See Insurance Agency

This account was set up on Electronic Fund Transfer (EFT) Erie Insurance continued to deduct the monthly payment from insured account because Erie assume that insured still have the Kia Insurance companies have no way of knowing whether its customer still have a particular car It is the customer responsibility to inform the insurance company of any changes that the customer wants it to be covered under the customer’s insurance policy Erie Insurance refunded Ms [redacted] ’s premium because Erie Insurance was insuring the Kia, which Ms [redacted] no longer ownPlease contact me if you have any other questions Thank you [redacted] See Insurance Agency LLCW Brown Deer RoadMilwaukee, WI 53223Tel: 414-355-5433Email: [email protected]

I am responding to [redacted] , complaint ID [redacted] [redacted] used to have an auto policy for a Kia Optima with our agency since July 7th, The car was insured with Erie Insurance [redacted] had an accident in November 5th, and the Kia Optima was totaled [redacted] replaced her Kia Optima with another car, but did not contact our office to change her car [redacted] came to our office in November 7th, and added a rental policy Erie did sent our renewal notice and car insurance card for the renewal showing the Kia Optima as the car being insured All this time, [redacted] did not mention to our office that she had changed car Insurance companies do extend coverage to newly acquired vehicles up to days It is the responsibility of the customers to inform the agency or company to add the newly acquired vehicle to the policy or the newly acquired vehicle will have no coverage Since [redacted] had gotten the replacement vehicle back in and did not inform the agency or the company, Erie Insurance cannot provide any coverage to that car Erie Insurance back dated the cancellation to November 6th, and refunded [redacted] her premium [redacted] had many opportunities to inform us or the company, but she failed to do soPlease contact me or my office if you need any other information Thank you [redacted] See Insurance Agency LLCW Brown Deer RoadMilwaukee, WI 53223Tel: 414-355-5433Email: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Why would they continue to take monthlypayments from her if she wasnt covered, and they only refunded to money to her after the 2nd veichele was damage.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not agree with the business response Several lies are being toldErica never gave me the several payment options available when I originally open the policyErica told me I could call the prior month to cancel EFTNow in January I'm told I can't cancelWhen she gave me incorrect informationNow she is changing her storyI spoke to David the manager not once did he apologize for the inconvience this has caused meHe left a message telling that my extra payment could be applied for February paymentOnce where his agent gave me incorrect information that I wouldn't be able to do that as wellHe never mentioned anything about my overdraft feesBeing refunded with my additional paymentWhich is also my dissatisfactionMy bank account was overdrawn due to Eruca more focused on the sale than providing me with the correct informationI received a statement in the mail requesting my paymentI told this to her & DavidShe told me during the December conversation she had cancelled the auto payThen I receive a statement in the mailYet, you all trying to act as though you haven't did anything wrongI never agreed to autopaErica is lying about that as wellShe waited until I signed the oaperwork & then mentioned itI made it known then about my dissatisfactionThat's when she told me to call a week before my payment was due & then she would cancel itNow her story changesI am not satisfied with this company response Regards, Cheryl [redacted]

I am responding to the 2nd letter regarding complaint #***. In my 1strespond I provided two documentation, EFT Schedule Notice and screen shot of Ms***’s billing account, as proof to back up what I have stated. I am attaching a 3rd document showing that American Modern only offer payment options as stated in my 1st respond. The only monthly payment option available will requires the account to be set up on Electronic Fund Transfer; please *** page of the attachment Since Ms*** wants monthly payment and she agreed to set up her account with EFT Since Ms*** did not like other to deduct money from her account, Erica did told her Ms*** that she can make her monthly payment one week ahead of time to avoid the company from deducting the payment from her account. Please contact me if you need any other information Thank you. David ***See Insurance Agency LLCW Brown Deer RoadMilwaukee, WI 53223*** ***
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This account was set up on Electronic Fund Transfer (EFT).  Erie Insurance continued to deduct the monthly payment from insured account because Erie assume that insured still have the 2007 Kia.  Insurance companies have no way of knowing whether its customer still have a particular car.  It is the customer responsibility to inform the insurance company of any changes that the customer wants it to be covered under the customer’s insurance policy.  Erie Insurance refunded Ms. [redacted]’s premium because Erie Insurance was insuring the 2007 Kia, which Ms. [redacted] no longer own. Please contact me if you have any other questions.  Thank you. [redacted]
See Insurance Agency LLC7817 W Brown Deer RoadMilwaukee, WI 53223Tel: 414-355-5433Email: [email protected]

I am responding to [redacted], complaint ID [redacted].  [redacted] used to have an auto policy for a 2007 Kia Optima with our agency since July 7th, 2014.  The car was insured with Erie Insurance.  [redacted] had an accident in November 5th, 2015 and the 2007 Kia Optima was...

