Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Revdex.com Case # [redacted] Dear [redacted] , We were contacted by Mr [redacted] on May 22, via our live chat on Sela's website indicating that he had some roofing and siding concerns that he wanted addressed (exhibit 1)We set an appointment for the salesman, [redacted] , for May 23, Upon our visit to Mr [redacted] 's residence, we found it to be in poor shapeThe siding around the dormers need to be removed to flash the roof properly and reinstalledThe material Mr [redacted] had installed were cedar shakes, which are very costly, and that was conveyed to Mr [redacted] At that time, both [redacted] and Mr [redacted] agreed to write an estimate for full siding replacement, full roof replacement and insulationUpon completion of all projects, both passed city inspection; we received a call from Mr [redacted] stating that he had a leakWe sent a field supervisor out and the roof and siding that we installed didn't have any issues and we found that his windows were in need of replacementWe sent Mr [redacted] an estimate for four (4) Pella windows which had a clad exterior, not wood like his current windowsThe reason for this is that we did not want this to happen to his windows in the future (exhibit 2)Mr [redacted] indicated that it was out of his price range and that the windows he currently had were much less expensiveHe wanted us to then give a second estimate for less expensive windows similar to what he hadWe sent him an estimate for a Crestline product, bid amount of $3430.00, which we offered to cover the cost of labor due to his frustrationsThe file was brought to accounts receivable, which mailed an invoice to Mr [redacted] on December 15, for work completed and contracted forOn January 19, 2015, we followed up with a phone callMr [redacted] was very irate with my employee and continuously used fowl languageMy employee assured him that she was simply calling to collect on work completed under contract (invoice attached $39,514.00)We feel that we have been very cooperativeMr [redacted] received a second phone call from myself, [redacted] in accounts receivable and [redacted] on January 20, A voicemail was left without receiving a returned callAs mentioned before, this project has passed city inspectionThere is an amount due for work that has been completedWe expect to be paid for work performed in a timely fashionOtherwise we will be forced to involve a collections agency which could include a lien and attorney fees according to our contract Sincerely, [redacted] Operations Manager Sela Roofing and Remodeling [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dates and facts provided are inaccurateNo second bid was ever submitted for the windowsNo invoice for the work has ever been provided because [redacted] admitted to the errors ans said he would make it right [redacted] has never made an attempt to contact me in fact his staff refused to provide his name despite repeated requestsI became irate with [redacted] when she told me "Sela did not do windows" and insinuated I was lying about this situationTheir is no mention in Mr ***'s response about the failure of Sela to seal & paint the window in question - which was part of the siding bid ( they said it couldn't be clad, but would be caulked and painted)Just the time line of this situation should indicate Sela's competency, commitment to service and integrity in this situation Final Business Response / [redacted] (4000, 9, 2015/01/28) */ We apologize for Mr [redacted] not receiving the invoice, mailed out on December 15, 2014, and the window contract [redacted] had assured us that he had sent them to your email address (delivery receipt attached)We sent it to the email on the fileWe are inclosing a copy of the invoice and the contract once againThe day after Mr [redacted] and [redacted] spoke; we ( [redacted] , [redacted] and I) called and left a voicemail [redacted] has also left Mr [redacted] a voicemail, neither of which has ever been returnedWe have caulked and painted the window that Mr [redacted] is referring to Our offer still stands that we will install the windows at no charge to Mr [redacted] , if he pays for the materialNo work will be executed until previous contracts are paid in fullPayment is expected to be received by Wednesday, February 4, Please contact [redacted] at [redacted] to make payment Final Consumer Response / [redacted] (3000, 11, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I simply don't understand why this business continues to blatantly lie about the facts in this situationThe attached email is a fakeIn the "email forwarded" by ***, there was no attachmentThe simply copied & pasted what looked like an email into this responseThe address they sent it to is an active address for me and no email was ever receivedThey pulled the same stunt in a previous situation where they claimed to have sent something to a wrong extensionBoth examples are attachedNo invoice was ever sentNo manager has ever attempted to contact meI told [redacted] and [redacted] I was no longer interested in working with [redacted] due to his past performance and would be happy to talk to a managerNo manager has ever made any attempt to contact meThis company has no integrity and I am going to be forced to turn this over to my attorney to resolve Consumer Response / [redacted] (-5, 16, 2015/02/11) */ I have now had a chance to review the invoice and compare to the original quotesI have sent a check for the balance - $39,Needless to say, I will not be a good referral customer for SelaMy new slogan - "Don't Say