SelectAccount

Dear Ms***, Thank you for bringing your concerns to our attentionWe understand there is some confusion about how a Flexible Spending Account (FSA) works and when documentation of an expense is requiredThe IRS states that any expense paid by the FSA must be deemed a qualified medical expense and validated by an independent third partyWhen you use a debit card to pay for your expenses the expense may automatically be validated by the merchant where the purchase or payment is made or may require additional documentation if the services offered by the merchant could include expenses which the IRS considers non-qualifiedThis information is also included in the debit card terms and conditionsWe reviewed your account and found the debit card purchase made on 1/14/for $was made at a provider in which documentation was required On 1/20/we sent you a letter requesting documentation to validate it was an eligible expenseThis letter stated that if the expense was not validated or if the funds were not returned to the account, the debit card would be disabled within daysOur records indicate you contacted our office inquiring where to send the documentation on March 2, Our representative advised you where to send the document, but as of today we have not yet received the documentation to validate this expenseBecause the document was not received within the days, your card was disabled on March 15, On March 31, 2016, we were notified by your employer that you were no longer employed with themWhen an FSA is terminated the debit card can no longer be usedThis means that any new claims for qualified expenses must be submitted with a claim form and approved documentation by the run-out deadline, which is June 30th, Only expenses incurred while you were an active employee can be submitted for reimbursement from the accountYour claims submission deadline is based on the termination date on the account which means all claims must be received by June 30, to be eligible to be processed from the accountAny funds remaining in the account after the claim submission deadline are forfeited to your employerIf you need assistance submitting any new claims or have any additional questions regarding your account, please contact our service center at ###-###-####Our representatives are available to help you Monday through Friday, 7am to 8pm CTThank you again for bringing your concerns to our attentionSincerely, Lisa [redacted] SelectAccount Operations Business AnalystFinal Response:Dear Ms***, We’re sorry to hear there have been issues faxing the document to SelectAccountOur Senior Client Advocate, [redacted] attempted to reach you by phone on 05/24/to assist you in obtaining the documents needed to validate the January debit card expenseHe is aware of the problems you’ve had with the debit card documentation and would like to help you resolve this issuePlease call him directly at [redacted] or email him at [redacted] You can also scan your document for the January expense and email it to him if you prefer this method of using the fax method Please also remember you have until June 30, to submit claims for expenses incurred between 1/1/and your employment end date with Sholom Community Alliance, 3/31/Any funds remaining in the account after 6/30/will be returned to your employer so we would encourage you to submit any qualified expenses as soon as possible You can use our Online Member Service Center to submit claims with your documentation to avoid any fax issuesAgain, we’re sorry about the problems you’ve experienced faxing the documentsWe look forward to assisting you resolve this matterSincerely, SelectAccount Operations Business Analyst

Further (formerly SelectAccount) appreciates the opportunity to respond to the complaint submitted to the Revdex.com by [redacted] on 3/28/ At Further, we take pride in delivering a simple health spending experienceWe trust and value our members and we sincerely apologize for the untimely response to resolve Ms [redacted] ’s issue Our account team looked into the complaint Ms [redacted] stated in her review; as of 3/26/this issue has been resolvedFurther provided a corrected tax document for Ms [redacted] ’s filesOur account team got in touch with Ms [redacted] following her 3/conversation regarding the correction to a tax document which reported two distributions in error Again, we sincerely regret the inconvenience the confusion may have causedIf you have any additional concerns, please don’t hesitate to reach out to me directly ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ Dear Ms [redacted] , Thank you for bringing your concerns to our attentionWe are currently reviewing your account and will have a full response to your concerns shortly Sincerely, SelectAccount Customer Solutions

I am rejecting this response because:
It's the same auto response non-answer SelectAccount has given me and others everytime they are held accountable for their incompetence. They have no interest in correcting their many, many errors or even listening to the issues their customers bring upHonestly, I think it's because all of this stuff goes over their headsEveryone at SelectAccount that I've dealt with has been very easily confused. Your team did NOT get in contact with me , so that's a blatant lie on your part. As to the rest, it took me following up THREE TIMES over THREE months to get what I requested. This issue was "resolved" when I threatened SelectAccount with a report to the IRSOtherwise they would have kept ignoring me. I almost didn't get this done in time to file my taxes, and I had to hold off on receiving my tax rebate because of you. So no, SA you didn't "resolve" this issue. You reacted only when you felt like you would get in trouble with the IRSYou are completely unable to do your job right, or to do the right thingYou owe me a refund on my fees and you know thatBut like I said, I don't expect ANY respectable interaction from you. I'm just going to keep filing I'm so glad you keep digging yourself in deeper so I can keep building my case against you.And yep, I know you're changing your name, (maybe in part to try to get away from all of this?) and I'll be re-posting ALL of this under your new name

Thank you for the opportunity to respond to the complaint submitted to the Revdex.com by *** *** on March 12, At SelectAccount, we take pride in delivering a simple health spending experience and the experience Mr*** had does not reflect thisWe value our members and we
apologize for the frustration Mr*** encounteredOur account team reviewed the accrued $monthly fees that Mr*** stated in his reviewAs of March 15, 2018, we have resolved the issue stated by Mr***We have waived the $total accrued fees and credited his accountOur account team informed Mr*** of this via phone and email on March 15th, 2018.Again, we sincerely regret the inconvenience and frustration this may have causedIf you have any additional concerns, please don’t hesitate to reach out to me directly ###-###-####,

