Self Storage Plus

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Even with the District Manager being pompous in a discursive; the Revdex.com was not contacted for ostentatious purposesMy censure was not with behavior but with the avaricious practice of debt collectionThe sophistry to panic me into haggard with the threat of a warrant by the Sheriffs departmentThe matter is not inscrutableI have provided credenceSelf Storage Plus appears to be myopic in this matter and I am jaded with my current priority obligations that Self Storage has caused to be a dilemma for meA person cannot be expected to be callow and not seek assistance when one is threatened with envolvement if law enforcement to collect a debtI did nothing flagitious yet Self Storage Plus comments and practices were deleteriousNo statement I have made is fallaciousThe company is apparently stoicI attest to my complaint in infinity Regards, [redacted]

Per your conversation with Gary F [redacted] (District Manager) the attached ledger shows the credit of $given to the Tenant as settlement for her complaint about mice

The following is also attached in PDF formatRe: Complaint Form of [redacted] – Revdex.com ID: [redacted] To Whom It May Concern: Ms [redacted] has been a customer of Self Storage Plus in Arlington, VA since April At the time of unit rental, Ms [redacted] signed a Rental Agreement which clearly states the policies regarding her storage unit rental including but not limited to timely payment of rent, late charges and other fees that are due for rent not paid according to the terms of the agreement, rental rate increases, and a notice that pursuant to the Virginia Self-Service Storage Act her stored property is subject to a claim of lien for unpaid rent and other charges and may even be sold to satisfy the lien if the customer is in defaultA copy of her executed Rental Agreement is attachedMs [redacted] paid her rent for July by check which was returned for insufficient fundsShe was sent a notice documenting the fees for the returned check and late fee which were applied, was informed that we would no longer be able to accept payment by check from her, as this was her second check returned for insufficient funds, was informed that all payments must be made by credit/debit card or cash going forward, and was reminded to make a payment to prevent further actionMs [redacted] was never threatened by email to have a warrant issued for her arrest and be turned over to the Sheriff, as she indicated in her complaint to the Revdex.comSee attached emailMs [redacted] is, unfortunately, well aware of the lien process and legal action including auction process, because her account has been past due almost every month, and has been in auction status three times since she signed her rental agreementRegarding Ms [redacted] ’s rental rate increase, her rent was increased from $to $effective April 1, 2015, in accordance with the terms of her rental agreement, which she signed on April 18, She was mailed a rental rate increase notice on February 20, 2015, notifying her of that increase, also in accordance with the terms of her rental agreement which states: “Owner may change the rent or any other charge or fee by giving Occupant thirty (30) days advance written notice at the address stated in the agreementThe new rent shall become effective on the first day of the next month the rent is due.” Ms [redacted] further claims that she was “threatened to have her life seriously altered,” “pressured to the point of emotional distress”, “threat of fear of arrest or incarceration”, and “unnecessary threats”, which are also inaccurateMs [redacted] has been reminded by our staff of the lien and collection process, which she agreed to when she signed her Rental AgreementAt no time did our staff threaten Ms [redacted] that she would be arrested or incarceratedShe made her payment to clear up the unpaid balance and returned check fees on July 30, Ms [redacted] ’s account has been thoroughly reviewed and I have confirmed that every late fee, other fees related to the lien process, and rental charge has been assessed properly according to the terms of her Rental AgreementShe is not entitled to any refund, as there were no excessive amounts paid beyond the agreementOur staff continues to work with Ms [redacted] She is welcome to remove her items from storage at any time, so long as she is paid to dateSincerely, Robert S [redacted] District Manager

Self Storage Plus has provided all the documentation regarding the fees and rate increases at this time and have found that all have been within company standardsSelf Storage Plus considers this matter closedThank you, Rob S [redacted] District Manager Self Storage Plus

Self Storage Plus has provided all the documentation regarding
the fees and rate increases at this time and have found that all have been
within company standards. Self Storage Plus considers this matter closed.Thank you,Rob S[redacted]District ManagerSelf Storage Plus

