Seize Sur Vingt

wonderful staff and owners that love their craft which is on par with Savile Row tailors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why didn't the merchant accept my return right away, but saying the reason is that I got the credit back for more than the price of the jacket? The merchant has misrepresented the facts o the situation! My boy friend hasn't worn the jacket! The merchant shouldn't has accused us of that! Nor did my boy friend wearing the shirt that day! They are liars! We pointed out defects on the pants and the shirt as well! The [redacted] s threatened us that there was a camera at the storeIf there were a camera, please upload the video of that day! The merchant shouldn't has accused us of wearing the clothes, while we haven't! They shouldn't have accused/threatened us based on their own opinion! WE DIDN'T WEAR THE CLOTHES! NOT AT THAT MOMENT, NOT THE NIGHT BEFORE! In fact, [redacted] didn't made the decision! I was not in the state! A bank specialist tried to reach me, but I was in ChinaI couldn't check emails/ receive us phone calls during that timeThe dispute has passed the deadline, so the bank reserve the credit automatically In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In response to the consumer’s response in the above-mentioned matter, I believe that the consumer has not provided any new substantive information, however I will address all points in detail Regarding the question Why didn't the merchant accept my return right away, but saying the reason is that I got the credit back for more than the price of the jacket? I have clearly stated why we didn’t accept the return right away, the issue was simply that the garment was most certainly worn as it had a strong odor of cologne, was wrinkled as from wear, and even had a small dirt stain The rest of her question doesn’t make any sense to me, because there is no connection between our refusal of the return and the fact that the chargeback claim was for more than the price of the jacket, it was indeed for her full purchase amount of the jacket, pant and shirt Additionally the chargeback claim occurred two weeks after the attempted return Regarding the statement that We pointed out defects on the pants and the shirt as well! This is a new claim not previously made in any of her other statements including on ***, and our [redacted] s specifically reported to us that the customer did not make any statement about the quality of the shirt or pants, and was in fact wearing the shirt, which she now says he wasn’t I’m only curious why mention this new claim now instead of much earlier during the initial chargeback or even original Revdex.com complaint? Regarding the statement If there were a camera, please upload the video of that day! We do have CCTV security cameras installed in the store that record to a hard drive in our on-site office Unfortunately the system (like many such systems) operates on a closed-loop basis so new footage records over the oldest footage As we had no previous reason to believe that this footage would be useful to us, we did not request a specific export The original sale occurred on 8/ [redacted] and we received the original Revdex.com complaint on 10/ [redacted] at which point the video footage would have been overwritten Regarding her final paragraph which relates to her relationship with [redacted] ***, this information is completely irrelevant to her complaint against our business Regardless, we understand that the chargeback dispute was NOT resolved simply by the expiration of a deadline, rather we understand that [redacted] made a final decision in our favor within two weeks after reviewing the information provided by the customer and ourselves The other parts of the consumer’s response are all repeating the same claims, with more exclamation points and capital letters, and again personally attacking us by calling us liars I don’t think I can respond to these parts of the response Thank you for your time and assistance on this matter Sincerely, [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why didn't the merchant accept my return right away, but saying the reason is that I got the credit back for more than the price of the jacket?
The merchant has misrepresented the facts o the situation! My boy friend hasn't worn the jacket! The merchant shouldn't has accused us of that! Nor did my boy friend wearing the shirt that day! They are liars!
We pointed out defects on the pants and the shirt as well!
The [redacted]s threatened us that there was a camera at the store. If there were a camera, please upload the video of that day!
The merchant shouldn't has accused us of wearing the clothes, while we haven't! They shouldn't have accused/threatened us based on their own opinion! WE DIDN'T WEAR THE CLOTHES! NOT AT THAT MOMENT, NOT THE NIGHT BEFORE!
In fact, [redacted] didn't made the decision! I was not in the state! A bank specialist tried to reach me, but I was in China. I couldn't check emails/ receive us phone calls during that time. The dispute has passed the deadline, so the bank reserve the credit automatically.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to complaint ID [redacted] from [redacted], we would like to state that the customer has misrepresented the facts of the situation. The article of clothing that was attempted to be returned had...

