Select Property Management, Inc

Mr *** did fax over an application (his only) on January and there were no applications for the property at that timeHe talked to *** & ***He was informed by *** after speaking to *** that just a faxed application would not hold a position
*** remembers specifically informing him that application fees were required in order to be "in line" for a property The daughter & boyfriend did not submit applications or the fees (for all 3) until February at approx4:pm. On Monday morning, Feb at 8:AM, we picked up from the nite drop an application from over the weekend which included application fees The application & fees from the applications submitted and picked up first thing Monday morning at 8:were in first position. *** is new and may not have articulated things perfectly but he also spoke to *** said she told him on Friday, Jan that without the fees we would not be looking at or processing the application until we had them. *** does not believe that she misrepresented the situation to Mr *** on Friday and he evidently disregarded the information provided by *** on Friday. I did NOT tell the daughter & boyfriend Monday at 4:they were in first position I did review the application process with *** to make sure it is very clear in her mind about the application processIn order to establish a position in line we need the applications from all the proposed occupants and the application fee(s)We process applications on a 1st come, 1st to qualify, 1st serve basis.In closing the $in money orders have already been mailed to the address that Mr***'s daughter supplied to our staff

In response to this complaint, Mr*** completed a moinspection with our staff prior to signing a one year leaseHe was also asked prior to signing the lease if he was sure this was the right home for himHis response was yes I want this home
Once we had been informed about the smoke
detector we had our handyman contact him for access which Mr*** refused him access
The home has no habitability issues or safety concerns, we are advertising the home and if we do receive and approve a new applicant for the homeWe will by law refund any funds from the days rent he has been chargedMr*** needs to understand he signed a legal binding contract for one yearThe owner has a right to be paid rent until we have the unit re-rented
If you should have any questions or concerns, please let me know
Thank you,
*** ***
Vice President

I am aware of the past issues on this property, unfortunately part of the issue was that are accounting department did follow standard procedures concerning pre-paid rentsIt was an oversight with the handling of pre-paid rent.I have reviewed this account and can't see any funds that have not been accounted for, attached is a copy of our General Ledger which shows all in's and out's on the propertyIn addition I have attached a copy of our internal report showing all notes and adjustments.I don't find any funds that should be released to the client, in fact we have mailed a check for a partial reimbursement for management fee of $plus $for the bookkeeping fees.After reviewing this account the client may have overlooked the final invoice for *** *** for parts for the repair of the air conditioner of $However; I can see were there is any funds due to this client. If this client still has questions or concerns please feel free to email me directly at *** I do travel a lot for work however I will respond to any questions or concerns.Thank you,

I am rejecting this response because:1. I do not know who the author of this message is.2. "The daughter & boyfriend did not submit applications or the fees (for all 3) until February 2 at approx. 4:30 pm." because that is what they were told to do by [redacted].3. "I did NOT tell the daughter & boyfriend Monday at 4:30 they were in first position. " No one said that YOU did. [redacted] from your office and [redacted], the person that showed the apt, did.4. Your "blame the customer" response speaks volumes to the lack of customer service your office provides. It is obvious to me and anyone else that reads your defensive and condescending response. Calling the integrity of an AF Officer is totally out of line.5. "[redacted] said she told him on Friday, Jan 30 that without the fees we would not be looking at or processing the application until we had them."  The next sentence was can we turn them in on Monday at the viewing? The response was yes. We were told we were the only application and Monday would be fine. We should have been made aware that if another application comes in, that one will be considered first position. We would have them made sure to get everything so as not to jeopardize our standing. Lastly, knowing the whole situation and seeing that there was miscommunication on the part of your office, I would think a your office would honor our application based on what was told to us regarding our position. [redacted] being new is not a valid reason for what happened.  It seems as if there is another reason you didn't want rent us the apartment. Again, it does not pass the smell test. Something is not right, whether is be special preference for someone that one of your staff knows or other reasons I will not mention in this email.Thank you for returning our money. We will keep an eye out for the check.