I am rejecting this response because:
SelectAccount has refused to take ownership of their lack of training of their employees and inept customer serviceI don't care to hear how they "pride"themselves on anythingThe fact that they "responded" to my complaints does not mean anything These issues were resolved not because of SelectAccount's professionalism and knowledge, they were resolved because I followed up again and again to make sure things were done correctly The least that can be expected of them is to refund my fees for all of these issues they have caused They have made no effort to do that, and my assessment of them stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

SelectAccount appreciates the opportunity to respond to the complaint submitted to the Revdex.com by [redacted] on 3/27/17. At SelectAccount, we take pride in delivering a simple health spending experience and we sincerely apologize for the confusion [redacted] encountered. Our account team...

looked into the two complaints [redacted] stated in her review; as of 3/29/17 both have been resolved. Our account team got back in touch with [redacted] following her 3/27 conversation with the net income details she had requested. Again, we sincerely regret the inconvenience the confusion may have caused. If you have any additional concerns, please don’t hesitate to reach out to us at ###-###-####.

I am rejecting this response because:
Ifaxed the paperwork in when Iphoned in Mrch. It's your fault you lodt it. Counseling was a covered expense

Further (formerly SelectAccount) appreciates the opportunity to respond to the complaint submitted to the Revdex.com by [redacted] on 3/28/18.   At Further, we take pride in delivering a simple health spending experience. We trust and value our members and we sincerely apologize...

for the untimely response to resolve Ms. [redacted]’s issue.   Our account team looked into the complaint Ms. [redacted] stated in her review; as of 3/26/18 this issue has been resolved. Further provided a corrected tax document for Ms. [redacted]’s files. Our account team got in touch with Ms. [redacted] following her 3/14 conversation regarding the correction to a tax document which reported two distributions in error.   Again, we sincerely regret the inconvenience the confusion may have caused. If you have any additional concerns, please don’t hesitate to reach out to me directly ###-###-####

Initial Business Response /* (1000, 5, 2016/03/02) */
Dear Ms [redacted],
Thank you for bringing your concerns to our attention. We are currently reviewing your account and will have a full response to your concerns shortly.
Sincerely,
SelectAccount Customer Solutions

Dear Ms. [redacted], Thank you for bringing your concerns to our attention. We understand there is some confusion about how a Flexible Spending Account (FSA) works and when documentation of an expense is required. The IRS states that any expense paid by the FSA must be deemed a qualified medical expense...

and validated by an independent third party. When you use a debit card to pay for your expenses the expense may automatically be validated by the merchant where the purchase or payment is made or may require additional documentation if the services offered by the merchant could include expenses which the IRS considers non-qualified. This information is also included in the debit card terms and conditions. We reviewed your account and found the debit card purchase made on 1/14/2016 for $120 was made at a provider in which documentation was required.  On 1/20/2016 we sent you a letter requesting documentation to validate it was an eligible expense. This letter stated that if the expense was not validated or if the funds were not returned to the account, the debit card would be disabled within 45 days. Our records indicate you contacted our office inquiring where to send the documentation on March 2, 2016. Our representative advised you where to send the document, but as of today we have not yet received the documentation to validate this expense. Because the document was not received within the 45 days, your card was disabled on March 15, 2016. On March 31, 2016, we were notified by your employer that you were no longer employed with them. When an FSA is terminated the debit card can no longer be used. This means that any new claims for qualified expenses must be submitted with a claim form and approved documentation by the run-out deadline, which is June 30th, 2016. Only expenses incurred while you were an active employee can be submitted for reimbursement from the account. Your claims submission deadline is based on the termination date on the account which means all claims must be received by June 30, 2016 to be eligible to be processed from the account. Any funds remaining in the account after the claim submission deadline are forfeited to your employer. If you need assistance submitting any new claims or have any additional questions regarding your account, please contact our service center at ###-###-####. Our representatives are available to help you Monday through Friday, 7am to 8pm CT. Thank you again for bringing your concerns to our attention. Sincerely, Lisa [redacted] SelectAccount Operations Business AnalystFinal Response:Dear Ms. [redacted], We’re sorry to hear there have been
issues faxing the document to SelectAccount. Our Senior Client Advocate,[redacted] attempted to reach you by phone on 05/24/2016 to assist you in
obtaining the documents needed to validate the January debit card expense. He
is aware of the problems you’ve had with the debit card documentation and would
like to help you resolve this issue. Please call him directly at [redacted]
or email him at [redacted] .  You can also scan your document for the January expense and email it to
him if you prefer this method of using the fax method.   Please also remember you have until
June 30, 2016 to submit claims for expenses incurred between 1/1/2016 and your
employment end date with Sholom Community Alliance, 3/31/2016. Any funds
remaining in the account after 6/30/2016 will be returned to your employer so
we would encourage you to submit any qualified expenses as soon as possible.
You can use our Online Member Service Center to submit claims with your
documentation to avoid any fax issues. Again, we’re sorry about the
problems you’ve experienced faxing the documents. We look forward to assisting
you resolve this matter. Sincerely, SelectAccount Operations Business
Analyst