Seka Moving

On Friday, September 1, the movers were supposed to move the household items at 1 PM from Queens to the destination for $535, with 10% paid in advance as a deposit via credit card and the rest to be paid as cash in Brooklyn. They were hours late, overcharged a total of $1,225 and wanted to double charge about 10 items twice. Worst of all, they did not finish moving all items inside the apartment unit and left about 10 items on the streetside before driving away around 9:30 PM.

They arrived 3 hours late in Queens and overcharged beyond reasonability and common sense, and demanded $700 cash upfront before loading in Queens instead of what was agreed on, $481.50 in Brooklyn. They demanded another payment in Brooklyn and refused to unload any items for over an hour after they finally arrived in Brooklyn around 7 PM. I would like to know the itemized charges in detail of the $1,225 and why they refused to unload any items for an additional hour late into the night and did not move all items into the apartment unit.

The building in Brooklyn prohibits move in/out on Friday night and anytime Saturday. My mom, about 90 years old, is on a wheelchair and has a disability, and badly needed to lie down on bed after being up for 10+ hours. I had to pay the building manager additionally to come back from home to keep doors and elevators open after his regular work hours. Last but not least, they just dumped about 10 items on the streetside and drove away around 9:30 PM. The manager and his wife were standing by and witnessed all of this while it was happening. The manager helped move a couple of items inside the building so he could go home with his wife 5 hours after his work hours. The rest of the 10 items were moved inside the apartment unit by my family.

They did not ask for a 20% tip as is widely accepted practice before they left, nor did I intend to give one despite having a few hundred dollars at hand for it.

I would like to get a refund for as much as possible, if not all, and additional compensation for the stress and hurt, particularly the physical harm to my 90-year-old mom sitting on a wheelchair for hour after hour unnecessarily. They did promise to investigate and come back to me on Monday, but I was still waiting on Tuesday. Their job is #.