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Even with the District Manager being pompous in a discursive; the Revdex.com was not contacted for ostentatious purposes. My censure was not with behavior but with the avaricious practice of debt collection. The sophistry to panic me into haggard with the threat of a warrant by the Sheriffs department. The matter is not inscrutable. I have provided credence. Self Storage Plus appears to be myopic in this matter and I am jaded with my current priority obligations that Self Storage has caused to be a dilemma for me. A person cannot be expected to be callow and not seek assistance when one is threatened with envolvement if law enforcement to collect a debt. I did nothing flagitious yet Self Storage Plus comments and practices were deleterious. No statement I have made is fallacious. The company is apparently stoic. I attest to my complaint in infinity.
Regards,
[redacted]

Self Storage Plus has provided all the documentation regarding
the fees and rate increases at this time and have found that all have been
within company standards. Self Storage Plus considers this matter closed.
Thank you,
Rob S[redacted]
District Manager
Self Storage Plus

Per your conversation with Gary F[redacted] (District Manager) the attached ledger shows the credit of $189 given to the Tenant as settlement for her complaint about mice.

The following is also attached in PDF format.
Re: Complaint Form of [redacted] – Revdex.com ID: [redacted]
To Whom It May Concern:
Ms. [redacted] has been a customer of Self Storage Plus in...

Arlington, VA since April 2014.
At the time of unit rental, Ms. [redacted] signed a Rental Agreement which clearly states the
policies regarding her storage unit rental including but not limited to timely payment of rent,
late charges and other fees that are due for rent not paid according to the terms of the
agreement, rental rate increases, and a notice that pursuant to the Virginia Self-Service Storage
Act her stored property is subject to a claim of lien for unpaid rent and other charges and may
even be sold to satisfy the lien if the customer is in default. A copy of her executed Rental
Agreement is attached.
Ms. [redacted] paid her rent for July 2015 by check which was returned for insufficient funds. She
was sent a notice documenting the fees for the returned check and late fee which were applied,
was informed that we would no longer be able to accept payment by check from her, as this
was her second check returned for insufficient funds, was informed that all payments must be
made by credit/debit card or cash going forward, and was reminded to make a payment to
prevent further action. Ms. [redacted] was never threatened by email to have a warrant issued for
her arrest and be turned over to the Sheriff, as she indicated in her complaint to the Revdex.com. See
attached email.
Ms. [redacted] is, unfortunately, well aware of the lien process and legal action including auction
process, because her account has been past due almost every month, and has been in auction
status three times since she signed her rental agreement.
Regarding Ms. [redacted]’s rental rate increase, her rent was increased from $189 to $204 effective
April 1, 2015, in accordance with the terms of her rental agreement, which she signed on April
18, 2014. She was mailed a rental rate increase notice on February 20, 2015, notifying her of
that increase, also in accordance with the terms of her rental agreement which states: “Owner
may change the rent or any other charge or fee by giving Occupant thirty (30) days advance
written notice at the address stated in the agreement. The new rent shall become effective on
the first day of the next month the rent is due.”
Ms. [redacted] further claims that she was “threatened to have her life seriously altered,”
“pressured to the point of emotional distress”, “threat of fear of arrest or incarceration”, and
“unnecessary threats”, which are also inaccurate. Ms. [redacted] has been reminded by our staff of
the lien and collection process, which she agreed to when she signed her Rental Agreement.
At no time did our staff threaten Ms. [redacted] that she would be arrested or incarcerated. She
made her payment to clear up the unpaid balance and returned check fees on July 30, 2015.
Ms. [redacted]’s account has been thoroughly reviewed and I have confirmed that every late fee,
other fees related to the lien process, and rental charge has been assessed properly according
to the terms of her Rental Agreement. She is not entitled to any refund, as there were no
excessive amounts paid beyond the agreement.
Our staff continues to work with Ms. [redacted]. She is welcome to remove her items from storage
at any time, so long as she is paid to date.
Sincerely,
Robert S[redacted]
District Manager