Response is that I have shredded the Identification Form that is required. Which was not completed correctly.Which is the only reason it has been shredded.The form asks for Auto Information Make & Model, Color Registered Owner and License # and State. We don't ask for there Drivers License...

number.Also, just to clarify the basic requirements are for income to be 3 time the monthly rent.Not the deposit, on the average our deposits are equal to the fist months rent. [redacted], VP

I have received all of the move-in and move-out paperwork including photos. I am reviewing all information available before I can give a final response. This owner has requested all security deposit be forwarded to her without paying any invoices and we close this account. Until I have completed my...

review there will be no part of the security deposited forward. We will close this account once this issue has been resolved. There has been work completed and if need be we will have vendors return and redo items that were not completed prior to payment. We need to have access to the property to allow vendors back into the home. However this owner has requested all of the keys back and the remote to the garage.  I will be requesting access for one additional week to allow vendors to go back and address any issue we find. I will complete my response as soon as possible.  Thank you,

I am aware of the past issues on this property, unfortunately part of the issue was that are accounting department did follow standard procedures concerning pre-paid rents. It was an oversight with the handling of pre-paid rent.I have reviewed this account and can't see any funds that have not been...

accounted for, attached is a copy of our General Ledger which shows all in's and out's on the property. In addition I have attached a copy of our internal report showing all notes and adjustments.I don't find any funds that should be released to the client, in fact we have mailed a check for a partial reimbursement for management fee of $142.29 plus $10 for the bookkeeping fees.After reviewing this account the client may have overlooked the final invoice for [redacted] for parts for the repair of the air conditioner of $85.00. However; I can see were there is any funds due to this client. If this client still has questions or concerns please feel free to email me directly at [redacted] I do travel a lot for work however I will respond to any questions or concerns.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  while this resolution does not warn the lake tahoe community and public of the poor principals and business practices of [redacted] banker select property management, and its representative, [redacted],  it does include my requested return of most all funds that were inappropriately spent.  however, I do not want other property owners or the tourists to be victimized by this company,  and intend to make it my business to inform and educate them.

First I'm sure we can get this handled and a clear understanding of what has happened. I would like to start with having the Senior Branch Manager give the applicant a call tomorrow. Also, I will see when the funds were released for the refund of the application fee.If this is acceptable [redacted] will...

call tomorrow morning. Thank you,[redacted] VP

In response to the above complaint, I will address most of the residents’ concerns. The repair which they are speaking of is now damaging the ceiling which may or may not be part of the issue with the toilet. This is why we informed the resident that July 13th was not acceptable. The toilet...

issue will be repaired and between the residents schedule and the owners schedule the toilet has not been addressed. This owner handles his own maintenance at this property. They have been unable to get it repaired. Also, this home has 3 bathrooms; yes it may be a bit inconvenient however they do have 2 fully functioning bathrooms available. [redacted] has offered repeatedly to meet either the owner or vendor at the property to get this repair done. Not acceptable, even with the fact that all [redacted]s’ employees have had a complete background and are insured under [redacted]. As far as the owner harassing the resident, first I would recommend blocking his number on all of their phones. If he shows up at the property without proper notice and attempts to access the home they should call the police. I do however find it hard to believe that our manager which is licensed and has been handling properties for over 19 years, would risk is position. By stating not to call the police and that we could evict for those reasons. However, to clarify per-[redacted]’s leases it is not acceptable to change the locks on the home without approval and could be reason for eviction. We will send a letter to the owner notifying him that he must go through our office if he needs access and to stop contacting you directly. We will inform him his number has been block on your phones. I recommend that when there are maintenance issues, and you are not available within a responsible time frame you allow our staff to meet the vendor and or owner at the property and allow access. [redacted] staff would stay at the property until either the work is completed or you are available to be present. Also, evictions have too have cause therefore retaliation is not an option for [redacted].   In closing I would also recommend all communication with our staff be via email, to protect both the residents and [redacted]s rights and responsibilities. Regards,

