Seer Providence Sinclaire

Sent: Thursday, September 24, 12:PM *** *** *** *** *** *** *** *** Subject: Revdex.com Case # *** - Value Place Hotel / Customer Sammy *** Good morning, On Monday 9/14/of my arrival after opening the office, Mrs*** came in
because her husband told her the room next to Mr*** was keeping up noiseI listened to Mrs*** and shared with her I would talk with the guest next door, but right after she left, Mr*** called and said he was not going to come back and he was going home to stay and would drive back and forthHis refunds were all done on Monday and I shared with Mrs*** that the refunds would be back on their card. I also shared with her it would be 3-days to get back on her cardShe said okay and thank me for all of my help and said I was the bestThe amounts were refunded on 9/14/and Mrand Mrs*** should have all refunds back to their account Mr*** stated in his complaint that we were running a shady operation and I will share with you that is not the case, Mrs*** stated when she was here that Mr*** was here for a class while here and with all of the Sandra Bland issues he did not want to have extra issuesWe are a clean hotel and we do what is best for our guests each and every dayAny one from your office is welcome to come by and visitThank you, Janice *** General Manager Value Place Hotel Baker Road Houston, TX