Select Laundry, LLC

Our records reflect the machine was picked up on She owed us a balanceThe late fees start at $but the second month goes up to $per the contractIf she had called us, we would have waived the late fees if she paid the balance owed

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

This business is horrible The contract that is being so heavily referenced doesnt mention that the autopay stops, before the account is paid in full Also, in section 10, it confirms a late charge of $for every month that the account is "delinquent", but it somehow switched over to $10, based on the billing ledger that was emailed to me by Stacy Select laundry scammed me by purposely accruing months of late fees and THEN charging the method of payment that has always been active and available for use Further, this business reports they were "finally" able to get their "money" (which is unprofessional), but my credit card issuer confirmed no authorizations were attempted from Select Laundry during this time frame They are forgetting I was a good client, that never had any comments/complaints/questions or concernsThey received their money, monthly and this oversight should not have occurred I believe they need to credit the bill in full, due to discrepancies

Ms [redacted] called us on 8/31/to schedule the pick up "as soon as possible"Per section of our terms and conditions, we actually require a day written noticeThe next available date for pick up was 9/4/As the agent was scheduling, the call was droppedThe agent continued to scheduleDue to the situation (she had vacated the apartment) our driver was there on 9/3/for the pick up, it was successfulAt that time, the account was closed completely, including the auto payment Ms [redacted] had been on auto payment as she said, however, the last payment we were able to retrieve was on 7/1/That left Ms [redacted] owing us a balance of as of 9/3/We continued to email Ms [redacted] monthly for the paymentLate fees also accrued monthly as did billing feesPer section of our terms and agreement, when any account goes beyond days past due, we are allowed to take our payment owed using any method of payment the customer had previously used with usThis is done by computer monthly on the 10th of every monthOn 7/10/2016, we were finally able to retrieve our moneyWe would be happy to issue a refund in the amount of (taken - originally owed = 83.00) for the late charges and other fees, but will not be refunding the full If this is agreeable, Ms [redacted] will need to contact us directly at ###-###-####Her account will be noted so that any agent will be able to issue the refund

Select Laundry did not break any collection laws. Some customers prefer to be called and others prefer to be sent a text message. We did both and allowed the customer to respond according to her preference. Also, we were not using strong arm tactics or terms that were
threatening. If a customer is not in compliance with the lease (i.e- payment is not being made), then we will try to return our machines using legal and fair procedures. We are sorry the customer took offense and will try to resolve these matters with her as soon as we can
Thank you

Initial Business Response /* (1000, 6, 2015/08/24) */
This is not a Select Laundry issue
We rent washers and dryers to apartment dwellers
This company does not pick up "old fridge"s
I believe they are talking about another company, *** *** *** ***
Final Business
Response /* (1000, 8, 2015/08/24) */
After searching back through our records the only adress we have matching that name in Denver for July is for *** *** stWith a different contact number than the one provided hereWe will go ahead and refund the card even though the $is a trip fee and technically the trip was made regardless of if the refrigerator was able to be located or not

Initial Business Response /* (1000, 5, 2015/06/03) */
*** *** had her rental machines picked up on 4/28/2014, at that time she had a remaining balance with us of $We emailed her final bill for the remaining balance, as well as responding to her email inquiry of her final billShe
was advised the amount due was$On 6/11/and 8/13/we received return mail address to the customerOn 10/7/Ms*** called in again asking about her final billShe was advised the billing for May was reversed, the remaining balance is from accumulating late fees that can be waived once the original past due balance is paid in fullShe said she would call our office back on 10/10/to pay the balanceMs*** has had her billing statement email monthly since she began service with us on 5/3/and should be aware of balanceOur computer system automatically uses the any form of payment on file to bring past due accounts current per section of our terms and conditions which is located on the back of every signed lease agreement, as well as on our websiteMs*** has agreed to our terms and conditions
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should have only charged me the final bill of $as they stated they would honorI had also asked them to Delete my account informationI didn't receive any emails or phone calls, they didnt hablve any of my information correct and I was not in a place to pay at the timeI am asking for a refund of the amount minus the final bill as they stated they would honorThis should have been resolved before a year later when they unauthorized my accountWhen I called to speak with them the lady told me she was a manager when she was not and hung up the phone on meI also asked for a copy of our call transcripts and they denied it to meThey also denied sending me a copy of my agreementI had asked them to delete my account information and they kept it on file for over a yearI just want a refund of the total amount minus the final bill as they told me they would honor

I called customer about issue and she allowed me to just pay her the in cash she was requesting backI gave it to her today and asked her to respond that this issue was settled. Thank You,

Initial Business Response /* (1000, 6, 2015/08/24) */
This is not a Select Laundry issue
We rent washers and dryers to apartment dwellers
This company does not pick up "old fridge"s
I believe they are talking about another company, *** *** *** ***
Final Business
Response /* (1000, 8, 2015/08/24) */
After searching back through our records the only adress we have matching that name in Denver for July is for *** *** stWith a different contact number than the one provided hereWe will go ahead and refund the card even though the $is a trip fee and technically the trip was made regardless of if the refrigerator was able to be located or not

