Select Aire

January 16, To Whom It May Concern;This letter is in response to the complaint you received from [redacted] On December 18, 2014, [redacted] Michaels, wife of [redacted] received our advertising flyer out of her local newspaperShe called into our office to find out which prize she had wonThe promotion was explained by our representative *** [redacted] explained our advertising promotion and that our companies goal is to seek word of mouth advertisementTo gain feedback from the [redacted] , we requested to schedule an appt to show them our products and deliver their free prize, after of course verifying card against master prize chartThis is a prize giveaway promotion, each card is a winnerThe odds as to which prize the recipient of the card won, are clearly listed on the back of the cardWith the understanding of the promotion, the [redacted] scheduled the appointment for later that day [redacted] , the technician arrived and showed the [redacted] our SFS Air Purification Machine and Filtropur [redacted] At the end of her dialogue, the [redacted] decided to purchase our Super System package, which consists of two SFS Air Purification Machines and Filtropur [redacted] .However, prior to purchasing any product, the consumer gives [redacted] a test drive therefore they would have known the weight before purchasingNeither machine weighs more than sixteen lbsBefore leaving, [redacted] matched up their winning promotional bingo card to the master chart, at which time she informed them they had won the MPplayer, an item valued at $The return policy is clearly stated on the bill of sale receipt that [redacted] signedThe three day return policy expired three days after purchase excluding Sunday, therefore; [redacted] had until Monday, December 22, to return via the proper procedure explained on the contractThese products come with extraordinary warranties, and we believe our product is a far superior product then that offered by competitionWe would like to schedule a service visit for our sales manager to go show the [redacted] how to use these products correctly as to not cause any straining issues and to reassure them the purchase with our company was a great one.Sincerely, [redacted] (General Manager)

January 16, 2015 To Whom It May Concern;This letter is in response to the complaint you received from [redacted]. On December 18, 2014, [redacted] Michaels, wife of [redacted] received our advertising flyer out of her local newspaper. She...

called into our office to find out which prize she had won. The promotion was explained by our representative [redacted] explained our advertising promotion and that our companies goal is to seek word of mouth advertisement. To gain feedback from the [redacted], we requested to schedule an appt to show them our products and deliver their free prize, after of course verifying card against master prize chart. This is a prize giveaway promotion, each card is a winner. The odds as to which prize the recipient of the card won, are clearly listed on the back of the card. With the understanding of the promotion, the [redacted] scheduled the appointment for later that day. [redacted], the technician arrived and showed the [redacted] our SFS Air Purification Machine and Filtropur [redacted]. At the end of her dialogue, the [redacted] decided to purchase our Super System package, which consists of two SFS Air Purification Machines and 1 Filtropur [redacted].However, prior to purchasing any product, the consumer gives [redacted] a test drive therefore they would have known the weight before purchasing. Neither machine weighs more than sixteen lbs. Before leaving, [redacted] matched up their winning promotional bingo card to the master chart, at which time she informed them they had won the MP3 player, an item valued at $59.95. The return policy is clearly stated on the bill of sale receipt that [redacted] signed. The three day return policy expired three days after purchase excluding Sunday, therefore; [redacted] had until Monday, December 22, 2014 to return via the proper procedure explained on the contract. These products come with extraordinary warranties, and we believe our product is a far superior product then that offered by competition. We would like to schedule a service visit for our sales manager to go show the [redacted] how to use these products correctly as to not cause any straining issues and to reassure them the purchase with our company was a great one.Sincerely, [redacted] (General Manager)

Review: A BINGO scratch off card was received as a part of the local newspaper that I subscribe to. The BINGO card was scratched off and it revealed that I was a $10,000 winner. My wife, [redacted], called the winners hotline and spoke to a [redacted], a representative. [redacted] notified my wife that she would speak to another representative and send him or her out to verify the key code on our scratch off ticket. On December 18, 2014, [redacted], a Sales Representative, came to my home, glanced at the ticket, and notified me that I was not the $10,000 winner. She then proceeded to provide a demonstration on vacuum and air purifier unit. She did not inquire if I wanted to view the presentation or give me an option, she simply proceeded to set up her presentation. After the demonstration I then purchased 1 vacuum (Filtropur) and 2 air purifiers (Filtropur SFS) for the sum of $3,998.00. Several days later, I used the vacuum for the first time and it strained my back. I then decided to return the product. I called the company on December 26, 2014, spoke with [redacted], and he told me that I an unable to return the product because it was after their 3-day return policy. He also stated that because the item was financed it is out of their hands. The products were financed through Synchrony Financial.Desired Settlement: I wish to return the items and receive a full refund of the items that I purchased for a sum of $3,998.00.

Business

Response:

