Holmes Motors, Incoffered the $off the down payment in good faith after determining that Mr*** had broken the contest rules by calling in after he had been present on site while the answers to the questions were being discussed by employees. Nonetheless, his Closed End
Lease Agreement explicitly states that Holmes Motors, Increserves the right to repossess the vehicle for non-payment and assess a late chargeAfter our collection associate explained this to Mr***, he paid his past due amount and purposely omitted the $late feeTherefore his account remained past due and in status for repossession. We understand that this situation has caused him some inconvenience and embarrassment We sincerely hope that as our business relationship continues this situation will be avoided by timely and full payments
Complaint: [redacted]
I am rejecting this response because: ok that's fine Holmes will hear from my attorney and as far as an uninsured person driving the vehicle my insurance clearly states that as long as I had given them my permission to drive the vehicle they were insured and the contracts was not in default liers but it will be handled
Regards,
[redacted]
Per the Closed End Lease Agreement, the customer agrees to maintain full coverage insurance on the vehicle at all times. The customer also agrees to provide updated proof of insurance any time there is a change in the policy. Holmes Motors, Inc. received notice from the insurance company on April 6,...
2017 informing Holmes Motors, Inc. that the insurance policy had been cancelled as of March 27, 2017. Holmes Motors, Inc. made numerous attempts to contact the customer to verify insurance through text messages, phone calls, and emails. Holmes Motors, Inc. then invoked their right to repossession. Upon proof of insurance provided by the customer, Holmes Motors, Inc. accepted this as a cure to the default and released the vehicle to the customer.Holmes Motors, Inc. denies liability for the broken ignition. Holmes Motors, Inc. does not provide reimbursement for repairs done by a third party without prior authorization. A condition of the free warranty program is that the customer must have their account current and be in compliance with insurance requirements. Holmes Motors, Inc. does not refuse warranty work because of prior repossessions. Although there is no record of a discussion about the AC with this customer, Holmes Motors, Inc. maintains that one or more of the above-mentioned factors must have not been current if the customer was ineligible for warranty work.
Complaint: [redacted]
I am rejecting this response because:the information they submitted is the accurate. First the mileage is incorrect on the service record. Secondly, I test drove the vehicle on 03-27-2017, this was made clear in my original complaint. The SUV did not drive well which is why I did not purchase it on that Monday. Two days later, my question in writing to [redacted] was had the SUV been fixed. His response was it was fixed and ready to go. Where is the copy of the service record showing the vehicle was fixed between the date I test drove 03-27-2017 and the date of purchase 03-20-2017? Even IF the vehicle had been serviced, why would the same problem be event five days after repair? Furthermore, as you will see on the attached documents, I contacted Ford Motor Company on 03-20-2017 when I couldn't get any help from Holmes Motors. I specifically asked them about a recall on this model. I was told that particular recall was repaired and had been fulfilled/completed in Texas. I was given a case number (noted in attached doc) during my recorded conversation as proof. As for me failing to comply with the vehicle being towed; that too is both lies and garbage. Had the company had any other workers besides a rude warranty manager like [redacted], Holmes would have realized although 70 miles from my home (Louisiana); I was 70 miles CLOSER to their dealership. Towing would have been much more convenient for Holmes, but instead I was told to "fend for myself." Fending has caused the truth to come to the light. This too is in writing on April 25, 2017 in the previous post where [redacted] was made aware of what [redacted] told me to do five days prior. He also NEVER denied telling me the parts for the SUV had already been ordered and were in the "back" in service. Hmmmm, that's right according to [redacted] Holmes Motors had "no copy of any type of service being performed on the SUV" when they were made aware of the problem. If you go back to the original conversation, my response when asked had the vehicle been fixed was yes it was fixed and ready to go. How can a vehicle that was test driven on March 27th and not repaired be deemed fixed and ready to go based upon a service record ending March 22nd? I had not even visited the lot at that point. Based upon the attachment from Holmes and the words of [redacted], the SUV was fixed on March 22nd AND AGAIN on March 27th or 28th?????????????? Come on guys. I was purposely deceived to benefit Holmes Motors. I purchased this vehicle only AFTER the promise it had been repaired AFTER I test drove on March 27, 2017. Auto fraud is defined as deceptive and unlawful practices used by automobile dealers at almost any stage of the vehicle purchase process. This is a perfect example.Finally, as for the 5,000 miles; once again according to the contract 18,000 are allotted yearly. Holmes Motors has or had no way of knowing the duration of time I planned to keep the vehicle. Not only that, the 2012 Ford Explorer requires a special tool, the Pittman Arm Puller to install and/or uninstall the rack and pinon bolts. The auto center where the vehicle was towed on April 25, 2017 did not have that tool available. That is why it was not repaired on site. Bolts do not fall off after being driven 5,000 miles. If that were the case every 5,000 they would need to be reinstalled.
