Seestedt's Carpet and Linoleum Company

Initial Business Response /* (1000, 6, 2015/05/19) */
*** purchased tile from Seestedts in February, and had it installed in March, The characteristics of the tile she purchased is rusticIt is not intended to be smoothThere will be some slight variations in levelnessThere is
nothing wrong with the tileShe is just not satisfied with the choice she madeShe mentions that our installers are subcontractorsThat is trueThe installer is highly qualified and is very goodThere were no sub-standard materials used on her job as she refers to
She did have a valid complaint with regards to the oak trim installationThis was not done properly, and we understood her complaintAt this point, we actually sent one of our wood sub-contractors to ***'s house to redo the trimOnce he was done, *** stated that she was happy with his workThere was also a crack in a board in her floor that she says was caused by the tile installersAlthough we don't know this to be a fact, we did not question it and also made a repair to the board in questionShe indicates that the tile installers made a messAgain, we are not sure of this, but gave her an adjustment to her invoice to compensate for any undue distress we may have caused herWe deducted $from the labor portion of her billWe did offer to have the tile installer meet with her to discuss her concerns, but she refusedShe approved payment of the balance of her invoice
Yes, we were well aware of her initial dissatisfaction and took what we feel were the correct steps as detailed aboveShe states that she will need to have the tile taken out and replacedThat would be her choice due to the fact that she does not like the product she selectedAgain, there is nothing wrong with the tile
We strive to have satisfied customersWe have been in business a very long time, and customer satisfaction is very important to usOver the past few years, we have done a number of jobs for *** and, of course, would like her to be happy and satisfiedUnfortunately, we have nothing more to offer with regards to this complaint
Thank you for notifying us and giving us the opportunity to respond
Initial Consumer Rebuttal /* (3000, 9, 2015/05/19) */
I received the response from Seestedts, and while I am taking this complaint to another agency, I feel at this time I am going to exercise my right to rebut their statementsFirst of all I never said I was dissatisfied with the tile I choseI was dissatisfied with *** ***'s workmanshipI have spoken to many PROFESSIONAL tilers, and all of them said the tile should be levelThe salesperson who has now conveniently changed her story never told us this particular tile was not meant to be levelDid this also mean grout lines were to be inconsistent, or no grout at allThe damage to my floor was done by the contractor who admitted it to the salesperson, but wanted to silicon it, instead of having it fixedSo they insinuate that I cracked the tile right where he made a saw cutWhen *** was here he also did not say this tile is not meant to be levelHis assistant made a mess, but I of course live in a filthy house so again they insinuate that I made a mess in my bathroomThe fact the assistant had rampant BO, was apparently because he has Crohn's disease.I question that! I have said several times I was dissatisfied with the workmanship, not the tile I choseSeestedts has no proof that I was unhappy with my choiceThey do however chose to lie, which is on their heads not mineI did contact Angie's List, and they were unaware that sub-contractors were usedI also filed a complaint with a State Agency, which they will hear from shortlyThey can go ahead, and tell their tall tales to them, and see were it gets themI was a good customer, but never againIt's actions like this, that put long standing business's out of businessIncidentally I only asked for half of what it is going to cost me, they will soon find that outThanks to the salesperson who send me a card saying she was SO, SO sorrySorry for what? I declined speaking with the contractor, as he was clearly angry over a scathing e-mail from the salespersonI felt uncomfortable dealing with himI was promised three days of quality work, no one at Seestedts said that meant three hours one day, six the next day to rush through the tile work, and two hours the last day to semi groutI checked on Accent Tile, and when a customer complained, he told them to get a different contractorIs that way he does businessLastly to the salesperson, sleep well tonight
Sincerely,
*** ***
Final Business Response /* (4000, 11, 2015/06/03) */
*** Also see attached ***
Revdex.com - M?NNESOTA
DATE: May 28,
***, Mediation, Revdex.com
FROM: ***, Owner, Seestedts Carpet
RE: Case ***
This is in response to your letter of May 20, As stated in my previous correspondence, Seestedts has nothing more to offer with regards to the above complaint*** refused to have ***, the tile installer, come back to her home to discuss her concernsIn fact, we had a scheduled appointment which she chose to cancelWe did offer her the labor adjustment which she chose to acceptShe was happy with and accepted the repair work that was done by one of our wood installersThere is really nothing further we can do for her especially since she is unwilling to allow the tile installer back into her house
There are times when we have to realize that no matter what we do, it isn't going to be enoughThis is one of those timesWe do not feel there is any way that we can satisfy *** at this point
Thank you for the opportunity to respond
***, Saint ***, Minnesota Phone *** o Fax ***