Select Specialty Hospital

Re: [redacted] ID # [redacted] Dear Ms [redacted] :In response to your letter dated 6/24/17, please note that this is the first contact we have had with the Revdex.com regarding this complaintPlease advise the email or mail address you attempted to contact prior to this correspondence so that we can determine why your inquiry was not received.In regards to Ms [redacted] ’s complaint, our office did have an incorrect address listed in our system for her but this was corrected on 10/6/when we received information from our statement company that the address was not correct (we had [redacted] and the correct address was [redacted] ***)However, once we corrected the street number, we continued to send statements to Ms [redacted] on 10/11/16, 11/15/16, 12/20/16, 1/24/17, 2/28/17, 4/4/and 5/9/to the correct address - [redacted] ***, Per our statement company, no statements were returned for an incorrect address after the address was corrected on 10/6/16.The patient attended therapy visits between 10/28/and 12/23/16, which the final date of service was paid by her insurance on 1/5/She was sent statements for her final balance due after that dateThe account was sent to collections on 5/24/for non-payment after we had sent statements to the patient’s correct address.Unfortunately, due to a clinical error, we had an incorrect address at first, but that was corrected in October, Several statements from 10/11/?" 5/9/were sent to the correct address, which matches the address on her Revdex.com complaintI have included copies of the statements for each print date showing that they were mailed to the correct address.It's unrealistic that Ms [redacted] wouldn’t have received any of the statements mailed to her home address between October 11, and May 9, However, she may want to check with her local post office because none of the statements were returned during that time frame.If you need any additional information, please contact me at ###-###-####.Thank you,Lynda L***Client Services Manager

In response to the complaint from *** ***. The complaint ID #was submitted by *** *** for, Mr***. Mr*** was our renter. The building was purchased from Heritage Building System, established in
1979. The building is prefabricated so all one has to do is assemble it. They gave me excellent assembly instructions and support. I did not build this alone. I had a subcontractor work with me to construct the building whom has plus years in building constructionBoth Mr***’s insurance adjustor, and our insurance adjustor said the roof/building was well constructed. This was the first and only issue I have had with the building. As for the accusation that I cut corners and worried about repair cost is a total fabrication also. There have been no attempt to pass along any repair cost to the other tenants, nor will there be. Our contract that he signed states “Lessor is not responsible for damage or loss of Lessee’s stored property under any circumstances or for any reason.” This is a prime example of why this statement is included in the contract. When Mr*** put his lock on the units (4) he became the only person to be able to monitor the inside of these units. I do a physical inspection daily of the unused units, and the exterior of the building. The leak developed sometime during his occupancy and it trickled in under the roof. Not noticeable from the outside, but certainly from the insideBy not checking on his possessions or conditions inside his units the problem was not addressed as quickly as it should have been. Had he done so the problem could have been averted completelyI was notified by another renter that the floor in their unit was damp. I investigated the situation and decided to notify all renters and asked them to come and open their units so we could see if there was any explanation for it. That is when I discovered that water was seeping from the insulation in one of Mr***’s unit. You could tell that this had taken some time to get to this point because there was no visible sign of where the leak occurred, and wicking of water is a slow processI assisted Mr*** to remove some of his belongings and even helped him to move some of his belongings into my personal shed on our property as well as into another unit in the storage building. He left the belongings there for a couple days and then moved the items back into the storage unit that hadn’t been repaired yetThose items were left in that unit for several more weeks before he came back for them. Upon identifying the problem I immediately began our repairs from the outside. And eventually from the inside after I told Mr*** that I would have to cut off his locks if he did not let me enter to make repairs. He did then comply and I removed and replaced the wet insulation. And even though I could not find the exact spot of the leak, I fixed it by caulking the seam under the roof and the outside wall. It is the sole responsibility of the renter to care for his/her property and monitor the conditions inside their units

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their story on the matter has changed from original response provided to me by phoneFirst response was hadn't received payments from my insurance which was now claiming had wrong address but no justification for why it took them so long to bill for dates of serviceThis business is shady and will no longer use their services
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their story on the matter has changed from original response provided to me by phoneFirst response was hadn't received payments from my insurance which was now claiming had wrong address but no justification for why it took them so long to bill for dates of serviceThis business is shady and will no longer use their services
Regards,
*** ***

Re: [redacted]
ID #[redacted]Dear Ms. [redacted]:In response to your letter dated 6/24/17, please note that this is the first contact we have had with the Revdex.com regarding this complaint. Please advise the email or mail address you attempted to contact prior to this correspondence so that we...

