Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ To whom it may concern, the charges were as follow, the stove was not cleaned, the price charged was $ The counter tops were damaged and scratched, not noted on the Move-In, and was damaged beyond wear and tearWe charged a $for the replacement of the counter topsI did leave multiple messages for the resident, and left a number of messages to his childrenWe feel the charges are substantiated with the Moand the Move-out Documentation for the propertyWe are available, and have met with the familySeveral times, they do not agree with our determinationI am willing to compromise and split the amount of the chargesOur accountant did make a mistake with the amount of Interest calculatedPlease understand that is an error and the correct amount of Interest is $The Security deposit with Interest is $not $We would agree to refund $and charge the resident $for the damages Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was a concealed burner compartment that wasn't cleanedThere were no instructions or directions on how to access itDuring the final walk through the woman said "we will subtract a little for not cleaning this." There was no mention of the countertop damage (that was there before I moved in) during the walk through Final Business Response / [redacted] (4000, 11, 2016/01/05) */ The company has informed the Revdex.com that a full refund has been issued and sent in the mail to the complainant Once again, it is difficult for us, the Move in Inspection report that we have in file does not show scratches on the countertopsThis is the largest issue hereI am so sorry that you are this frustrated, and I did agree to split the charges with you, however it seems that this is not acceptable for youHow would you suggest that this is resolved in a fair manner for both parties? Kindly adviseAmy [redacted] Final Consumer Response / [redacted] (2000, 13, 2016/01/07) */
Sela Investments billed [redacted] for the following items, $Counter top damage replacement was necessary$Is the charge for the Carpet Damage, not $2,that was a typo by the accountant$Broken window damage, was charged to her, as Sela feel's she is responsible for the damages $Late fee We did update the cleaning charge to show zero Additionally, [redacted] Moved out very late, she was to be out on 6/30/at noon Sela Waived that ChargeThe fee for that is $per hour There were multiple complaints regarding [redacted] 's tenancy, neighbor's were very concerned regarding the fighting that was going on and the late night noise from her unit! Total Owing to Sela from damages is $ 1, The interest and security deposit is cents, plus $for her deposit Total owing less security deposit and interest is $is still owing [redacted] was very rude to the onsite leasing staff and maintenance Amy [redacted] did speak to ***, and clearly stated it was a business decision to non -renew Sela has updated the move out to reflect the damages of the unit
Initial Business Response / [redacted] (1000, 8, 2014/08/21) */ We have had issues receiving this complaintPlease be advised that the records for this client were forwarded to the collection agencyThis client has been directed a number of times to deal with the collection processWe are most definitely no illegal or fraudulently are not illegal as they stateMCC Collection Agency (XXX) XXX-XXXXAsk for Dawn ShimmerThe carpet was damaged and that is what the charge was forWe have yet to recover the damagesThey need to contact MCC Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in contact with MCC collection agency, Mr [redacted] since June 23, I mentioned in my complaint that the move out inspection document has been fraudulently altered after I signed itPlease see the document I uploaded in the complaint, the document I have does not state any carpet damageHowever the document that MCC collection agency sent to me stated "severe carpet damage"Obviously the document that I have is totally different from the one that [redacted] Investment sent to MCCI explained the above situation to Mr [redacted] and I am waiting for a response from Revdex.comHe mentioned that he will contact me later I am not responsible for this charge Final Business Response / [redacted] (4000, 12, 2014/08/22) */ Hello [redacted] , Please be advised that we feel the charges are substantiated to the carpet damageThe check-out list does not document damage, because the unit was not turned over at the timeIt was simply checked out! After the turnover, and the shampoo the stains remained are were not able to be removed with the shampooingI am frustrated to the fact that you are pointing fingers at us and state that we are committing fraudI am confusedPlease understand that the stains were not able to be removed [redacted] was simply the leasing agent that worked for the university CampusThe file was turned over to collection, I will propose a settlement for 1/of amount charge and that is all I am willing to offerI feel the charges are substantiated and the offer is fair Thank you, [redacted] General Manager [redacted] Investments [redacted] Street Suite [redacted] St Louis Park, MN XXXXX XXX-XXX-XXXX This is a matter unfortunately that we disagree on completelyNothing was altered by [redacted] Investments and the collection agency is in charge of the fileWe are not involved with this fileI am quite sure that [redacted] did offer a settlementThe item will remain on the credit until the debt will be paid in full
I am rejecting this response because:
