Segal & Morel

We have a list of the issues that [redacted] and [redacted] are unhappy with.  They were documented in the previous response.  We ask for patience while we work through these items.Thank you

Complaint: [redacted]
I am rejecting this response because:  OF THE FOLLOWING .The front of house picture looks good due to the hard work we have done fertilizing, planting and massive amounts of water using our sprinklers.  OF COURSE THEIR ARE NO CLOSE UP PICTURES OF ALL OUR COMPLAINTS THAT ARE NOT BEING DONE IN A TIMELY MANNER.I AM SENDING PICS OF SIDE AND BACK YARD WHICH IS A MAJOR SWAMP AND POOR DRAINAGE,  WE CAN NOT DO ANYTHING WITH DUE TO THEIR SLOW PROCEDURE IN RESPONDING TO OUR COMPLAINTS. THEY HAVE ALL THE PEOPLE HERE WORKING SO THERE IS NO REASON WHY THEY ARE NOT COMPLETING THE WORK. THEY CAN NOT GET CONTRACTORS BACK BECAUSE THEY SIGNED OFF ON THE JOB THAT EACH SUB DID !!!WE PAID FOR A GAS INSERT WITH A FAN KIT -FBK-200. IT IS NOT INSIDE THE FIREPLACE ,THEREFORE IT CAN NOT WORK. WE PAID FOR THAT FAN KIT AND AN ELECTRICIAN TO PUT IN TWO SPECIAL SWITCHERS ON THE SIDE OF THE FIREPLACE. THE KIT IS NOT THERE. WE HAVE PROOF WE PAID FOR IT .  I HAVE PICS THAT I WILL BE FORWARDING WITH ALL MY REJECTIONSTHERE ARE MANY BROKEN SHINGLES. THERE ARE OVER 100 NAILS ON THE ROOF IN VARIOUS AREAS. IN THE BACK OF HOUSE OVER THE BILCO DOORS THERE IS A SHINGLE NAILED IN AND STICKING OUT ABOUT 5 INCHES AND IT IS RUSTY.THEY CAME ABOUT 2 WEEKS AGO FINELY TO TAKE PICTURES OF THE UNFINISHED STONE WORK ON FRONT PORCH AND ALSO ALL THE MORTOR THAT HAS RUINED THE PORCH. THE SUB CONTRACTOR SAID HE WOULD SHOW IT TO HIS BOSS AND FINISH THE FRONT PORCH. THEY HAVE BEEN ALSO WORKING IN THE AREA BUT HAVE STILL NOT RETURNED. ALSO THEY NEED TO TAKE CARE OF THE AREA AROUND THE SHUTTER THAT IS DAMAGED. THIS WAS NOTED ON APRIL 11TH WALK THRU.THE SIDING WAS REMOVED OVER 2 MONTHS AGO BECAUSE IT WAS INSTALLED IMPROPERLY AND BANGING AGAINST THE BACK OF HOUSE. . THEY TOO ARE WORKING ON THEIR HOMES IN THIS AREA AND HAVE NOT FIXED IT. LAST  NIGHT ANOTHER ONE IS HANGING HALF OFF.THEY CAME IN AND SPACKLED OVER 300 HUNDRED AREAS. THEIR SUBS ARE NOT DOING PROPER WORK OTHERWISE THAT WOULD NOT HAVE HAPPENED. THERE IS AN AREA THAT THEY MADE WORSE BY TRYING TO FIX IT. AGAIN WHERE DO THEY FIND THESE SUBS AND THEY SHOULD NOT BE SIGNING OFF SO QUICKLY ON A VERY EXPENSIVE HOME. WE WILL BEHAPPY TO SHOW OUR HOME TO ANYNEW BUYERS THAT ARE INTERESTED IN SEEING THEIR SO CALLED "QUALITY " BUILT HOME.IF SEGAL AND MOREL TAKE GREAT PRIDE IN THEIR WORK THEY BETTER START KEEPING A BETTER WATCH OVER THEIR BUILDING OF THERE HOMES. THEY HAVE HAD ALMOST THREE MONTHS TO FIX THE COMPLAINTS AND SHOULD HAVE HAD THIS RESOLVED BY NOW.I WILL BE SENDING PICS IN ANOTHER EMAIL
Regards,
[redacted]

Bought a brand new condominium in Cedar Creek Farm in 2005 and have had an awful experience over the last 10 years. Our condo association consists of 60 condos who all have had major structural and workmanship issues with our properties. To date our condo association members have each been assessed $5,000 ($300k total) and we have spent hundreds of thousands on legal fees to fight the builder and make them fix these crappy buildings so that we are able to live in them, and sell themif we want to. Segal and Morel has done nothing but hide behind a bogus home warranty which conveniently doesn't cover us for water related issues (which of course are due to the builder not constructing the buildings correctly). [redacted] supposedly inspected these buildings (yeah right) and we thought we were buying brand new well built condos. I would not recommend ANYONE buy a property built by these NJ sm builders.

Review: House is not completed. We closed April 17th, 2015.They have neglected numerous letters, emails, certified letter and verbal requests about unfinished and or damaged workmanship. They have not responded to our certified letter which included our 4 page service request form that they provided.Our entire experience since our first payment and signing of contract has been very misleading and negative. We had to have the site manager removed from our job due to his constant lying. We believe this incomplete house is due to retaliation for expecting a properly built house that they have not done.We can not move on with decorating, landscaping, etc. due to the many issues involved. Can you please help us resolve this ?Desired Settlement: Finish our house with the proper personal, not any of their handyman and done in a timely fashion. We need this completed asap as we did pay in full for this house on April 17th, 2015.

Business

Response:

We delivered the home at [redacted] on 4/17/15under a temporary CO as described in the contract. After the closing the exterior itemscontinued to be worked on. On 5/16/15 wereceived the customer’s 30 day punch list. On Friday 5/29/15 we received a certified letter regarding the 30 daypunch list. We responded to the letteron Monday 6/1/15. Phone calls back andforth prior to and after the letters resulted in a meeting on Wednesday 6/10/15to review the punch list. The owner ofthe home would like the work done after they are finished with work for thesummer. A follow up meeting is scheduledfor 6/15/15. Unfortunately it is notalways possible to have all work completed as quickly as everyone wouldlike. The items listed on the punch listare generally cosmetic in nature and do not affect the livability of thehome. Building a home brings togethermany different people and trades. Eachpurchaser has different expectations. While we try to meet everyone’s expectations we also deliver each homewith an independent warranty to allow a customer to have documentationregarding what meets industry standards as well as provide the customer withsomeone to call if necessary. We canprovide a copy of the list if you would like. We treat all of our customers with the same respect and dignity. It is our intention to continue to work withthis purchaser to address all of their concerns in as timely a manner aspossible.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

6/4/15 first letter to Revdex.com