Select Cars of Thornburg

The customer purchased the [redacted] from us we did issue to her on the form that stated the vehicle (is sold as is) which she signedThe vehicle was VA inspected prior to the sale, and said inspection was done by authorized VA INSPECTION LOCATION.We did issue a standard ninety day warranties order a program called budget plan services we are not aware of any attempt by the customer if she put in a claim with the budget plan services.Also we stand behind the Virginia state inspection done properly we understand Maryland has a different state inspection any may be more inclusive for that reason we do not guarantee a vehicle will pass a Maryland inspection base on the fact where located Virginia and we sold the vehicle as isThe customer does not own vehicle anymore

The customer purchased this vehicle as isWe did agree to adjust the steering wheel to fit the customers frameHe is a large man and we adjusted the steering weal to his height and body frame, he seemed satisfied In a like manner, we sold the vehicle as isAs noted by the customer in his complaint there were some minor issues that were cosmetic; we did not agree to fix, due to the fact we sold him this vehicle $2,below our listed price Finally, the check clearing was not a issue; we strive to complete transaction and service in a timely mannerWe consider this manner closed, should you have any questions directly related to this subject manner please contact me

I bought said vehicle in november 2015, and by December 2015 the transmission went completely out , third and 4th clutch gear fail, I drive a truck for a living so I never put 500 miles on it yet bc I was working , I get vechile towed to repair facility, is where I learned it needed a transmission, rear engine seal, both rear air bags were bad, rear shocks were shot , window regulated for drivers side, per repair facility they have no idea how this vechile ever passed inspection bc it shouldn't have., and these are some of the rudest people I've ever had to deal with.and this is not just an isolated event , my girlfriend bought a vechile from there about a week after I did and made it home befor every light on the dash lit up and the truck went hay wire ,luckily she returned vechile same day. But this to me show bad business practices, dishonest workers and lies on state inspection

I purchased a car from this company when Wilmur n*** was with *** *** ***It is a *** *** ***I made payments to the lactation on Euclid Avenue in manassasI made the final payment via PayPal because Wilmur had had some issue with his family and branched off to become select cars of ThornburgI got the release of *** from *** *** ***, but was told that now my lein was held by select cars of ThornburgI have made many many attempts to contact Wilmur and he has stated that he would mail the title and I have gotten nothingIt has been two years now

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Tis issue has not been resolved
Revdex.com:
At this time, I have not been contacted by Select Cars of
Thornburg regarding complaint ID ***
Regards,
*** ***

Dear *** *** *** ***On/or about 2/13/the customer purchased a *** *** *** for the amount of: fourthousand seven hundred fifty dollars and was charged two hundred fifty dollars for processing costs asposted on our wall at our business locationWe did not
charge the customer for tags, or tittle serviceswith the understanding the customer was getting them their selvesAt the time of this sale the vehiclewas running fineIn a like manner, I am attaching a copy of the original buyers order the customersigned on 2/13/that she purchased the vehicle I'AS IS", see exhibit marked A-I also see exhibitmarked A-we provided the tittle, odometer disclosure, buyer guide stating and signed by customer on02/13/'SOLD AS IS ." finally note on the buyers order under tax's fees it indicates N/A or 00because the customer was informed she must pay the fees tax's and obtain her tags from***Finallythe vehicle was inspected on 02/12/and passedHopefully this close's out this complaint which hasbeen legally answered

I bought said vehicle in november 2015, and by December the transmission went completely out , third and 4th clutch gear fail, I drive a truck for a living so I never put miles on it yet bc I was working , I get vechile towed to repair facility, is where I learned it needed a transmission, rear engine seal, both rear air bags were bad, rear shocks were shot , window regulated for drivers side, per repair facility they have no idea how this vechile ever passed inspection bc it shouldn't have., and these are some of the rudest people I've ever had to deal with.and this is not just an isolated event , my girlfriend bought a vechile from there about a week after I did and made it home befor every light on the dash lit up and the truck went hay wire ,luckily she returned vechile same day But this to me show bad business practices, dishonest workers and lies on state inspection

I had purchased a vehicle from this establishment a month later I was was told the financing did not go through and they would find some for meA month later I still had not heard anything when I contacted the *** to let them know I was returning it I was told that the establishment had submitted information that they are the new lien holdersWhen I confronted them about this they told me they were doing in-house and that my payment would be the same and would be due the in of Decthey later reposed the vehicle and refused to return my down payment

I purchased a vehicle from this business and it was agreed upon by the general manager to fix the minor issues with this vehicleOnce my check cleared for the purchase of the vehicle my requests were not honored and they refuse to fix anything

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As discussed with these people the repairs we agreed upon and now they are still refusing to fix the vehicle.]
Regards,
[redacted]

The customer purchased this vehicle as is. We did agree to
adjust the steering wheel to fit the customers frame. He is a large man and we
adjusted the steering weal to his height and body frame, he seemed satisfied.
In a like manner, we sold the vehicle as is. As noted by the customer in...

his
complaint there were some minor issues that were cosmetic; we did not agree to
fix, due to the fact we sold him this vehicle $2,000 below our listed price.
Finally, the check clearing was not a issue; we strive to complete transaction
and service in a timely manner. We consider this manner closed, should you have
any questions directly related to this subject manner please contact me.

