Mr [redacted]'s car has curb rash ( wheels scraped against the curb ) on 2 out of 4 wheels. The vehicle was in our shop for 1.5 days, and we do not have curbs in the building, the scraps were on the Lt frt and Rt frt wheels. There is no way this damage occurred at our facility. He also mentioned he...
does not drive this vehicle, it is used as a rental, and that this type of damage happens to his vehicles quite often.We have been in business for over 30 years and have never damaged a vehicles wheels.
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I will only accept the cost to repair my vehicle. I drive this vehicle personally as well as rent it out on occasion to supplement my income, however this has nothing to do with the shop damaging the wheels. The car was involved in a hit and run in which the passenger front wheel as well as fender was damaged. After getting the wheel repaired, I took my vehicle to King Bros to repair the fender. Upon picking the vehicle up there was significant damage done to the wheel I just had repaired days prior as well as to the front passenger. I am not sure if the scratches on the wheels are from curb rash, but I am certain that these scratches were not there prior to taking my vehicle to King Bros. I had all wheel repairs done at Detroit Wheel and Tire and can provide a receipt indicating that my wheels were properly repaired and in great condition.
Regards,
D [redacted]
Mr [redacted]'s car has curb rash ( wheels scraped against the curb ) on 2 out of 4 wheels. The vehicle was in our shop for 1.5 days, and we do not have curbs in the building, the scraps were on the Lt frt and Rt frt wheels. There is no way this damage occurred at our facility. He also mentioned he...
does not drive this vehicle, it is used as a rental, and that this type of damage happens to his vehicles quite often.We have been in business for over 30 years and have never damaged a vehicles wheels.
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I will only accept the cost to repair my vehicle. I drive this vehicle personally as well as rent it out on occasion to supplement my income, however this has nothing to do with the shop damaging the wheels. The car was involved in a hit and run in which the passenger front wheel as well as fender was damaged. After getting the wheel repaired, I took my vehicle to King Bros to repair the fender. Upon picking the vehicle up there was significant damage done to the wheel I just had repaired days prior as well as to the front passenger. I am not sure if the scratches on the wheels are from curb rash, but I am certain that these scratches were not there prior to taking my vehicle to King Bros. I had all wheel repairs done at Detroit Wheel and Tire and can provide a receipt indicating that my wheels were properly repaired and in great condition.
Regards,
D [redacted]