Dear Revdex.com, We have investigated this complaint in detail, including listening to a recording of the call in which the customer purchased a trial subscription to our LivingFree online tobacco cessation courseBased upon our findings we hereby confirm that 1) the customer knowingly purchased our LivingFree smoking cessation course with full knowledge of the trial and purchase terms, 2) she did not contact us to cancel the course within the time period she had agreed to, and 3) when she did call to cancel several days after the trial had expired she was offered a partial refund of $on her $ payment, even though she was not entitled to oneHowever, in view of the customer’s difficult personal circumstances the supervisor made a decision to refund the entire $as a gesture of kindness even though we had already incurred additional processing costs after her trial period expired Please note that the $refund was made to the customer’s credit card on July 30, – the day BEFORE she filed her complaint with the RevDex.com asking for a $refundThe customer therefore had no reason whatsoever to file a complaint in the first place! Furthermore, we wish to reiterate that we have listened to the recording of the call in which the customer purchased the trial and she clearly said that she wanted the trial, clearly agreed to the terms, and willingly gave the representative her credit card numberFurthermore, she did not abide by the trial terms she had agreed to so there was technically no reason to give her a refundIn other words, our company went above and beyond the call of duty to take care of this customer by issuing her a full refund due to her difficult situation, even though the entire situation was a result of her own doing and caused us to incur additional costsWe therefore believe that we have acted in a manner consistent with our excellent Revdex.com rating, and that this complaint should not have even been filedThank you
Dear Revdex.com, We have investigated this complaint in detail, including listening to a recording of the call in which the customer purchased a trial subscription to our LivingFree online tobacco cessation courseBased upon our findings we hereby confirm that 1) the customer knowingly purchased our LivingFree smoking cessation course with full knowledge of the trial and purchase terms, 2) she did not contact us to cancel the course within the time period she had agreed to, and 3) when she did call to cancel several days after the trial had expired she was offered a partial refund of $on her $ payment, even though she was not entitled to oneHowever, in view of the customer’s difficult personal circumstances the supervisor made a decision to refund the entire $as a gesture of kindness even though we had already incurred additional processing costs after her trial period expired Please note that the $refund was made to the customer’s credit card on July 30, – the day BEFORE she filed her complaint with the RevDex.com asking for a $refundThe customer therefore had no reason whatsoever to file a complaint in the first place! Furthermore, we wish to reiterate that we have listened to the recording of the call in which the customer purchased the trial and she clearly said that she wanted the trial, clearly agreed to the terms, and willingly gave the representative her credit card numberFurthermore, she did not abide by the trial terms she had agreed to so there was technically no reason to give her a refundIn other words, our company went above and beyond the call of duty to take care of this customer by issuing her a full refund due to her difficult situation, even though the entire situation was a result of her own doing and caused us to incur additional costsWe therefore believe that we have acted in a manner consistent with our excellent Revdex.com rating, and that this complaint should not have even been filedThank you