been obviously worn. The customer complained of a defect, which was not a defect, rather a loose thread which our tailor fixed immediately. Our store policy is very clearly stated regarding returns and exchanges, and we have applied it fairly in this circumstance. Perhaps most telling is that [redacted]’s credit card issuing bank has agreed with us and has reinstated the original charge.In response to complaint ID [redacted] from [redacted], we would like to state that the customer has misrepresented the facts of the situation. The article of clothing that was attempted to be returned had been obviously worn. The customer complained of a defect, which was not a defect, rather a loose thread which our tailor fixed immediately. Our store policy is very clearly stated regarding returns and exchanges, and we have applied it fairly in this circumstance. Perhaps most telling is that [redacted]’s credit card issuing bank has agreed with us and has reinstated the original charge.
On 8/*/2104 [redacted] purchased 1 jacket, 1 pair of pants and 1 shirt, apparently for her boyfriend who was with her. The following day, [redacted] and her boyfriend returned to the store to return the jacket. The boyfriend was wearing the shirt at this time, and nothing was stated about the pair of pants. Our [redacted] and our [redacted] were both present at the time. They both examined the garment and judged that he obviously wore the jacket the evening before, as the tags were removed, it had a strong odor of cologne, was wrinkled, and even had a grey dirt mark on it. [redacted] complained about a loose thread in the fabric that was .25" long, claiming this was a defect that existing when she purchased the jacket. This thread could easily have been pulled while the customer was wearing the garment, regardless we had our in-house tailor fix it free of charge, and leaving no residual effect. According to the tailor, the thread was simply a loose thread from the lining inside the jacket that had appeared through the front, and that the salesperson could have easily cut the thread himself. When the salesperson gave the jacket back to the customer, [redacted] claimed she could still see the defect, and said she wanted her money back. Neither [redacted] nor her boyfriend were able to accurately point out the location of the original thread, in fact they were then pointing to the opposite side of the jacket. The customer was told the article could not be returned as it was obviously worn, wrinkled, smelled of cologne, and there were no defects. There was no attempt to return the shirt or pants and the jacket was clearly not defective. The pant and shirt that were purchased were sample sale items and all sample sale items are final sales.
It is our opinion that [redacted] wanted her boyfriend to wear the jacket for a night and then get her money back. When told the jacket could not be returned, [redacted] made a scene, began yelling in the store for almost two hours, and was accosting our customers as well with her accusations of poor customer service. She also called the police several times and claimed she felt unsafe and threatened, until the sales staff reminded her that there are video cameras in the store so she should make sure she is careful of telling tall tales. Eventually she left with all of the merchandise and then soon after the police actually arrived and the sales staff apologized that the situation wasted their time. Their response was approximately, "our department does not handle return policy disputes, but if something is worn you know you can't return it"
On 08/**/2014 the customer initiated chargeback proceedings on the entire credit card charge for all three garments. The standard procedure in a chargeback proceedings is that the credit card issuing bank withdraws funds equal to the chargeback amount from our bank account. The total cost of the entire purchase, and likewise the chargeback, was $1,048.10, which was significantly more than the cost of the jacket that was the subject of the return dispute. As a small business, this amount taken without notice from our bank account can cause serious hardship.
The customer left the store still in possession of all of the items, nothing has been since returned to the store and all have been worn by the customer. [redacted] had signed the original sales receipt which clearly states, “One month exchange for store credit on unopened or unused merchandise. No refunds. No exchanges on tailored, altered or custom items. 50% non-refundable deposit on custom and special orders. All sales using store credits are final. All sample sale or discounted merchandise is final sale. No alterations on discounted or sample sale items. No guarantees are expressed or implied.” Also this exact return policy is displayed clearly at our register where the customer completed the original transaction.
Perhaps the most significant fact is that, after a thorough review, on 09/**/2014, [redacted], the customer’s credit card issuing company, made the final binding decision in our favor, which reversed the chargeback and re-deposited the amount of the purchase into our bank account. The customer has now complained on the social media site [redacted], and has grossly misrepresented the facts of the situation in both the [redacted] complaint as well as the Revdex.com complaint.
In conclusion we consider ourselves fortunate that after 16 years of running our business in New York City we’ve never encountered a situation like this. We believe that our track record of exceptional customer service and extremely loyal clientele speaks for itself.
On 8/*/2104 [redacted] purchased 1 jacket, 1 pair of pants and 1 shirt, apparently for her boyfriend who was with her. The following day, [redacted] and her boyfriend returned to the store to return the jacket. The boyfriend was wearing the shirt at this time, and nothing was stated about the pair of pants. Our [redacted] and our [redacted] were both present at the time. They both examined the garment and judged that he obviously wore the jacket the evening before, as the tags were removed, it had a strong odor of cologne, was wrinkled, and even had a grey dirt mark on it. [redacted] complained about a loose thread in the fabric that was .25" long, claiming this was a defect that existing when she purchased the jacket. This thread could easily have been pulled while the customer was wearing the garment, regardless we had our in-house tailor fix it free of charge, and leaving no residual effect. According to the tailor, the thread was simply a loose thread from the lining inside the jacket that had appeared through the front, and that the salesperson could have easily cut the thread himself. When the salesperson gave the jacket back to the customer, [redacted] claimed she could still see the defect, and said she wanted her money back. Neither [redacted] nor her boyfriend were able to accurately point out the location of the original thread, in fact they were then pointing to the opposite side of the jacket. The customer was told the article could not be returned as it was obviously worn, wrinkled, smelled of cologne, and there were no defects. There was no attempt to return the shirt or pants and the jacket was clearly not defective. The pant and shirt that were purchased were sample sale items and all sample sale items are final sales.
It is our opinion that [redacted] wanted her boyfriend to wear the jacket for a night and then get her money back. When told the jacket could not be returned, [redacted] made a scene, began yelling in the store for almost two hours, and was accosting our customers as well with her accusations of poor customer service. She also called the police several times and claimed she felt unsafe and threatened, until the sales staff reminded her that there are video cameras in the store so she should make sure she is careful of telling tall tales. Eventually she left with all of the merchandise and then soon after the police actually arrived and the sales staff apologized that the situation wasted their time. Their response was approximately, "our department does not handle return policy disputes, but if something is worn you know you can't return it"
On 08/**/2014 the customer initiated chargeback proceedings on the entire credit card charge for all three garments. The standard procedure in a chargeback proceedings is that the credit card issuing bank withdraws funds equal to the chargeback amount from our bank account. The total cost of the entire purchase, and likewise the chargeback, was $1,048.10, which was significantly more than the cost of the jacket that was the subject of the return dispute. As a small business, this amount taken without notice from our bank account can cause serious hardship.
The customer left the store still in possession of all of the items, nothing has been since returned to the store and all have been worn by the customer. [redacted] had signed the original sales receipt which clearly states, “One month exchange for store credit on unopened or unused merchandise. No refunds. No exchanges on tailored, altered or custom items. 50% non-refundable deposit on custom and special orders. All sales using store credits are final. All sample sale or discounted merchandise is final sale. No alterations on discounted or sample sale items. No guarantees are expressed or implied.” Also this exact return policy is displayed clearly at our register where the customer completed the original transaction.
Perhaps the most significant fact is that, after a thorough review, on 09/**/2014, [redacted], the customer’s credit card issuing company, made the final binding decision in our favor, which reversed the chargeback and re-deposited the amount of the purchase into our bank account. The customer has now complained on the social media site [redacted], and has grossly misrepresented the facts of the situation in both the [redacted] complaint as well as the Revdex.com complaint.
In conclusion we consider ourselves fortunate that after 16 years of running our business in New York City we’ve never encountered a situation like this. We believe that our track record of exceptional customer service and extremely loyal clientele speaks for itself.

