I’m writing this letter to respond to the complaint by [redacted] , [redacted] *** [redacted] *** regarding Repair IssuesAccording to our records, on September 10, 2013, [redacted] called our office for a repair estimate and stated that he had some missing shingles (“Not too many.”) and he had leakingWe went out to his home on September 12, and met with [redacted] From the ground, he showed me the area of roof with the problems and I went up on the roofImmediately, I noticed that the roof was not installed properly, and I stated to him that this is the reason why he is having the roof leaks and shingles blowing off, and I recommended a new roof be installed vsonly a repairI asked him who installed the roof? He stated, “It was my son.” And he told me that he just wanted an estimate for replacing the missing shinglesHe then stated that he had shingles off on the garage also and wanted a separate estimate for replacing these missing shingles.On September 13, 2013, we mailed two separate estimates as he requestedOne was for replacing missing shingles on house for $and one for $for replacing missing shingles on garageOn September 16, 2013, [redacted] called the office and said he was mailing back the proposals and wanted us to do the work as soon as possibleOn September 19, 2013, the repairs were made accordinglyUpon finishing the repairs, [redacted] asked me if I could look at a small rubber roof over the back of the house because of leakingAfter I looked this roof over, I stated that this roof was also not installed properly, but I told him I could repair the few areas where I could see obvious water entryAt this time, I did the repair as stated at NO CHARGE.On May 12, 2014, [redacted] called the office and stated he had four more shingles blow offWe went out and replaced those missing shingles and charged him our minimum service charge of $86.00, which he paid in full on July 7, 2014.On September 3, 2014, [redacted] called me for the first time and told me that the roof never stopped leaking after the repairs were made, and also said there were exposed nails all over the roofI informed him that this is not the quality of workmanship that our company performs, and my repairs were not made to the entire roofAnd the roof is leaking due to the way the roof was installedI then asked him if I could come out to look at his concernsHe stated to me that he wanted to be there when I came; however, our schedules never allowed us to meet up, and I never heard from him further.On December 10, 2014, a woman called me and demanded our insurance informationI asked who I was speaking to, and she refused to give me her name but only said she was calling on behalf of [redacted] [redacted] I refused to give her my insurance information only on the basis of the lack of information from her as to what he was claimingShe then told me to call [redacted] I then placed a call to [redacted] and asked him what was going onHe then stated, “My roof is leaking and he needs my insurance information.” I told him as I told him initially that his roof was leaking due to the improper way the roof was installedHe then stated, “OkayI will call you back.” A short time later that day, [redacted] [redacted] called and wanted my insurance informationI asked him what he was claiming we didHe said that we did not do the repair properly and put nails all over the roofI told him once again that the roof is leaking due to the improper way the roof was installed, not the repairs I made, and the nails he is seeing are not from the repairs I made but from the people who initially installed it, and the leaks / shingle blow offs are only because the roof is not properly installedDarren proceeded to tell me he has his own business and when things go wrong, he makes it rightI told him I agreed with him; I do the same thingHowever, the fact of the matter is, I made it very clear to him and [redacted] that their problems are from the roof not being installed properly from the get go and BEFORE I did any repairsI have been in business since and have been doing roofing professionally for yearsIn my years of owning my own business, I have never had a quality of workmanship complaintIf I performed my quality of work as [redacted] states, I would be certainly be out of business by now and not still going strong with no workmanship complaints for yearsIn fact, we have an excellent reputation in our industry, and have very high standards in which we back our workmanship with a year warranty – this exceeds the industry’s standard from – yearsI also want it noted that I do not appreciate and take offense to [redacted] insinuation that I took advantage of an elderly person with a disabilityThis is totally a accusation and is a defamation of my character! In fact, I spent more time than necessary, just talking with [redacted] at the time I initially went out for the estimate AND at the time of the repairs, as I do with all clients, regardless of their age and disabilityI am an advocate for the elderly / disabled persons and am especially attentive to their needs and would NEVER take advantage of ANYONE, let alone an elderly or disabled person.As far as a solution to their problem of not having properly installed roofs being the sole cause of all their problems, I again recommend that all roofs be torn off and completely reinstalled properlyHowever, due to the defamation of my character in this complaint, I recommend them going to another company to have this doneI have done all I can do for this customer, and though I feel bad that they are continuing having problems, I believe in my professional expertise in this current situation, and it remains as statedFor your information and to further give an explanation of why this roof is improperly installed, this is why: When the roof was installed, the person installed the shingles by following the line painted on the shingles and this is intended to be the nail line; therefore, this makes the shingles installed ½” too high with little to no coverage at the top side of the shingles and is very prone to blow offs and leakageBlow offs and leakage will continue with a roof installed this wayThe only solution is to tear off the roof and reinstall it properly.If you have any further questions, please feel free to contact me at [redacted] I hope our response clarifies the accurate issue at hand and completely absolves our company from any wrongdoing.Sincerely, [redacted] ***Owner Seidl’s Services LLC
