Sellars & Pierce Electric, Inc.

I am writing to file a formal complaint against Vickar Ford Dealership located at 2000 Main St. My complaint is in regard to ongoing issues with my vehicle, which have persisted for the past three months. Despite multiple interactions with the dealership, I have not received a satisfactory resolution.

Late June, I initially brought my vehicle to Vickar Ford Dealership due to an issue that was found when we were replacing tires and my father-in-law saw the problem. At that time, it was discovered that the steering rack and two tie rods were not okay. These issues were concerning, especially since the dealership claimed that the initial issue had already been resolved previously.

Since that visit, I have experienced the following challenges in attempting to have these issues addressed:

A lot of telephone tag, "looking into it," and never calling us back. Us calling them to follow up, and the same runaround. This back and forth was at least 5 times.

My family and I are greatly frustrated by the lack of progress and resolution regarding our vehicle, which is under warranty with the dealership. We have made numerous attempts to communicate with Vickar Ford Dealership, but the issues remain unresolved. While waiting for a response, our vehicle's suspension has blown out too.

I kindly request your assistance in mediating this matter with the dealership to ensure that these long-standing problems are properly addressed, and our vehicle is returned to us in good working condition. We really just need our vehicle to be fixed and to ensure a rental will be given like how it usually goes. We need our car to be in working condition.

I appreciate your prompt attention to this matter and your efforts to help us reach a satisfactory resolution.