As you can see attached to this response I've included just a sample of the pictures I have of the damage caused by maintenance issues at my apartmentI also am willing to furnish photos, already provided to Amy ***, of my apartment a week before I moved out in which there was no counter top damage, as well as additional video and picture documentation of the damages caused by water leaks, overflowing sinks, and the bug infestations The broken exterior window occurred while I was in Oakdale for the weekendI have witnesses who will tell you I was not home during the time the window was broken from the outsideI don't know who or how it was brokenMy neighbor in the building next to mine actually sent me a text message telling me that she thought my window was broken because she knew I had not been home all weekend In February of this year I provided to Amy's administrative assistant a timeline of events from the very first water leak in August of until January of I also provided documentation of the disability paperwork, showing that due to an unstable living condition (the apartment with all the leaks and bug problems) I was experiencing high anxiety, depression and was unable to perform my job dutiesI was on short term disability from October 15th through February of this year during which time I suffered panic attacks, sleepless nights and other symptoms resulting from the many issues that occurred from August to January of In response to my being rude to the site manager and maintenance, I strongly object to this accusationI am an assertive person, when Sela did nothing about the cockroach infestation for weeks in October, I went into the main office and waited for Amy ***, the GM, to talk to meI am not rude however I will stand my ground and defend the home I provide for my children and myselfSharon, herself, even told me that she understood and would work with me the day I was moving out because my only vehicle at the time broken down and I still had things to move to my mother's garage that didn't fit into my storage podShe said not to worry she would check out all the other residents moving out and come backDuring that move-out morning, I not only had to wait for a tow truck to come get my broken down car, I also had to find a ride to Avis in Hopkins so that I could rent a vehicle within which I could move the rest of my belongings
Sela Investment does not agree with this statement. Sela has never refused to repair any issue. Unfortunately this resident called a leasing agent for assistance instead of the hour after hours emergency service. We received notification on the 7/11/and the thermostat
was repaired on 7/11/2016. If you have any further questions or concerns regarding this, please feel free to contact me. The resident did receive a move in packet, please review the contents of the move in packet, it does have all the information for after hours emergency issues, thanks so much!
Amy Gonyea
Initial Business Response /* (1000, 5, 2015/12/16) */
To whom it may concern, the charges were as follow, the stove was not cleaned, the price charged was $125.00.
The counter tops were damaged and scratched, not noted on the Move-In, and was damaged beyond normal wear and tear. We...
charged a $350.00 for the replacement of the counter tops. I did leave multiple messages for the resident, and left a number of messages to his children. We feel the charges are substantiated with the Move-In and the Move-out Documentation for the property. We are available, and have met with the family. Several times, they do not agree with our determination. I am willing to compromise and split the amount of the charges. Our accountant did make a mistake with the amount of Interest calculated. Please understand that is an error and the correct amount of Interest is $24.00. The Security deposit with Interest is $324.00 not $306.00. We would agree to refund $86.50 and charge the resident $237.50 for the damages.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a concealed burner compartment that wasn't cleaned. There were no instructions or directions on how to access it. During the final walk through the woman said "we will subtract a little for not cleaning this." There was no mention of the countertop damage (that was there before I moved in) during the walk through.
Final Business Response /* (4000, 11, 2016/01/05) */
The company has informed the Revdex.com that a full refund has been issued and sent in the mail to the complainant.
Once again, it is difficult for us, the Move in Inspection report that we have in file does not show scratches on the countertops. This is the largest issue here. I am so sorry that you are this frustrated, and I did agree to split the charges with you, however it seems that this is not acceptable for you. How would you suggest that this is resolved in a fair manner for both parties? Kindly advise. Amy [redacted]
Final Consumer Response /* (2000, 13, 2016/01/07) */
Initial Business Response /* (1000, 8, 2014/08/21) */
We have had issues receiving this complaint. Please be advised that the records for this client were forwarded to the collection agency. This client has been directed a number of times to deal with the collection process. We are most...
definitely no illegal or fraudulently are not illegal as they state. MCC Collection Agency (XXX) XXX-XXXX. Ask for Dawn Shimmer. The carpet was damaged and that is what the charge was for. We have yet to recover the damages. They need to contact MCC.
Initial Consumer Rebuttal /* (3000, 10, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in contact with MCC collection agency, Mr. [redacted] since June 23, 2014. I mentioned in my complaint that the move out inspection document has been fraudulently altered after I signed it. Please see the document I uploaded in the complaint, the document I have does not state any carpet damage. However the document that MCC collection agency sent to me stated "severe carpet damage". Obviously the document that I have is totally different from the one that [redacted] Investment sent to MCC. I explained the above situation to Mr. [redacted] and I am waiting for a response from Revdex.com. He mentioned that he will contact me later.
