Select Innovations, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your Answer Here]This clarifies an email I got from the SELECT concierge stating that they DO hold the informationApparently this was a mistake on the part of the concierge. How can a membership discount service have TOO MANY members? I would like to know how the SELECT team determines who " fits in"? What is the selection criteria? I find it highly suspect that they request payment info up front BEFORE deciding eligibility? This appears to be a questionable step in my opinion, as shouldnt an application be decided before the payment is required?
I find it offensive that I was put on a waiting list because I dont measure upI was going to give THEM a chance to prove they could me offer me something that one of my other concierge services cannotAnd again I beg the question: how can you have too many members for a discount service?
Apparently there was some miscommunication on what SELECT does with the credit card informationMy major concern is that credit card information is being gathered with no actual intent to render services and the POTENTIAL for fraud that might existI understand that they do not store credit information according to communications from them. This being the case, I am not concerned about credit card fraud. I still however, find it questionable that payment method be requested up front when eligibility has yet to be determinedMost reasonable people in my opinion will have reservations about such tactics, for when a payment method if offered services are expected to be delivered. And I have to question the 'criteria' needed to be "acceptable" to their servicesHow do they know how much or little I might use of their services? I travel frequently and book perhaps room nights per year at hotels
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business dances around the issue and does not act in an ethical manner. Instead they lodge veiled threats when a customer inquires about why they considered "not worthy". The Revdex.com should not allow this sort of customer treatment. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer has been refunded.

We are sorry that the consumer was offended by our decision not to extend membership to him at this time. Unfortunately, other than our sympathies, we have no further resolution to offer him.

SELECT is a private membership community that provides a variety of benefits to members in exchange for an annual membership fee. These benefits include access to private events, dining and nightlife benefits in the local markets where we are active, and hotel benefits worldwide. On October [redacted], we...

extended an invitation to members of the IfOnly community to submit an application for membership, offering a discounted annual fee for accepted members. The consumer reached out to us through the live chat feature on our website to ask some clarifying questions about membership on October [redacted]. In this conversation, the consumer asked why an application was required and whether SELECT was invitation only. Our representative replied that SELECT is not invitation only, that anyone can submit an application, and that our memberships team evaluates applications to determine whether a prospective member is likely to take advantage of their SELECT member benefits, and to determine whether they would be a good fit for the community as a whole. This reply does not contradict any previous statements from us, as we have never advertised or represented ourselves as invitation only. The consumer submitted an application for membership on November [redacted]. Applications require the submission of a credit card so that, if the prospective member is accepted, they can be charged the fee for membership (a screenshot of this page of the application is attached). We use the payment processor Stripe to securely handle all credit card information. When consumers hit the ‘Submit’ button on our payments page, the inputted information goes directly to Stripe, which then tokenizes the information, replacing the sensitive credit card information with a token, which has no extrinsic or exploitable meaning or value. No credit card information is stored on SELECT’s servers at any point in time, and SELECT’s employees are not able to view consumers’ un-tokenized credit card information.As a private membership community, we reserve the right to determine which applications for membership are accepted. With our recent launch in Los Angeles and our promotional offer through IfOnly, we have had a particularly high volume of applications in recent weeks. As such, our memberships team decided not to extend membership to this consumer at this time, and instead placed him on a wait list for future consideration. The consumer responded to the email informing him of this decision with a request for his credit card information to be deleted. In accordance with his wishes, we deleted the tokenized card information from Stripe. We hope that the consumer will reconsider his complaint regarding credit card fraud, as fraud requires a transaction to occur. We have neither charged the consumer, nor do we have the intention or ability to do so.

Review: I originally ordered a SELECT card and was charged on March [redacted], 2015. I was informed on April [redacted] that my card would arrive shortly. On June [redacted] I sent an email to a company representative asking for a status, they said they had not tracked the shipment and would resend. I received a card in mid June and contacted the company on June [redacted] as the services advertised were not available--in particular--linking my credit card with my new SELECT card. A few days later (June **) a customer representative contacted me and said that I could come meet him 45 minutes across town and he would activate on Wednesday 6/** during a 2 hour window. It was not clear from my initial registration that activation of the payment card required in person cross town activation at the convenience of the company representative.

I responded the same day that I was unavailable and asked for alternative times and locations for activation. On June [redacted] the SELECT representative notified me that was his only window for the week. At this point I had been a user of the service for 3 months but only had a card for two weeks and had not had the opportunity to realize the benefits of card linkage promised by the business and had not been informed that card linkage would be a difficult and drawn out process.

I requested a refund from SELECT multiple times and they have denied every request. SELECT was not able to provide the benefits listed in their service in a timely manner and did not disclose the inconvenience consumers would face for card activationDesired Settlement: I request a refund of the full paid amount of $150 due to the company's nondisclosure on limitations of use and convenience of activation of the cards advertised benefits and services.

Business

Response:

Customer has been refunded.