Regards,
[redacted]
I would like to compliment [redacted] on his fantastic customer service skills. I bought a 2010 Chevrolet Equinox on July 2, 2015 and he helped me through every aspect of my buying process. He made me feel like I was the only person around and even said I could call his personal cell phone number after hours if I had any further questions about the vehicle.
A non refundable deposit of $200.00 is required by Holmes Motors as a courtesy in order to remove a vehicle from available inventory for a set period of time. This deposit is ultimately applied to the balance of the required down payment, and is fully transferable should the customer decide on...
a different vehicle. The “program” Mr. [redacted] referred to is the policy that once the non refundable $200.00 deposit is made, the customer can continue to make incremental payments toward the down payment without concern that the vehicle will be leased to a different customer. It is a common practice in the industry, and Holmes Motors makes it very clear that the deposit is non refundable. It should be noted that a $200.00 deposit is never required to lease a vehicle from Holmes Motors. It is only required to hold a vehicle from available inventory. If the customer is unsure, they are welcome to take the chance that the vehicle will be available when they are ready to do a deal. The benefit of the bargain for the nonrefundable $200.00 deposit is that Holmes Motors holds the vehicle for the Lessee while they prepare financially to enter into the lease. It codifies a verbal contract between the Lessee and the Lessor and ensures that no other would be Lessee will be allowed to circumvent the offer, even in the event that a would be Lessee offered more money. . Holmes Motors inventory is available for viewing through the website until sales are finalized. It is not uncommon for offers to lease to continue on a vehicle which has a deposit. When the Lessee backs out of a deal, as Mr. [redacted] ultimately did, Holmes Motors uses the $200.00 non refundable deposit to lessen the financial burden of, among other things, time and effort of the salesman in arranging the deal, remarketing, and attempting to contact other would be Lessees who may or may not still have an interest in the vehicle. Again, this is standard practice in industries involved in tangible goods. Mr. [redacted]’s allegation regarding a “balloon payment” implies that Holmes Motors’ Closed End Lease Agreement is a contract which is binding to the end of the financial term, and then requires a large payoff payment in order to be released from the financial obligation. This is not, and has never been, Holmes Motors’ business model. Holmes Motors’ Closed End Lease Agreement allows a customer to return the vehicle and walk away from any further financial obligation at any point during the term of the lease. If a customer should choose to pay the vehicle off in its entirety and have title transferred to their name, then a nominal residual value becomes due at the end of the lease, for which the customer simply continues making their pre agreed upon payments. This is all explained in great detail and in writing at the time of closing the deal. Mr. [redacted] walked away from the deal before that point. Mr. [redacted]’s personal research and assumption is categorically false.
Per the Closed End Lease Agreement signed by Mr. [redacted], lessees are not permitted to replace or install any non-factory parts or accessories without the explicit consent of Holmes Motors, Inc. Additionally, Mr. [redacted] refused to return the stock radio that was removed, without permission, from...
the leased vehicle. It should also be noted that Mr. [redacted] was significantly past due on his lease payment at the time of the repossession. Therefore it is the position of Holmes Motors, Inc. that it was under no duty to return the equipment due to the terms of the lease agreement and the financial loss already incurred by Holmes Motors.
On April 20, 1017 after I did not receive any help from Holmes Motors, I contacted Ford Motors. In my recorded conversation, I asked if the problem I was having with the SUV was a possible recall. The problem was in fact a recall. The Ford Representative informed me that the problem had previously been resolved in at at dealership in Texas. Holmes Motors purchased the vehicle AFTER this problem was fixed. I was assigned a case number during my conversation for verification purposes. I have also attached my phone records which indicate the numerous times I contacted Holmes as well as my conversation with [redacted] and his response when asked if the vehicle was repaired PRIOR to purchase. There is also a conversation serving as proof I was told to "fend for myself" a week before the SUV became inoperable. I've also attached the findings of the auto shop when the vehicle was towed while fending for myself. As for the mileage, as stated in the warranty, customers are allowed 18,000 per year.