I am not responsible for this charge.
Final Business Response /* (4000, 12, 2014/08/22) */
Hello [redacted],
Please be advised that we feel the charges are substantiated to the carpet damage. The check-out list does not document damage, because the unit was not turned over at the time. It was simply checked out! After the turnover, and the shampoo the stains remained are were not able to be removed with the normal shampooing. I am frustrated to the fact that you are pointing fingers at us and state that we are committing fraud. I am confused. Please understand that the stains were not able to be removed. [redacted] was simply the leasing agent that worked for the university Campus. The file was turned over to collection, I will propose a settlement for 1/2 of amount charge and that is all I am willing to offer. I feel the charges are substantiated and the offer is fair.
Thank you,
[redacted]
General Manager
[redacted] Investments
[redacted] Street Suite [redacted]
St Louis Park, MN XXXXX
XXX-XXX-XXXX
This is a matter unfortunately that we disagree on completely. Nothing was altered by [redacted] Investments and the collection agency is in charge of the file. We are not involved with this file. I am quite sure that [redacted] did offer a settlement. The item will remain on the credit until the debt will be paid in full.
Initial Business Response /* (1000, 5, 2014/08/19) */
8/19/2014
Today I personally met with Mr [redacted] and we settled the matter and apologized for the miscommunication. Mr. [redacted] did receive his security deposit in full. We wish Mr. [redacted] well. [redacted]
I have rented from Sela Investments twice and have incredibly great experiences. They always responded to any request for maintenance. Ive never lived somplace where everything was completely timely but John always went above what I asked when something needed to be fixed. It's the first place I've actually known staff on a first name basis. When I moved back last September, Amy [redacted] worked hard to get me into a place before I started chemo. Amy was INCREDIBLY responsive to a man across the hall who had difficulty with drinking. She worked with him to help resolve the issue but ultimately took the safety of the other residents and had him leave. I have tremendous respect for making the decision she did. No place is perfect but Amy [redacted] and John are great people who have a sincere respect for the tenants they have. I currently live a [redacted]. My second Sela apartment!
Sela Investments billed [redacted] for the following items,
$475.00 Counter top damage replacement was necessary.
$799.00 Is the charge for the Carpet Damage, not $2,799.00 that was a typo by the accountant.
$375.00 Broken window...
damage, was charged to her, as Sela feel's she is responsible for the damages. $40.00 Late fee
We did update the cleaning charge to show zero.
Additionally, [redacted] Moved out very late, she was to be out on 6/30/2016 at noon. Sela Waived that Charge.
The fee for that is $100.00 per hour. There were multiple complaints regarding [redacted]'s tenancy, neighbor's were very concerned regarding the fighting that was going on and the late night noise from her unit! Total Owing to Sela from damages is $ 1,689.00. The interest and security deposit is 18.73 cents, plus $899.00 for her deposit. Total owing less security deposit and interest is $771.27 is still owing.
[redacted] was very rude to the onsite leasing staff and maintenance. Amy [redacted] did speak to [redacted], and clearly stated it was a business decision to non -renew. Sela has updated the move out to reflect the damages of the unit.
Initial Business Response /* (1000, 5, 2015/09/25) */
Sela Investments is not in agreement with the allegations listed above. Every work order that was filed was completed, the residents did not allow access for the work order dated 1/29/2015. Or return phone calls, a work order was left...
for the residents. Marta is not the Management agent for the property, and is the leasing agent. The leases that were signed, were legal and binding, both leases. I am happy to provide copies, of all leases. We are not in agreement with the residents allegations, and are happy to meet with the residents, to discuss their frustrations. The residents often demonstrated bullying behavior towards my staff. Leases are legal and binding, verbal agreements are not allowed. The deposit check was sent out on 9/21/2015, Minus $125.00 for a cleaning charge, the amount of the deposit returned., $380.00. I have personally left messages with [redacted], I am sorry that the relationship is damaged and that the residents are so frustrated. Please make an appointment to meet with me, thank you. Amy L [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/28) */
Amy [redacted] met with the tenants today and wrote a check in the amount of $505.00, though acknowledgement of problems regarding the unit 203 during tenancy were denied and refuted by Amy [redacted]. This complaint is considered resolved by the tenants.
