Seko Worldwide, Inc.

Initial Business Response /* (1000, 7, 2015/09/28) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sekologistics.com
Dear Mr***,
On behalf of the Executive Management Team at SEKO Logistics, I would like to sincerely apologize for any
and all inconveniences regarding the service delay on your furniture shipment that was recently ordered from AAFESSEKO Logistics takes every measure to ensure a successful deliveryOur history with AAFES entails a successful track record and your shipment is not a true reflection of our servicesWe have reached out to AAFES and, should you decide to re-order your shipment, new Wicker Isle Furniture *** be expedited and a discount *** be offered to you directly through AAFESDue to the inconvenience of the delays, SEKO would like to offer you a $Visa gift card
We truly wish you a wonderful season ahead and once again sincerely apologize for the inconvenience this may have caused you
Yours faithfully,
***
Chief Client Solutions Officer
SEKO Worldwide, LLC

Hello EricWe do apologize for the inconvenience but Jim informed me that this was eventually resolved.ThanksErik E***

I ordered a 70" TV through the A***S website and they used Seko to deliver my package While the order did not take a long time to get here, it sat at the delivery terminal for whole business days This is because they require an appointment for some residential deliveriesThat's not a problem but when I asked the representative how come I haven't got a call to schedule an appointment he said "We just got the paperwork on this delivery this afternoon."
So the TV say at the delivery terminal for whole days before an appointment was even scheduled, and the only reason it was scheduled was because I took the initiative to call them
Now when the TV was finally delivered, it was busted Completely busted
I never want to have to deal with this horrible delivery company again

Initial Business Response /* (1000, 7, 2015/09/28) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sekologistics.com
Dear Mr***,
On behalf of the Executive Management Team at SEKO Logistics, I would like to sincerely apologize for any and
all inconveniences regarding the service delay on your furniture shipment that was recently ordered from AAFESSEKO Logistics takes every measure to ensure a successful deliveryOur history with AAFES entails a successful track record and your shipment is not a true reflection of our servicesWe have reached out to AAFES and, should you decide to re-order your shipment, new Wicker Isle Furniture *** be expedited and a discount *** be offered to you directly through AAFESDue to the inconvenience of the delays, SEKO would like to offer you a $Visa gift card
We truly wish you a wonderful season ahead and once again sincerely apologize for the inconvenience this may have caused you
Yours faithfully,
***
Chief Client Solutions Officer
SEKO Worldwide, LLC

Initial Business Response /* (1000, 9, 2014/04/22) */
Initial Consumer Rebuttal /* (3000, 11, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Irresponsible people working for SekoRIdiculous how they handled it from beginning to
endThe fact that they took this long to respond is indicative of how poor their service is

Tracking [redacted]                    [redacted]   [redacted]  On behalf of the Executive Management Team at SEKO Logistics, I would like to sincerely apologize for any and all inconveniences regarding the delivery of your furniture delivery...

from [redacted] Furniture that was ordered through The Exchange. After thorough analysis of our order, the following are the facts, as we know them regarding your orders: three orders were placed with The Exchange of which one order was canceled; [redacted] Furniture shipped out [redacted] on two separate loads; SEKO Logistics was unable to deliver a sofa since The Exchange confirmed they never shipped one out. Shipment [redacted] was picked up 12/6; after special delivery was approved your item was delivered by 1/19 at 9:28am. Shipment [redacted] was refused when delivery was attempted 1/19 due to a chip on the arm of the chair. After working with The Exchange, we learned your items are no longer available. We have been informed a reimbursement is being processed by The Exchange as they never provided us with your complete order and no longer carry the sofa and chairs you requested. Although we leverage our relationship with other carriers, we expect them to uphold SEKO’s standards for excellence and your experience is not indicative of SEKO as a logistics provider. Should you choose to reorder your items through The Exchange, SEKO Logistics will work with [redacted] Furniture to put a rush on your delivery and upgrade the service level. We hope you afford us the opportunity for a better experience on your next order.   Yours faithfully, [redacted]Vice President, Home Delivery SEKO Worldwide, LLC

I bought a treadmill and was delivered by this company. My products weighs 160 lbs I asked if they could kindly bring it upstairs since it's just me. They told me they couldn't for liability reasons. But I called customer service they told me it's cause I didn't select the silver or platinum package which would be them doing extra. So I guess it was not a liability reason, but a money reason. The manager told me that, I had the choice to select the option but was never given one. Common sense would say if a package that's over 6 feet tall weighing 160 lbs having a bad heart dead lifting 160 lbs by myself. Obviously they care about money and not their good customer service and reputation. You would think a company would go out of their way as a business because they believe in their service. But no they don't and neither the company nor customer does. Hands down the worst company ever.

Initial Business Response /* (1000, 14, 2014/04/22) */
Initial Consumer Rebuttal /* (3000, 16, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the third different explanation I have received from them. All I asked for was an...

explanation of the calculations. They have been discourteous from the beginning of the ordeal. I will try to avoid any future dealings with Seko.