Follow up response, Senior Branch Manager [redacted] did leave a message this morning for complainant.  At which time the second applicant called [redacted] back and explained her daughter was unavailable to call do to work, so she was asked to return [redacted]’s call. The items which were discussed are as follows:  From the first time this applicant communicated with the staff they understood that there was an application in front of theirs. If in fact that person ultimately didn’t accept and pay a deposit by 5/4/17 we would contact these applicants which and have been second in line. The application fees have been submitted for refund, which is handled by a third party company which is why it could take up to 10 business days, one fee has been refunded.  If the funds are not received by 5/12/17 please notify our office, to allow us to follow up. Handling of rental applications, our policy is on the first come-first severed basis, which is legal. We don’t block applicants from applying; however this home had a minimum of 3 applicants including this complainant. We always leave the advertisement up until we receive a deposit. If we don’t receive a deposit from the person (s) in a set time we move to the next set of applications. In addition, once we inactivate our listing from our web site it may still show on other site, i.e. Zillow, post lets and others for several days. My understanding of the overall outcome is as follows, if the deposit is not received today 5/4/17 we will in fact contact the complainant on 5/4/17 to see if they are still interested in the property. If so a new application fee would be required. In addition I have request that [redacted] reviews the information we gather from the applications for the final approval or denial, if they decide to re-apply. In closing; I would like to apologize for any frustration you may have experienced, I also believe there had been too many hands in the pot. I hope I have been able to address any concerns there may have been.Please let me know if you should have any additional questions/concerns. Thank you,Management SPMI  [redacted]

I will try and reply to as many of this past tenants concerns as possible: 1) the past manager sold her business to Select and continued to work on the Real Estate side of our company. Which she is still working for Select. No water: after scheduling the vendor to go to the property we were informed...

the following week that the wife had canceled the vendor because a family member repair the problem. Propane smell was due to the tank being almost empty according to the propane company. We were also notified by this company there were no leaks. The tenant was asked multiple time for the name of the repairman used on the first repair and or a receipt to be reimbursed. The owner did refuse to reimburse for the second repair until the balance of rent and late fees had been paid. The owner agreed to allow them to break their lease two months early, we did request copies of the three police reports, however we still have not received anything. We received notice on 11/2/15 they would be moving out and on 11/10/15 they turned in there keys. The home was not clean, there was broken blinds, form insulation around windows and doors which was why the doors would not open without pushing on it very hard, Carpets required cleaning, food left in freezer and drawers, residue in tub, stove not clean  this is a over view. The past tenant was mailed an estimate of there disposition for the security deposit with in the legal time frame of 21 days. (Which is legal) When it was returned wrong address, we contacted the past tenant by email and verified the address, and re-mailed the estimate and the final disposition. I will only state there is always two sides to every story and I have tried to answer most if not all of this past tenants complaints. Thank you

Check was received and signed for on 10/26/16 by [redacted] and the check was cashed and clear the bank on 10/28/16. I believe this matter should be closed at this time. Thank you,

Review: We are tenants, and have had numerous issues with the owner and property manager. These are a few of the bigger issues we've had with them:

1) At this time, we've had a leaky toilet for over 6 weeks. 2 weeks ago, they asked us to turn off the toilet, which we did. I called the leak in right away, on May 20th. The owner came out once to repair it himself, but it got worse. He then came out with City Inspector; no resolution. Finally they approved a licensed plumber, but the soonest I could meet with him due to our work schedules is 7/13. [redacted] (Yuba City branch) and [redacted] (Roseville branch) of Select Prop Mgmt just emailed me that this is an unacceptable amount of time. How can they wait 6 weeks to resolve, then complain to me that I'm not acting quickly enough?

2) Nov 2016 to March 2016 - we had rodents living in between the floors of the home. At the time, I was pregnant. I paid pest control providers to come out and fix the issue, but the attic needed to be sealed off, which is owner's responsibility. I worked with [redacted] (Roseville branch) on this issue. It wasn't resolved for months. Although the rodents fortunately never broke into the air system, it could have happened at any time during those months, posing health hazards for myself and my unborn child.

