I am rejecting this response because: NOTHING IN THERE RESPONSE IS TRUE! I HAVE COMMUNITCATED WITH MS [redacted] VIA A TEXT MESSAGE THAT WAS SENT ON SEPTEMBER 2016, I NEVER DELETED IT AND EVERY COMMUNICATION I HAVE HAD IS ATTACHED TO THAT TEXT MESSAGE! WE HAVE ONLY SPOKEN ON THE PHONE SENSE I MOVED IN ON DECEMBER 7TH, 2016! I CAN PROVE WHEN MY HEAT WASN'T WORKING, AND GET WEATHER REPORTS TO SUPPORT WHAT THE TEMPS WERE ON THOSE DAYS! I HAVE FOUND MANY COMPLAINTS ABOUT HOW THEY REGULATE THERE HEAT ON MANY SITES, AND EVEN FOUND ONE ON THERE OWN FACEBOK PAGE DATED BY A FORMER TENANT! MS [redacted] TOLD ME TO GET OUT ON MARCH 8TH WHICH WOULD OF GIVEN ME LESS THAN DAYS TO MOVE, AND I AM ON DISABILITY, SO THAT MAKES HER EXTRA SPECIAL! SHE DID IT THE DAY AFTER I CALLED THE CITY OF CRYSTAL! WHICH WAS IMMEDIATE RETALIATION! I THAN GET A LETTER UNDER MY DOOR THAT I RETAIN, AND IT STATED THAT MAINTENANCE WOULD NEED TO COME IN PER MY MANY REQUESTS, BUT THE HEAT WAS WORKING AND NO ONE NEEDED TO COME IN BEFORE I CONTACTED THE CITY? I DIDN'T NEED TO GET OUT BEFORE I CONTACTED THE CITY, AND THE VENT THAT WAS CLOSED IS BEHIND MY LEATHER COUCH! I HAVE LARGE VENTS THAT ARE IN CLOSE PROXIMITY TO EACH OTHER, IN THE LIVING AND DINING AREA AND WHEN THE HEAT IS ON THEY HAVE WORKED JUST FINE! THE CRACKED OPEN WINDOW THAT DOESN'T CLOSE PROPERLY IS IN THE BEDROOM! THESE BUILDING WERE BUILT IN , SO THEY ARE FAR FROM TECHNICAL TO OPERATE! I HAVE LIVED IN LOFT APARTMENTS WITH HIGHLY TECHNICAL FORMS OF HEAT DISTRUBUTION! I FIND THE APOLOGY LAUGHABLE! I SPENT SEPERATE DAYS WITHOUT HEAT FOR A HOUR PERIOD, AND THEY THINK BECAUSE THEY CAN LIE TOGETHER THAT IT MAKES IT TRUE? (NO) I HAVE TEXT MESSAGES TO DOCUMENT WHAT I CLAIMMARK WAS SENT TO MY UNIT ON MARCH 8TH TO SET UP THE LIE!
Please accept our sincerest apology for any trouble or inconvenience we have caused youAfter discussing this matter with our Site Management Team, they explained that they attended to the resident's requests to inspect the heat in a timely manner; just as the resident explained.On two occasions, the outside temperature was too warm for the boilers to fire upOn another occasion, when the resident claimed that the heat wasn't working, upon inspection our team found that one of the apartment windows was open and the vent on the heat register was shut As the resident explained, she did not want to open the vent Be aware that in order for the heat to work effectively, you must keep the vents openIf a room becomes too warm, it is recommended that you close the ventBut, in the even that you are trying to increase the temperature in a room, you must keep the vents open.As always, we strive to provide the best customer service for our residents and our communities & we will further evaluate how we can prevent this problem from occurring again in the future
Please accept our sincerest apology for any trouble or inconvenience we have caused you. After discussing this matter with our Site Management Team, they explained that they attended to the resident's requests to inspect the heat in a timely manner; just as the resident explained.On two occasions,...
the outside temperature was too warm for the boilers to fire up. On another occasion, when the resident claimed that the heat wasn't working, upon inspection our team found that one of the apartment windows was open and the vent on the heat register was shut. As the resident explained, she did not want to open the vent. Be aware that in order for the heat to work effectively, you must keep the vents open. If a room becomes too warm, it is recommended that you close the vent. But, in the even that you are trying to increase the temperature in a room, you must keep the vents open.As always, we strive to provide the best customer service for our residents and our communities & we will further evaluate how we can prevent this problem from occurring again in the future.