In response to the consumer’s response in the above-mentioned matter, I believe that the consumer has not provided any new substantive information, however I will address all points in detail.
 
Regarding the question  Why didn't the merchant accept my return right away, but saying the reason is that I got the credit back for more than the price of the jacket? I have clearly stated why we didn’t accept the return right away, the issue was simply that the garment was most certainly worn as it had a strong odor of cologne, was wrinkled as from wear, and even had a small dirt stain.  The rest of her question doesn’t make any sense to me, because there is no connection between our refusal of the return and the fact that the chargeback claim was for more than the price of the jacket, it was indeed for her full purchase amount of the jacket, pant and shirt.  Additionally the chargeback claim occurred two weeks after the attempted return.
 
Regarding the statement that We pointed out defects on the pants and the shirt as well! This is a new claim not previously made in any of her other statements including on [redacted], and our [redacted]s specifically reported to us that the customer did not make any statement about the quality of the shirt or pants, and was in fact wearing the shirt, which she now says he wasn’t.  I’m only curious why mention this new claim now instead of much earlier during the initial chargeback or even original Revdex.com complaint?
 
Regarding the statement If there were a camera, please upload the video of that day! We do have 4 CCTV security cameras installed in the store that record to a hard drive in our on-site office.  Unfortunately the system (like many such systems) operates on a closed-loop basis so new footage records over the oldest footage.  As we had no previous reason to believe that this footage would be useful to us, we did not request a specific export.  The original sale occurred on 8/* and we received the original Revdex.com complaint on 10/** at which point the video footage would have been overwritten.
 
