Select Comfort Corporation

Initial Business Response / [redacted] (1000, 7, 2015/03/02) */ March 2, Case # XXXXXXXX Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Our records indicate that Mr [redacted] purchased a Sleep Number(r) cQueen Mattress, a Queen FlexFitTM Adjustable Base, a Queen Total Protection Mattress Pad, a Queen Smart Classic Sheets Set and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on January 21, Mr& Mrs***'s mattress and adjustable base were delivered on February 3, Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMr [redacted] did sign his Customer Order Agreement (copy available upon request), acknowledging the terms and conditions of sale were fully understood; which included the following: Adjustable Bases: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable Bases are not covered under the Sleep Number(r) Night In-Home Trial policyAll sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM adjustable bases and/or, Surround Silhouettes are finalNo returns or exchanges will be authorized or accepted." On February 4, 2015, Mrs [redacted] called our customer service saying that that their new bed was very comfortable, but it was too small to be a queenThe American standard of a FULL bed is 54" wide x 75" long and the standard of a QUEEN bed is 60" wide x 80" longMrs [redacted] stated that their new Queen mattress was only 56" Wide x 76" LongWe asked her to measure it again and send photosThe two photos received show that Mr& Mrs***'s cQueen Mattress is 60" x 80" or certainly within the accepted dimensionsMrs [redacted] was reminded that their adjustable base is a non-returnable item, but that they could return their cKing Mattress within the Night In-Home TrialMrs [redacted] got upset and said she was going to get a lawyer and go to the Revdex.com While we regret that Mr& Mrs [redacted] might not find their cQueen Mattress to their liking, their adjustable base is not defective in materials or workmanshipThe adjustable base functions as intended and according to Mrs***'s calls, is free from defectDue to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM Adjustable BasesThere are hundreds of adjustable friendly mattress designs availableAs long as an innerspring does not have a border rod in it and is 10-inches in profile, it will work just fineAll memory foam mattresses that are up to inches in profile height are compatible as well Mr& Mrs [redacted] have the option to return their cQueen Mattress for a refund if they contact us prior to May 14th, The three return shipping options available are: Return Shipping Labels You are mailed return shipping labelsThese labels can be used with the carrier of your choiceYou are responsible for all costs associated with shipping the bedWe do recommend you choose a carrier that provides tracking capabilities." ARS (Authorized Return Service) UPS Pre-paid Return Shipping Labels ARS Labels are only valid in the continental U.SThe customer is mailed return pre-paid shipping labels at $per package (price includes insurance)You will disassemble the bed, package it and it drop off at any authorized UPS shipper (Mailboxes, Etc., Pak Mail, Post Net, Postal Annex, The Package Store, Parcel Plus)You can also contact UPS to request a one-time pick up at your home; you must specify that it is an ARS pickupUPS will require a $payment at the time of the pickup (not per box)The cost of the labels is deducted from your refund Home Delivery Return Service Home Delivery Technicians come to your home, disassemble the mattress and/or base; package, insure and return ship it to Sleep Number - $The cost for this service is deducted from your refundInitial Home Delivery Service charges will not be refunded in the event of a return We're sorry, we cannot accept a return of Mr& Mrs***'s Queen FlexFitTM Adjustable BaseIf there is anything we can do to help Mr& Mrs [redacted] keep their mattress, we are here to assistCustomer Service can be reached at XXX-XXX-XXXX Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the resolution that was told to us over the telephone and it wasn't acceptable then and is not acceptable now! The employees of Sleep Comfort/Number withhold information and employ deceitful tatics to make salesI now have talked to other customers and possible customers and NOT ONE said they were told about the day trail is only for the mattress and not the whole bedI am glad I was able to inform friends of mine that were considering purchasing a Sleep Number so that they didn't fall victim to the shady business taticsAs for signing the "agreemnet" the employee presented it to us that we were signing off on the prices and that we agreed to what we were payingI now reralize this was done just to make the sale because if told the WHOLE TRUTH a lot of customers would not end up buyingI thought that these underminding sales tatics went away with the corner used cars lot that you would see in years pastThe resolution of sending our undersized mattress back does nothing for us as we would still be out $1,for a base that we do not wantOur resolution is that Sleep Comfort/Number honor their day trial as it was presented to us by their employee and allow us to return everything and give us a full refund

Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ November 19, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Dr*** Per Dr***'s request, her order was returnedWe hope Dr [redacted] will accept our sincerest apologies for the frustration and inconvenience she has experienced with the delivery and the delay of her refundI can assure you that the problems that occurred do not happen frequently and certainly should have been handled differentlyThis is not our mode of operationOur mission at Select Comfort is to provide World-Class Customer Service and it is apparent that we fell short of that mark in this case Dr***'s American Express card was refunded in full on November 12, Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ September 24, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** Mr& Mrs***'s complaint was discussed and resolved today on September 24, 2014, with mutual satisfactionMr& Mrs [redacted] know how to contact me directly if they have any questions or concerns We sincerely apologize to Mr& Mrs [redacted] for any inconvenience Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 8, 2014/12/02) */ December 2, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mrs*** Our records indicate that Mr& Mrs [redacted] purchased a Sleep Number(r) pSplit King Mattress, a Split King FlexFitTM Adjustable Base, Total Protection Mattress Pads, Smart Sheets sets and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on September 30, Mr& Mrs [redacted] paid for their purchase using a Synchrony financing planMr& Mrs***'s mattress and adjustable base were delivered on October 9, Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMr& Mrs***'s salesperson contends that she made them fully aware of the terms and conditions of sale prior to purchase, including the following: "Adjustable Bases: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable Bases are not covered under the Sleep Number(r) Night In-Home Trial policyAll sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM adjustable bases and/or, Surround Silhouettes are finalNo returns or exchanges will be authorized or accepted." On November 10, 2014, Mrs [redacted] called our customer service requesting authorization to return her bed and was reminded that their adjustable base is a non-returnable item, but she could return their mattress within the Night In-Home TrialMrs [redacted] claimed that she was not told of the no-return policy on her adjustable baseAn RMA (Return Merchandise Authorization) was set up for Mrs [redacted] and she was provided with the three return options, which are: You can return it using a carrier of your choice and you are responsible for any shipping charges Or, we can set up pre-paid shipping labels that will be deducted from your refund (for a fee of $per box)These labels will include insurance and all the necessary information to ensure timely processing of your refund (Return Merchandise Authorization number, your address, our address, etc.) Or, you can choose our Home Delivery Return ServiceTechnicians come to your home, disassemble, package and ship the bed back to usThe cost for this service is $and is deducted from your refund Mrs [redacted] chose Home Delivery Return ServiceAlthough Mr& Mrs [redacted] may not find their pSplit King Mattress to their liking, their adjustable base is not defective in materials or workmanshipThe adjustable base functions as intended and according to Mrs***'s calls, is free from defectDue to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM Adjustable BasesThere are hundreds of adjustable friendly mattress designs availableAs long as an innerspring does not have a border rod in it and is 10-inches in profile, it will work just fineAll memory foam mattresses that are up to inches in profile are compatible as well We're sorry, we cannot accommodate Mrs***'s request to authorize a return for refund of their King FlexFitTM Adjustable BaseMr& Mrs***'s pSplit King Mattress was picked up on November 19th and their Synchrony Financial account was credited for $2,on November 20, Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 8, 2014/11/03) */ November 3, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** Our records indicate that Mr& Mrs [redacted] purchased one Sleep Number(r) FlexTop King Mattress & FlexTop King FlexFitAdjustable Base, several bedding collection accessories and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on August 16, Mr& Mrs [redacted] paid for their purchase using a Synchrony financing planMr& Mrs***'s mattress and adjustable base were delivered on August 28, On October 22, 2014, Mr [redacted] called our customer service requesting authorization to return both their new mattress and adjustable baseMr [redacted] was reminded that their adjustable base is a non-returnable item, but was authorized to return their mattressMr [redacted] was provided with the three return options and chose Home Delivery Return ServiceThe cost of the initial UPS Shipping or Home Delivery & SService is non-refundableHome Delivery Return Service (disassembly, packaging, shipping and insurance) at $199.99, is not a complimentary service We're sorry, we have an obligation of fairness to maintain for all of our customers and we cannot accommodate Mr& Mrs***'s request for free Home Delivery ServicesMr& Mrs***'s mattress was picked up on October 27, and their Synchrony account credited for $3,We're sorry the mattress did not work out for Mr& Mrs [redacted] and wish them well Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) TV add said nothing about base not returnable with day free trailThey never came to pimattress on day they were supposed to delivery and piman rude on phone and haon me 9pm when ask why he wasn't coming after the time frame was 2pm-6pm.We had the bedding off and everything ready had to remake bed and move things back in place I do not think I should not have to pay picharge of $for that kind of service Refund the $

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ April 24, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Mr***'s complaint was resolved with the refund to his credit card on April 21, We sincerely apologize to Mr [redacted] for any inconvenience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ December 22, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms [redacted] Ms***'s complaint was discussed and resolved today on December 22, 2014, with mutual satisfactionWe sincerely apologize to Ms [redacted] for the delay and any inconvenience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ October 7, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr***Mr***'s complaint was discussed and resolved today on October 7, 2014, with mutual satisfaction The "YEAR STAIN PROTECTION LIMITED WARRANTY" is available upon requestPlease note the following warranty limitations: Repair or replacement of a product under this Limited Warranty in no way lengthens the limited warranty period Replacement of the mattress is limited to one (1) mattress during the life of the warrantyReplacement of the mattress covered by this warranty fulfills all terms and conditions of warranty coverage for mattress and padReplacement of the Total Protection Mattress Pad is limited to one (1) Total Protection Mattress Pad during the life of the warrantyAll replaced items become the property of Select Comfort We sincerely apologize to Mr [redacted] and Ms [redacted] for any inconvenience Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2015/01/09) */ January 9, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** Our records indicate that Mr [redacted] purchased a Sleep Number(r) iKing Mattress & Modular Base ($3,+ $tax = $3,958.98), one Total Protection Mattress Pad ($+ $tax = $164.77), two Euro Square Pillows ($+ $tax = $29.95), ), one Smart Classic Wheat Throw ($+ $tax = $29.95), ), two Cotton Pillow Protectors ($+ $tax = $22.46) and Home Delivery & SService ($+ $tax = $192.59) at one of our retail stores on November 8, Mr& Mrs [redacted] paid a total of $4,for their purchase Mrs [redacted] called our customer service on December 2, 2014, requesting to return their mattress and baseThe Customer Service Representative provided them with the three different return shipping options: "Home Delivery Return Service Home Delivery Technicians come to your home, disassemble the mattress and/or foundation, package, insure and return ship it to Select Comfort - $The cost for this service is deducted from your refundInitial Home Delivery Service charges will not be refunded in the event of a return ARS (Authorized Return Service) UPS Pre-paid Return Shipping Labels ARS Labels are only valid in the continental USThe customer is mailed return pre-paid shipping labels at $per package (price includes insurance)You will disassemble the bed, package it and it drop off at any authorized UPS The cost of the labels is deducted from your refund Return Shipping Labels You are mailed return shipping labelsThese labels can be used with the carrier of your choiceYou are responsible for all costs associated with shipping the bed." Mrs [redacted] chose Home Delivery Return Service, but claimed that the store personnel had quoted her a $cost to return Mr [redacted] did sign their Customer Order (available upon request) acknowledging that he understood the terms and conditions of sale, which included: "Returns: No unauthorized returns are allowedIf you are returning your mattress, base or set purchase under the Night In-Home Trial policy, you must contact our Customer Service Center ( [redacted] ) to obtain a Return Merchandise Authorization (RMA) number before returning the bed to usOnce your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the full purchase price of the items being returned less shipping or Home Delivery Service Setup feesRefunds will be issued to the original method of payment within approximately daysUnauthorized returns will be destroyed and no credit givenYou are responsible for the risk of loss and for shipping fees for returning or exchanging any productHome Delivery Return Services are available at an additional cost." The cost of the initial UPS Shipping or Home Delivery & SService is non-refundableHome Delivery Return Service (disassembly, packaging, shipping and insurance) at $199.99, is not a complimentary serviceWe have an obligation of fairness to maintain for all of our customers and we cannot accommodate Mr& Mrs***'s request for free Home Delivery Return Services Mr& Mrs***'s Sleep Number(r) iKing Mattress & Modular Base were picked up on December 10, and a check for $3,was mailed to them on December 11thWe're sorry the Sleep Number bed did not work out for Mr& Mrs [redacted] and wish them well Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 8, 2015/04/23) */ April 23, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** Ms***'s complaint was discussed and resolved on April 10, 2015, with mutual satisfactionWe sincerely apologize to Ms [redacted] for any inconvenience Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ May 12, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** Ms***'s complaint was discussed and resolved on May 6, 2015, with mutual satisfactionWe apologize to Ms [redacted] for any inconvenience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ October 2, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** On September 11, 2014, per Mr***'s request, his order was canceledWe hope Mr [redacted] will accept our apologies for any inconveniencesMr***'s credit card was credited in full for $2,on September 29, Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2015/03/12) */ March 12, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Our records indicate that Mr [redacted] purchased a Sleep Number(r) cQueen Mattress, a Queen FlexFitTM Adjustable Base, a Queen Total Protection Mattress Pad and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on December 6, Mr& Mrs [redacted] paid $2,using a Synchrony financed account and their mattress and adjustable base were delivered on December 20, Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMr [redacted] did sign his Customer Order Agreement (copy available upon request), acknowledging the terms and conditions of sale were fully understood; which included the following: Adjustable Bases: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable Bases are not covered under the Sleep Number(r) Night In-Home Trial policyAll sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM adjustable bases and/or, Surround Silhouettes are finalNo returns or exchanges will be authorized or accepted." On December 26, 2014, Mr [redacted] called our customer service saying that they were having comfort issuesMr [redacted] was offered a foam topper pad in an effort to customize his comfort and he agreed to try it On January 2015, Mr [redacted] called our customer service saying that they were still uncomfortable and wanted to return their bed for a refundThe Customer Service Representative did remind Mr [redacted] that the adjustable base was a "final sale and yours to keep", but it appears that Mr [redacted] may have taken that to mean that we expected him to only return the mattress and he would receive a refund for both the mattress and the adjustable base While we regret that Mr& Mrs [redacted] might not find their cQueen Mattress to their liking, their adjustable base is not defective in materials or workmanshipThe adjustable base functions as intended and according to Mr***'s calls, is free from defectDue to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM Adjustable BasesThere are hundreds of adjustable friendly mattress designs availableAs long as an innerspring does not have a border rod in it and is 10-inches in profile, it will work just fineAll memory foam mattresses that are up to inches in profile height are compatible