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I requested a refund within the 30 days of signing up but was denied the refund due to a terms and condition policy I was forced to sign before log on
I felt really good about the program advertised for Self-Publishing School and was excited to get started. After viewing a few of the videos, I realized the classes are all online pre-recorded videos. 2 weeks after enrolling, I requested a refund of my down payment of *** Before I could log onto the site, I had to sign off and agree to the terms and conditions. Which stated I could request a refund within 30 days. *** also advertises money back guarantee within 30 days. The response was no refund per the terms and conditions I signed for the Fiction courses. The terms and agreement policy I signed did not state this information. I believe the policy was updated to include the Fiction courses. Nevertheless; I didn't like the idea of no refund because that is not what was told to me on the initial sign up and what the owner of the company *** promotes and advertises. I decided to continue my journey only to find out during my 1st coaching session that editing and book cover fees are not included in the initial sign up package deal. I would've reported their unethical business practices to the Revdex.com sooner than now but our family got hit really hard with the Coronavirus. I have since requested to cancel my subscription and would like a refund for services not rendered and non-disclosure of hidden fees. Buyer Beware!
I'm seeking a full refund of the *** down payment and cancellation of my courses w/out penalty and recurring charges to my card
Please disregard/remove/delete the complaint. The company and I have come to a mutual agreement and a refund is now in process. Thank You for your time and cooperation concerning this matter.
I signed up for the Self-Publishing School a year ago. They told me I could self-publish on Amazon and become a bestseller or I was guaranteed to make my money back. The way this claim was made was at best, dishonest, and at worst, highly manipulative. During the sales call, I felt like I was under intense pressure. Due to the pressure, I signed up on the spot, which I regret because I should have asked my professors and ensured the Self-Publishing school is legit. During this time, I also encountered several hardships that my university helped me navigate but SPS did nothing to mitigate. my apartment flooded, I had to move from the UK to Berlin, and then in Berlin I had a horrible landlord that was threatening me from enforcing my legal rights by telling me he was going to get me deported. SPS hasn't done anything to help me finish the program despite these personal hardships. If the program could not make reasonable accommodations, they should have offered a partial refund, since the majority of my coaching sessions didn't help me make progress. In any university program, professors would take extra time out of their day to help students who are not able to complete the courses on time due to extensive personal hardships, which is the minimum the program should have offered. If SPS can't coach students with significant hardships to help them complete their books, they least they could offer is a refund. Not only did SPS refuse to grant accommodations, they persistently pushed me to buy additional services, which was highly inappropriate. I was even put on a sales call for Author Advantage Live, their conference, despite the fact that I said multiple times there was no way I could afford the conference while living in a flooded apartment. I still tried to finish the program. However, while working on the marketing plan for my book, I found an article of a guy who became an Amazon bestseller after uploading a picture of his foot on the platform. All he did was get his friends to buy the book for $2 and write reviews. After finding this out, I realized the program was using false advertising to get students to join. If anyone can become an Amazon bestseller, there is no prestige to the award that the Self-Publishing School promises. Therefore, they are using false advertising by baiting students with a meaningless award. They advertise themselves as the best self-publishing program, but the company barely delivers on their claims. I decided to talk to another SPS student about this. They told me that they were able to haggle the sales team down to $50 to attend the AAL conference, which other participants paid $500 to attend. As soon as I finished my first draft, several of my postgraduate professors warned me not to publish this book. Because I hadn't done enough research, publishing the book now - according to the instructions laid out by SPS - could damage my professional reputation. Due to these experiences, I don't trust SPS's advice to self-publish. I'm currently working as a communications manager at an organization for philanthropic research while being interviewed for adjunct positions at universities and applying to PhD programs. I can't finish SPS's program because I can't risk sacrificing these professional opportunities in some pseudo-legitimate non-accredited program. Considering that the Self-Publishing School has failed to deliver on the claims they originally made when I signed up, I would appreciate a full refund.
Product_Or_Service: Become a Bestseller
Other (requires explanation) A full refund.
The customer joined Self-Publishing School on 4/12/2019, and a request for a refund was not made until 2/5/2020. Until this point, multiple coaching calls had been used without indication that the customer was unsatisfied with their experience at Self-Publishing School.
