Select Security, Inc.

Initial Business Response /* (1000, 5, 2017/08/16) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Hi,
The vehicle does have a days or miles limited warranty , however the repair needed was caused by something that impacted
the undercarriage , therefore not being covered by the warranty
Pictures of the damage that were taken by a dealership in CA were forwarded to the customer , as well as copies of the inspection that was done hereOur shop didn't notice the leak while the vehicle was here and there were no warning lights
Customer satisfaction is very important to us and we always try to do our best to have happy customers
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2017/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is impossible that we could have hit something hard enough to cause that much damageWe drive solely on paved, city roadsEven our local GMC service advisor said that crack didn't look brand newThe leak was noticed the day after purchasing the vehicle on top of the extra dents and dings that we were not informed ofIf you care so much about customer service you will do the right thing and pay to fix the oil pan so we can have our vehicle back

Initial Business Response /* (1000, 5, 2017/09/21) */
We explained and showed the customer the part and showed her how it had been glued in as the tabs were broken off not allowing proper installationThe customer purchased the car used from another dealer or private party and had been obviously
not correctly repaired to sell the vehicleIn no way should we be held responsible for something someone else brokeIn the spirit of goodwill we will go ahead and replace the part at no cost to the customerI left a voicemail for the customer explaining the part had been ordered and she will be notified once received and scheduled for install
Initial Consumer Rebuttal /* (2000, 7, 2017/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/05) */
Hi...We provided a service that the customer requested and in providing this service we have to pay the technicianThat is why we charge the feeThank yourandy
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I understand that you need to pay the tech, but the requested service was not performed
Final Business Response /* (4000, 9, 2015/08/05) */
Hi...Customer asked us to provide this service and was aware and signed for all chargesThank you
Please see supporting document online

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: [redacted] Service Mgr
Contact Phone: 775 284-8021
Contact Email: [redacted]
We are here to assist. If we have made a mistake the customer can contact me directly, [redacted], Service Manager, 775...

284-8021 and I am here to assist. We have performed over 19 oil changes for this customer, this is the first I have heard of any concern. I encourage the customer to bring the car in so we can review.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will try to contact them one last time
Final Business Response /* (4000, 9, 2016/01/20) */
As stated before, we are here to assist. If we have made a mistake the customer can contact me directly, [redacted], Service Manager, 775 284-8021 and I am here to assist. We have performed over 19 oil changes for this customer, this is the first I have heard of any concern. I encourage the customer to bring the car in so we can review and make this right.

Initial Business Response /* (1000, 5, 2015/10/22) */
[redacted] came in on 9/24 indicated he was selling the car and wanted an inspection. We offer two inspections, a visual for $125 and a more in depth for $250. [redacted] opted for the $125 inspection. During the visual inspection we found a...

bad radiator cap and replaced it and included the replacement in the price of the visual inspection. No visual concerns were found with the radiator or the radiator hoses. We have no idea why the radiator hose would blow off, that would require a more in depth diagnosis. [redacted] indicated to us that he drove the car for 400 miles after the inspection, if the car overheated due to a lack of coolant, it may cause the head gaskets to fail. Again, we were authorized to perform a visual inspection only and saw no problems with the radiator or radiator hoses at that time.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I came in requesting the radiator get checked out because it was leaking and then decided to do the inspection. The cap was supposed to fix the problem and keep all the coolant in the radiator, which it did not.
Final Consumer Response /* (4200, 11, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
if the problem was caused by no radiator fluid. why wasn't it topped off with the service?
Final Business Response /* (4000, 13, 2015/11/09) */
If the radiator did not have fluid the vehicle would not have made the 400 miles the customer indicates that he drove the car before it overheated.

Initial Business Response /* (1000, 5, 2016/03/07) */
hI...I BELIEVE THEY ARE VERY HAPPY. tHANK YOU
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
do I have the said vehicle no I do not still in there shop...

it's one thing or another and I feel that I am just getting a run around I would like my 500 back and my 1995 ford explorer I am not happy by any circumstances nor will I be I think they have lied about many things and I feel if you have to have a car this long to fix for 1 I don't want the car so with that being said I would like the 500 down that I put plus my 1995 ford Explorer back and then I will be happy.
Final Consumer Response /* (4200, 18, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still waiting for the return of my 500.00 down Payment have not recevied it as of yet.
Final Business Response /* (4000, 20, 2016/03/14) */
Good Day...As I explained to [redacted] we have cancelled his car deal and credited back his $500 down payment. He should be able to verify this credit with his credit card company in the next few days. Should he have any more questions he can call me directly at any time. Thank you

Initial Business Response /* (1000, 5, 2017/02/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted].[redacted]
It feels really bad to hear that a customer was treated like that and we would love to be able to talk to her and turn that experience...

around
Initial Consumer Rebuttal /* (3000, 7, 2017/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish I would have been treated this way when I walked into Subaru. I have now purchased a vehicle at a different location that treated me how I should have been treated at my initial visit. Thank you