The customer purchased the [redacted] from us we did issue
to her on the form that stated the vehicle (is sold as is) which she signed. The
vehicle was VA inspected prior to the sale, and said inspection was done by
authorized VA INSPECTION LOCATION.We did issue a standard ninety day...

warranties order a
program called budget plan services we are not aware of any attempt by the
customer if she put in a claim with the budget plan services.Also we stand behind the Virginia state inspection done
properly we understand Maryland has a different state inspection any may be
more inclusive for that reason we do not guarantee a vehicle will pass a
Maryland inspection base on the fact where located Virginia and we sold the
vehicle as is. The customer does not own vehicle anymore.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This budget 90 day warranty was offered as a second warranty, ( How did I ended up with two different warranties??), Mr. [redacted] had sold the car with an initial coverage warranty that covered all damages (Attaching both contracts) have emails with dates to show which warranty the car was sold with, I took to the registered mechanic and agreed to order parts for it. exceding the $5,000, and when trying to contact the warranty company they told me there was NO Contract ACTIVE, I started contacting Mr. [redacted] but he was out of the country and had his secretary issue a second warranty (the budget to which he is referring to) after several attempts to contact him Mr. [redacted] my boyfriend showed up at the dealer and returned the car, Mr. [redacted] agreed to take it back and bought the debt with the bank, but refuses to return the deposit of $1600 down payment or partially, even knowing that we had to pay $800 of storage to release the car from the auto shop, where it had been sitting waiting for the initial warranty to cover the $5000 SAFETY ISSUES the car has, inspection in VA or MD may differ but this are SAFETY issues which will not pass inspection in neither state, the car had no miles added to it other than the miles to move it from and to the dealer and back to return it. I am currently persuing a legal claim against Mr. [redacted] for the down payment, thru small claims at the district court. He is a dishonest business man and I will not stop until he refunds my money back to which he is not entittled to keep. Regards,[redacted]

Review: I purchased a car from this company when Wilmur n[redacted] was with [redacted]. It is a [redacted]. I made payments to the lactation on Euclid Avenue in manassas. I made the final payment via PayPal because Wilmur had had some issue with his family and branched off to become select cars of Thornburg. I got the release of [redacted] from [redacted], but was told that now my lein was held by select cars of Thornburg. I have made many many attempts to contact Wilmur and he has stated that he would mail the title and I have gotten nothing. It has been two years now.Desired Settlement: Send me my title or my release of lein

Review: The [redacted] of Select Cars of Thornburg [redacted] sold me a used [redacted] for $6,999 (all interes included) with a 3 month warranty, to cover small issues the car may had. He initiallly sent me a 3-6 Months/$7500 contact with "Cars Protection Plus" which he NEVER ACTIVATED, later sent me a second one with "Budget Plan Services" 3monts/$1000. He later went on vacations for Xmast and has never reply to emails and messages instead had his secretary communicate with me stating the issues would be resolved, a Registered Mechanic run a Diagnostic report which outcome stated due to SAFETY ISSUES the final cost to fix this issues is $5429.90 (REPORT AVAIALBLE) almost the same price as the vehicle price. After being given 3 different dates for his return, and well over 30 dyas after purchase, we went directly to the dealer and faced him personally, He REfuses to Honor the initial Warranty even after reading the Diagnostic Report and will not upgrade nor honor the warranty other than the $1000. He also Charged and promised to tag the vehicle, I received a permanent tag for the State of Maryland of (30 DAYS) Which will expired this coming Friday 1/16/15 when asked if this was a mistake and ask him to fix it, he stated the vehicle passed inspection in VA and he does not control MD motor vehicle admin and that was ALSO my issue Not his, even after knowing this issues are considered Safety issues by the registered mechanic. While communicating back and forth with [redacted] the [redacted] at the dealer she mistakenly forwarded me an email meant for [redacted] of another customer having the same issue with NOT having Tags for over 2 months. He is obviously aware of the issues with his cars but False Advertise this with promisses he later Changes and Do not Keep. He avoids contact with customers and Refuses to admit any faults.Desired Settlement: Honor Initial warranty/Repair SAFETY ISSUES. so that car can pass inspection.