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ To whom it may concern, the charges were as follow, the stove was not cleaned, the price charged was $ The counter tops were damaged and scratched, not noted on the Move-In, and was damaged beyond wear and tearWe charged a $for the replacement of the counter topsI did leave multiple messages for the resident, and left a number of messages to his childrenWe feel the charges are substantiated with the Moand the Move-out Documentation for the propertyWe are available, and have met with the familySeveral times, they do not agree with our determinationI am willing to compromise and split the amount of the chargesOur accountant did make a mistake with the amount of Interest calculatedPlease understand that is an error and the correct amount of Interest is $The Security deposit with Interest is $not $We would agree to refund $and charge the resident $for the damages Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was a concealed burner compartment that wasn't cleanedThere were no instructions or directions on how to access itDuring the final walk through the woman said "we will subtract a little for not cleaning this." There was no mention of the countertop damage (that was there before I moved in) during the walk through Final Business Response / [redacted] (4000, 11, 2016/01/05) */ The company has informed the Revdex.com that a full refund has been issued and sent in the mail to the complainant Once again, it is difficult for us, the Move in Inspection report that we have in file does not show scratches on the countertopsThis is the largest issue hereI am so sorry that you are this frustrated, and I did agree to split the charges with you, however it seems that this is not acceptable for youHow would you suggest that this is resolved in a fair manner for both parties? Kindly adviseAmy [redacted] Final Consumer Response / [redacted] (2000, 13, 2016/01/07) */
Sela Investments billed [redacted] for the following items, $Counter top damage replacement was necessary$Is the charge for the Carpet Damage, not $2,that was a typo by the accountant$Broken window damage, was charged to her, as Sela feel's she is responsible for the damages $Late fee We did update the cleaning charge to show zero Additionally, [redacted] Moved out very late, she was to be out on 6/30/at noon Sela Waived that ChargeThe fee for that is $per hour There were multiple complaints regarding [redacted] 's tenancy, neighbor's were very concerned regarding the fighting that was going on and the late night noise from her unit! Total Owing to Sela from damages is $ 1, The interest and security deposit is cents, plus $for her deposit Total owing less security deposit and interest is $is still owing [redacted] was very rude to the onsite leasing staff and maintenance Amy [redacted] did speak to ***, and clearly stated it was a business decision to non -renew Sela has updated the move out to reflect the damages of the unit
Initial Business Response / [redacted] (1000, 8, 2014/08/21) */ We have had issues receiving this complaintPlease be advised that the records for this client were forwarded to the collection agencyThis client has been directed a number of times to deal with the collection processWe are most definitely no illegal or fraudulently are not illegal as they stateMCC Collection Agency (XXX) XXX-XXXXAsk for Dawn ShimmerThe carpet was damaged and that is what the charge was forWe have yet to recover the damagesThey need to contact MCC Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in contact with MCC collection agency, Mr [redacted] since June 23, I mentioned in my complaint that the move out inspection document has been fraudulently altered after I signed itPlease see the document I uploaded in the complaint, the document I have does not state any carpet damageHowever the document that MCC collection agency sent to me stated "severe carpet damage"Obviously the document that I have is totally different from the one that [redacted] Investment sent to MCCI explained the above situation to Mr [redacted] and I am waiting for a response from Revdex.comHe mentioned that he will contact me later I am not responsible for this charge Final Business Response / [redacted] (4000, 12, 2014/08/22) */ Hello [redacted] , Please be advised that we feel the charges are substantiated to the carpet damageThe check-out list does not document damage, because the unit was not turned over at the timeIt was simply checked out! After the turnover, and the shampoo the stains remained are were not able to be removed with the shampooingI am frustrated to the fact that you are pointing fingers at us and state that we are committing fraudI am confusedPlease understand that the stains were not able to be removed [redacted] was simply the leasing agent that worked for the university CampusThe file was turned over to collection, I will propose a settlement for 1/of amount charge and that is all I am willing to offerI feel the charges are substantiated and the offer is fair Thank you, [redacted] General Manager [redacted] Investments [redacted] Street Suite [redacted] St Louis Park, MN XXXXX XXX-XXX-XXXX This is a matter unfortunately that we disagree on completelyNothing was altered by [redacted] Investments and the collection agency is in charge of the fileWe are not involved with this fileI am quite sure that [redacted] did offer a settlementThe item will remain on the credit until the debt will be paid in full
I am rejecting this response because:
As you can see attached to this response I've included just a sample of the pictures I have of the damage caused by maintenance issues at my apartmentI also am willing to furnish photos, already provided to Amy ***, of my apartment a week before I moved out in which there was no counter top damage, as well as additional video and picture documentation of the damages caused by water leaks, overflowing sinks, and the bug infestations The broken exterior window occurred while I was in Oakdale for the weekendI have witnesses who will tell you I was not home during the time the window was broken from the outsideI don't know who or how it was brokenMy neighbor in the building next to mine actually sent me a text message telling me that she thought my window was broken because she knew I had not been home all weekend In February of this year I provided to Amy's administrative assistant a timeline of events from the very first water leak in August of until January of I also provided documentation of the disability paperwork, showing that due to an unstable living condition (the apartment with all the leaks and bug problems) I was experiencing high anxiety, depression and was unable to perform my job dutiesI was on short term disability from October 15th through February of this year during which time I suffered panic attacks, sleepless nights and other symptoms resulting from the many issues that occurred from August to January of In response to my being rude to the site manager and maintenance, I strongly object to this accusationI am an assertive person, when Sela did nothing about the cockroach infestation for weeks in October, I went into the main office and waited for Amy ***, the GM, to talk to meI am not rude however I will stand my ground and defend the home I provide for my children and myselfSharon, herself, even told me that she understood and would work with me the day I was moving out because my only vehicle at the time broken down and I still had things to move to my mother's garage that didn't fit into my storage podShe said not to worry she would check out all the other residents moving out and come backDuring that move-out morning, I not only had to wait for a tow truck to come get my broken down car, I also had to find a ride to Avis in Hopkins so that I could rent a vehicle within which I could move the rest of my belongings
Sela Investment does not agree with this statement. Sela has never refused to repair any issue. Unfortunately this resident called a leasing agent for assistance instead of the hour after hours emergency service. We received notification on the 7/11/and the thermostat
was repaired on 7/11/2016. If you have any further questions or concerns regarding this, please feel free to contact me. The resident did receive a move in packet, please review the contents of the move in packet, it does have all the information for after hours emergency issues, thanks so much!
Amy Gonyea
Initial Business Response /* (1000, 5, 2015/12/16) */
To whom it may concern, the charges were as follow, the stove was not cleaned, the price charged was $125.00.
The counter tops were damaged and scratched, not noted on the Move-In, and was damaged beyond normal wear and tear. We...
charged a $350.00 for the replacement of the counter tops. I did leave multiple messages for the resident, and left a number of messages to his children. We feel the charges are substantiated with the Move-In and the Move-out Documentation for the property. We are available, and have met with the family. Several times, they do not agree with our determination. I am willing to compromise and split the amount of the charges. Our accountant did make a mistake with the amount of Interest calculated. Please understand that is an error and the correct amount of Interest is $24.00. The Security deposit with Interest is $324.00 not $306.00. We would agree to refund $86.50 and charge the resident $237.50 for the damages.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a concealed burner compartment that wasn't cleaned. There were no instructions or directions on how to access it. During the final walk through the woman said "we will subtract a little for not cleaning this." There was no mention of the countertop damage (that was there before I moved in) during the walk through.
Final Business Response /* (4000, 11, 2016/01/05) */
The company has informed the Revdex.com that a full refund has been issued and sent in the mail to the complainant.
Once again, it is difficult for us, the Move in Inspection report that we have in file does not show scratches on the countertops. This is the largest issue here. I am so sorry that you are this frustrated, and I did agree to split the charges with you, however it seems that this is not acceptable for you. How would you suggest that this is resolved in a fair manner for both parties? Kindly advise. Amy [redacted]
Final Consumer Response /* (2000, 13, 2016/01/07) */
Initial Business Response /* (1000, 8, 2014/08/21) */
We have had issues receiving this complaint. Please be advised that the records for this client were forwarded to the collection agency. This client has been directed a number of times to deal with the collection process. We are most...
definitely no illegal or fraudulently are not illegal as they state. MCC Collection Agency (XXX) XXX-XXXX. Ask for Dawn Shimmer. The carpet was damaged and that is what the charge was for. We have yet to recover the damages. They need to contact MCC.
Initial Consumer Rebuttal /* (3000, 10, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in contact with MCC collection agency, Mr. [redacted] since June 23, 2014. I mentioned in my complaint that the move out inspection document has been fraudulently altered after I signed it. Please see the document I uploaded in the complaint, the document I have does not state any carpet damage. However the document that MCC collection agency sent to me stated "severe carpet damage". Obviously the document that I have is totally different from the one that [redacted] Investment sent to MCC. I explained the above situation to Mr. [redacted] and I am waiting for a response from Revdex.com. He mentioned that he will contact me later.