Self-Publishing School's Bestseller Guarantee is an honored guarantee that helps authors reach Bestseller status on Amazon in the category that the author chooses. It's a tried-and-true guarantee that Self-Publishing School lives up to with support from 1-1 coaching, an amazing community of authors, and online course content.
Throughout this author's relationship with Self-Publishing School, their SPS coach had worked productively over the course of six coaching calls. Although documented challenges were communicated to the customer's coach (having to move, a flooded apartment, etc.), there was no indication that the customer felt unsupported by Self-Publishing School. In fact, significant progress had been made on the author's book during this time, and the coach ensured to follow up via email before coaching calls to ensure time zones were correct.
In addition, the customer's SPS coach reached out after not hearing from the customer in some weeks to ensure everything was ok, and if the coach could support the customer further. The customer thanked their coach, and further coaching calls were scheduled.
Self-Publishing School cannot speak to what's been said in regards to, "I found an article of a guy who became an Amazon bestseller after uploading a picture of his foot on the platform." SPS has no control over who publishes what on Amazon's platform. While hitting Bestseller may be a goal for some others, Bestseller status is not the end-goal for all. The entire experience of writing and publishing a book is a rewarding one and one Self-Publishing School believes can help change the world.
Unfortunately, based on documented communication with the customer, Self-Publishing School must insist that efforts were indeed made throughout the customer's relationship with SPS. Self-Publishing School kindly requests this complaint be removed, as it does not accurately reflect the documented experience between the customer and SPS.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
(To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.)
Regards,
***
6/1/2020
All of my original complaints still stand. The only reason I didn't ask for a refund sooner was that I didn't know that I had a case until I found out that there is no prestige behind being an Amazon best-seller because there are thousands of categories. The instructions that the SPS program laid out in terms of publishing my book could have harmed my professional academic reputation. Under the original contract I signed with them (please find attached), they agreed that if my book did not become an Amazon bestseller within a year, they had a money back guarantee. However, because the steps the program is requesting I take may compromise my professional reputation, I do not trust the program and refuse to self-publish under them.
Thank you for the opportunity to respond to this customer's concerns.
With all due respect to this customer, Self-Publishing School has delivered everything outlined in the signed document attached by the customer above, including course content, Mastermind Community access, and six 1-1 coaching calls. Whether or not the customer chooses to publish their manuscript (and the reasons related to not publishing) is outside of Self-Publishing School's scope of product delivery.
With this said, lawyers, teachers, doctors, accountants, and school administrators are among the 4,500+ students Self-Publishing School has served in the process of self-publishing. They trusted and believed in the Self-Publishing School process and their books are now positively impacting thousands of people without negatively impacting their professional reputation. Self-Publishing School wishes to serve this customer in the same professional and impactful way.
In regards to the signed contract attached by the customer, under "No Guarantee of Results" is agreement of the following:
YOU (THE 'STUDENT') EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE Self-Publishing School's PROGRAM(S) IS AT YOUR SOLE RISK. The contents of Self-Publishing School's programs is for informational purposes only. By purchasing. you accept, agree and understand that you are fully responsible for your progress and results from your participation and that we offer no representations, warranties or guarantees verbally or in writing regarding your results of any kind. You alone are responsible for your actions and results in life and business which are dependent on personal factors including, but not necessarily limited to, your skill, knowledge, ability, dedication, network and financial situation, to name just a few. Use caution and always consult your accountant, lawyer, or professional advisor before acting on this or any information related to a lifestyle change for your business or finances. You also understand that any testimonials or endorsements by our clients, customers or audience represented on our programs, websites, content, landing pages, sales pages or offerings have not been scientifically evaluated by us and the results experienced by individuals may vary significantly. Any statements outlined on our websites, programs, content and offerings are simply our opinion and thus are not guarantees or promises of actual performance. We offer no professional legal, medical, psychological or financial advice.
In Simple Language: You are responsible for your results, not Self-Publishing School. We will help you, but you have to do the work.
The Bestseller Guarantee applies if and when the customer publishes a book using the Self-Publishing School system. Thousands of professionally employed students have used the program to great success.
Therefore, and with due respect, Self-Publishing School is unable to grant a refund in this case.