Seibert Keck Insurance Agency

We have submitted what we are willing to doWe will not be replacing any metal panels

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I accepted the offer from Melvin TMorgan Roofing to come back and apply one more coating of anti-rust, but I have not heard anymore from them I would like them to call and set up a time to come back for the anti-rust coating they offered Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Just spoke to Mr [redacted] and explained that we made a work order to go back out but have to wait for weather to get warmerHe also has my contact information now

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The wording of their response is at the end of this message, the key word is MOST, there are several spots I feel that Morgan T Melvin Roofing Cowill not do anything as it is not "MOST" I base this on the interest they have shown since day one (may 2016) of problems of leaks and rust on NovTheir representative did stop by and agreed that there were rust spots and leaks and he would get back to meDue to the day window to reply to Revdex.com there is not time to wait to hear from them without a response from me or them againWe will have one of our estimators go by property tomorrow to look at how much rust is showing thruIf rust is showing thru most of the roof we will install one more coat of coating

We are willing to remove the leaf guards at no charge and leave them on property for owner

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is nothing in the response to prevent the rust from re-occurring again after another or months have gone byLack of drying time between coat and finish coats were not what the coating manufacturer specified on the buckets that the product came inProduct directions attached
Regards,
*** ***

We feel that we made a very good offer of coming back and making necessary correctionsWe do not see anything else we can do since homeowner has rejected this offer

We agree to fulfill all the requests made except replacing panelsWe will not replace panels we will install touch up paint using q-tips only on scratch of exposed areasExposed areas are galvalium and will not rust

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business...

to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are willing to remove the leaf guards at no charge and leave them on property for owner.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The wording of their response is at the end of this message, the key word is MOST, there are several spots I feel that Morgan T Melvin Roofing Co. will not do anything as it is not "MOST" I base this on the interest they have shown since day one (may 3 2016) of problems of leaks and rust on Nov. 3 2016. Their representative did stop by and agreed that there were rust spots and leaks and he would get back to me. Due to the 5 day window to reply to Revdex.com there is not time to wait to hear from them without a response from me or them again. We will have one of our estimators go by property tomorrow to look at how much rust is showing thru. If rust is showing thru most of the roof we will install one more coat of coating.

We will have one of our estimators go by property tomorrow to look at how much rust is showing thru. If rust is showing thru most of the roof we will install one more coat of coating.

Revdex.com:
I have reviewed the response offer made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The 10-foot section that caused the leaking between walls has been filled with caulk due to the panels being installed incorrectly as stated by your employee.  There is no way this shotgun patch approach of adding caulk will last the life of the metal roof.  The caulk will not be the same quality as metal nor match.  Why were we told by your workers and by the phone operator at your business that the scratches on the panels were self-healing? I guess the problem we have is we no longer trust your company due to these intentional misleading claims. This has been going on now for over two years. Each time someone shows up, all they do is bring a chalk gun. Your warranty claims a two-year guarantee on materials and workmanship. According to your own guy, the panels were installed incorrectly in the area of the dormers where there are baseball-sized holes where your “craftsman” broke off the siding to fit in the panels. In trying to move for an agreement of resolution how do you propose to honor your workmanship warranty when the panels were installed incorrectly?  Another misleading statement that your workers told me is the ridge caps ends cannot be tucked in or lowered and they must stand up on the ends. Another employee told me that the ridge caps could have been tucked under the ends, but it just takes a little more effort. Melvin T Morgan’s handiwork has damaged the value of this home and now I have to replaster the ceiling on the first and second floors from the leaks. This is real plaster on wood slats; it’s a major repair. This house was built in 1933 and never had a leaky roof until you “fixed” it. I guarantee you would not accept this shoddy work at your home. All I’m asking is for you to honor your warranty, that simple. The only reason I decided to put a $68,000 roof on this house is to never have to paint it again or have to make repairs. I understand all the guys you had here working were fired due to poor workmanship. Regards, [redacted]

We have submitted what we are willing to do. We will not be replacing any metal panels.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I accepted the offer from Melvin T. Morgan Roofing to come back and apply one more coating of anti-rust, but I have not heard anymore from them.  I would like them to call and set up a time to come back for the anti-rust coating they offered.
Regards,
[redacted]

Just spoke to Mr. [redacted] and explained that we made a work order to go back out but  have to wait for weather to get warmer. He also has my contact information now.