Select Portfolio Servicing, Inc.

Credit Correction On July 15, 2016, an auto draft payment was posted to the account in the amount of $2,On July 21, 2016, SPS received notification that Mr***’s bank account was closed and the payment was returnedWe have reviewed the additional documentation and will update
the reported informationThis updated information has been submitted to the Credit Reporting Agencies (CRAs) We have requested that the CRAs remove any related negative reports for the information we provided in August It may take up to days for the update to appear on your credit reportUntil posted, you may use this letter as evidence of your updated credit reporting

June 12, Revdex.com West South Salt Lake City, UT Customer’s Name: George D*** Revdex.com Complaint #: *** Account Number: ***Property Address: * *** *** Binghampton, NY *** Dear MsW***, Select Portfolio
Servicing, Inc(SPS), the mortgage servicer on the above referenced account, received your correspondence dated June 8, 2015, accompanied by a dispute from the D***sIn the D***s’ correspondence they state that SPS has been billing them for services paid on their behalf and also for late charges even though they are not lateThe D***s requests that SPS pay back all moneys plus interest to date, and correct what is being reported on their credit reportSPS has reviewed the issues raised and will respond belowA copy of this response will be provided to the D***sSPS charged a late fee on January 16, because we did not receive the payment until January 20, Even though a late fee was charged, the account was not reported delinquent to the credit reporting agencies because the D***s paid in the month that the payment was dueEnclosed is a copy of the payment historyLate charges do not accrue interest; however, as a courtesy, we waived the late fees in the amount of $On May 30, 2013, SPS completed a property inspection, which was a charge of $At the time of the inspection, the account was due for March 1, 2013, or months past dueAs this was an advance, paid for by SPS due to the delinquency of the account, the funds advanced accrued interestThe last time SPS reported the account delinquent to the credit reporting agencies was in April Our records show that we are furnishing information to the credit reporting agencies regarding their account status consistent with the receipt of their paymentsTherefore, we respectfully decline their request for SPS to refrain from negatively reporting to any credit agenciesAs of the date of this letter, the account is current and due for June 1, If the D***s are experiencing a financial hardship and are unable to bring the loan current, SPS offers many loan resolution options at no cost to our customersPlease call us as soon as possible to discuss their situation and the options that may be available to them*** The D***s may request and we will provide, at no charge, copies of the documents that we relied on in reaching our determination that no error occurredIf we cannot provide such documents because they are privileged or proprietary we will advise themPlease send any requests to: Select Portfolio Servicing, IncAttn: Research Documents P.OBox *** Salt Lake City, UT *** If the D***s have any questions or concerns, they may contact our Customer Service DepartmentOur toll-free number is ###-###-####, and representatives are available Monday through Thursday from 8:a.mto 11:p.m., Friday from 8:a.mto 9:p.m., and Saturday from 8:a.mto 2:p.m., Eastern TimeSincerely, John D*** Consumer Ombudsman Specialist Phone ###-###-####, Option Fax ###-###-#### cc: Mrand MsD***

Hello,We have searched for this customer and property address in our system and we cannot locate any such person or property that we service. It would be most helpful if the property address that Select Portfolio Servicing services can be included in the complaint. Please advise. thank you

Revdex.com: Not satisfactory, because I sent all the documents via certified mail on 6/14. Recieved on 6/18
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,...


[redacted]

We are unable to identify an account with the information provided.  Can you please provide an account number? Thank you, Autumn L[redacted] 801-594-6262[redacted]

Hello Ms. [redacted], We are unable to locate the subject property in our system. We attempted to call the customer at the contact number provided and the number is disconnected. Please let us know if there is new information we can use to locate this account.  Thank you, Joshua B[redacted]