Approximately around February or March of I purchased several pieces of equipment from BalieghOne of those pieces was a Exhaust bender at a cost of approx$and I had all the equipment financed thru [redacted] Business BankAs we are not a Muffler shop the bender was not used until about months laterIt did not work correctly but not knowing the equipment that well I let it goTwo more exhaust systems were done later of that yearThe machine still didn't function correctlyWhen I called Baliegh I was quickly told the machine was out of warranty a few monthsThen I sent to e-mails concerning the machine and no replyWhile I agree the machine was out of warranty I am furious about the fact that I am paying a loan on a machine every month for something that does not work or has ever workedIf I had built exhaust systems then it may be differentI have now purchased a used machine that works great This is the first time I have ever filed a complaint but I feel
On May 1, I spoke to [redacted] in ServiceI gave him my equipment serial number and model numberHe then e-mailed me a break down of the machine I picked the part I neededI called [redacted] back and told him what I neededHe took my info and credit card numberI called back to get a tracking number the next day , [redacted] stated one part was on back order (Camshaft) so I told him to send the order when the order was completeI called a couple of times to check on my parts and was told a couple of weeks each timeOn June 2, I received the back ordered partsThe complete order was incorrectI called and spoke with JamesJames knows what he is doingGot me the right parts but I had to go back and deal with ***Well [redacted] and I then talked about my order being wrongand [redacted] stated the I gave him the wrong part numbersI GAVE [redacted] the numbers off the parts breakdown he providedI gave James the same serial number and model number on June 2,He got the right partHow
I purchased expensive machines from baileigh industrial and all went downhill from thereWhen I received my equipment it was over weeks late damaged and missing partsOne of my more expensive machines is software driventhe first software package that came with it was old and out dated and has since stopped workingthey offered new very complicated software with technical supportI am now on my own to try to figure it out
I called Baileigh in December of to discuss a hydraulic brakeI explained that my head shop worker was going in for shoulder surgery and I wanted to get a machine that could bend and hem metal, namely and gasteelI did not get the name of the person I spoke to but they assured me the the BB-12014H could bend and hem these metals all day longMy secretary overheard me explaining in detail about my head shop guy and getting really excited that this brake could do the work my guy would be unable to do with his injured shoulderI quickly got my finances together and purchased the brakeThe brake came and we did all the electrical work we needed to and quickly found the brake could not hem even the lightest gauge of metalI called to see if we were doing something wrong and was told that the machine cannot hem metal and that nobody there would have told me it couldThey inferred that I was making this claim upI have talked to the people at Baileigh and was told that th
Approximately around February or March of I purchased several pieces of equipment from BalieghOne of those pieces was a Exhaust bender at a cost of approx$and I had all the equipment financed thru [redacted] Business BankAs we are not a Muffler shop the bender was not used until about months laterIt did not work correctly but not knowing the equipment that well I let it goTwo more exhaust systems were done later of that yearThe machine still didn't function correctlyWhen I called Baliegh I was quickly told the machine was out of warranty a few monthsThen I sent to e-mails concerning the machine and no replyWhile I agree the machine was out of warranty I am furious about the fact that I am paying a loan on a machine every month for something that does not work or has ever workedIf I had built exhaust systems then it may be differentI have now purchased a used machine that works great This is the first time I have ever filed a complaint but I feel
On May 1, I spoke to [redacted] in ServiceI gave him my equipment serial number and model numberHe then e-mailed me a break down of the machine I picked the part I neededI called [redacted] back and told him what I neededHe took my info and credit card numberI called back to get a tracking number the next day , [redacted] stated one part was on back order (Camshaft) so I told him to send the order when the order was completeI called a couple of times to check on my parts and was told a couple of weeks each timeOn June 2, I received the back ordered partsThe complete order was incorrectI called and spoke with JamesJames knows what he is doingGot me the right parts but I had to go back and deal with ***Well [redacted] and I then talked about my order being wrongand [redacted] stated the I gave him the wrong part numbersI GAVE [redacted] the numbers off the parts breakdown he providedI gave James the same serial number and model number on June 2,He got the right partHow
I purchased expensive machines from baileigh industrial and all went downhill from thereWhen I received my equipment it was over weeks late damaged and missing partsOne of my more expensive machines is software driventhe first software package that came with it was old and out dated and has since stopped workingthey offered new very complicated software with technical supportI am now on my own to try to figure it out
I called Baileigh in December of to discuss a hydraulic brakeI explained that my head shop worker was going in for shoulder surgery and I wanted to get a machine that could bend and hem metal, namely and gasteelI did not get the name of the person I spoke to but they assured me the the BB-12014H could bend and hem these metals all day longMy secretary overheard me explaining in detail about my head shop guy and getting really excited that this brake could do the work my guy would be unable to do with his injured shoulderI quickly got my finances together and purchased the brakeThe brake came and we did all the electrical work we needed to and quickly found the brake could not hem even the lightest gauge of metalI called to see if we were doing something wrong and was told that the machine cannot hem metal and that nobody there would have told me it couldThey inferred that I was making this claim upI have talked to the people at Baileigh and was told that th