Regarding her final paragraph which relates to her relationship with [redacted], this information is completely irrelevant to her complaint against our business.  Regardless, we understand that the chargeback dispute was NOT resolved simply by the expiration of a deadline, rather we understand that [redacted] made a final decision in our favor within two weeks after reviewing the information provided by the customer and ourselves. 
 
The other parts of the consumer’s response are all repeating the same claims, with more exclamation points and capital letters, and again personally attacking us by calling us liars.  I don’t think I can respond to these parts of the response.
 
Thank you for your time and assistance on this matter.
 
Sincerely,
[redacted]
 
               
 
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Review: On Aug [redacted], 2014, I bought a jacket, a pair of pants and a shirt at the store for my boy friend. A day later, when he tried them on, my sister pointed out some defects on the jacket and the pants. Then my boy friend immediately take them off, and we went to the store right afterwards.After showing the sales person the defects, he refused to do any exchanges or returns, which is contradicting their return policy. Their return policy is "Full-price items that are not worn or damaged may be returned for full refund within 14 days, Return Authorization required."The jacket was not worn nor damanged, and we wanted to return it the day after we bought it.They accused my boy friend of wearing the jacket the night before, which isn't true! Seeing that they were unreasonable, we compromised and said we accepted an exchange. However the sales(later claimed to be the [redacted]) took the jacket away, and minutes later he showed up again with a jacket in hand. He said it's the new one. We checked the jacket only to find the snags were gone, but the dark spots(noticed by the sales before the exchange) were still there. It's obviously the same jacket!After a while, another sales person (another [redacted])even started to point out more defects and claimed that those were the evidences that we'd worn the jacket. First of all, we didn't wear the previous jacket nor the "new" one. And if the jacket were new, how could we possibly wear it? Isn't it just be brought up a few minutes ago?Being helpless, my sister called the police. We wanted for a long time, but the police didn't show up. The sales started to say there was a camera at the store. Later, I called [redacted] about this, and they give me mt credit back. But a few days ago, in Oct, my credit is reversed. I called [redacted], and figured out the merchant had lied to the bank. 1. They said they accepted returns, but we refused to. 2.They said there were evidence that we had worn the jacket. 3. They even lied that they had apologized to us in front of the police!Desired Settlement: Refund me my money as soon as possible.And apologize to my boy friend, my sister and I.

Business

Response:

In response to complaint ID [redacted] from [redacted], we would like to state that the customer has misrepresented the facts of the situation. The article of clothing that was attempted to be returned had been obviously worn. The customer complained of a defect, which was not a defect, rather a loose thread which our tailor fixed immediately. Our store policy is very clearly stated regarding returns and exchanges, and we have applied it fairly in this circumstance. Perhaps most telling is that [redacted]’s credit card issuing bank has agreed with us and has reinstated the original charge.

In response to complaint ID [redacted] from [redacted], we would like to state that the customer has misrepresented the facts of the situation. The article of clothing that was attempted to be returned had been obviously worn. The customer complained of a defect, which was not a defect, rather a loose thread which our tailor fixed immediately. Our store policy is very clearly stated regarding returns and exchanges, and we have applied it fairly in this circumstance. Perhaps most telling is that [redacted]’s credit card issuing bank has agreed with us and has reinstated the original charge.

On 8/*/2104 [redacted] purchased 1 jacket, 1 pair of pants and 1 shirt, apparently for her boyfriend who was with her. The following day, [redacted] and her boyfriend returned to the store to return the jacket. The boyfriend was wearing the shirt at this time, and nothing was stated about the pair of pants. Our [redacted] and our [redacted] were both present at the time. They both examined the garment and judged that he obviously wore the jacket the evening before, as the tags were removed, it had a strong odor of cologne, was wrinkled, and even had a grey dirt mark on it. [redacted] complained about a loose thread in the fabric that was .25" long, claiming this was a defect that existing when she purchased the jacket. This thread could easily have been pulled while the customer was wearing the garment, regardless we had our in-house tailor fix it free of charge, and leaving no residual effect. According to the tailor, the thread was simply a loose thread from the lining inside the jacket that had appeared through the front, and that the salesperson could have easily cut the thread himself. When the salesperson gave the jacket back to the customer, [redacted] claimed she could still see the defect, and said she wanted her money back. Neither [redacted] nor her boyfriend were able to accurately point out the location of the original thread, in fact they were then pointing to the opposite side of the jacket. The customer was told the article could not be returned as it was obviously worn, wrinkled, smelled of cologne, and there were no defects. There was no attempt to return the shirt or pants and the jacket was clearly not defective. The pant and shirt that were purchased were sample sale items and all sample sale items are final sales.

It is our opinion that [redacted] wanted her boyfriend to wear the jacket for a night and then get her money back. When told the jacket could not be returned, [redacted] made a scene, began yelling in the store for almost two hours, and was accosting our customers as well with her accusations of poor customer service. She also called the police several times and claimed she felt unsafe and threatened, until the sales staff reminded her that there are video cameras in the store so she should make sure she is careful of telling tall tales. Eventually she left with all of the merchandise and then soon after the police actually arrived and the sales staff apologized that the situation wasted their time. Their response was approximately, "our department does not handle return policy disputes, but if something is worn you know you can't return it"

On 08/**/2014 the customer initiated chargeback proceedings on the entire credit card charge for all three garments. The standard procedure in a chargeback proceedings is that the credit card issuing bank withdraws funds equal to the chargeback amount from our bank account. The total cost of the entire purchase, and likewise the chargeback, was $1,048.10, which was significantly more than the cost of the jacket that was the subject of the return dispute. As a small business, this amount taken without notice from our bank account can cause serious hardship.

The customer left the store still in possession of all of the items, nothing has been since returned to the store and all have been worn by the customer. [redacted] had signed the original sales receipt which clearly states, “One month exchange for store credit on unopened or unused merchandise. No refunds. No exchanges on tailored, altered or custom items. 50% non-refundable deposit on custom and special orders. All sales using store credits are final. All sample sale or discounted merchandise is final sale. No alterations on discounted or sample sale items. No guarantees are expressed or implied.” Also this exact return policy is displayed clearly at our register where the customer completed the original transaction.

Perhaps the most significant fact is that, after a thorough review, on 09/**/2014, [redacted], the customer’s credit card issuing company, made the final binding decision in our favor, which reversed the chargeback and re-deposited the amount of the purchase into our bank account. The customer has now complained on the social media site [redacted], and has grossly misrepresented the facts of the situation in both the [redacted] complaint as well as the Revdex.com complaint.

In conclusion we consider ourselves fortunate that after 16 years of running our business in New York City we’ve never encountered a situation like this. We believe that our track record of exceptional customer service and extremely loyal clientele speaks for itself.

On 8/*/2104 [redacted] purchased 1 jacket, 1 pair of pants and 1 shirt, apparently for her boyfriend who was with her. The following day, [redacted] and her boyfriend returned to the store to return the jacket. The boyfriend was wearing the shirt at this time, and nothing was stated about the pair of pants. Our [redacted] and our [redacted] were both present at the time. They both examined the garment and judged that he obviously wore the jacket the evening before, as the tags were removed, it had a strong odor of cologne, was wrinkled, and even had a grey dirt mark on it. [redacted] complained about a loose thread in the fabric that was .25" long, claiming this was a defect that existing when she purchased the jacket. This thread could easily have been pulled while the customer was wearing the garment, regardless we had our in-house tailor fix it free of charge, and leaving no residual effect. According to the tailor, the thread was simply a loose thread from the lining inside the jacket that had appeared through the front, and that the salesperson could have easily cut the thread himself. When the salesperson gave the jacket back to the customer, [redacted] claimed she could still see the defect, and said she wanted her money back. Neither [redacted] nor her boyfriend were able to accurately point out the location of the original thread, in fact they were then pointing to the opposite side of the jacket. The customer was told the article could not be returned as it was obviously worn, wrinkled, smelled of cologne, and there were no defects. There was no attempt to return the shirt or pants and the jacket was clearly not defective. The pant and shirt that were purchased were sample sale items and all sample sale items are final sales.

It is our opinion that [redacted] wanted her boyfriend to wear the jacket for a night and then get her money back. When told the jacket could not be returned, [redacted] made a scene, began yelling in the store for almost two hours, and was accosting our customers as well with her accusations of poor customer service. She also called the police several times and claimed she felt unsafe and threatened, until the sales staff reminded her that there are video cameras in the store so she should make sure she is careful of telling tall tales. Eventually she left with all of the merchandise and then soon after the police actually arrived and the sales staff apologized that the situation wasted their time. Their response was approximately, "our department does not handle return policy disputes, but if something is worn you know you can't return it"

On 08/**/2014 the customer initiated chargeback proceedings on the entire credit card charge for all three garments. The standard procedure in a chargeback proceedings is that the credit card issuing bank withdraws funds equal to the chargeback amount from our bank account. The total cost of the entire purchase, and likewise the chargeback, was $1,048.10, which was significantly more than the cost of the jacket that was the subject of the return dispute. As a small business, this amount taken without notice from our bank account can cause serious hardship.