Holmes Motors prides itself in customer service and maintains a talented staff of mechanics in order to address issues with any Holmes Motors’ leased vehicle. Holmes Motors attempted to coordinate with this customer on multiple occasions in order to retrieve the vehicle and address the issues that...
the customer was reporting. The customer did not cooperate with the attempts. Holmes Motors ultimately retrieved the vehicle from the mechanic shop the customer had towed it to on May 4, 2017. Following an in-depth inspection of the vehicle and vehicle history report, it was determined that the bolt issue was a result of factory recall work done by an outside agency prior to the customer’s initial test drive. The initial “knocking” addressed by Holmes Motors was a separate issue that was resolved prior to the salesman contacting the customer. Holmes Motors was unable to detect the bolt issue upon final pre-sale inspection and the customer was able to drive the vehicle for 5,574 miles in the first month without issue. Due to the extensive use of the vehicle in the short amount of time the customer had it, Holmes Motors offers no refund of the down payment.
Complaint: [redacted]
I am rejecting this response because: The Salesman [redacted] never told us that the money we were putting down towards the down payment was non-refundable. And never did he tell us, until we asked, about the balloon payment. This is not an acceptable response. Holmes can state all they want to state but it is not true. We were never told of the terms or the non-refundable deposit. If the deposit is not returned then we expect that the vehicle we originally looked at be held, off the showroom lot, until at such time we either get our $200.00 returned or until we come back for the vehicle. Again, if the deposit is not returned we will go to small claims court because nothing was told to use other than we could put 200.00 down towards the deposit amount! We are willing to testify in court that we were never told the 200.00 was non-refundable or the balloon payment would be required to own the vehicle! I have attached a copy of the receipt for the 200.00. NO WHERE on the receipt does it state NON-REFUNDABLE! I will not be satisfied until my money is returned. I also plan to take this to the local news.
Regards,
[redacted]
Holmes Motors, Inc. reserves the right to refuse to lease. Holmes Motors, Inc. does not discriminate based upon familial status. Holmes Motors, Inc. prides itself in their ability to provide affordable transportation for all, regardless of credit or income. After an internal investigation,. Holmes...
Motors, Inc. has determined that they exercised their right to refuse service based upon the hostile nature of the customer interaction. Any comments made regarding the behavior of the children while at the dealership were the personal opinion of the employee and not the grounds for which Holmes Motors, Inc. decided not to lease to Ms. [redacted].
Holmes motor is lying. I have not contact them not one time ,harassment how? I have not never contacted them. I will not let this issues rest because they committed fraud buy altering tag and tile paper causing me to get tickets, and breech there own contract. I have supplied the Revdex.com with paperwork that back up what im saying. They liers and dishonest. And I will continue to seek justice in this matter. They committed FRAUD dont take my word for it, its in black and white I have all my documents
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: myself and insurance company call tow company ourselves via phone I told tow company it was okay to release the car to [redacted] in which the vehicle was insured a couple of times later [redacted] claims adjuster call and said the vehicle wasn't at the The tow yard as for insurance the vehicle was covered Now Holmes motors as stated before harassed me and followed me they also invaded privacy laws and My insurance company too about my policy info all they needed to know was that it was insured and they had that information like I stated earlier the insurance company was willing to pay the tow fee s and storage fees and also cover whatever repairs the vehicle needed but they didn't and I repeat they didn't contact me or the insurance company and they didn't explain to me that you couldn't pay by the month after barely having the car a month they came and stole the car back they are ripping people off of their hard earned money they don't try to work with you what so ever. All iwant is 1900 of my down payment back for having the car a month if it can't be handled this way I will take legal action they can't just take your money like that and get away with it I work to hard
Regards,
[redacted]
A non refundable deposit of $200.00 is required by Holmes Motors as a courtesy in order to remove a vehicle from available inventory for a set period of time. This deposit is ultimately applied to the balance of the required down payment, and is fully transferable should the customer decide...