totaled.  [redacted] replaced her 2007 Kia Optima with another car, but did not contact our office to change her car.  [redacted] came to our office in November 7th, 2016 and added a rental policy.  Erie did sent our 2016 renewal notice and car insurance card for the 2016 renewal showing the 2007 Kia Optima as the car being insured.  All this time, [redacted] did not mention to our office that she had changed car.  Insurance companies do extend coverage to newly acquired vehicles up to 30 days.  It is the responsibility of the customers to inform the agency or company to add the newly acquired vehicle to the policy or the newly acquired vehicle will have no coverage.  Since [redacted] had gotten the replacement vehicle back in 2015 and did not inform the agency or the company,  Erie Insurance cannot provide any coverage to that car.  Erie Insurance back dated the cancellation to November 6th, 2015 and refunded [redacted] her premium.  [redacted] had many opportunities to inform us or the company, but she failed to do so. Please contact me or my office if you need any other information.  Thank you.  [redacted]
See Insurance Agency LLC7817 W Brown Deer RoadMilwaukee, WI 53223Tel: 414-355-5433Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Why would they continue to take monthlypayments from her if she wasnt covered, and they only refunded to money to her after the 2nd veichele was damage.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do not agree with the business response.  Several lies are being told. Erica never gave me the several payment options available when I originally open the policy. Erica told me I could call the prior month to cancel EFT. Now in January I'm told I can't cancel. When she gave me incorrect information. Now she is changing her story. I spoke to David the manager not once did he apologize for the inconvience this has caused me. He left a message telling that my extra payment could be applied for February payment. Once where his agent gave me incorrect information that I wouldn't be able to do that as well. He never mentioned anything about my overdraft fees. Being refunded with my additional payment. Which is also my dissatisfaction. My bank account was overdrawn due to Eruca more focused on the sale than providing me with the correct information. I received a statement in the mail requesting my payment. I told this to her & David. She told me during the December conversation she had cancelled the auto pay. Then I receive a statement in the mail. Yet, you all trying to act as though you haven't did anything wrong. I never agreed to autopa. Erica is lying about that as well. She waited until I signed the oaperwork & then mentioned it. I made it known then about my dissatisfaction. That's when she told me to call a week before my payment was due & then she would cancel it. Now her story changes. I am not satisfied with this company response.
Regards,
Cheryl [redacted]

I am responding to the complaint of Cheryl [redacted], complaint ID [redacted], regarding her Homeowner Insurance policy payment schedule.  I have spoken to Erica [redacted], my sales agent, as well as Cheryl [redacted] regarding this matter.  When Erica set up the policy for Ms. [redacted], Erica explained...

to insured that American Modern have five payment options.  The payment options are full payment, two payments, four payments, six payments or monthly payments which is only available through Electronic Fund Transfer (EFT).  Ms. [redacted] told Erica that she wants monthly payment but do not like to set up for EFT because she does not want anyone to automatically withdraw money from her account.  Erica told Ms. [redacted] that the agency does not have any other insurance company that will write her homeowner insurance because the roof of the house is in bad condition and need replacement.  Erica explain to insured that American Modern is the only company that our agency has that will write a Dwelling Fire policy with Roof Exclusion.  Erica suggested to Ms. [redacted] that if she does not want the company to withdraw the monthly payment from her account, she can make payment at least one week before the due date and the company will not withdraw that month payment.  Ms. [redacted] called Erica in December 2016 and wanted to make a payment and Erica informed Ms. [redacted] that her payment is not due until January 15th, 2017.  Any payment made prior to the EFT schedule been generated will only applied to reduce the balance and Ms. [redacted] will still have to make another payment in January 2017.  Erica told Ms. [redacted] to call back or come into our office in the first part of January and no later than January 8th 2017 to make her payment; payment due date 15th of the month.  Ms. [redacted] received a EFT payment schedule at the beginning of January 2017, [redacted] attachment for the EFT Schedule Notice, and she sent her payment to the company.  The company received her payment on January 20th which is after the EFT due date, [redacted] attachment of payment history.  By that time the company have already taken her January payment.  Per Erica, Ms. [redacted] did not request that her account be removed from EFT when she called in December, Ms. [redacted] only asked about making her payment.  Ms. [redacted] called last Thursday, January 26th, 2017, and requested the account to be removed from EFT and requested a refund of her additional payment and overdraft fees.  Erica checked with the company and was told that the company will refund the additional payment, but not the overdraft fees as this is not the company error.  The company requires Ms. [redacted] to provide her bank statement showing the two payments were cleared from her account and a letter from Ms. [redacted] stating that she will not dispute with her bank regarding these transactions.  Erica did inform Ms. [redacted] last week when she called to removed her EFT that her monthly payment will be more than double because billing will be change to six pays and there are only four installments left.  Ms. [redacted] was not happy and hang up the phone.  Ms. [redacted] called me on Saturday and left a message of her dissatisfaction about the whole situation.  I spoke to Ms. [redacted] this past Monday, January 30th, 2017.  She told me she is not happy with my agency and she wanted to be removed from EFT, refund of her second payments and overdraft fees.  I told her I will check with the company and call her back.  I called the company and was told the same information as what was told to Erica.  I called Ms. [redacted] back and left her a message that the company can used the second payment as February payment or refund her, but she will need to provide bank statement showing those transactions were cleared and a letter from her state she will not dispute those transactions.  I also left a message regarding removing her from EFT that her payments will increase to more than double because her account will be change to six payments and there are only three payments.  The reason there are only three payment left for a six-payment plan is that we are already three months into the policy.  Since I left her these messages, I have not heard back from her as to what she wants us to do for her.  At this point, nothing is change on her policy and she is still on EFT. Please call or email me if you need any other information.  Thank you.  David [redacted]See Insurance Agency LLC7817 W Brown Deer RoadMilwaukee, WI 53223[redacted] [redacted]