The customer left the store still in possession of all of the items, nothing has been since returned to the store and all have been worn by the customer. [redacted] had signed the original sales receipt which clearly states, “One month exchange for store credit on unopened or unused merchandise. No refunds. No exchanges on tailored, altered or custom items. 50% non-refundable deposit on custom and special orders. All sales using store credits are final. All sample sale or discounted merchandise is final sale. No alterations on discounted or sample sale items. No guarantees are expressed or implied.” Also this exact return policy is displayed clearly at our register where the customer completed the original transaction.

Perhaps the most significant fact is that, after a thorough review, on 09/**/2014, [redacted], the customer’s credit card issuing company, made the final binding decision in our favor, which reversed the chargeback and re-deposited the amount of the purchase into our bank account. The customer has now complained on the social media site [redacted], and has grossly misrepresented the facts of the situation in both the [redacted] complaint as well as the Revdex.com complaint.

In conclusion we consider ourselves fortunate that after 16 years of running our business in New York City we’ve never encountered a situation like this. We believe that our track record of exceptional customer service and extremely loyal clientele speaks for itself.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why didn't the merchant accept my return right away, but saying the reason is that I got the credit back for more than the price of the jacket?

The merchant has misrepresented the facts o the situation! My boy friend hasn't worn the jacket! The merchant shouldn't has accused us of that! Nor did my boy friend wearing the shirt that day! They are liars!

We pointed out defects on the pants and the shirt as well!

The [redacted]s threatened us that there was a camera at the store. If there were a camera, please upload the video of that day!

The merchant shouldn't has accused us of wearing the clothes, while we haven't! They shouldn't have accused/threatened us based on their own opinion! WE DIDN'T WEAR THE CLOTHES! NOT AT THAT MOMENT, NOT THE NIGHT BEFORE!

In fact, [redacted] didn't made the decision! I was not in the state! A bank specialist tried to reach me, but I was in China. I couldn't check emails/ receive us phone calls during that time. The dispute has passed the deadline, so the bank reserve the credit automatically.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to the consumer’s response in the above-mentioned matter, I believe that the consumer has not provided any new substantive information, however I will address all points in detail.

Regarding the question Why didn't the merchant accept my return right away, but saying the reason is that I got the credit back for more than the price of the jacket? I have clearly stated why we didn’t accept the return right away, the issue was simply that the garment was most certainly worn as it had a strong odor of cologne, was wrinkled as from wear, and even had a small dirt stain. The rest of her question doesn’t make any sense to me, because there is no connection between our refusal of the return and the fact that the chargeback claim was for more than the price of the jacket, it was indeed for her full purchase amount of the jacket, pant and shirt. Additionally the chargeback claim occurred two weeks after the attempted return.

Regarding the statement that We pointed out defects on the pants and the shirt as well! This is a new claim not previously made in any of her other statements including on [redacted], and our [redacted]s specifically reported to us that the customer did not make any statement about the quality of the shirt or pants, and was in fact wearing the shirt, which she now says he wasn’t. I’m only curious why mention this new claim now instead of much earlier during the initial chargeback or even original Revdex.com complaint?

Regarding the statement If there were a camera, please upload the video of that day! We do have 4 CCTV security cameras installed in the store that record to a hard drive in our on-site office. Unfortunately the system (like many such systems) operates on a closed-loop basis so new footage records over the oldest footage. As we had no previous reason to believe that this footage would be useful to us, we did not request a specific export. The original sale occurred on 8/* and we received the original Revdex.com complaint on 10/** at which point the video footage would have been overwritten.

Regarding her final paragraph which relates to her relationship with [redacted], this information is completely irrelevant to her complaint against our business. Regardless, we understand that the chargeback dispute was NOT resolved simply by the expiration of a deadline, rather we understand that [redacted] made a final decision in our favor within two weeks after reviewing the information provided by the customer and ourselves.

The other parts of the consumer’s response are all repeating the same claims, with more exclamation points and capital letters, and again personally attacking us by calling us liars. I don’t think I can respond to these parts of the response.

Thank you for your time and assistance on this matter.

Sincerely,