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Collection violations were made. Your employee left a large yellow notice on my door 4/30/2014 requesting payment, when we were not behind and it was not DUE. And yes-calling me by my first name and then calling and texting all within literally 2 minutes is HARRASSMENT! I am so glad that you have your machines back and will never suggest that anyone use your services because of your employee and his threatening me and my family- (I have him ON TAPE threatening me-in the age of smartphones you may want to advise your people on how to converse with customers). I give your company a big fat "F" on customer service period.
Now, my husband has asked me to drop the subject and I will. However,  I will never accept a response from this company. Their best bet is  to NOT respond. Please note: I can prove everything that I say happened. I have printed our payment screen from their website, I have thier guy on tape, I have the phone records of harrassment, and I have the large yellow door hanger which was CLEARYLY THIRD PARTY DISCLOSURE! My neighbor was like "so whats up with your washer and dryer bill?" I want to take it to court and sue for damages however I digress because my husband doesn't like the drama.
Please leave us alone and try not to handle customers like this- where it really is beyond repair. I simply wanted it on record that this company sucks and to use their competition or just save up and buy. It's not worth the headache for a $30.00 a month bill.

This business is horrible.  The contract that is being so heavily referenced doesnt mention that the autopay stops, before the account is paid in full.  Also, in section 10, it confirms a late charge of $5 for every month that the account is "delinquent", but it somehow switched over to $10, based on the billing ledger that was emailed to me by Stacy .  
Select laundry scammed me by purposely accruing 11 months of late fees and THEN charging the method of payment that has always been active and available for use.  Further, this business reports they were "finally" able to get their "money" (which is unprofessional), but my credit card issuer confirmed no authorizations were attempted from Select Laundry during this time frame. 
They are forgetting I was a good client, that never had any comments/complaints/questions or concerns. They received their money, monthly and this oversight should not have occurred.  I believe they need to credit the bill in full, due to discrepancies.

This business is horrible.  The contract that is being so heavily referenced doesnt mention that the autopay stops, before the account is paid in full.  Also, in section 10, it confirms a late charge of $5 for every month that the account is "delinquent", but it somehow switched over to $10, based on the billing ledger that was emailed to me by Stacy .  Select laundry scammed me by purposely accruing 11 months of late fees and THEN charging the method of payment that has always been active and available for use.  Further, this business reports they were "finally" able to get their "money" (which is unprofessional), but my credit card issuer confirmed no authorizations were attempted from Select Laundry during this time frame. They are forgetting I was a good client, that never had any comments/complaints/questions or concerns. They received their money, monthly and this oversight should not have occurred.  I believe they need to credit the bill in full, due to discrepancies.

Hello.I'm very happy to report that the dispute has been resolved to my 100% satisfaction.  [redacted], a Columbus area manger called me last night to explain that based on my customer history and the small balance in question, that it would be no problem to credit the balance.  And sometimes...

because of the automatic billing and payment it can get confusing at times, but we are squared away now.Thank you very much!

Hello.I'm very happy to report that the dispute has been resolved to my 100% satisfaction.  [redacted], a Columbus area manger called me last night to explain that based on my customer history and the small balance in question, that it would be no problem to credit the balance.  And...

sometimes because of the automatic billing and payment it can get confusing at times, but we are squared away now.Thank you very much!

Our records reflect the machine was picked up on 9.3.2015. She owed us a balance. The late fees start at $5 but the second month goes up to $10 per the contract. If she had called us, we would have waived the late fees if she paid the balance owed.

Ms. [redacted] called us on 8/31/2015 to schedule the pick up "as soon as possible". Per section 3 of our terms and conditions, we actually require a 15 day written notice. The next available date for pick up was 9/4/2015. As the agent was scheduling, the call was dropped. The agent continued to...

schedule. Due to the situation (she had vacated the apartment) our driver was there on 9/3/2015 for the pick up, it was successful. At that time, the account was closed completely, including the auto payment.  Ms. [redacted] had been on auto payment as she said, however, the last payment we were able to retrieve was on 7/1/2015. That left Ms. [redacted] owing us a balance of 50.68 as of 9/3/2015. We continued to email Ms. [redacted] monthly for the payment. Late fees also accrued monthly as did billing fees. Per section 10 of our terms and agreement, when any account goes beyond 60 days past due, we are allowed to take our payment owed using any method of payment the customer had previously used with us. This is done by computer monthly on the 10th of every month. On 7/10/2016, we were finally able to retrieve our money. We would be happy to issue a refund in the amount of 83.00 (133.68 taken - 50.68 originally owed = 83.00) for the late charges and other fees,  but will not be refunding the full 133.68. If this is agreeable, Ms. [redacted] will need to contact us directly at ###-###-####. Her account will be noted so that any agent will be able to issue the refund.