can determine why your inquiry was not received.In regards to Ms. [redacted]’s complaint, our office did have an incorrect address listed in our system for her but this was corrected on 10/6/16 when we received information from our statement company that the address was not correct (we had [redacted] and the correct address was [redacted]). However, once we corrected the street number, we continued to send statements to Ms. [redacted] on 10/11/16, 11/15/16, 12/20/16, 1/24/17, 2/28/17, 4/4/17 and 5/9/17 to the correct address - [redacted], Per our statement company, no statements were returned for an incorrect address after the address was corrected on 10/6/16.The patient attended 56 therapy visits between 10/28/16 and 12/23/16, which the final date of service was paid by her insurance on 1/5/17. She was sent 4 statements for her final balance due after that date. The account was sent to collections on 5/24/17 for non-payment after we had sent 7 statements to the patient’s correct address.Unfortunately, due to a clinical error, we had an incorrect address at first, but that was corrected in October, 2016. Several statements from 10/11/16 — 5/9/17 were sent to the correct address, which matches the address on her Revdex.com complaint. I have included copies of the statements for each print date showing that they were mailed to the correct address.It's unrealistic that Ms. [redacted] wouldn’t have received any of the 7 statements mailed to her home address between October 11, 2016 and May 9, 2017. However, she may want to check with her local post office because none of the statements were returned during that time frame.If you need any additional information, please contact me at ###-###-####.Thank you,Lynda L[redacted]Client Services Manager

Dear BetterBusiness' Bureau
I am writing in response to the complaint filed on our company by our patient [redacted]....

Reference number given on the complaint was [redacted]. Please note that once we reviewed the patient's account further we have decided to write off the patient's balance. Nothing else will be due from the patient. We have already contacted the patient to let them know that we will be adjusting off this balance.
I have included the copy of the letter that we received from you as a reference. If there is anything else that you will need from us please do not hesitate to ask.
Have a great day,
[redacted] 
Customer Service Supervisor
NovaCare Rehabilitation

Review: I had orthotics made by Novacare as recommended by my doctor on September 12, 2013. This was to be billed to my insurance. In April of 2014, 7 months later, I received a bill from Novacare for the full amount of $195.00 immediately. When I contacted Novacare as to why they waited 7 months to send me my first bill, they told me that the insurance did not pay for it. I asked them why they did not notify me shortly after my visit and they did not have an answer for me. I told them if they had notified my at least by December, I could have used my flexible benefits account to pay the bill. Now that it is April, those funds are no longer available to pay this bill from last year and I will have to pay out of pocket. I spoke with [redacted], who never returned my call with a resolution to this situation and then called a month later when I got a second bill as asked to have a supervisor return my call. It has been several weeks and I have received no return call from a supervisor.Desired Settlement: I feel as though they should dismiss this bill as they waited a very extended length of time to bill me and also did not allow me to use funds in my flexible benefits account which could have covered this cost if they had billed me in a timely basis.

Business

Response:

Review: My physical therapist office did not disclose the amount I would be paying for each visit until they billed me 3 months into my therapy. Had I known how much each visit was costing, I would not have gone.Desired Settlement: I wish to pay only a small percentage of my bill.

Review: I received service on 1/24/13. My insurance, [redacted], sent me my EOB showing my HRA paid for this date of service yet I kept receiving bills from Nova Care with a balance due. When I called Nova Care they told me it was an issue with [redacted]. So I called [redacted] who confirmed the EOB is correct, and show that Nova Care cashed their check for that date of service. So we 3-way dialed Nova Care and my insurance rep explained this to Nova Care. After examining my account more closely, Nova Care realized two payments were received on the same day and I was told one was applied to 'the wrong account.' So we confirmed over the phone this should have been applied to my date of service 1/24 and my account should have zero balance. Instead, I keep receiving bills from Nova Care. So I called again, spoke with [redacted] in billing. She submitted a form on 7/1 for accounting to make an adjustment. Said this may take up to 30 days to process. I reiterated that I did not want this to affect my credit or go to a collection agency. I received another bill and called on 7/23, spoke with [redacted] who said she was asking for 30 day hold on collections to allow billing to go through. Today I received a final notice dated 7/31 saying I have 10 days to contact them. That would give me until 8/10, but I didn't even receive this letter in the mail until today, 8/17. I am writing because I don't owe this, it's Nova Care's mistake, I have to call every month about it and nothing has been resolved yet and now they're sending me to a collection agency because of their mistake. Please help. Thank you.Desired Settlement: I have wasted more time calling every month about this bill. It is beyond frustrating. I will contact them on Monday yet again but can the Revdex.com also do anything? I'm really at a loss here. My credit is on the line because someone misapplied my insurance company's payment. I don't know what else to do. I'm hoping if they get a call or letter about this from you they might speed up the process to correct my account. I've patiently waited for them to fix it, now it's getting ridiculous.

Business

Response:

Date: 09-17-13

Account# [redacted]

ID#[redacted]