Sela." [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Revdex.com Case # [redacted] Dear [redacted] , We were contacted by Mr [redacted] on May 22, via our live chat on Sela's website indicating that he had some roofing and siding concerns that he wanted addressed (exhibit 1)We set an appointment for the salesman, [redacted] , for May 23, Upon our visit to Mr [redacted] 's residence, we found it to be in poor shapeThe siding around the dormers need to be removed to flash the roof properly and reinstalledThe material Mr [redacted] had installed were cedar shakes, which are very costly, and that was conveyed to Mr [redacted] At that time, both [redacted] and Mr [redacted] agreed to write an estimate for full siding replacement, full roof replacement and insulationUpon completion of all projects, both passed city inspection; we received a call from Mr [redacted] stating that he had a leakWe sent a field supervisor out and the roof and siding that we installed didn't have any issues and we found that his windows were in need of replacementWe sent Mr [redacted] an estimate for four (4) Pella windows which had a clad exterior, not wood like his current windowsThe reason for this is that we did not want this to happen to his windows in the future (exhibit 2)Mr [redacted] indicated that it was out of his price range and that the windows he currently had were much less expensiveHe wanted us to then give a second estimate for less expensive windows similar to what he hadWe sent him an estimate for a Crestline product, bid amount of $3430.00, which we offered to cover the cost of labor due to his frustrationsThe file was brought to accounts receivable, which mailed an invoice to Mr [redacted] on December 15, for work completed and contracted forOn January 19, 2015, we followed up with a phone callMr [redacted] was very irate with my employee and continuously used fowl languageMy employee assured him that she was simply calling to collect on work completed under contract (invoice attached $39,514.00)We feel that we have been very cooperativeMr [redacted] received a second phone call from myself, [redacted] in accounts receivable and [redacted] on January 20, A voicemail was left without receiving a returned callAs mentioned before, this project has passed city inspectionThere is an amount due for work that has been completedWe expect to be paid for work performed in a timely fashionOtherwise we will be forced to involve a collections agency which could include a lien and attorney fees according to our contract Sincerely, [redacted] Operations Manager Sela Roofing and Remodeling [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dates and facts provided are inaccurateNo second bid was ever submitted for the windowsNo invoice for the work has ever been provided because [redacted] admitted to the errors ans said he would make it right [redacted] has never made an attempt to contact me in fact his staff refused to provide his name despite repeated requestsI became irate with [redacted] when she told me "Sela did not do windows" and insinuated I was lying about this situationTheir is no mention in Mr ***'s response about the failure of Sela to seal & paint the window in question - which was part of the siding bid ( they said it couldn't be clad, but would be caulked and painted)Just the time line of this situation should indicate Sela's competency, commitment to service and integrity in this situation Final Business Response / [redacted] (4000, 9, 2015/01/28) */ We apologize for Mr [redacted] not receiving the invoice, mailed out on December 15, 2014, and the window contract [redacted] had assured us that he had sent them to your email address (delivery receipt attached)We sent it to the email on the fileWe are inclosing a copy of the invoice and the contract once againThe day after Mr [redacted] and [redacted] spoke; we ( [redacted] , [redacted] and I) called and left a voicemail [redacted] has also left Mr [redacted] a voicemail, neither of which has ever been returnedWe have caulked and painted the window that Mr [redacted] is referring to Our offer still stands that we will install the windows at no charge to Mr [redacted] , if he pays for the materialNo work will be executed until previous contracts are paid in fullPayment is expected to be received by Wednesday, February 4, Please contact [redacted] at [redacted] to make payment Final Consumer Response / [redacted] (3000, 11, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I simply don't understand why this business continues to blatantly lie about the facts in this situationThe attached email is a fakeIn the "email forwarded" by ***, there was no attachmentThe simply copied & pasted what looked like an email into this responseThe address they sent it to is an active address for me and no email was ever receivedThey pulled the same stunt in a previous situation where they claimed to have sent something to a wrong extensionBoth examples are attachedNo invoice was ever sentNo manager has ever attempted to contact meI told [redacted] and [redacted] I was no longer interested in working with [redacted] due to his past performance and would be happy to talk to a managerNo manager has ever made any attempt to contact meThis company has no integrity and I am going to be forced to turn this over to my attorney to resolve Consumer Response / [redacted] (-5, 16, 2015/02/11) */ I have now had a chance to review the invoice and compare to the original quotesI have sent a check for the balance - $39,Needless to say, I will not be a good referral customer for SelaMy new slogan - "Don't Say Sela." [redacted]