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Seeger Toyota

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Seeger Toyota Reviews (6)

Tell us why here...We have spoken with Mr [redacted] already this morning and he is meeting with our service manager [redacted] *** [redacted] will meet with him and road test the vehicle with the customer Based upon what we find from there we will determine our next plan of action Please do understand that the vehicle was in a accident prior to his last service with us and had considerable damage done We do not have a body shop to address those body issues but will be able to handle any mechanical issues he is experiencing I will report back after he comes in tomorrow to let you know our next plan of action is based on what we determine after meeting and inspecting the vehicle again

Since the customer does not want to deal with Seeger Toyota anymore, we are not sure how to proceed on this matter We would suggest since that is the case, they should bring the vehicle to another Toyota dealership to address the weather strip on the roof and bluetooth If the customer would like to bring the vehicle to us, we will resolve the issue for her Please notify us if she would like to bring the vehicle into us Thank you

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Customer [redacted] purchased a Toyota Sienna from our pre-owned department on 1/30/This vehicle was CERTIFIED by us through the manufacturerCertification is a point inspection where the mechanic, service mgrand pre-owned mgrall have to sign off that the vehicle meets all requirments by Toyota's certification processFor example, the tires have to be a certain amount of tread depth and condition to pass certificationThis vehicle met all requirments by that process including the tiresThis information was expressed and explained to Mr [redacted] several times and that we would not pay for him to get new tiresAlso, considering that he purchased the vehicle over months ago and that drivers drive differently which will affect the wear of tiresWe did offer tires to Mr [redacted] at a discounted price for his complaint, to hopefully rectify the situation with himThe customer declinedThat is the last we have heard from him until this case has been opened todayWe have documentation on file to support the above statementsThank you

Complaint: [redacted] I am rejecting this response because: I do not trust them at this point I have made several attempts to get tedious problems fixed and it seems they are professionals on how to blow you offNo satisfaction of your service is being doneI'm highly disappointed and now afraid to work with themI hope the oil was really changed Sincerely, [redacted]

My name is [redacted] , general manager at Seeger Toyota I am responding in regards to a customer complaint of [redacted] The air intake pump was never a recall from ToyotaThere was only a special service bulletin, which became a warranty enhancement (or extension) through the manufacturer Toyota That is why there was no contact from Toyota to the customer In viewing the national service history of customer ***'s (national maintenance history at Toyota dealers) we haven't serviced her vehicle since November 6th and the latest quote of $1,is with [redacted] on 2/27/ I'm not sure why this complaint is even being addressed to Seeger Toyota Ultimately Mrs [redacted] needs to be in contact with Toyota in regards to the concerns she has We would be happy to assist her in getting in contact with the correct persons at Toyota if she would like though Thank you - [redacted]

June 27, Revdex.com ID# [redacted] Concerning Mr [redacted] , He brought the vehicle in claiming that it had a pull that was caused by the transaxleHe was informed there was an $diagnostic fee if it was not a warrantable defectThe vehicle was purchased a week earlier at another dealer and we asked him why he wasn’t taking it back to them to which he said he just wanted it checkedWe had our tech drive the vehicle to try and duplicate the issueWe told the customer that we felt it was an alignment issueCustomer adamantly felt it was in the transaxle/ cv assembly and wanted us to drive the vehicle more to duplicate the issueAfter additional road testing, we then reiterated that it in fact needed an alignment and advised him to take it back to Nissan where he bought it and have them correct the alignmentCustomer then asked us to perform the alignment serviceCustomer rode in the vehicle with the technician after the alignment and agreed the pull had been fixed for the most part, We were able to get the alignment within spec but to make it perfect it may require additional parts and possibly put on a frame machine to make sure there was no structural damageDuring that test drive the customer drove very erratically and stated the vehicle had possibly been involved in a collision with a deerCustomer then disparaged the other dealer involved and how he going to get themWe prepared the bill only charging for the alignmentCustomer then turned on us saying he wasn’t going to pay the bill and just leave the vehicle in lieu of chargesWe said that was fine if that’s what he wanted to doAfter that bluff didn’t work he paid his bill and leftHe returned the following day demanding his money back and wanted to talk to the ownerHe was directed to Andy Seeger; upon talking with MrSeeger Mr [redacted] then became very irrational and was unable to follow simple logic which has followed his previous patternHe then insisted on speaking with Tom Seeger which was accommodatedMrSeeger who incidentally didn’t agree with Mr [redacted] ’s allegation’s, offered Mr [redacted] an $refund on the alignment so he would only be paying for the diagnosisMr [redacted] refused saying he only wanted us to agree with his inaccurate technical analysis of the work that is performed while executing an alignmentIn summary our company used over hours of a Master diagnostic Technician’s time and well over a couple hours of Management’s time trying to help Mr [redacted] He received much more than what he paid for Thank you - [redacted]

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Address: 12833 Olive Blvd, Saint Louis, Missouri, United States, 63141-6205

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