Business

Response:

The customer purchased the [redacted] from us we did issue

to her on the form that stated the vehicle (is sold as is) which she signed. The

vehicle was VA inspected prior to the sale, and said inspection was done by

authorized VA INSPECTION LOCATION.We did issue a standard ninety day warranties order a

program called budget plan services we are not aware of any attempt by the

customer if she put in a claim with the budget plan services.Also we stand behind the Virginia state inspection done

properly we understand Maryland has a different state inspection any may be

more inclusive for that reason we do not guarantee a vehicle will pass a

Maryland inspection base on the fact where located Virginia and we sold the

vehicle as is. The customer does not own vehicle anymore.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This budget 90 day warranty was offered as a second warranty, ( How did I ended up with two different warranties??), Mr. [redacted] had sold the car with an initial coverage warranty that covered all damages (Attaching both contracts) have emails with dates to show which warranty the car was sold with, I took to the registered mechanic and agreed to order parts for it. exceding the $5,000, and when trying to contact the warranty company they told me there was NO Contract ACTIVE, I started contacting Mr. [redacted] but he was out of the country and had his secretary issue a second warranty (the budget to which he is referring to) after several attempts to contact him Mr. [redacted] my boyfriend showed up at the dealer and returned the car, Mr. [redacted] agreed to take it back and bought the debt with the bank, but refuses to return the deposit of $1600 down payment or partially, even knowing that we had to pay $800 of storage to release the car from the auto shop, where it had been sitting waiting for the initial warranty to cover the $5000 SAFETY ISSUES the car has, inspection in VA or MD may differ but this are SAFETY issues which will not pass inspection in neither state, the car had no miles added to it other than the miles to move it from and to the dealer and back to return it. I am currently persuing a legal claim against Mr. [redacted] for the down payment, thru small claims at the district court. He is a dishonest business man and I will not stop until he refunds my money back to which he is not entittled to keep. Regards,[redacted]

Review: I purchased a [redacted] sports utility vehicle on 2/13/2015 for $4750 and processing cost was $250.00, which made the cost $5000.00 for title and plates with cash purchase. Moe was our sales person. I received in the mail on 3/4/2015 the tile from the original owner and papers that I had signed. My husband called me and informed me that he had talked to the owner, who used fowl language and stated that we brought the vehicle and it is our problem that the title and tags are not included in the price and that we had to get our own tags and title. I have never had this happen in my life with a dealership. I also started to have problems with the vehicle which I have to get checked out states the state police station ( fresh inspection sticker, but I think its exhaust issues) which should fail inspection if not working correctly. I feel mislead and they could have told me that I would have to pay for title but they didn't because it was included in the price.Desired Settlement: I would like my refund of the processing cost for my title and tags, since I now have to go to[redacted] to before 3/15/2015 to get plates and title for this vehicle.

Business

Response:

Dear [redacted]On/or about 2/13/2015 the customer purchased a [redacted] for the amount of: fourthousand seven hundred fifty dollars and was charged two hundred fifty dollars for processing costs asposted on our wall at our business location. We did not charge the customer for tags, or tittle serviceswith the understanding the customer was getting them their selves. At the time of this sale the vehiclewas running fine. In a like manner, I am attaching a copy of the original buyers order the customersigned on 2/13/2015 that she purchased the vehicle I'AS IS", see exhibit marked A-I also see exhibitmarked A-2 we provided the tittle, odometer disclosure, buyer guide stating and signed by customer on02/13/2015 'SOLD AS IS ." finally note on the buyers order under tax's fees it indicates N/A or 00because the customer was informed she must pay the fees tax's and obtain her tags from[redacted]. Finallythe vehicle was inspected on 02/12/15 and passed. Hopefully this close's out this complaint which hasbeen legally answered.

Review: I bought said vehicle in november 2015, and by December 2015 the transmission went completely out , third and 4th clutch gear fail, I drive a truck for a living so I never put 500 miles on it yet bc I was working , I get vechile towed to repair facility, is where I learned it needed a transmission, rear engine seal, both rear air bags were bad, rear shocks were shot , window regulated for drivers side, per repair facility they have no idea how this vechile ever passed inspection bc it shouldn't have., and these are some of the rudest people I've ever had to deal with.and this is not just an isolated event , my girlfriend bought a vechile from there about a week after I did and made it home befor every light on the dash lit up and the truck went hay wire ,luckily she returned vechile same day. But this to me show bad business practices, dishonest workers and lies on state inspectionDesired Settlement: I don't believe no person should buy a vehicle and only make it 500 miles ,b4 having to spend 3500 dollars in repairs that absolutely outragouse, I'm not goin to stop until I have compensation for all of these issues

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

Tis issue has not been resolved

At this time, I have not been contacted by Select Cars of Thornburg regarding complaint ID [redacted].

Regards,

I had purchased a vehicle from this establishment a month later I was was told the financing did not go through and they would find some for me. A month later I still had not heard anything when I contacted the [redacted] to let them know I was returning it I was told that the establishment had submitted information that they are the new lien holders. When I confronted them about this they told me they were doing in-house and that my payment would be the same and would be due the in of Dec. they later reposed the vehicle and refused to return my down payment