I am rejecting this response because:
NOTHING IN THERE RESPONSE IS TRUE! I HAVE COMMUNITCATED WITH MS. [redacted] VIA A TEXT MESSAGE THAT WAS SENT ON SEPTEMBER 2016, I NEVER DELETED IT AND EVERY COMMUNICATION I HAVE HAD IS ATTACHED TO THAT TEXT MESSAGE! WE HAVE ONLY SPOKEN ON THE PHONE SENSE I MOVED IN ON DECEMBER 7TH, 2016! I CAN PROVE WHEN MY HEAT WASN'T WORKING, AND GET WEATHER REPORTS TO SUPPORT WHAT THE TEMPS WERE ON THOSE DAYS! I HAVE FOUND MANY COMPLAINTS ABOUT HOW THEY REGULATE THERE HEAT ON MANY SITES, AND EVEN FOUND ONE ON THERE OWN FACEBOK PAGE DATED 2014 BY A FORMER TENANT! MS. [redacted] TOLD ME TO GET OUT ON MARCH 8TH WHICH WOULD OF GIVEN ME LESS THAN 24 DAYS TO MOVE, AND I AM ON DISABILITY, SO THAT MAKES HER EXTRA SPECIAL! SHE DID IT THE DAY AFTER I CALLED THE CITY OF CRYSTAL! WHICH WAS IMMEDIATE RETALIATION! I THAN GET A LETTER UNDER MY DOOR THAT I RETAIN, AND IT STATED THAT MAINTENANCE WOULD NEED TO COME IN PER MY MANY REQUESTS, BUT THE HEAT WAS WORKING AND NO ONE NEEDED TO COME IN BEFORE I CONTACTED THE CITY? I DIDN'T NEED TO GET OUT BEFORE I CONTACTED THE CITY, AND THE VENT THAT WAS CLOSED IS BEHIND MY LEATHER COUCH! I HAVE 3 LARGE VENTS THAT ARE IN CLOSE PROXIMITY TO EACH OTHER, IN THE LIVING AND DINING AREA AND WHEN THE HEAT IS ON THEY HAVE WORKED JUST FINE! THE CRACKED OPEN WINDOW THAT DOESN'T CLOSE PROPERLY IS IN THE BEDROOM! THESE BUILDING WERE BUILT IN 1968 , SO THEY ARE FAR FROM TECHNICAL TO OPERATE! I HAVE LIVED IN LOFT APARTMENTS WITH HIGHLY TECHNICAL FORMS OF HEAT DISTRUBUTION! I FIND THE APOLOGY LAUGHABLE! I SPENT 2 SEPERATE DAYS WITHOUT HEAT FOR A 24 HOUR PERIOD, AND THEY THINK BECAUSE THEY CAN LIE TOGETHER THAT IT MAKES IT TRUE? (NO) I HAVE TEXT MESSAGES TO DOCUMENT WHAT I CLAIM. MARK WAS SENT TO MY UNIT ON MARCH 8TH TO SET UP THE LIE!
I am rejecting this response because: NOTHING IN THERE RESPONSE IS TRUE! I HAVE COMMUNITCATED WITH MS [redacted] VIA A TEXT MESSAGE THAT WAS SENT ON SEPTEMBER 2016, I NEVER DELETED IT AND EVERY COMMUNICATION I HAVE HAD IS ATTACHED TO THAT TEXT MESSAGE! WE HAVE ONLY SPOKEN ON THE PHONE SENSE I MOVED IN ON DECEMBER 7TH, 2016! I CAN PROVE WHEN MY HEAT WASN'T WORKING, AND GET WEATHER REPORTS TO SUPPORT WHAT THE TEMPS WERE ON THOSE DAYS! I HAVE FOUND MANY COMPLAINTS ABOUT HOW THEY REGULATE THERE HEAT ON MANY SITES, AND EVEN FOUND ONE ON THERE OWN FACEBOK PAGE DATED BY A FORMER TENANT! MS [redacted] TOLD ME TO GET OUT ON MARCH 8TH WHICH WOULD OF GIVEN ME LESS THAN DAYS TO MOVE, AND I AM ON DISABILITY, SO THAT MAKES HER EXTRA SPECIAL! SHE DID IT THE DAY AFTER I CALLED THE CITY OF CRYSTAL! WHICH WAS IMMEDIATE RETALIATION! I THAN GET A LETTER UNDER MY DOOR THAT I RETAIN, AND IT STATED THAT MAINTENANCE WOULD NEED TO COME IN PER MY MANY REQUESTS, BUT THE HEAT WAS WORKING AND NO ONE NEEDED TO COME IN BEFORE I CONTACTED THE CITY? I DIDN'T NEED TO GET OUT BEFORE I CONTACTED THE CITY, AND THE VENT THAT WAS CLOSED IS BEHIND MY LEATHER COUCH! I HAVE LARGE VENTS THAT ARE IN CLOSE PROXIMITY TO EACH OTHER, IN THE LIVING AND DINING AREA AND WHEN THE HEAT IS ON THEY HAVE WORKED JUST FINE! THE CRACKED OPEN WINDOW THAT DOESN'T CLOSE PROPERLY IS IN THE BEDROOM! THESE BUILDING WERE BUILT IN , SO THEY ARE FAR FROM TECHNICAL TO OPERATE! I HAVE LIVED IN LOFT APARTMENTS WITH HIGHLY TECHNICAL FORMS OF HEAT DISTRUBUTION! I FIND THE APOLOGY LAUGHABLE! I SPENT SEPERATE DAYS WITHOUT HEAT FOR A HOUR PERIOD, AND THEY THINK BECAUSE THEY CAN LIE TOGETHER THAT IT MAKES IT TRUE? (NO) I HAVE TEXT MESSAGES TO DOCUMENT WHAT I CLAIMMARK WAS SENT TO MY UNIT ON MARCH 8TH TO SET UP THE LIE!
Please accept our sincerest apology for any trouble or inconvenience we have caused youAfter discussing this matter with our Site Management Team, they explained that they attended to the resident's requests to inspect the heat in a timely manner; just as the resident explained.On two occasions, the outside temperature was too warm for the boilers to fire upOn another occasion, when the resident claimed that the heat wasn't working, upon inspection our team found that one of the apartment windows was open and the vent on the heat register was shut As the resident explained, she did not want to open the vent Be aware that in order for the heat to work effectively, you must keep the vents openIf a room becomes too warm, it is recommended that you close the ventBut, in the even that you are trying to increase the temperature in a room, you must keep the vents open.As always, we strive to provide the best customer service for our residents and our communities & we will further evaluate how we can prevent this problem from occurring again in the future
Please accept our sincerest apology for any trouble or inconvenience we have caused you. After discussing this matter with our Site Management Team, they explained that they attended to the resident's requests to inspect the heat in a timely manner; just as the resident explained.On two occasions,...
the outside temperature was too warm for the boilers to fire up. On another occasion, when the resident claimed that the heat wasn't working, upon inspection our team found that one of the apartment windows was open and the vent on the heat register was shut. As the resident explained, she did not want to open the vent. Be aware that in order for the heat to work effectively, you must keep the vents open. If a room becomes too warm, it is recommended that you close the vent. But, in the even that you are trying to increase the temperature in a room, you must keep the vents open.As always, we strive to provide the best customer service for our residents and our communities & we will further evaluate how we can prevent this problem from occurring again in the future.
I am rejecting this response because:
NOTHING IN THERE RESPONSE IS TRUE! I HAVE COMMUNITCATED WITH MS. [redacted] VIA A TEXT MESSAGE THAT WAS SENT ON SEPTEMBER 2016, I NEVER DELETED IT AND EVERY COMMUNICATION I HAVE HAD IS ATTACHED TO THAT TEXT MESSAGE! WE HAVE ONLY SPOKEN ON THE PHONE SENSE I MOVED IN ON DECEMBER 7TH, 2016! I CAN PROVE WHEN MY HEAT WASN'T WORKING, AND GET WEATHER REPORTS TO SUPPORT WHAT THE TEMPS WERE ON THOSE DAYS! I HAVE FOUND MANY COMPLAINTS ABOUT HOW THEY REGULATE THERE HEAT ON MANY SITES, AND EVEN FOUND ONE ON THERE OWN FACEBOK PAGE DATED 2014 BY A FORMER TENANT! MS. [redacted] TOLD ME TO GET OUT ON MARCH 8TH WHICH WOULD OF GIVEN ME LESS THAN 24 DAYS TO MOVE, AND I AM ON DISABILITY, SO THAT MAKES HER EXTRA SPECIAL! SHE DID IT THE DAY AFTER I CALLED THE CITY OF CRYSTAL! WHICH WAS IMMEDIATE RETALIATION! I THAN GET A LETTER UNDER MY DOOR THAT I RETAIN, AND IT STATED THAT MAINTENANCE WOULD NEED TO COME IN PER MY MANY REQUESTS, BUT THE HEAT WAS WORKING AND NO ONE NEEDED TO COME IN BEFORE I CONTACTED THE CITY? I DIDN'T NEED TO GET OUT BEFORE I CONTACTED THE CITY, AND THE VENT THAT WAS CLOSED IS BEHIND MY LEATHER COUCH! I HAVE 3 LARGE VENTS THAT ARE IN CLOSE PROXIMITY TO EACH OTHER, IN THE LIVING AND DINING AREA AND WHEN THE HEAT IS ON THEY HAVE WORKED JUST FINE! THE CRACKED OPEN WINDOW THAT DOESN'T CLOSE PROPERLY IS IN THE BEDROOM! THESE BUILDING WERE BUILT IN 1968 , SO THEY ARE FAR FROM TECHNICAL TO OPERATE! I HAVE LIVED IN LOFT APARTMENTS WITH HIGHLY TECHNICAL FORMS OF HEAT DISTRUBUTION! I FIND THE APOLOGY LAUGHABLE! I SPENT 2 SEPERATE DAYS WITHOUT HEAT FOR A 24 HOUR PERIOD, AND THEY THINK BECAUSE THEY CAN LIE TOGETHER THAT IT MAKES IT TRUE? (NO) I HAVE TEXT MESSAGES TO DOCUMENT WHAT I CLAIM. MARK WAS SENT TO MY UNIT ON MARCH 8TH TO SET UP THE LIE!