SELECT is a private membership community that provides a variety of benefits to members in exchange for an annual membership feeThese benefits include access to private events, dining and nightlife benefits in the local markets where we are active, and hotel benefits worldwideOn October ***, we extended an invitation to members of the IfOnly community to submit an application for membership, offering a discounted annual fee for accepted membersThe consumer reached out to us through the live chat feature on our website to ask some clarifying questions about membership on October ***In this conversation, the consumer asked why an application was required and whether SELECT was invitation onlyOur representative replied that SELECT is not invitation only, that anyone can submit an application, and that our memberships team evaluates applications to determine whether a prospective member is likely to take advantage of their SELECT member benefits, and to determine whether they would be a good fit for the community as a wholeThis reply does not contradict any previous statements from us, as we have never advertised or represented ourselves as invitation onlyThe consumer submitted an application for membership on November ***Applications require the submission of a credit card so that, if the prospective member is accepted, they can be charged the fee for membership (a screenshot of this page of the application is attached)We use the payment processor Stripe to securely handle all credit card informationWhen consumers hit the ‘Submit’ button on our payments page, the inputted information goes directly to Stripe, which then tokenizes the information, replacing the sensitive credit card information with a token, which has no extrinsic or exploitable meaning or valueNo credit card information is stored on SELECT’s servers at any point in time, and SELECT’s employees are not able to view consumers’ un-tokenized credit card information.As a private membership community, we reserve the right to determine which applications for membership are acceptedWith our recent launch in Los Angeles and our promotional offer through IfOnly, we have had a particularly high volume of applications in recent weeksAs such, our memberships team decided not to extend membership to this consumer at this time, and instead placed him on a wait list for future considerationThe consumer responded to the email informing him of this decision with a request for his credit card information to be deletedIn accordance with his wishes, we deleted the tokenized card information from StripeWe hope that the consumer will reconsider his complaint regarding credit card fraud, as fraud requires a transaction to occurWe have neither charged the consumer, nor do we have the intention or ability to do so
We are sorry that the consumer was offended by our decision not to extend membership to him at this timeUnfortunately, other than our sympathies, we have no further resolution to offer him
SELECT is a private membership community that provides a variety of benefits to members in exchange for an annual membership feeThese benefits include access to private events, dining and nightlife benefits in the local markets where we are active, and hotel benefits worldwideOn October ***, we extended an invitation to members of the IfOnly community to submit an application for membership, offering a discounted annual fee for accepted membersThe consumer reached out to us through the live chat feature on our website to ask some clarifying questions about membership on October ***In this conversation, the consumer asked why an application was required and whether SELECT was invitation onlyOur representative replied that SELECT is not invitation only, that anyone can submit an application, and that our memberships team evaluates applications to determine whether a prospective member is likely to take advantage of their SELECT member benefits, and to determine whether they would be a good fit for the community as a wholeThis reply does not contradict any previous statements from us, as we have never advertised or represented ourselves as invitation onlyThe consumer submitted an application for membership on November ***Applications require the submission of a credit card so that, if the prospective member is accepted, they can be charged the fee for membership (a screenshot of this page of the application is attached)We use the payment processor Stripe to securely handle all credit card informationWhen consumers hit the ‘Submit’ button on our payments page, the inputted information goes directly to Stripe, which then tokenizes the information, replacing the sensitive credit card information with a token, which has no extrinsic or exploitable meaning or valueNo credit card information is stored on SELECT’s servers at any point in time, and SELECT’s employees are not able to view consumers’ un-tokenized credit card information.As a private membership community, we reserve the right to determine which applications for membership are acceptedWith our recent launch in Los Angeles and our promotional offer through IfOnly, we have had a particularly high volume of applications in recent weeksAs such, our memberships team decided not to extend membership to this consumer at this time, and instead placed him on a wait list for future considerationThe consumer responded to the email informing him of this decision with a request for his credit card information to be deletedIn accordance with his wishes, we deleted the tokenized card information from StripeWe hope that the consumer will reconsider his complaint regarding credit card fraud, as fraud requires a transaction to occurWe have neither charged the consumer, nor do we have the intention or ability to do so
Customer has been refunded
We are sorry that the consumer was offended by our decision not to extend membership to him at this timeUnfortunately, other than our sympathies, we have no further resolution to offer him