See's Quality Roofing LLC

Initial Business Response /* (1000, 5, 2017/07/11) */
Upon being contacted by Mrs***, I began to look in to her complaintI looked at pictures of the finished roof that were taken by by our crew supervisorThe roof met all manufacturer guidelines for the installation of the rubber product
Some wrinkles are typical when the rubber is applied to a uneven surface like a year old camper trailerEven though I believe that we fulfilled our contractual obligations with Mrs*** I still contacted our insurance agent to go look at the roofThey are currently investigating the incidentIf the insurance finds that See's Quality Roofing has caused any damage, our liability insurance will cover everythingI am not sure why Mrs*** has filled a complaint
Initial Consumer Rebuttal /* (3000, 7, 2017/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The wrinkles were not the main problemThere were long cuts that were not sealed downA piece of the roof was not fastened down and was flapping in the windThat is what alerted us to climb up and observe the roofAs in the picturesThe roof was put on in pieces that had strips on the seams that were not properly sealed don and were coming offThe rubber roof was not pulled down far enough to cover the edges of the trailer and seal out waterRegardless of the age of the trailer, roofing job should have been done properlyThe company will not answer our calls and was requested to come inspect the job via text and email but no responseThere has been leaking since the roof was put onAgainThe wrinkles were not the main concernThe flapping loose part and strips not sealed down wereAlso the refusal of the contractor is