3) 9/2/15 - The owner contacted me because he wanted immediate access to the property to check a water heater replacement. I wasn't home, so I said it would have to be the following day, respecting his right to access within 24 hrs. Owner threatened me, saying "I know you're home and I'm going to wait outside until someone opens the door." He then proceeded to use a key to let himself into the property without our permission. [redacted] advised I could be evicted if I changed the locks or went to the police. I said that would be wrongful eviction, but [redacted] said he couldn't stop it from happening. We are constantly harassed by the owner, with no mediation from the property managers.Desired Settlement: We'd like timely maintenance repairs, with reasonable accommodation for our work schedules.

We'd like for the property manager to provide communication between us and the owner, so we don't have to deal with the owner directly. And for the property manager to advise the owner to stop harassing us (coming by unannounced, calling repeatedly, etc).

We'd like some kind of assurance that we won't be evicted for complaining and trying to exercise our tenant rights.

Business

Response:

In response to the above complaint, I will address most of the residents’ concerns. The repair which they are speaking of is now damaging the ceiling which may or may not be part of the issue with the toilet. This is why we informed the resident that July 13th was not acceptable. The toilet issue will be repaired and between the residents schedule and the owners schedule the toilet has not been addressed. This owner handles his own maintenance at this property. They have been unable to get it repaired. Also, this home has 3 bathrooms; yes it may be a bit inconvenient however they do have 2 fully functioning bathrooms available. [redacted] has offered repeatedly to meet either the owner or vendor at the property to get this repair done. Not acceptable, even with the fact that all [redacted]s’ employees have had a complete background and are insured under [redacted]. As far as the owner harassing the resident, first I would recommend blocking his number on all of their phones. If he shows up at the property without proper notice and attempts to access the home they should call the police. I do however find it hard to believe that our manager which is licensed and has been handling properties for over 19 years, would risk is position. By stating not to call the police and that we could evict for those reasons. However, to clarify per-[redacted]’s leases it is not acceptable to change the locks on the home without approval and could be reason for eviction. We will send a letter to the owner notifying him that he must go through our office if he needs access and to stop contacting you directly. We will inform him his number has been block on your phones. I recommend that when there are maintenance issues, and you are not available within a responsible time frame you allow our staff to meet the vendor and or owner at the property and allow access. [redacted] staff would stay at the property until either the work is completed or you are available to be present. Also, evictions have too have cause therefore retaliation is not an option for [redacted]. In closing I would also recommend all communication with our staff be via email, to protect both the residents and [redacted]s rights and responsibilities. Regards,

Review: On April 28, 2016 I assisted my brother in setting an appointment to view an apartment. My brother only had an ID so I was told by Select that I had to give my name and DL#, I did not want to but my brother would not be given an appointment time unless I did. The form my brother and I both had to provide information on did not ask for license plate number it read, "License #"

My brother was told during our first meeting with Select he would have to provide 3X's the rent for a deposit. My brother could provide the 3X's rent deposit. We were given an appointment. We went to the appointment showing, scheduled for the next day April 29, 2016 at 2:00 PM. We were then told that he had to have "household income sufficient to cover 3 times rent". We said he did not and asked if that would make him unqualified for the apartment and was told yes. After we left I called Select and explained that we were not qualified and asked what were they going to do with the form we filled out with my name and DL # and my brothers information. I was told they would file it. I asked why, she said, in case you contact us again. I said we would not be back since my brother does not qualify and I wanted the form with my name and DL# back or the promise that they would shred it. She said she had to talk to her supervisor, and came back and said yes I could have it back, then called me back from the caller ID and said I could not have the form back because it had my brothers information on it. I said it also had my name and DL# that I did not want to provide. She said it was only suppose to be your license plate #. The form says "License #", not license plate #. They had all areas highlighted light green that had to be filled out.Desired Settlement: I want the form that my brother and I had to fill out with our personal information returned to me. It has my name and DL# and that is my personal information that Select does not need to have on file for me.