I’m writing this letter to respond to the complaint by [redacted] , [redacted] *** [redacted] *** regarding Repair IssuesAccording to our records, on September 10, 2013, [redacted] called our office for a repair estimate and stated that he had some missing shingles (“Not too many.”) and he had leakingWe went out to his home on September 12, and met with [redacted] From the ground, he showed me the area of roof with the problems and I went up on the roofImmediately, I noticed that the roof was not installed properly, and I stated to him that this is the reason why he is having the roof leaks and shingles blowing off, and I recommended a new roof be installed vsonly a repairI asked him who installed the roof? He stated, “It was my son.” And he told me that he just wanted an estimate for replacing the missing shinglesHe then stated that he had shingles off on the garage also and wanted a separate estimate for replacing these missing shingles.On September 13, 2013, we mailed two separate estimates as he requestedOne was for replacing missing shingles on house for $and one for $for replacing missing shingles on garageOn September 16, 2013, [redacted] called the office and said he was mailing back the proposals and wanted us to do the work as soon as possibleOn September 19, 2013, the repairs were made accordinglyUpon finishing the repairs, [redacted] asked me if I could look at a small rubber roof over the back of the house because of leakingAfter I looked this roof over, I stated that this roof was also not installed properly, but I told him I could repair the few areas where I could see obvious water entryAt this time, I did the repair as stated at NO CHARGE.On May 12, 2014, [redacted] called the office and stated he had four more shingles blow offWe went out and replaced those missing shingles and charged him our minimum service charge of $86.00, which he paid in full on July 7, 2014.On September 3, 2014, [redacted] called me for the first time and told me that the roof never stopped leaking after the repairs were made, and also said there were exposed nails all over the roofI informed him that this is not the quality of workmanship that our company performs, and my repairs were not made to the entire roofAnd the roof is leaking due to the way the roof was installedI then asked him if I could come out to look at his concernsHe stated to me that he wanted to be there when I came; however, our schedules never allowed us to meet up, and I never heard from him further.On December 10, 2014, a woman called me and demanded our insurance informationI asked who I was speaking to, and she refused to give me her name but only said she was calling on behalf of [redacted] [redacted] I refused to give her my insurance information only on the basis of the lack of information from her as to what he was claimingShe then told me to call [redacted] I then placed a call to [redacted] and asked him what was going onHe then stated, “My roof is leaking and he needs my insurance information.” I told him as I told him initially that his roof was leaking due to the improper way the roof was installedHe then stated, “OkayI will call you back.” A short time later that day, [redacted] [redacted] called and wanted my insurance informationI asked him what he was claiming we didHe said that we did not do the repair properly and put nails all over the roofI told him once again that the roof is leaking due to the improper way the roof was installed, not the repairs I made, and the nails he is seeing are not from the repairs I made but from the people who initially installed it, and the leaks / shingle blow offs are only because the roof is not properly installedDarren proceeded to tell me he has his own business and when things go wrong, he makes it rightI told him I agreed with him; I do the same thingHowever, the fact of the matter is, I made it very clear to him and [redacted] that their problems are from the roof not being installed properly from the get go and BEFORE I did any repairsI have been in business since and have been doing roofing professionally for yearsIn my years of owning my own business, I have never had a quality of workmanship complaintIf I performed my quality of work as [redacted] states, I would be certainly be out of business by now and not still going strong with no workmanship complaints for yearsIn fact, we have an excellent reputation in our industry, and have very high standards in which we back our workmanship with a year warranty – this exceeds the industry’s standard from – yearsI also want it noted that I do not appreciate and take offense to [redacted] insinuation that I took advantage of an elderly person with a disabilityThis is totally a accusation and is a defamation of my character! In fact, I spent more time than necessary, just talking with [redacted] at the time I initially went out for the estimate AND at the time of the repairs, as I do with all clients, regardless of their age and disabilityI am an advocate for the elderly / disabled persons and am especially attentive to their needs and would NEVER take advantage of ANYONE, let alone an elderly or disabled person.As far as a solution to their problem of not having properly installed roofs being the sole cause of all their problems, I again recommend that all roofs be torn off and completely reinstalled properlyHowever, due to the defamation of my character in this complaint, I recommend them going to another company to have this doneI have done all I can do for this customer, and though I feel bad that they are continuing having problems, I believe in my professional expertise in this current situation, and it remains as statedFor your information and to further give an explanation of why this roof is improperly installed, this is why: When the roof was installed, the person installed the shingles by following the line painted on the shingles and this is intended to be the nail line; therefore, this makes the shingles installed ½” too high with little to no coverage at the top side of the shingles and is very prone to blow offs and leakageBlow offs and leakage will continue with a roof installed this wayThe only solution is to tear off the roof and reinstall it properly.If you have any further questions, please feel free to contact me at [redacted] I hope our response clarifies the accurate issue at hand and completely absolves our company from any wrongdoing.Sincerely, [redacted] ***Owner Seidl’s Services LLC