as well Mr [redacted] was provided with the return shipping options and chose to return his cQueen Mattress with a basic return shipping label that we emailed to himMr***'s Synchrony account was credited for $on January 25, We're sorry the mattress did not work out for Mr& Mrs***We cannot accept a return of Mr& Mrs***'s Queen FlexFitTM Adjustable Base Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They responded saying that their sales professionals provide all information necessary which is falseAt no time was I told it was not refundableWe were told the bed was Fully Refundable not just mattressAnd when I called custerner service again I was never told as they stateThey withheld that and it is misleading to tell customers that the bed is fully refubdableI would never have made such an expensive purchase if they told the truthThat is deceiving a customerNot good customer service at allI would like a refund because we were lied to and deceived by this company

Initial Business Response / [redacted] (1000, 16, 2014/12/22) */ December 22, Case # XXXXXXXX Dear Revdex.com: Thank you for the opportunity to outline our perspective regarding the complaint of our customer, Mr& Mrs*** Our records indicate that Mr& Mrs [redacted] purchased one Sleep Number(r) iFlexTop King Mattress and one FlexTop King FlexFit Adjustable Base, a Total Protection Mattress Pad, two Sheet Sets and Home Delivery Service (complimentary delivery) at one of our retail stores on November 14, Mr& Mrs***'s bed was delivered on November 24, Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsEvery product purchased is clearly printed on the Customer OrderOur Exchange and Return Policy and 20-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMrs [redacted] signed their Customer Order Agreement acknowledging what products they purchased and the terms and conditions of sale The difference between the three adjustable bases are: # raises at the head only; # raises at the head and foot; and #raises at the head and foot and has a massage featureThe salesman contends that he went over the whole order carefully at the time of checkout and that Mr& Mrs [redacted] chose their adjustable base according to the price On November 25th, Mrs [redacted] called our Customer Service Center to say that they thought they had purchased a FlexFit Adjustable Base, not the FlexFit Adjustable BaseMrs [redacted] also spoke to a Supervisor who reiterated that we would be able to exchange their FlexFit Adjustable Base for the FlexFit 3, but we would not be able to do the exchange at no additional cost - they would have to pay the difference in priceMrs [redacted] then said that they had also expected to receive the "frame" (the Surround that encases the adjustable base) with their orderThe Supervisor said that the Surround is a separate aproductThe Supervisor explained to Mrs [redacted] that in order to be fair, we would have to charge them for the products purchased as if they had walked into the store today Unfortunately, we are unable to accommodate Mrs***'s request to provide a free exchange to a FlexFit Adjustable Base, nor can we provide them with a free SurroundWe have an obligation of fairness to maintain for all customers and we cannot make this request an exceptionWe are sorry for any confusion regarding their purchase, but they did receive the products listed on their Customer Order, which are exactly the products they paid forMr& Mrs [redacted] are welcome to contact us at XXX-XXX-XXXX with any questions or concerns Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 18, 2014/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Total misrepresentation of the product, with a massive explanation which only reiterates what was already statedThe reason they can't accommodate the request is because there are so many dissatisfied customersWish we had done more research prior to purchaseThe salesman didn't even bother to apologize when he found he'd screwed upYou'd think they could at least offer us a free set of sheets or something for THEIR error7+ thousand for something we don't likeSucks

Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ January 19, Case # XXXXXXXX Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mrs*** Our records indicate that Mr& Mrs [redacted] purchased two (2) Sleep Number(r) p Twin Mattresses and UPS Shipping (complimentary shipping) through our Direct Sales Call Center on February 28, Mr& Mrs [redacted] paid $2,for their purchase using a GE Bank (now Synchrony Financial) financing plan After reviewing Mrs***'s calls to customer service regarding her concern with the fluctuation of their Sleep Numbers, I would like to provide the following information Select Comfort considers a variance of 5-points to be completely normalMost customers are not bothered by the chance of a slight change, since they don't even notice it, or can easily adjust the firmness back to their optimal comfort levelThe following is some information to explain this fluctuation "Factors that can alter the digital number displayed are: Significant change in temperature Change in sleep position Heat from an electric blanket or heated mattress pad Barometric pressure (a severe storm can change the level significantly; just reset to your comfort level Sleep Number(r)) Change in weight on the bed (a small child or pet on the bed can change the number) Change in altitude (for our RV and OTR customers) You must always be lying down on your bed and in your sleeping position whenever you make an adjustment or take a reading, in order to get an accurate and consistent readingEverything that effects air in physics, can also affect your Sleep Number(r) Bed by Select ComfortSmall changes in weight, temperature and barometric pressure can cause fluctuation in the Sleep NumberThe user can always re-adjust the Sleep Number to their preferred setting while lying on the mattress I don't believe there is an actual air loss concern and apologize that Mrs [redacted] was not asked more questions during her calls to customer serviceI don't think that Mrs [redacted] was lying down on the respective twin mattress when she described the change in numbersShe stated that when her husband's bed was at and bumped up to 85, it started at I don't believe there are any defects in materials or workmanship in Mror Mrs***'s Sleep Number(r) Twin beds and