Business

Response:

Response is that I have shredded the Identification Form that is required. Which was not completed correctly.Which is the only reason it has been shredded.The form asks for Auto Information Make & Model, Color Registered Owner and License # and State. We don't ask for there Drivers License number.Also, just to clarify the basic requirements are for income to be 3 time the monthly rent.Not the deposit, on the average our deposits are equal to the fist months rent. [redacted], VP

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I attempted to rent a property in downtown Sacramento for myself, my daughter, and her boyfriend. We arranged to fill out the applications and view the apt on Thurs 1/29/15. My Application was faxed in at 10:00 am on Friday 1/30/15. [redacted] told us my daughter and her boyfriend could turn in their application when the view the apt on Mon Feb 2nd at 4:30 pm . We were told we were in first position to rent the property by [redacted] and by the gentleman that showed the apt, [redacted]. Three days go by with no correspondence, so my daughter calls on Thursday to inquire on the status of the application. We were told by [redacted], the account manager the property had been rented out to someone else. She was amazed and asked how that could be; she was told there was someone ahead of us now mysteriously. I then called and [redacted] told me our application was not complete at 10:00 am on Friday 1/30/15 and there was an application that came in on Monday morning. I explained that we were instructed to turn in the other applications at 4:30 pm by [redacted], and we were told we were in 1st position with 2 different people. Her response was, "They should have checked with me before saying that. I will go over that with [redacted]. I don't know what else to tell you". I was speechless. I'll tell you what you could do, live up to your word. In all honesty, this does not pass the smell test. I could see if one person said that we were in first position but two employees of this company told us the SAME thing. It feels very discriminatory. I would not suggest using this Select Property Management for ANY reason.Desired Settlement: Return of application fees of 90.00, Letter of Apology

Business

Response:

Mr [redacted] did fax over an application (his only) on January 30 and there were no applications for the property at that time. He talked to [redacted] & [redacted]. He was informed by [redacted] after speaking to [redacted] that just a faxed application would not hold a position. [redacted] remembers specifically informing him that application fees were required in order to be "in line" for a property. The daughter & boyfriend did not submit applications or the fees (for all 3) until February 2 at approx. 4:30 pm. On Monday morning, Feb 2 at 8:30 AM, we picked up from the nite drop an application from over the weekend which included application fees. The application & fees from the applications submitted and picked up first thing Monday morning at 8:30 were in first position. [redacted] is new and may not have articulated things perfectly but he also spoke to [redacted] said she told him on Friday, Jan 30 that without the fees we would not be looking at or processing the application until we had them. [redacted] does not believe that she misrepresented the situation to Mr [redacted] on Friday and he evidently disregarded the information provided by [redacted] on Friday. I did NOT tell the daughter & boyfriend Monday at 4:30 they were in first position. I did review the application process with [redacted] to make sure it is very clear in her mind about the application process. In order to establish a position in line we need the applications from all the proposed occupants and the application fee(s). We process applications on a 1st come, 1st to qualify, 1st serve basis.In closing the $90 in money orders have already been mailed to the address that Mr. [redacted]'s daughter supplied to our staff.

Consumer

Response:

I am rejecting this response because:1. I do not know who the author of this message is.2. "The daughter & boyfriend did not submit applications or the fees (for all 3) until February 2 at approx. 4:30 pm." because that is what they were told to do by [redacted].3. "I did NOT tell the daughter & boyfriend Monday at 4:30 they were in first position. " No one said that YOU did. [redacted] from your office and [redacted], the person that showed the apt, did.4. Your "blame the customer" response speaks volumes to the lack of customer service your office provides. It is obvious to me and anyone else that reads your defensive and condescending response. Calling the integrity of an AF Officer is totally out of line.5. "[redacted] said she told him on Friday, Jan 30 that without the fees we would not be looking at or processing the application until we had them." The next sentence was can we turn them in on Monday at the viewing? The response was yes. We were told we were the only application and Monday would be fine. We should have been made aware that if another application comes in, that one will be considered first position. We would have them made sure to get everything so as not to jeopardize our standing. Lastly, knowing the whole situation and seeing that there was miscommunication on the part of your office, I would think a your office would honor our application based on what was told to us regarding our position. [redacted] being new is not a valid reason for what happened. It seems as if there is another reason you didn't want rent us the apartment. Again, it does not pass the smell test. Something is not right, whether is be special preference for someone that one of your staff knows or other reasons I will not mention in this email.Thank you for returning our money. We will keep an eye out for the check.