The store where I ordered my package was shipped using seko. Needless to say the town my package started is no more than 550 miles away from my house. I emailed seko they called me "sorry your package got misplaced(lost) at our facility in St Louis, MO.( I live in Missouri) We are gonna have it sent over to our facility in Kentucky(Scratches head). You package will be there next week. That week came and went and no luck. So now 20 days later in I figured I would complain on a business rating website. Worst I mean by far the worst experience I have had with a shipping company.

Elizabeth, On behalf of the Executive Management Team at SEKO Logistics, I would like to apologize for any and all inconveniences regarding the delivery of your sofa through [redacted] Market. After thorough analysis of our order, the following are the facts, as we know them regarding your order. This...

shipment was originally scheduled for delivery for 9/13, the driver ran late and per consignee no deliveries are permitted into the building after 5pm. The delivery was then rescheduled for 9/15, once the driver arrived he called the consignee to come down to accept as the delivery instructions are to the ground level only. The consignee refused to come down to accept, dispatch called me to advise of the situation, I tried calling the consignee but she did not answer. I advised the driver to leave and notified the control station of this. Your shipment was delivered Wednesday 9/20 White glove delivery service. I would like to sincerely apologize for any and all inconveniences regarding the service delay on your sofa shipment. SEKO Logistics takes every measure to ensure a successful delivery and a seamless customer experience and we are glad we resolved this for you. Customer’s note on white glove sheet (re-delivery agent) “They were great. Give them a raise”   Yours faithfully, Jim M[redacted] Vice President, Home Delivery SEKO Worldwide, LLC

Keith, On behalf of the Executive Management Team at SEKO Logistics, I would like to apologize for any and all inconveniences regarding the delivery of your air hockey table from Walmart. After thorough analysis of our order, the following are the facts, as we know them regarding your order. Your...

product was ordered via [redacted] 12/2. We received it from [redacted] on 12/10, it was given to our line haul service provider the same day for it to arrive into Columbia SC on 12/11 but it did not make it until 12/14. However, when our Local delivering terminal agent attempted to recover from the local line haul service provider they could not find it. So it was lost / Delayed by the line haul service provider in Columbia, SC. It seems there was a mess there due to the volumes of freight from Black Friday and Christmas. The local line haul service provider finally gave your item to our delivery agent in Columbia SC. We believe that the item was either buried under a lot of other freight or gave to another forwarder in error and once the dock was cleared they located it. Our records show that you came to the agent’s dock on 12/27/17 at 10am to pick up the Air hockey table. Again, I would like to sincerely apologize for any and all inconveniences regarding the service delay on your shipment. SEKO Logistics takes every measure to ensure a successful delivery and a seamless customer experience and we are glad we eventually resolved this issue for you. Yours faithfully, Jim M[redacted] Vice President, Home Delivery SEKO Worldwide, LLC

Initial Business Response /* (1000, 5, 2015/02/06) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@sekologistics.com
In response to the complaint filed, the following is a direct account of Seko's actions. On September 8th 2014 at 1:04 pm 4Modal was notified...

by e-mail that due to the delay in delivery Seko [redacted] not pay for the dedicated quote of $3650.00 (2 day transit) but would pay for the 4 day transit quote of $2300.00 as the actual delivery took 11 days with numerous unsuccessful requests for status updates from 4modal.
On September 8th 2014 at 3:08pm an e-mail response was received from 4modal which asked us (Seko) to go ahead and pay the quoted amount, at which time Seko made the payment in the amount of $2300.00.

This is pertaining to a mattress set delivery in Baldwinsville,NY. I ordered a mattress set from [redacted] and if I knew this company would be delivering it I would've never placed the order. the delivery man was so rude and after he dragged the mattress and boxspring across the pavement, he left them at the curb in front of my apt. building and when I asked him how I was supposed to get the mattress set up the stairs by myself he said it "wasn't his problem".when I finally got the mattress set into my apt. and took off the filthy plastic I saw that there were black drag marks all across the side of the mattress and boxspring, the delivery man damaged the mattress set!! this is the worst delivery company I've ever encountered!!

I ordered a 60" [redacted] tv from A---S, the tv was shipped through this company, it shipped 23 Nov, and was to arrive by 3 Dec, so on 4 Dec I called and was told the tv was stuck in Atlanta, and I would be called by 8 dec to schedule delivery, so on 9 Dec I called again and was told it was with a local shipping company for delivery, I called that company and they did not have it. I called this company back. Each time talking to a different rep, and getting a different story, as well of spending allot of time on hold or just multiple attempts to get them to answer the phone. After last call they updated they tracking site manually to reflect my tv as delivered on 6 Dec, (Which by the way was a Sunday). Everyone I spoke to told my they would follow up with me, once they found my tv, one department head even said she was going to make some heads roll, but not one returned phone call. The tv at this point is a loss, and I am not trying to work with [redacted] to get another tv or my money back