January 16, 2015 To Whom It May Concern;This letter is in response to the complaint you received from [redacted]. On December 18, 2014, [redacted] Michaels, wife of [redacted] received our advertising flyer out of her local newspaper. She called into our office to find out which prize she had won. The promotion was explained by our representative [redacted]. [redacted] explained our advertising promotion and that our companies goal is to seek word of mouth advertisement. To gain feedback from the [redacted], we requested to schedule an appt to show them our products and deliver their free prize, after of course verifying card against master prize chart. This is a prize giveaway promotion, each card is a winner. The odds as to which prize the recipient of the card won, are clearly listed on the back of the card. With the understanding of the promotion, the [redacted] scheduled the appointment for later that day. [redacted], the technician arrived and showed the [redacted] our SFS Air Purification Machine and Filtropur [redacted]. At the end of her dialogue, the [redacted] decided to purchase our Super System package, which consists of two SFS Air Purification Machines and 1 Filtropur [redacted].However, prior to purchasing any product, the consumer gives [redacted] a test drive therefore they would have known the weight before purchasing. Neither machine weighs more than sixteen lbs. Before leaving, [redacted] matched up their winning promotional bingo card to the master chart, at which time she informed them they had won the MP3 player, an item valued at $59.95. The return policy is clearly stated on the bill of sale receipt that [redacted] signed. The three day return policy expired three days after purchase excluding Sunday, therefore; [redacted] had until Monday, December 22, 2014 to return via the proper procedure explained on the contract. These products come with extraordinary warranties, and we believe our product is a far superior product then that offered by competition. We would like to schedule a service visit for our sales manager to go show the [redacted] how to use these products correctly as to not cause any straining issues and to reassure them the purchase with our company was a great one.Sincerely, [redacted] (General Manager)

Review: I purchased an air system and furnace filter in February and have not yet received them.Desired Settlement: I want my filter or all my money back.

Review: PURCHASED A SWEEPER AND AIR CLEANER THRU AN INHOUSE DEMONSTRATION.THE SALES PERSON WAS VERY PERSISTANT, PROMISED A 0% INTEREST THRU [redacted] FINANCIAL. THIS IS DOCUMENTED ON MY CONTRACT. WHEN THE FIRST BILL ARRIVED, I WAS BEING CHARGED 29.99% INTEREST. I CALLED SELECT AIRE ON 5-26 AND LEFT MESSAGE.CALLED ON 5-27,LEFT MESSAGE. SPOKE WITH BRIAN FROM SELECT AIRE ON 5-29.HE WAS TO CALL BACK ON 6-1,NEVER CALLED.I CALLED [redacted],CUSTOMER SERVICE SAID THAT SELECT AIRE NEVER CALLED THEM. WHEN I RECEIVED JUNES BILL, IT WAS STILL CHARGING 29.99% INTEREST. CALLED SELECT AIRE ON 6-2-215. SPOKE WITH DAVE,WHO ASSURED ME THAT THE INTEREST RATE WOULD BE CORRECTED WITH JULYS BILL. IT HAS NOT BEEN CORRECTED.Desired Settlement: THE 0% INTEREST RATE THAT WAS AGREED TO, AND IS DOCUMENTED ON MY CONTRACT.

Review: Let me start with the fact that my Father in law and Mother in law are very close to 80 years old and barely able to take care of themselves at this point. They both have health issues that are very serious and are very easily confused. This family struggles to survive on a very limited income which also contributes to their health issues. They received a ticket in a newspaper to win a $1,000 prize but when the guy came to validate the prize it was a small flag and the bottom line the guy was a high pressure sweeper salesman. Nobody was with them at the time of the demonstration but they apparently initialed a contract document for a sweeper from this guy at their home. The same day as the demonstration his daughter ([redacted] found out they bought a sweeper and she inquired as to how much it cost and they seemed unsure. She immediately called seller and asked to cancel the transaction. She spoke with Brad K[redacted] the owner and he said "no problem but due to the bad weather we wont pick it up till Tuesday" this happened on 1/20/2016. A few days later my father in law got some information from a financial establishment about financing the sweeper so Monday morning he immediately called the owner Brad K[redacted] again telling him that he cancelled the sweeper the day it was demonstrated. Brad said "OK someone will pick it up tomorrow" The next day when the guy came to pick up the sweeper he was told by the salesman that he was not picking up the sweeper and his contract that he initialed said it had to be returned with 3 days without any oral cancellations and if the company would agree it would still cost him over $800 restocking fees. I agree all of this is in a contract that my father in law initialed however he has no idea what any of this means. It appears like this company just played this family along until after the 3 day return period then they explained the process for cancellation after it was to late. This family does not have $10 to spend on a sweep let alone $4,200 which was the selling price or even a restocking fee of $800. This family is devastated by the fact that this company basically is taking advantage of elderly people that are not completely able to understand contracts and documents. When I talked to my father in law about this problem yesterday and looked at the contract he was shocked and had a tear in his eye when I told him that the price of the sweeper was $4,200 dollars so even at this point he didn't know how much money he was dealing with. They just want the sweeper removed from their house and to not have to pay anything since they have no funds.Desired Settlement: This family just wants this overpriced piece of equipment taken back by seller and no financial obligation. This equipment is still sitting at the home as demonstrated and is unused by the buyer.

Review: I bought a vacuum from select aire on 3/16. This vacuum requires filters to run it. I was told every 45 days I would recieve a call to buy more filters. Never have gotten a call. I'm on my last filter now. I have contacted select aire on 3 different occasions. To which I was told the women who handles the filters ( Denise) was not in or she was on another call. They would give her my number to call me back. I have not at any time recieved a call back. When I bought this vacuum I traded in my orec xl to recieve 250.00 off my purchase. ( big mistake ) now I'm stuck with a vacuum I cannot use. I also never recieved a manual with this vacuum. I called Samuel M[redacted] who sold the vacuum to me and he said he would send it. NO MANUAL. So each time I contacted select aire I asked for one, and still no manual. No only can I not use my vacuum, but I'm paying for something I cannot use.Desired Settlement: I would like them to take this vacuum back, and return my old one. Also I would like to get a refund and get rid of the loan for this vacuum. I do not want to pay for something I can no longer use. The finance company is castle credit. I also contacted them as well and they said they would try to see what they could accomplish by contacting them. Apparently that did not help.