Select Bank & Trust Company Reviews (1)
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Select Bank & Trust Company Rating
Description: Banks
Address: 3600 Charles Blvd, Greenville, North Carolina, United States, 27858-8077
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Company offers no way to communicate after business hours/weekends. On-line problems have no resolution other than go to local office when opened.Bank has no contact information for weekend/after hours resolution of customer concerns. Bank solution is wait until next business day. This is not 21st century customer service. Desired SettlementFind some way to assist on-line customers when the offices are closed.Business Response In response to Case #[redacted] which the customer requests that the bank find some way to assist on-line customers when the offices are closed, a customer service representative for this account has reached out to the customer within the past 24 hours and has assisted him with his account in a satisfactory manner. We have several solutions already in place for after-hours banking. First, we provide login password self-rest for all customers in our online banking portal. Since online banking lockouts are the most frequent issue after hours, customers are able to reset passwords with no assistance from staff. A downloadable and printable instruction guide is available on the home page of our website www.SelectBank.com under User Guide to Online Banking. We also feature a Contact Us portal on the home page of our website for customers to email us as well as a secure email feature for account matters. Emails are responded to in a timely manner. We also have a 24-hour-automated phone system at [redacted] that allows customers to check balances, transfer money, make loan payments, report debit cards as lost or stolen and reorder checks. We consider this complaint resolved and look forward to continuing to service the needs of this customer.