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Seigerman's Furniture

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Reviews Seigerman's Furniture

Seigerman's Furniture Reviews (4)

Review Jennifer Ruggia
We met Jennifer this week when we went into Seigerman's to shop/browse for furniture for our new home. Jennifer was very professional and customer focused. She instantly picked up on my likes and dislikes and I noticed she started to select the same options in the style of choices that I would have selected. She made browsing through the selection feature on the floor very efficient and saved me a lot of time. She was very patient and accommodating. We had to leave that day because we had other appointments. However, she reassured us she would work on the issue we had (needed a specific size dresser for a wall) and that she did. She found something that we liked and she said she would get back to us and she did. All throughout our experiences with building our new home-NO ONE GETS BACK TO US WHEN THEY SAY THEY WILL. We were shocked that she did and the added plus was she found us something we liked. She calls when she says she will. This alone, in today's world is very much appreciated. We ended up buying our furniture set from her today and will return to purchase more of our household selections from her in the future. THANK YOU VERY MUCH JENNIFER!

My Natuzzi leather furniture was just delivered this morning. My husband noticed that they were putting longer and completely different legs on the love seat then they had put on the chaise sectional and ottoman. When he questioned them, at first the delivery men didn't answer and after my husband showed them the difference in the legs they said that the wrong legs had come with the loveseat. Did they think we wouldn't have noticed that the loveseat would have been a few inches higher than the sectional? The delivery men said they would call the store as soon as they left.

I immediately called the store myself before they left and spoke to a manager. He offered to have the correct legs delivered the next day which he would take off of furniture in the showroom. I said I would hold the check until the next day when the job was completed. He said he would have the furniture removed from my home if I didn't give the bank check to the delivery men that day. Customers should not be expected to pay in full for an incomplete job. At this point my husband said he would drive to the store (30 minutes each way) and pick up the legs today and he would put them on. Fortunately my husband has the know how to do this. So we did give the delivery men the check so they would leave the furniture.

What angers me most about this situation are all of the rules and criteria that Seigerman's has for their customers. The back of the receipt lists 12 rules some of which could result in additional charges if the customer makes a mistake. Things like less than three days notice in changing the delivery date would cost the customer a re-delivery charge. But if a customer is inconvenienced by having to stay home another day that's okay. Siegerman's is at liberty to screw up in anyway and the customer has no recourse and is subjected to threats and forced to pay for inferior service.

At this point, three hours after the delivery my husband is back and has put the correct legs on the loveseat. I can't speak about the quality of the furniture since we haven't even sat on it yet but it looks fine.

So that's it. Just another hassle with another business whose employees have poor work ethics. II've made my complaint. I just wish everyone would make complaints when they are dissatisfied and not put up with poor service, inferior quality, etc.

Review: I went and inquired on a sofa sectional at Siegerman's Furniture on 6-**-2015. myself and my mother and the salesman sat on an ugly lime green sofa which was a three piece electrical section recliner. The purchase sale price 2,200.00 plus 159.75 tax with remaining total of 2389.75 I put down 1000.00 which left a remaining balance of 1389.75

I was told the sofa would take a six week wait. The sofa arrived today 09-*-2015. The sofa arrive manual not electronic when I called customer service I was told that I purchased a manual. I immediately advised the saleman that I never requested manual. I sat on the sofa that I wanted and the only difference on the sofa was the color. I was not about to purchase a 2200 sofa for a manual recliners. The saleman then stated your order paperwork states manual . I advised him that your error because what I sat on is what I wanted and I also advised you that is what I wanted. I was given paperwork that after reviewing IT DOES NOT STATE MANUAL OR ELECTONIC. ALL HE WROTE WAS WHICH SIDES WOULD BE RECLINDERS. I spoke with the store and requested to speak to the manager. I was advised he was not in. The name given to me was Micheal. I advised the store saleman that I wanted the sofas picked up and out of my house. I contacted the drivers at ###-###-#### and asked if the store called them. He stated no. I told him to come pick these sofa back up because these were not the sofas I purchased. A few minutes later I received a call from the store and was advised that they called the manufacture and that a rush order was put on. I am still waiting for the drivers to come to picture up these sofas.Desired Settlement: I am requesting that the order be corrected and I received what I sat on and ordered.

The sofa's delivered need to be picked up. I do not want them in my living room.

I am requesting that the store also be more visual and correctly fill out orders. and that customer get an original top copy of order. The order never stated specifically manual or electronic recliner. All it stated was three recliner seats. with a photo of the sofas.

Consumer

Response:

At this time, I have not been contacted by Seigerman's Furniture regarding complaint ID [redacted]. I ONLY SPOKE TO THE STORE WHEN I INITIALLY REPORTED MY COMPLAINT . I WAS ADVISED TO WAIT. I STILL HAVE NOT HEARD FROM THE STORE. TODAY IS 10-**-2015. THE FURNITURE WAS DELIVERED ON 09-**-2015. Sincerely,[redacted]

Review: I had ordered a sectional from Siegermans in May (Memorial Day Weekend) and was told from the salesman, Bob, that my order would take anywhere from 4 - 6 weeks. I honestly had never purchased a couch before so I was unsure if that was a normal duration of time, but was not too concerned because I was closing on my house on June ** and would have had plenty of time. After 4 weeks of the purchase date, I had called to check on the status of the order only to be told that it would take 8-12 weeks and there was nothing that anyone could do about it. Had I known that it would have taken so long, I would have looked elsewhere for a couch. I was very disappointed with this news and unfortunately, the Siegermans staff was not understanding and could actually care less about the delay. Phone call after phone call we tried to find a solution and was finally offered $400 off of the total price of $3,245. I would have hoped that they would offer more, but at this point, I just wanted my couch. 3 months and 2 weeks later, finally the couch had arrived....wrong. The color is completely off and 1 of the 6 pieces of the sectional is completely wrong. I called Siegermans once more to find a solution. At this point, I was beyond caring about the color being off. I was not waiting another 3 months for that to get corrected. I did, however, want the correct piece that I ordered. (The corner piece was delivered such that it is a 90 degree angle to the couch; however, I ordered a much bigger corner piece that would not be a 90 degree angle with the couch). I called Siegermans and explained the issue and they said they had the correct piece in stock and would just have to get it on a truck and deliver it - they would let us know when they would be able to do so. I called back to check on September *, and the salesperson, Mike, said that he would be able to get it on a truck the week of September [redacted]. Today, September **, I call and get in touch with the customer service woman who told me that they would have to get back to me. This happens everytime I call and they never get back to me. I called back 4 hours later and asked to speak to the salesperson, Mike, (again). Mike told me that he never said such a thing and that they have to manufacture the incorrect piece of my couch and he has no idea when it will be ready.

I am honestly just frustrated with the fact that I paid so much money for a couch that was delivered wrong on two counts. I have been nothing but accommodating and even said "forget the color, I don't care that it's wrong. I just want the couch that I paid for" and the salespeople just keep giving me the ring-around and no one is making any notions to correct my order in a timely fashion.Desired Settlement: I would hope that at this point it should not have to come to this, but my next step is small claims court to request the full amount of the couch be paid for by the company, my desired outcome with the Revdex.com is to bring this issue to light and receive refunded money off the price of the couch, because the store credit they offered is a joke as I will never again buy a thing from this company.

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Description: FURNITURE-RETAIL

Address: 2860 M 139, Benton Harbor, Michigan, United States, 49022-6420

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