I am not responsible for this charge.
Final Business Response /* (4000, 12, 2014/08/22) */
Hello [redacted],
Please be advised that we feel the charges are substantiated to the carpet damage. The check-out list does not document damage, because the unit was not turned over at the time. It was simply checked out! After the turnover, and the shampoo the stains remained are were not able to be removed with the normal shampooing. I am frustrated to the fact that you are pointing fingers at us and state that we are committing fraud. I am confused. Please understand that the stains were not able to be removed. [redacted] was simply the leasing agent that worked for the university Campus. The file was turned over to collection, I will propose a settlement for 1/2 of amount charge and that is all I am willing to offer. I feel the charges are substantiated and the offer is fair.
Thank you,
[redacted]
General Manager
[redacted] Investments
[redacted] Street Suite [redacted]
St Louis Park, MN XXXXX
XXX-XXX-XXXX
This is a matter unfortunately that we disagree on completely. Nothing was altered by [redacted] Investments and the collection agency is in charge of the file. We are not involved with this file. I am quite sure that [redacted] did offer a settlement. The item will remain on the credit until the debt will be paid in full.
Initial Business Response /* (1000, 5, 2014/08/19) */
8/19/2014
Today I personally met with Mr [redacted] and we settled the matter and apologized for the miscommunication. Mr. [redacted] did receive his security deposit in full. We wish Mr. [redacted] well. [redacted]
I have rented from Sela Investments twice and have incredibly great experiences. They always responded to any request for maintenance. Ive never lived somplace where everything was completely timely but John always went above what I asked when something needed to be fixed. It's the first place I've actually known staff on a first name basis. When I moved back last September, Amy [redacted] worked hard to get me into a place before I started chemo. Amy was INCREDIBLY responsive to a man across the hall who had difficulty with drinking. She worked with him to help resolve the issue but ultimately took the safety of the other residents and had him leave. I have tremendous respect for making the decision she did. No place is perfect but Amy [redacted] and John are great people who have a sincere respect for the tenants they have. I currently live a [redacted]. My second Sela apartment!
Sela Investments billed [redacted] for the following items,
$475.00 Counter top damage replacement was necessary.
$799.00 Is the charge for the Carpet Damage, not $2,799.00 that was a typo by the accountant.
$375.00 Broken window...
damage, was charged to her, as Sela feel's she is responsible for the damages. $40.00 Late fee
We did update the cleaning charge to show zero.
Additionally, [redacted] Moved out very late, she was to be out on 6/30/2016 at noon. Sela Waived that Charge.
The fee for that is $100.00 per hour. There were multiple complaints regarding [redacted]'s tenancy, neighbor's were very concerned regarding the fighting that was going on and the late night noise from her unit! Total Owing to Sela from damages is $ 1,689.00. The interest and security deposit is 18.73 cents, plus $899.00 for her deposit. Total owing less security deposit and interest is $771.27 is still owing.
[redacted] was very rude to the onsite leasing staff and maintenance. Amy [redacted] did speak to [redacted], and clearly stated it was a business decision to non -renew. Sela has updated the move out to reflect the damages of the unit.
Initial Business Response /* (1000, 5, 2015/09/25) */
Sela Investments is not in agreement with the allegations listed above. Every work order that was filed was completed, the residents did not allow access for the work order dated 1/29/2015. Or return phone calls, a work order was left...
for the residents. Marta is not the Management agent for the property, and is the leasing agent. The leases that were signed, were legal and binding, both leases. I am happy to provide copies, of all leases. We are not in agreement with the residents allegations, and are happy to meet with the residents, to discuss their frustrations. The residents often demonstrated bullying behavior towards my staff. Leases are legal and binding, verbal agreements are not allowed. The deposit check was sent out on 9/21/2015, Minus $125.00 for a cleaning charge, the amount of the deposit returned., $380.00. I have personally left messages with [redacted], I am sorry that the relationship is damaged and that the residents are so frustrated. Please make an appointment to meet with me, thank you. Amy L [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/09/28) */
Amy [redacted] met with the tenants today and wrote a check in the amount of $505.00, though acknowledgement of problems regarding the unit 203 during tenancy were denied and refuted by Amy [redacted]. This complaint is considered resolved by the tenants.