I moved into an older home in Auburn ,Ca early last year. Our original property manager was polite, informative and helpful. To be honest she won us over and was a big reason we chose to rent out the space. After about 3 months that property manager had quit due to the owners behavior ( I know this because she kept in touch with me, she happened to know a mutual friend.) After she left the new PM started our relationship by making my wife cry on the phone because we were 2 days behind on rent, well within our 5 day grace period. During our time there the home began to fall apart as older homes do.

First the wall heater began to leak propane, the worker who came out told me it looked to have not been serviced in years and was leaking a steady stream of propane into the home, where my wife and 6 month old infant spent most their day because she is stay at home mom. After getting the heater fixed, we found a leak in the propane tank itself, when I reported this to the owner she refused to fix the problem. I had to pay out of pocket to have a repair man come out and red tag the tank in order to get any movement from the owner.

After the tank was fixed, the water heater broke, a small piece, some sort of brass fitting had worn out. I tried to get in touch with both the property manager and landlord for over 3 days before I AGAIN paid out of pocket for the repair so that my child could have a bath. 7 days after the water heater broke I finally received a phone call back from the property manager, she told me the owner would not be paying for the $75.00 repair because I did it myself. All this was bad enough but what happen next was the last straw.

Over the course of three nights, an unknown individual tried to kick down my front door three separate times around 2am. the door was damaged to say the lease and my family was in fear for our safety. I filed three separate police reports, all three officers agreed the damaged appeared to be an attempted break in. Because of this we moved out 1 month early. We spent 4 days deep cleaning the home and returning it to its original condition, aside from the door.

It took the landlord over 3 and a half weeks to send what was supposed to be our deposit back, well passed the date required by law. What came in the mail was a BILL for the door that was kicked in by a burglar. So just so I make myself clear, select property management is charging me for being attacked in the middle of the night...hmmm not sure that was in my renters agreement, I would not recommend this company to my worst enemy.

Review: I moved into an older home in Auburn ,Ca early last year. Our original property manager was polite, informative and helpful. To be honest she won us over and was a big reason we chose to rent out the space. After about 3 months that property manager had quit due to the owners behavior ( I know this because she kept in touch with me, she happened to know a mutual friend.) After she left the new PM started our relationship by making my wife cry on the phone because we were 2 days behind on rent, well within our 5 day grace period. During our time there the home began to fall apart as older homes do. First the wall heater began to leak propane, the worker who came out told me it looked to have not been serviced in years and was leaking a steady stream of propane into the home, where my wife and 6 month old infant spent most their day because she is stay at home mom. After getting the heater fixed, we found a leak in the propane tank itself, when I reported this to the owner she refused to fix the problem. I had to pay out of pocket to have a repair man come out and red tag the tank in order to get any movement from the owner. After the tank was fixed, the water heater broke, a small piece, some sort of brass fitting had worn out. I tried to get in touch with both the property manager and landlord for over 3 days before I AGAIN paid out of pocket for the repair so that my child could have a bath. 7 days after the water heater broke I finally received a phone call back from the property manager, she told me the owner would not be paying for the $75.00 repair because I did it myself. All this was bad enough but what happen next was the last straw. Over the course of three nights, an unknown individual tried to kick down my front door three separate times around 2am. the door was damaged to say the lease and my family was in fear for our safety. I filed three separate police reports, all three officers agreed the damaged appeared to be an attempted break in. Because of this we moved out 1 month early. We spent 4 days deep cleaning the home and returning it to its original condition, aside from the door. It took the landlord over 3 and a half weeks to send what was supposed to be our deposit back, well passed the date required by law. What came in the mail was a BILL for the door that was kicked in by a burglar. So just so I make myself clear, select property management is charging me for being attacked in the middle of the night...hmmm not sure that was in my renters agreement, I would not recommend this company to my worst enemy.Desired Settlement: The door I am being billed for was kicked in by a crazy person, I have three police reports to confirm this. I want my full deposit back as this was the only damage sited. I also would like the $75.00 dollars back I paid out of pocket to fix our water heater.