cannot accommodate Mrs***'s request for free warranty replacement or a return for refundIf Mror Mrs [redacted] has any questions, we recommend they call us at XXX-XXX-XXXX Thank you for the opportunity to discuss this matterPlease contact me directly if you have any questions Best regards, Legal Correspondence Administrator Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pump on my side is making the mattress deflate whether it is in the machine itself or the connectionSince I have capped it, there has not been an issueDefective product in a short matter of time with the exact same situation happening with my friend's pumpBeing told this sort of thing is rare is apparently not true if out of people have had the same issueThe product is not standing up to its name and the consumer is left to be nickeled and dimed throughout the life of the bed in order to keep the life of the bed working properly Final Business Response / [redacted] (4000, 9, 2015/01/30) */ January 30, Case # XXXXXXXX Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Mrs*** Mrs***'s complaint resolved this morning on January 30, We sincerely apologize to Mrs [redacted] for any inconvenience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 18, 2015/01/09) */ January 9, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to outline our perspective regarding the complaint of our customer, Mrs*** Our records indicate that Mr [redacted] purchased one Sleep Number(r) King Mattress and Home Delivery & SService at one of our retail stores on January 15, Mr***'s order totaled $3,and was financed through GE Capital financingMr& Mrs***'s bed was delivered on January 26, At the time of Mr***'s purchase, all customers were required to sign their Customer Order which included the following statement: "IN-HOME TRIAL EXCHANGE POLICIES 3000, 4000, 5000, and Mattresses and Standard Foundations In-Home Policy: Choosing a mattress is one of the most important decisions you can makeTo ensure that the decision you make is the right one, we invite you to test the SLEEP NUMBER(r) bed in the best place possible; the comfort of your own homeWhen you purchase one of the SLEEP NUMBER(r) beds listed above, you will have nights after delivery to make sure that you are 100% comfortableIf, for any reason you are not completely satisfied, simply contact our Customer Service team toll-free to arrange for an exchange or return of the productAll you have to do is pay the return shipping costsHome Delivery sfees will not be refundedHome Delivery Return Services are available for $199.99." It should be noted that Mr& Mrs [redacted] did not buy a Sleep Number Foundation/Base at the time of their purchaseIt is still recommended that if a customer uses a box spring to rest their Sleep Number Mattress on, that they cover the box spring with a 5/8" piece of plywood to provide a flat, solid surface for the mattress to rest onIf a Sleep Number Mattress rests on a pliable, flexible surface, it will greatly lessen the life of the mattressWe contend that there is a possibility that the reason Mr& Mrs***'s experienced issues is due to a flexible surface under the mattress and undue stress on the pump tubing and connectors on the air chambers Select Comfort's Limited Warranty at the time of Mr& Mrs***'s purchase, was for a term of twenty years, not twenty-five yearsSleep Number does not currently have a repair service department, nor have we had one in the pastDue to the nature of our product, we do not send a technician to a customer's home to do troubleshooting or replace componentsAn air loss concern can take days to notice, so it is not practical for us to send a technicianMr***'s Select Comfort 20-year limited warranty clearly states, "Customer maintains responsibility for installation of parts replaced under terms of the warranty." Since our components are lightweight, most customers do not find any difficulty in assembling, troubleshooting or replacing a component Obviously, since Mr& Mrs [redacted] disposed of their mattress, Sleep Number is unable to accept the return of the mattress or provide any partial refundWe deem the trial period an adequate timeframe to honor a returnMr& Mrs***'s 30-night in-home trial period expired on February 5, We are sorry the mattress did not work out for Mr& Mrs [redacted] and wish them well Please feel free to contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mattress did not having problems until years after purchaseWhen the mattress was delivered and installed by Sleep Number, the two techs said that our sold wood frame with the sold wood flat surface for the mattress to rest was an ideal frameThe frame was not the issueWe spent hours on the phone with customer service, who determined that the pump needed to be replacedI asked them how they could determine that over the phoneAfter they charged us $300+ for a new pump, the mattress became worse several months laterWe are not disputing the $4,200+ we paid for a mattress that only lasted a few years; although we shouldWe are disputing being charged $300+ for a new pump when it didn't need oneSince the mattress has been dumped, we are asking to be reimbursed in full for a pump that was not needed Final Business Response / [redacted] (4000, 22, 2015/01/21) */ January 9, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Mrs*** We replaced Mr& Mrs***'s pump twice under the terms of their 20-Year Limited WarrantyThe first replacement was on March 20, under the terms of their warranty (within first two years - no charge)The second time was on September 17, and the cost to replace the pump was $120, plus $for shipping and $for installationWith tax the total was $ The limited warranty clearly states, "Customer maintains responsibility for installation of parts replaced under terms of the warranty." Sleep Number does not have a repair service departmentMr& Mrs [redacted] requested and paid $for technicians to come out to their home to install the new pump Mr& Mrs [redacted] disposed of their mattressSleep Number cannot provide any refundMr& Mrs***'s 30-night in-home trial period expired on February 5, Again, we are sorry the mattress did not work out for Mr& Mrs [redacted] and wish them well Please feel free to contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ January 7, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** Our records indicate that Mr& Mrs [redacted] purchased a Sleep Number(r) p Double Mattress & Modular Base ($2,- includes tax), a Total Protection Mattress Pad ($235.39) and Home Delivery Service ($192.59) at one of our retail stores on September 1, Mr& Mrs [redacted] paid for their purchase using a Synchrony financing planMr& Mrs***'s mattress and base were delivered on September 16, and the Mattress Pad was shipped via UPS Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMr [redacted] did sign their Customer Order Agreement (copy available upon request), acknowledging the terms and conditions of sale were fully understood; which included the following: "Returns: No unauthorized returns are allowedIf you are returning your mattress, base or set purchase under the Night In-Home Trial policy, you must contact our Customer Service Center (800-472-7185) to obtain a Return Merchandise Authorization (RMA) number before returning the bed to usOnce your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the full purchase price of the items being returned less shipping or Home Delivery Service Setup feesRefunds will be issued to the original method of payment within approximately daysUnauthorized returns will be destroyed and no credit givenYou are responsible for the risk of loss and for shipping fees for returning or exchanging any productHome Delivery Return Services are available at an additional cost." On October 10, 2014, Mr [redacted] called our customer service requesting authorization to return their mattress and baseMr [redacted] was provided with the three return options, which are: "Home Delivery Return Service Home Delivery Technicians come to your home, disassemble the mattress and/or foundation, package, insure and return ship it to Select Comfort - $The cost for this service is deducted from your refundInitial Home Delivery Service charges will not be refunded in the event of a return ARS (Authorized Return Service) UPS Pre-paid Return Shipping Labels ARS Labels are only valid in the continental USThe customer is mailed return pre-paid shipping labels at $per package (price includes insurance)You will disassemble the bed, package it and it drop off at any authorized UPS shipper (Mailboxes, Etc., Pak Mail, Post Net, Postal Annex, The Package Store, Parcel Plus)You can also contact UPS to request a one-time pick up at your home; they must specify that it is an ARS pickupUPS will require a $payment at the time of the pickup (not per box)The cost of the labels is deducted from your refund Return Shipping Labels You are mailed return shipping labelsThese labels can be used with the carrier of your choiceYou are responsible for all costs associated with shipping the bedWe do recommend they choose a carrier that provides tracking capabilities." Mr [redacted] chose Home Delivery Return Service even though he was upset that he had to pay for return shippingWhile we regret that Mr& Mrs [redacted] did not find their pMattress & Base to their liking, they never expressed any defect in materials or workmanshipMr [redacted] said the bed was "just not for them." Mr& Mrs***'s bed was picked up on October 9, and their Synchrony account was credited for $1,on October 10th We're sorry, we cannot accommodate Mr***'s request for a refund on shipping costs or their mattress pad Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Paragraph of their reply is false,there was no such documents posted at their registers.Paragraph there was no explanation of a night trail policywhen I called to tell them I was returning the bed,I was informed that I would have too return the bed to Cleveland,Ohio,not to the Boardman store where we made the purchase.Had we known any info on their scam return policies we would have never made this purchase.I acknowledge that we owed for the mattress cover@and am willing to pay the setup/removal fee in the contract we signed and that we are entitled to credit,not I also want you to know that a complaint has been filed with the Attorney General of the state of OhioWe have made many many purchases in our lifetimes and have never ever had a scam like this pulled on us.our credit rating is far above average credit ratings so we are not trying to pull a fast one on anybody.The last paragraph is also completely false, we never ask for any refund of any sort for the mattress pad Final Business Response / [redacted] (4000, 9, 2015/01/14) */ January 14, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Mr& Mrs*** Again, we're sorry, we cannot accommodate Mr***'s request for a refund on shipping costs Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 10, 2015/04/09) */ April 9, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** Our records indicate that Mr& Mrs [redacted] purchased a Sleep Number(r) iLE Queen Mattress, a Queen Modular Base, a Total Protection Mattress Pad, a CoolFit 5" Pillow, a CoolFit 4" Pillow and Home Delivery Service at one of our retail stores on February 15, Mr& Mrs [redacted] paid for their purchase using a [redacted] financing planMr& Mrs***'s mattress and base were delivered on March 4, and the bedding was shipped via UPS Both Mr& Mrs [redacted] signed their Customer Order Agreement (copy available upon request), acknowledging the terms and conditions of sale were fully understood; which included the following: "100-Night In-Home Trial Policy: Unless your purchase is otherwise excluded as specified herein, the 100-Night In-Home Trial period begins the day your new Sleep Number(r) bed arrives at the "ship to" address listed aboveIf, after sleeping on your new bed for a full nights, you are not completely satisfied, contact us within days of delivery to arrange for its returnExclusions: The 100-Night In-Home Trial Policy does not apply to the purchase of demo, display, refurbished or Factory Outlet warehouse closeout mattresses, bases or setsThe 100-Night In-Home Trial Policy does not apply to the purchase of Sleep Number(r) bedding collections or to any mattresses, bases or sets received in exchange under an original 100-Night In-Home Trial purchase All calls in and out of our Call Center are recordedOn March 19, 2015, Mrs [redacted] called our customer service requesting to return their bed for a refund and the Customer Service Representative (CSR) told Mrs [redacted] that they need to keep the bed for at least days and without hesitation, Mrs [redacted] replied, "Ok, I can take it apart and store it." Mrs [redacted] was not upset and the CSR was calm and extremely respectfulMrs***'s statement in her complaint sic, "I called the customer service number on 3/19/to return the sleep number bedTHe customer service rep was rude and hatefulI described the issues I was having with the bed and she kept insisting on sending me foam to go on the bedI declined and she began to force this option on meI told her my husband and I were dissatisfied with the bed and just wanted to return itThe rep became more upset and angry and raised her voice in saying "you havent' had the bed days yet so you cant return it" and started to hang upI informed her we were never told that upon purchasing the bed, only thatr we had nights to return for a full refundShe continued to be rude in saying I would have to call back after days" is completely falseIt is very disheartening to see what someone would say in order to paint a bad picture of another person and a reputable company On April 8, 2015, Mr [redacted] called and was given authorization to return their Sleep Number(r) iLE Queen Mattress & BaseMr [redacted] chose Home Delivery Return Service as their return shipping method and understood that the $would be deducted from his refund Mr& Mrs [redacted] will be contacted soon to arrange a convenient date and time for the piof their mattress and baseUpon receipt, their [redacted] financed account will be credited for $2, Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were never given the option to read any agreement policiesThe paper we were given to sign was explained to us as being an agreement that our order and personal information were correctObviously we weren't asked if was wanted to read any policies because the salesperson and manager were lying and giving us partial truths about the actual return policyNo where in the store is it posted that there are no returnsAlso when I spoke on the phone on 3/19/with the customer service rep, she did become extremely frustrated and rude when I refused to accept the foam topper for the bedI did not "without hesitation" tell her "ok I'll store the bed"I continued to tell her I wanted to return the bed then but she refused to give me a return order number, at that point I told her fine I would take the bed apart until I could return itThis company does bad business and sells their product through deceptionWe have also been charged another $for the bed to be returned and we were told it was no cost to return the bedI just simply want my money back on all the shipping and the mattress

Initial Business Response / [redacted] (1000, 7, 2015/01/20) */ January 20, Case # XXXXXXXX Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mrs*** Our records indicate that Mr& Mrs [redacted] purchased a Sleep Number(r) cFlexTop King Mattress, a FlexTop King FlexFitTM Adjustable Base, a Total Protection Mattress Pad, a Lyocell Sheets set and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on November 28, Mr& Mrs [redacted] paid $4,for their purchase using a Synchrony financing planMr& Mrs***'s mattress and adjustable base were delivered on December 11, Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchaseMrs [redacted] did sign, as well as initial the pertinent disclaimer paragraphs on their Customer Order Agreement (copy available upon request), acknowledging the terms and conditions of sale were fully understood; which included the following: Adjustable Bases: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable Bases are not covered under the Sleep Number(r) Night In-Home Trial policyAll sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM adjustable bases and/or, Surround Silhouettes are finalNo returns or exchanges will be authorized or accepted." On December 30, 2014, Mr [redacted] called our customer service requesting authorization to return both their mattress and adjustable baseMr [redacted] was reminded that their adjustable base is a non-returnable item, but that they could return their cFlexTop King Mattress within the Night In-Home TrialAn RMA (Return Merchandise Authorization) was set up to return the mattress and Mr [redacted] chose the return option of Home Delivery Return Service for $(Mr& Mrs [redacted] are not being charged for this service) While we regret that Mr& Mrs [redacted] did not find their cFlexTop King Mattress to their liking, their adjustable base is not defective in materials or workmanshipThe adjustable base functions as intended and according to Mr& Mrs***'s calls, is free from defectDue to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM Adjustable BasesThere are hundreds of adjustable friendly mattress designs availableAs long as an innerspring does not have a border rod in it and is 10-inches in profile, it will work just fineAll memory foam mattresses that are up to inches in profile height are compatible as well Mr& Mrs***'s cFlexTop King Mattress is scheduled to be picked up on January 23, Once received, Mr& Mrs***'s Synchrony account [redacted] be credited for $1,We're sorry, we cannot accommodate Mr& Mrs***'s request to authorize a return for refund of their FlexTop King FlexFitTM Adjustable BaseIf there is anything we can do to help Mr& Mrs [redacted] keep their mattress, we are here to assistMr& Mrs [redacted] can call us at XXX-XXX-XXXX with any questions Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This select comfort corporation that owns sleep number is a fraud and I highly recommend that anyone do thier research before you buy from this store because they are selling air mattresses that you could buy from a regular store,the only difference is you can control the mattress with a remote to make it soft or firm which is just letting the air out or putting air in it and the sales people will let you test the bed out but please be advised laying in a bed for a few minutes won't tell you what you are paying for,me and my wife backs was hurting after one night with this bed because its like a air mattress on a box spring but that's our personal opinion everyone has they own opinion about what bed they are happy with our problem with sleep number is that the sales person deceived our minds with the return policy,I admit that my wife signed the contract because we asked the guy two times what was the return policy and he never showed us he just kept saying we had days to return it so we thought as long as we returned it before days or did not break it that we was fine,when we was approved for credit he did not care anymore because he got the sale and was trying to help another costumer and did not pay us anymore attention but to sign the contract and did not go over the contract with us just had my wife initial over contract and did not warn us that if we return the bed that we are stuck with the bed frame which cost us $2,and thats the problem we had with this place that we asked the salesmen twice and he never stated to us that we can't return the whole bed and never went over the contract with us so dum of us for believing what he told us instead we should have read the contract but who in their right mind would ever think that they could not return the whole bed it's just like buying a table set and the store says you keep the chairs and we keep the table on return thats unheard of and that's why we signed the contract because we was told if we didn't like we can simply return it before days if the sales person would have been honest with us when we asked him twice about the return policy we would of not purchase this bed,meaning if he stated to us that if we sign this contract we are responsible for the bed frame which cost $2,we would of said no to this,they return policy says days but they are not telling people the full policy because if they did they wont make sales so this salesmen deceived our minds and we just making sure they dont get someone else with the quick talking trust no one with sleep number they are all the same plus we was never told that this would cost us $to send the other half of the bed back and some people on their consumer report with returns of the same bed just had to pay restocking fee so what is accurate I'm confused so please don't be scammed by this company Final Business Response / [redacted] (4000, 11, 2015/01/30) */ January 30, Case # XXXXXXXX Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Mr& Mrs*** As stated in our initial response to Mr& Mrs***'s complaint, Mrs [redacted] did sign as well as initial the pertinent disclaimer paragraphs on their Customer Order Agreement clearly acknowledging the terms and conditions of sale were fully understoodWe're sorry that Mr& Mrs [redacted] are dissatisfied with our response Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ October 10, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr& Mrs*** Our records indicate that Mr& Mrs [redacted] purchased one Sleep Number(r) iLE Queen Mattress & Modular Base ($2,including tax = $2,517.14), one Total Protection Mattress Pad ($164.94), one In-Balance Queen Layer ($134.95), one CoolFit 4" Contour Pillow ($97.46), two In-Balance Pillow Protectors ($67.47), two Knee Pillows ($29.97), one CoolFit 5" Contour Pillow ($104.96) and Home Delivery Service ($192.79) at one of our retail stores on August 29, Mr& Mrs***'s order totaled $3,and was paid using a Synchrony financing planMr& Mrs***'s bed was delivered and set up on September 5, Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web siteThe Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective productsAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase At the time of purchase, all customers are required to sign their Customer Order AgreementMr& Mrs***'s Customer Order included (only pertinent paragraph listed): 100-Night In-Home Trial Policy: Unless your purchase is otherwise excluded as specified herein, the Night In-Home Trial period begins the day your new Sleep Number(r) bed arrives at the "ship to" address listed aboveIf, after sleeping on your new bed for a full nights, you are not completely satisfied, contact us within days of delivery to arrange for its returnExclusions: The 100-Night In-Home Trial Policy does not apply to the purchase of demo, display, refurbished or Factory Outlet warehouse closeout mattresses, bases or setsThe Night In-Home Trial Policy does not apply to the purchase of Sleep Number(r) bedding collections or to any mattresses, bases or sets received in exchange under an original Night In-Home Trial purchase Sleep Number(r) Bedding Collection Exchange-only Policy: Bedding Collection products cannot be returned for a refundWithin days of receiving your Bedding Collection product, you may exchange a product for a different Bedding Collection purchaseExchanges will only be allowed one time per item purchasedYou must provide proof-of-purchase "Returns: All returns must be authorizedNo unauthorized returns are allowedIf you are returning your mattress, base or set purchase under the Night In-Home Trial policy, you must contact our Customer Service Center (800-472-7185) to obtain a Return Merchandise Authorization (RMA) number before returning the bed to usOnce your authorized return has been completely received by us in a good and sanitary condition, we will reimburse the full purchase price of the items being returned less shipping or Home Delivery Service Setup feesRefunds will be issued to the original method of payment within approximately daysUnauthorized returns will be destroyed and no credit givenYou are responsible for the risk of loss and for shipping fees for returning or exchanging any productHome Delivery Return Services are available at an additional cost." Mrs [redacted] signed the Agreement acknowledging all policies were understood at the time of purchase (copy available upon request) On September 30, 2014, Mr [redacted] called our customer service requesting to return their bed set for a refund and was provided with the three return methodsMr [redacted] chose Home Delivery Return Service and understood that the $fee for the service would be deducted from their refundThe cost of the Home Delivery & SService is non-refundableHome Delivery Return Service (disassembly, packaging, shipping and insurance) is not a complimentary serviceIt is common for services involving the ever-increasing high cost of fuel, paid labor, and convenience, to be priced accordingly Mr& Mrs***'s Sleep Number(r) iLE Queen Mattress & Modular Base were picked up on October 7, A refund credit for $2,was applied to their Synchrony account on October 88, We're sorry, we cannot accommodate Mr& Mrs***'s request for a refund on their Home Delivery & SService and Home Delivery Return Service Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst