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Select Heating And Cooling Corporation

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Select Heating And Cooling Corporation Reviews (1)

Review: The company's 11/4/2011 proposal, which I accepted, promised a 10 year parts and labor warranty on the steam humidifier and a 5 year parts and labor warranty on the UV lamp. When the steam humidifier broke in October 2013, they charged me $85 on 11/1/2013 to come out and diagnose the problem. They then tried to charge more to replace it. In the end they replaced it but did not refund the $85. The steam humidifier heating element was not fully functional again when checked by another company in September 2014. Instead of trying to deal with this company again in replacing it for a second time, I decided to replace that humidifier with a different brand with installation provided by a different company. When the UV lamp also stopped working this past month, however, I tried numerous times to have this company replace it free of charge as guaranteed in the proposal. They said they would do it if I paid $95. I reminded them about the 5 year warranty for both parts and labor and e-mailed them a copy of their original proposal. Since then, I have e-mailed and called them, but they have not responded. So, I'm hoping a complaint with Revdex.com will help resolve this issue. If not, I am prepared if necessary to take legal action.Desired Settlement: To avoid any additional work on my end, I am willing to accept a fully functional and properly installed replacement UV lamp free of charge. If they do not accept this early settlement proposal, however, I will withdrawal it and seek legal action. If forced to file a complaint in small claims court, I will seek a full refund for the UV lamp ($650) as well as a refund for the defective steam humidifier ($1,115 + $85) and the condensate pump ($150) which should have been included in the original proposal as it was necessary for the job. They originally tried to cover this up by having the steam humidifier pump all of its water into my crawl space. If I had not noticed this improper drainage, it could have resulted damage to my foundation and possibly mold and other problems for the floor joists.

Business

Response:

From: Jim W[redacted]<[redacted]@selectheatingandcooling.com>Date: Wed, Dec 3, 2014 at 4:34 PMSubject: PDF Document [redacted], [redacted].pdfTo: [redacted] <[redacted]@myRevdex.com.org>DavidI spoke with **. [redacted] and had agreed to honor the warranty that my salesmen had wrote on his proposal. I have attached the copy of the proposal that my salesmen had turned into my office for some reason it is different than his copy.**. [redacted] sent me his copy that had a longer warranty, I am not sure what the mix up was but I agreed to replace the uv light free of charge, we scheduled the replacement and as far as I knew the work was done and he was happy. Our normal warranty is 1 year labor and the manufacture warranties their products for different lengths of time, Honeywell is 5 years.How would you like for me to proceed? I would be happy to replace the UV light whenever he can be available. Jim W[redacted]Select Heating and Cooling CorporationBurke, Va 22015###-###-#######-###-#### faxwww.selectheatingandcooling.com[redacted]@selectheatingandcooling.com

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Description: Heating & Air Conditioning

Address: 5799 Burke Centre Pkwy Ste L, Springfield, Virginia, United States, 22015

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