Business

Response:

I will try and reply to as many of this past tenants concerns as possible: 1) the past manager sold her business to Select and continued to work on the Real Estate side of our company. Which she is still working for Select. No water: after scheduling the vendor to go to the property we were informed the following week that the wife had canceled the vendor because a family member repair the problem. Propane smell was due to the tank being almost empty according to the propane company. We were also notified by this company there were no leaks. The tenant was asked multiple time for the name of the repairman used on the first repair and or a receipt to be reimbursed. The owner did refuse to reimburse for the second repair until the balance of rent and late fees had been paid. The owner agreed to allow them to break their lease two months early, we did request copies of the three police reports, however we still have not received anything. We received notice on 11/2/15 they would be moving out and on 11/10/15 they turned in there keys. The home was not clean, there was broken blinds, form insulation around windows and doors which was why the doors would not open without pushing on it very hard, Carpets required cleaning, food left in freezer and drawers, residue in tub, stove not clean this is a over view. The past tenant was mailed an estimate of there disposition for the security deposit with in the legal time frame of 21 days. (Which is legal) When it was returned wrong address, we contacted the past tenant by email and verified the address, and re-mailed the estimate and the final disposition. I will only state there is always two sides to every story and I have tried to answer most if not all of this past tenants complaints. Thank you

Review: Select Property Management has been handling our rental property in Gridley, CA. We have repeatedly had incorrect monthly statements, where we did not receive the correct amount of rental income. Corrections have only been made after repeated phone calls and inquiries on our part. Most of these phone calls and inquiries were met with no response, via phone or email. We decided to end our business with Select due to their poor accounting skills. For example, our final month of rent was off by $385. I have gone into the office to find out what the additional charges for our final month were on 6/12/15. I was assured I would receive an answer on the same day but did not receive any call. I called the office on 6/15/15 and left a message and still have not heard back. This exemplifies the customer service that we've received through the entire relationship. Each time, we are told to refer to the statement - a statement that they are unable to explain! To top this off, while we've had to correct their math and have them make payment adjustments on at least 4 occasions, we are charged an extra $10 a month for administrative duties that we've had to audit.Desired Settlement: We would like a detailed explanation of all fees subtracted from our final month of rent collected that account for the $385 of missing income. We expect Select to contact us directly and to refund us our missing rental income.

Business

Response:

I am aware of the past issues on this property, unfortunately part of the issue was that are accounting department did follow standard procedures concerning pre-paid rents. It was an oversight with the handling of pre-paid rent.I have reviewed this account and can't see any funds that have not been accounted for, attached is a copy of our General Ledger which shows all in's and out's on the property. In addition I have attached a copy of our internal report showing all notes and adjustments.I don't find any funds that should be released to the client, in fact we have mailed a check for a partial reimbursement for management fee of $142.29 plus $10 for the bookkeeping fees.After reviewing this account the client may have overlooked the final invoice for [redacted] for parts for the repair of the air conditioner of $85.00. However; I can see were there is any funds due to this client. If this client still has questions or concerns please feel free to email me directly at [redacted] I do travel a lot for work however I will respond to any questions or concerns.Thank you,

Business

Response:

I am aware of the past issues on this property, unfortunately part of the issue was that are accounting department did follow standard procedures concerning pre-paid rents. It was an oversight with the handling of pre-paid rent.I have reviewed this account and can't see any funds that have not been accounted for, attached is a copy of our General Ledger which shows all in's and out's on the property. In addition I have attached a copy of our internal report showing all notes and adjustments.I don't find any funds that should be released to the client, in fact we have mailed a check for a partial reimbursement for management fee of $142.29 plus $10 for the bookkeeping fees.After reviewing this account the client may have overlooked the final invoice for [redacted] for parts for the repair of the air conditioner of $85.00. However; I can see were there is any funds due to this client. If this client still has questions or concerns please feel free to email me directly at [redacted] I do travel a lot for work however I will respond to any questions or concerns.Thank you,