on a different vehicle. It is a common practice in the industry, and Holmes Motors makes it very clear that the deposit is non refundable. The benefit of the bargain for the nonrefundable $200.00 deposit is that Holmes Motors holds the vehicle for the Lessee while they prepare financially to enter into the lease. It codifies a verbal contract between the Lessee and the Lessor and ensures that no other would be Lessee will be allowed to circumvent the offer, even in the event that a would be Lessee offered more money. . Holmes Motors inventory is available for viewing through the website until sales are finalized. It is not uncommon for offers to lease to continue on a vehicle which has a deposit. When the Lessee backs out of a deal, as Mr. [redacted] ultimately did, Holmes Motors uses the $200.00 non refundable deposit to lessen the financial burden of, among other things, time and effort of the salesman in arranging the deal, remarketing, and attempting to contact other would be Lessors who may or may not still have an interest in the vehicle. Again, this is standard practice in industries involved in tangible goods.
Holmes Motors is a multi-state pre-owned dealership with over 20 years’ experience in the automotive business. Holmes Motors provides in house financing of Closed End Lease Agreements. Pursuant to closing procedures of Holmes Motors’ Closed End Lease Agreements, customers are explained payment...
schedules, insurance requirements, consequences of default, and the process by which accidents are to be reported and handled. Customers initial these details and are provided a copy for future reference. According to Holmes Motors’ records, this account was in default for nonpayment and for allowing an uninsured driver to operate the vehicle. Holmes Motors has numerous documented attempts at reaching the customer in order to secure payment and ensure the insurance requirements were met. Ultimately, after allowing the customer to redeem the previous defaults, the customer was involved in an accident and left the vehicle in a tow yard. The tow yard contacted Holmes Motors, and per the policies of Holmes Motors, the vehicle was recovered in order to not incur significant storage fees and to negotiate with the insurance as is their right as title and lien holder. Holmes Motors made every effort to coach this customer into compliance with the Closed End Lease agreement. Due to the multiple defaults resulting in financial risk to Holmes Motors, the Closed End Lease Agreement was revoked. Holmes Motors ultimately paid over $1,000.00 in repossession and collection efforts as well as nearly $500.00 in towing and storage charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Holmes Motors, Incoffered the $off the down payment in good faith after determining that Mr*** had broken the contest rules by calling in after he had been present on site while the answers to the questions were being discussed by employees. Nonetheless, his Closed End
Lease Agreement explicitly states that Holmes Motors, Increserves the right to repossess the vehicle for non-payment and assess a late chargeAfter our collection associate explained this to Mr***, he paid his past due amount and purposely omitted the $late feeTherefore his account remained past due and in status for repossession. We understand that this situation has caused him some inconvenience and embarrassment We sincerely hope that as our business relationship continues this situation will be avoided by timely and full payments
Complaint: [redacted]
I am rejecting this response because: ok that's fine Holmes will hear from my attorney and as far as an uninsured person driving the vehicle my insurance clearly states that as long as I had given them my permission to drive the vehicle they were insured and the contracts was not in default liers but it will be handled
Regards,
[redacted]
Per the Closed End Lease Agreement, the customer agrees to maintain full coverage insurance on the vehicle at all times. The customer also agrees to provide updated proof of insurance any time there is a change in the policy. Holmes Motors, Inc. received notice from the insurance company on April 6,...
2017 informing Holmes Motors, Inc. that the insurance policy had been cancelled as of March 27, 2017. Holmes Motors, Inc. made numerous attempts to contact the customer to verify insurance through text messages, phone calls, and emails. Holmes Motors, Inc. then invoked their right to repossession. Upon proof of insurance provided by the customer, Holmes Motors, Inc. accepted this as a cure to the default and released the vehicle to the customer.Holmes Motors, Inc. denies liability for the broken ignition. Holmes Motors, Inc. does not provide reimbursement for repairs done by a third party without prior authorization. A condition of the free warranty program is that the customer must have their account current and be in compliance with insurance requirements. Holmes Motors, Inc. does not refuse warranty work because of prior repossessions. Although there is no record of a discussion about the AC with this customer, Holmes Motors, Inc. maintains that one or more of the above-mentioned factors must have not been current if the customer was ineligible for warranty work.
Complaint: [redacted]
I am rejecting this response because:the information they submitted is the accurate. First the mileage is incorrect on the service record. Secondly, I test drove the vehicle on 03-27-2017, this was made clear in my original complaint. The SUV did not drive well which is why I did not purchase it on that Monday. Two days later, my question in writing to [redacted] was had the SUV been fixed. His response was it was fixed and ready to go. Where is the copy of the service record showing the vehicle was fixed between the date I test drove 03-27-2017 and the date of purchase 03-20-2017? Even IF the vehicle had been serviced, why would the same problem be event five days after repair? Furthermore, as you will see on the attached documents, I contacted Ford Motor Company on 03-20-2017 when I couldn't get any help from Holmes Motors. I specifically asked them about a recall on this model. I was told that particular recall was repaired and had been fulfilled/completed in Texas. I was given a case number (noted in attached doc) during my recorded conversation as proof. As for me failing to comply with the vehicle being towed; that too is both lies and garbage. Had the company had any other workers besides a rude warranty manager like [redacted], Holmes would have realized although 70 miles from my home (Louisiana); I was 70 miles CLOSER to their dealership. Towing would have been much more convenient for Holmes, but instead I was told to "fend for myself." Fending has caused the truth to come to the light. This too is in writing on April 25, 2017 in the previous post where [redacted] was made aware of what [redacted] told me to do five days prior. He also NEVER denied telling me the parts for the SUV had already been ordered and were in the "back" in service. Hmmmm, that's right according to [redacted] Holmes Motors had "no copy of any type of service being performed on the SUV" when they were made aware of the problem. If you go back to the original conversation, my response when asked had the vehicle been fixed was yes it was fixed and ready to go. How can a vehicle that was test driven on March 27th and not repaired be deemed fixed and ready to go based upon a service record ending March 22nd? I had not even visited the lot at that point. Based upon the attachment from Holmes and the words of [redacted], the SUV was fixed on March 22nd AND AGAIN on March 27th or 28th?????????????? Come on guys. I was purposely deceived to benefit Holmes Motors. I purchased this vehicle only AFTER the promise it had been repaired AFTER I test drove on March 27, 2017. Auto fraud is defined as deceptive and unlawful practices used by automobile dealers at almost any stage of the vehicle purchase process. This is a perfect example.Finally, as for the 5,000 miles; once again according to the contract 18,000 are allotted yearly. Holmes Motors has or had no way of knowing the duration of time I planned to keep the vehicle. Not only that, the 2012 Ford Explorer requires a special tool, the Pittman Arm Puller to install and/or uninstall the rack and pinon bolts. The auto center where the vehicle was towed on April 25, 2017 did not have that tool available. That is why it was not repaired on site. Bolts do not fall off after being driven 5,000 miles. If that were the case every 5,000 they would need to be reinstalled.
Regards,
[redacted]
I would like to compliment [redacted] on his fantastic customer service skills. I bought a 2010 Chevrolet Equinox on July 2, 2015 and he helped me through every aspect of my buying process. He made me feel like I was the only person around and even said I could call his personal cell phone number after hours if I had any further questions about the vehicle.
A non refundable deposit of $200.00 is required by Holmes Motors as a courtesy in order to remove a vehicle from available inventory for a set period of time. This deposit is ultimately applied to the balance of the required down payment, and is fully transferable should the customer decide on...
a different vehicle. The “program” Mr. [redacted] referred to is the policy that once the non refundable $200.00 deposit is made, the customer can continue to make incremental payments toward the down payment without concern that the vehicle will be leased to a different customer. It is a common practice in the industry, and Holmes Motors makes it very clear that the deposit is non refundable. It should be noted that a $200.00 deposit is never required to lease a vehicle from Holmes Motors. It is only required to hold a vehicle from available inventory. If the customer is unsure, they are welcome to take the chance that the vehicle will be available when they are ready to do a deal. The benefit of the bargain for the nonrefundable $200.00 deposit is that Holmes Motors holds the vehicle for the Lessee while they prepare financially to enter into the lease. It codifies a verbal contract between the Lessee and the Lessor and ensures that no other would be Lessee will be allowed to circumvent the offer, even in the event that a would be Lessee offered more money. . Holmes Motors inventory is available for viewing through the website until sales are finalized. It is not uncommon for offers to lease to continue on a vehicle which has a deposit. When the Lessee backs out of a deal, as Mr. [redacted] ultimately did, Holmes Motors uses the $200.00 non refundable deposit to lessen the financial burden of, among other things, time and effort of the salesman in arranging the deal, remarketing, and attempting to contact other would be Lessees who may or may not still have an interest in the vehicle. Again, this is standard practice in industries involved in tangible goods. Mr. [redacted]’s allegation regarding a “balloon payment” implies that Holmes Motors’ Closed End Lease Agreement is a contract which is binding to the end of the financial term, and then requires a large payoff payment in order to be released from the financial obligation. This is not, and has never been, Holmes Motors’ business model. Holmes Motors’ Closed End Lease Agreement allows a customer to return the vehicle and walk away from any further financial obligation at any point during the term of the lease. If a customer should choose to pay the vehicle off in its entirety and have title transferred to their name, then a nominal residual value becomes due at the end of the lease, for which the customer simply continues making their pre agreed upon payments. This is all explained in great detail and in writing at the time of closing the deal. Mr. [redacted] walked away from the deal before that point. Mr. [redacted]’s personal research and assumption is categorically false.
Per the Closed End Lease Agreement signed by Mr. [redacted], lessees are not permitted to replace or install any non-factory parts or accessories without the explicit consent of Holmes Motors, Inc. Additionally, Mr. [redacted] refused to return the stock radio that was removed, without permission, from...
the leased vehicle. It should also be noted that Mr. [redacted] was significantly past due on his lease payment at the time of the repossession. Therefore it is the position of Holmes Motors, Inc. that it was under no duty to return the equipment due to the terms of the lease agreement and the financial loss already incurred by Holmes Motors.
On April 20, 1017 after I did not receive any help from Holmes Motors, I contacted Ford Motors. In my recorded conversation, I asked if the problem I was having with the SUV was a possible recall. The problem was in fact a recall. The Ford Representative informed me that the problem had previously been resolved in at at dealership in Texas. Holmes Motors purchased the vehicle AFTER this problem was fixed. I was assigned a case number during my conversation for verification purposes. I have also attached my phone records which indicate the numerous times I contacted Holmes as well as my conversation with [redacted] and his response when asked if the vehicle was repaired PRIOR to purchase. There is also a conversation serving as proof I was told to "fend for myself" a week before the SUV became inoperable. I've also attached the findings of the auto shop when the vehicle was towed while fending for myself. As for the mileage, as stated in the warranty, customers are allowed 18,000 per year.
Holmes Motors prides itself in customer service and maintains a talented staff of mechanics in order to address issues with any Holmes Motors’ leased vehicle. Holmes Motors attempted to coordinate with this customer on multiple occasions in order to retrieve the vehicle and address the issues that...
the customer was reporting. The customer did not cooperate with the attempts. Holmes Motors ultimately retrieved the vehicle from the mechanic shop the customer had towed it to on May 4, 2017. Following an in-depth inspection of the vehicle and vehicle history report, it was determined that the bolt issue was a result of factory recall work done by an outside agency prior to the customer’s initial test drive. The initial “knocking” addressed by Holmes Motors was a separate issue that was resolved prior to the salesman contacting the customer. Holmes Motors was unable to detect the bolt issue upon final pre-sale inspection and the customer was able to drive the vehicle for 5,574 miles in the first month without issue. Due to the extensive use of the vehicle in the short amount of time the customer had it, Holmes Motors offers no refund of the down payment.
Complaint: [redacted]
I am rejecting this response because: The Salesman [redacted] never told us that the money we were putting down towards the down payment was non-refundable. And never did he tell us, until we asked, about the balloon payment. This is not an acceptable response. Holmes can state all they want to state but it is not true. We were never told of the terms or the non-refundable deposit. If the deposit is not returned then we expect that the vehicle we originally looked at be held, off the showroom lot, until at such time we either get our $200.00 returned or until we come back for the vehicle. Again, if the deposit is not returned we will go to small claims court because nothing was told to use other than we could put 200.00 down towards the deposit amount! We are willing to testify in court that we were never told the 200.00 was non-refundable or the balloon payment would be required to own the vehicle! I have attached a copy of the receipt for the 200.00. NO WHERE on the receipt does it state NON-REFUNDABLE! I will not be satisfied until my money is returned. I also plan to take this to the local news.
Regards,
[redacted]
Holmes Motors, Inc. reserves the right to refuse to lease. Holmes Motors, Inc. does not discriminate based upon familial status. Holmes Motors, Inc. prides itself in their ability to provide affordable transportation for all, regardless of credit or income. After an internal investigation,. Holmes...
Motors, Inc. has determined that they exercised their right to refuse service based upon the hostile nature of the customer interaction. Any comments made regarding the behavior of the children while at the dealership were the personal opinion of the employee and not the grounds for which Holmes Motors, Inc. decided not to lease to Ms. [redacted].
Holmes motor is lying. I have not contact them not one time ,harassment how? I have not never contacted them. I will not let this issues rest because they committed fraud buy altering tag and tile paper causing me to get tickets, and breech there own contract. I have supplied the Revdex.com with paperwork that back up what im saying. They liers and dishonest. And I will continue to seek justice in this matter. They committed FRAUD dont take my word for it, its in black and white I have all my documents
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: myself and insurance company call tow company ourselves via phone I told tow company it was okay to release the car to [redacted] in which the vehicle was insured a couple of times later [redacted] claims adjuster call and said the vehicle wasn't at the The tow yard as for insurance the vehicle was covered Now Holmes motors as stated before harassed me and followed me they also invaded privacy laws and My insurance company too about my policy info all they needed to know was that it was insured and they had that information like I stated earlier the insurance company was willing to pay the tow fee s and storage fees and also cover whatever repairs the vehicle needed but they didn't and I repeat they didn't contact me or the insurance company and they didn't explain to me that you couldn't pay by the month after barely having the car a month they came and stole the car back they are ripping people off of their hard earned money they don't try to work with you what so ever. All iwant is 1900 of my down payment back for having the car a month if it can't be handled this way I will take legal action they can't just take your money like that and get away with it I work to hard
Regards,
[redacted]
A non refundable deposit of $200.00 is required by Holmes Motors as a courtesy in order to remove a vehicle from available inventory for a set period of time. This deposit is ultimately applied to the balance of the required down payment, and is fully transferable should the customer decide...
on a different vehicle. It is a common practice in the industry, and Holmes Motors makes it very clear that the deposit is non refundable. The benefit of the bargain for the nonrefundable $200.00 deposit is that Holmes Motors holds the vehicle for the Lessee while they prepare financially to enter into the lease. It codifies a verbal contract between the Lessee and the Lessor and ensures that no other would be Lessee will be allowed to circumvent the offer, even in the event that a would be Lessee offered more money. . Holmes Motors inventory is available for viewing through the website until sales are finalized. It is not uncommon for offers to lease to continue on a vehicle which has a deposit. When the Lessee backs out of a deal, as Mr. [redacted] ultimately did, Holmes Motors uses the $200.00 non refundable deposit to lessen the financial burden of, among other things, time and effort of the salesman in arranging the deal, remarketing, and attempting to contact other would be Lessors who may or may not still have an interest in the vehicle. Again, this is standard practice in industries involved in tangible goods.
Holmes Motors is a multi-state pre-owned dealership with over 20 years’ experience in the automotive business. Holmes Motors provides in house financing of Closed End Lease Agreements. Pursuant to closing procedures of Holmes Motors’ Closed End Lease Agreements, customers are explained payment...
schedules, insurance requirements, consequences of default, and the process by which accidents are to be reported and handled. Customers initial these details and are provided a copy for future reference. According to Holmes Motors’ records, this account was in default for nonpayment and for allowing an uninsured driver to operate the vehicle. Holmes Motors has numerous documented attempts at reaching the customer in order to secure payment and ensure the insurance requirements were met. Ultimately, after allowing the customer to redeem the previous defaults, the customer was involved in an accident and left the vehicle in a tow yard. The tow yard contacted Holmes Motors, and per the policies of Holmes Motors, the vehicle was recovered in order to not incur significant storage fees and to negotiate with the insurance as is their right as title and lien holder. Holmes Motors made every effort to coach this customer into compliance with the Closed End Lease agreement. Due to the multiple defaults resulting in financial risk to Holmes Motors, the Closed End Lease Agreement was revoked. Holmes Motors ultimately paid over $1,000.00 in repossession and collection efforts as well as nearly $500.00 in towing and storage charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our buying experience with Holmes motors was great! Friendly staff, and a pleasure to do business with!