On January **, we repaired this customer's vehicle, replacing the radiator Almost exactly one month & about 1,miles of driving later she called, stating that a headlight had come out of the vehicle while driving We expressed our concern & stated that we needed to take a look at the vehicle to see what had happened & see what we could do to help her out The customer asked & insisted that whatever we did we would have to do for free It is our experience that if there were any error in our workmanship then it certainly wouldn't hide itself for one month & about 1,miles of driving This also occurred right after two major winter snowstorms & brutally cold freezing weather, we have seen customers damage their own vehicles chipping off snow & ice in the past We have replaced no less than one hundred radiators in these vehicles throughout our tenure in business and have NEVER had a similar issue as what we are being accused of now During our initial conversation with the customer she did mention that the headlight bulbs have been replaced many times throughout the life of the vehicle The headlight assemblies themselves must be removed in order to replace the bulbs on these vehicles This is a vehicle with over 100,miles on it & this is the only time that we have serviced the vehicle We also told the customer that at most this repair would cost her roughly $plus tax (only charging for the part, in an attempt to help her), she then took it upon herself to have another repair shop fix the headlights for a cost of roughly $ We tried our best to help this customer out of an unfortunate situation, but we were not given that opportunity
On January **, we repaired this customer's vehicle, replacing the radiator Almost exactly one month & about 1,miles of driving later she called, stating that a headlight had come out of the vehicle while driving We expressed our concern & stated that we needed to take a look at the vehicle to see what had happened & see what we could do to help her out The customer asked & insisted that whatever we did we would have to do for free It is our experience that if there were any error in our workmanship then it certainly wouldn't hide itself for one month & about 1,miles of driving This also occurred right after two major winter snowstorms & brutally cold freezing weather, we have seen customers damage their own vehicles chipping off snow & ice in the past We have replaced no less than one hundred radiators in these vehicles throughout our tenure in business and have NEVER had a similar issue as what we are being accused of now During our initial conversation with the customer she did mention that the headlight bulbs have been replaced many times throughout the life of the vehicle The headlight assemblies themselves must be removed in order to replace the bulbs on these vehicles This is a vehicle with over 100,miles on it & this is the only time that we have serviced the vehicle We also told the customer that at most this repair would cost her roughly $plus tax (only charging for the part, in an attempt to help her), she then took it upon herself to have another repair shop fix the headlights for a cost of roughly $ We tried our best to help this customer out of an unfortunate situation, but we were not given that opportunity
Revdex.com:At this time, I have not been contacted by Lee Myles Bohemia regarding complaint ID [redacted] .Sincerely, [redacted] ***