Select Homes

I am inquiring as to how we respond to this complaint At the time we received this complaint on Wednesday, February 8th, all issues had already been corrected I spoke with [redacted] on Friday, February 10, and she reaffirmed everything had been taken care of and was very appreciative

New desired resolution:We would like to have all the items corrected, repaired or replacedI have records indicating communication to MrsL [redacted] in regards to some repairs that are neededPlease have the below fixed, replaced, or repaired: Stress cracks throughout the entire Master Bathroom, and the porcelain square tile around the shower has a crack completely across that is very noticeableThe shower leaks due to lack of sealant across the bottomThe master bath wood framing around the tub is cheaply made and has cracks all through out, and even coming apart from the tub itselfThe molding in one of the spare bedrooms has a huge gap between it and the floorThe carpet is coming apart in the door frame of the other spare bedroom where it was joined togetherAt the molding of this door there is a hole that is very noticeable and seems as if it goes all the way throughThere is a long stress crack in the ceiling in the living roomThere is long cuts in the flooring that looks like silicon had been put in them to hide them in the spare bathroomYou are able to feel knots in the floor throughout the home which consist in living room, kitchen and bedrooms while walkingI one of the spare bedrooms the closet is not hung or balanced correctly due to the fact when you walk you hear it bouncingOne end of the home doesn’t get adequate heat so it is colder and of course that is the end the children’s’ bedroomsThere is paint/putty on the carpets in the closetsIn addition there was a light fixture that was in the living room, which had been taken down to be replaced with the ceiling fanThis was removed from the home, which we feel that is considered to be oursThe other one was left which was initially in the Master Bedroom, which was replaced by a ceiling fan which we purchased separateI am requesting these items be fixed, repaired or replaced and an apology from the company for the lack of communication and stress that it as caused on our family for the past months

Initial Business Response / [redacted] (1000, 12, 2016/04/25) */ Select Homes, Inchas finished over 6,homes and fulfilled each contract since There is no reason this should be an exceptionWe are sorry about how [redacted] feels about our written contract and provisions policy regarding agreementsWe have made several trips to correct cosmetic issuesSelect Homes, Inc., President and CEO, is aware of the cosmetic issues and will personally inspect and resolve any remaining conflicts