Sign in

Sedona Offroad Adventures

Sharing is caring! Have something to share about Sedona Offroad Adventures? Use RevDex to write a review
Reviews Sedona Offroad Adventures

Sedona Offroad Adventures Reviews (3)

We are sending a refund check to [redacted], after reviewing the incident report, I do agree the guide was new and did not fully understand how to conduct a Vortex tour. We have change that Vortex tour guide training since then.
We have 100% safety record, we are very safe, a flat tire can...

happen to everyone and most likely he will happen when your are driving on the road not sitting on a parking lot !! We did also offer a gift certificate with the refund, but with that attitude I think at this point he not necessary !!
Thank you,
[redacted]
Sedona Off Road Adventures

We are sending a refund check to [redacted], after reviewing the incident...

report, I do agree the guide was new and did not fully understand how to conduct a Vortex tour. We have change that Vortex tour guide training since then.

We have 100% safety record, we are very safe, a flat tire can happen to everyone and most likely he will happen when your are driving on the road not sitting on a parking lot !! We did also offer a gift certificate with the refund, but with that attitude I think at this point he not necessary !!

Thank you,

Sedona Off Road Adventures

Review: On 9/13/14 myself and of my two cousins paid for and went on a Vortex tour with Sedona Offroad Adventures. The man who sold us the tour convinced us to take the 2 hour tour instead of the 1 ½ hour tour saying we would “get more bang for our buck” since the 2 hour tour would be more in depth and we would be able to visit more vortex sights. We have a huge complaint about the tour and experience we were given. On this tour, the guide was friendly but was not knowledgeable about vortexes. He was only talking about plants and how to survive in the wild. He actually would rarely talk about the vortexes at all. When we had a question about the vortex’s he simply handed us a print out of information from a website that we had already looked at and read before the tour. The whole 2 hours was a bunch of him talking about things unrelated to Sedona Vortex’s and stopping and looking at plants and trees. He did drive us to one vortex sight but the area to get off for the vortex was closed due to construction so he took us to a church area where we could barely explore because of all of the fencing in the area. This “Vortex Tour” was a total joke and a complete rip off. And then to top off the whole bad experience, the jeep that we were in got a flat tire so we became stranded on the side of a busy road. Halfway through the tour, the tire that became flat was making weird noises but the driver pushed us through the tour anyway. When we became stranded we were not fully pulled over so the vehicle was half way in the curb lane. Traffic was flying by and we had to finally ask to get out of the vehicle since we did not feel safe sitting in the jeep. I sent this complaint to the company through their website and they called and left a message on my home phone. After checking my messages, I called the operations manager back. He started off by telling me that he wished that I would have told him about the incident sooner. He was also complaining to me that I didn't return his call in a timely manner. He then offered to mail me 2 gift certificates for a new tour. I explained to him that I am from Phoenix and didn't go to Sedona very often. I also told him that there were 3 of us who went on the tour who were not satisfied, not 2. He then told me that 2 gift certificates was the best he could do. I didn't agree with this resolution at all. First of all, a gift certificate is an ureasonable solution since we don't live in Sedona and would have to waste more time and money just to go take the tour. Secondly, I don't trust this company or feel safe going on another tour.Desired Settlement: I would like a full refund for myself and my other 2 family members since we all wrote the complaint letter together and we are all dissatisfied with the tour company.

Business

Response:

We are sending a refund check to [redacted], after reviewing the incident report, I do agree the guide was new and did not fully understand how to conduct a Vortex tour. We have change that Vortex tour guide training since then.

We have 100% safety record, we are very safe, a flat tire can happen to everyone and most likely he will happen when your are driving on the road not sitting on a parking lot !! We did also offer a gift certificate with the refund, but with that attitude I think at this point he not necessary !!

Thank you,

Sedona Off Road Adventures

Check fields!

Write a review of Sedona Offroad Adventures

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sedona Offroad Adventures Rating

Overall satisfaction rating

Description: Sightseeing Tours

Address: Sedona, Arizona, United States, 86336-4517

Phone:

Show more...

Web:

This website was reported to be associated with Sedona Offroad Adventures.



Add contact information for Sedona Offroad Adventures

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated