I have reviewed the response offer made by the business in reference to complaint ID [redacted] , I appreciate the report and will forward to the gentleman that will be giving me the estimate Regards, [redacted]
The customer has a right to be frustrated with Classic Floors of Vabecause we have had several snafus with finishing her flooring project I will try to address the items in her complaint:I know that she left work early to meet our installer about the punch list and that he was minutes late and she leftI did apologize and agreed with her that all future meetings would be after her work time so that she did not lose income on our account.I have addressed the "humps" in the floor with her and her husband on more than one occasion On the main level, this 7" wide wood plank floor is installed by a floating method over a very thin pad over a concrete sub floor The concrete slab has several high places in it which cause high spots ("humps") in the flooring Previously, the floor was covered by thick pad and carpet and the high places were not apparentThe high spots are exaggerated by the wood floor because it is not flexible like carpet.Because of changing decisions about whether tile or wood was going in a couple areas, I did not order enough wood so we ended up shortI re-ordered boxes (104sf) and learned it was back-ordered until the first of January As she said, "gratefully it matched all the other floors"This additional flooring and labor has a value of $including tax, labor and freight I have not asked her to pay for this since the error occurred when changing the bath areas back and forth from wood to tile and back to wood again while estimating the job as well as I knew we had had some mis-cues with the finishing of small items such as thresholds and moldings.Ordinarily, I would have billed that as additional material and labor necessary to complete job I though I was being generous by absorbing those costs.We have bought/made different thresholds for the upstairs bath doorwaysThe last pair suited her for color but the fit was not acceptable,We have installed thresholds at the downstairs bath doorways that were too tall and we did not cut the doors, therefore the doors would not close.She has stated that she does not want the doors cut and her husband purchased a lower profile threshold that they think will work I agreed to stain and finish it and install.She did provide us with a keyless entry during the first phase of the job before they moved in to the home However, we have not used it since they move in.We, like a lot of other contractors, did get way behind in our work because of weather this winterSuccessive snow storms and the residual snow on driveways, etc really made it difficult to set up tools and work We are still trying to get everything finished for everyoneWe did request a meeting for March 2nd or 3rd (after work) for both the owner of the installation company and me to meet with them She told us that week would not suit because it was a heavy week for her at workSo I tried to set up meeting for March 9th (after work)I did finally receive a reply on the evening of Sunday, Mar 8th, saying that it did not appear that this week would work either because a close friend was in ICU, and she did not know if/when she could meetI understand that some things are just not in our control I asked her to keep me informed and we would meet her schedule On Thurs morning, Mar 12th, I received a text that they could meet that afternoon at 4:45ish I agreed, however my installer could not leave a job he was working on in [redacted] in time to make the meeting.From our last meeting on March 12th, I have the following list:Nail shoe mold in master closet (on left)Fix shoe mold at high spot on exterior wall in MBRCorrect last boards in master dressing room near bath door (bad fit)Fix shoe mold on top of those boardsNew threshold at master bathNew threshold at 1/bathnew thresholds at upstairs bath doorsThe owner of the installation company has tried on several occasions to schedule a walk thru with the customer and agreed to do the final pieces of work on a Saturday so she could be home to approve the repairs..As late as the week of Apr 6th, he left several messages asking for return call and an after work appointment to walk thru, so he could do work on Apr 11th.She filed this Revdex.com complaint on Apr 10th.He received a voice msg on Monday Apr13ththat she had been staying at a location where she did have cell service and had not gotten his messages.She also told him that she was going to have someone else fix the items.I think the items on the above list can be fixed in one day or less if he is allowed to come by first, as requested, to make sure he has everything he needs.We would still like to finish these items for the customer.In response to the desired settlement: I have signed sales orders for $and $2033.70.We have additional expenses that she knew would be added for the required glue $79.92, tax $4.24, shipping $11.73,installation of customer provided toe kicks under cabinets in kitchen and bath $ (we did not know these costs at time of sales order).She paid a deposit check # [redacted] 10/3/ $12000.00He paid a progress check # [redacted] 12/16/ $(not $3701.00)That leaves a balance of $2100.88, not counting the $value of additional product, tax and labor which was necessary to complete the floor.I cannot write a letter stating the job is paid in full because it is not paid in full.I will, however, agree to accept $as final payment, if she DOES NOT want US to complete the punch list This customer accommodation discount is more than enough to cover any expenses associated with nailing shoe mold and staining/installing the thresholds at the bath doors,etc In addition, they also have the $worth of flooring in their house which they did not have to pay for.If you have any questions, please call me, [redacted] ***Classic Floors of VA[redacted]
This message is in regard to a complaint submitted to the Revdex.com about my business on 4/10/6:50:PM by [redacted] This complaint was assigned ID [redacted] .I have attached record of moisture test readings for the [redacted] job as requestedThese tests were conducted before installation beganWe do not test every day when installing a floating floor The Tramex meter readings were under “4”, indicating that the slab moisture content was OK to proceed Readings above “4.5” would have indicated that further testing with calcium chloride test or Rapid RH test were necessary These further tests were not indicated so they were not performed I do not believe there is any problem with moisture in the slabIf I did, we would not have installed the floor Also, as indicated, the plywood sub floor upstairs tested normal, as well[redacted] ***Classic Floors of Virginia
Mrs"Consumer",I offer the following to help you get your project completed:I will deliver the transitions stained and finished to your home and leave them on the front porch.If you do not want my guy, ***, to finish the punch list, I will assist you in finding someone to fix the boards in the dressing room, re-install shoe molding over those boards, fix shoe mold at high spot in MBR, nail shoe mold in master closet, install new thresholds at master bath, 1/bath, and thresholds at upstairs bath Since the floor is already installed, you do not need a flooring installer As you or your husband pointed out to me, you really need the services of a trim carpenter who can do a better job fitting the thresholds.I am acquainted with trim carpenters, either of whom could complete this for youThey do not work for my company, but I have seen custom staircases they have built, and I think that is a true test of a trim carpenter If you will contact me, I will provide their contact information or I will contact them on your behalf and ask them to take on this small job as a courtesy to you and me so that your flooring project can finally be finished.Again, I apologize that this project has strung out so long and caused you much inconvenience.Sincerely,*** ***
This message is in regard to a complaint submitted to the Revdex.com about my business on 4/10/2015 6:50:13 PM by [redacted] . This complaint was assigned ID [redacted].I have attached record of moisture test readings for the [redacted] job as requested. These tests were conducted before installation began. We do not test every day when installing a floating floor. The Tramex meter readings were under “4”, indicating that the slab moisture content was OK to proceed. Readings above “4.5” would have indicated that further testing with calcium chloride test or Rapid RH test were necessary. These further tests were not indicated so they were not performed. I do not believe there is any problem with moisture in the slab. If I did, we would not have installed the floor. Also, as indicated, the plywood sub floor upstairs tested normal, as well.[redacted]Classic Floors of Virginia
I don’t know exactly what you want in terms of documents. Are you asking for moisture test readings or a copy of guidelines? I don’t understand why someone would request either for the purpose of replacing 2 boards in a floating floor and installing trims, but I will try to provide what you are requesting if I can.Sincerely,[redacted]Classic Floors of Virginia
The customer has a right to be frustrated with Classic Floors of Va. because we have had several snafus with finishing her flooring project. I will try to address the items in her complaint:I know that she left work early to meet our installer about the punch list and that he was 45 minutes...
late and she left. I did apologize and agreed with her that all future meetings would be after her work time so that she did not lose income on our account.I have addressed the "humps" in the floor with her and her husband on more than one occasion. On the main level, this 7" wide wood plank floor is installed by a floating method over a very thin pad over a concrete sub floor. The concrete slab has several high places in it which cause high spots ("humps") in the flooring. Previously, the floor was covered by thick pad and carpet and the high places were not apparent. The high spots are exaggerated by the wood floor because it is not flexible like carpet.Because of changing decisions about whether tile or wood was going in a couple areas, I did not order enough wood so we ended up short. I re-ordered 4 boxes (104sf) and learned it was back-ordered until the first of January. As she said, "gratefully it matched all the other floors". This additional flooring and labor has a value of $923.27 including tax, labor and freight. I have not asked her to pay for this since the error occurred when changing the bath areas back and forth from wood to tile and back to wood again while estimating the job as well as I knew we had had some mis-cues with the finishing of small items such as thresholds and moldings.Ordinarily, I would have billed that as additional material and labor necessary to complete job. I though I was being generous by absorbing those costs.We have bought/made 3 different thresholds for the 2 upstairs bath doorways. The last pair suited her for color but the fit was not acceptable,We have installed thresholds at the downstairs bath doorways that were too tall and we did not cut the doors, therefore the doors would not close.She has stated that she does not want the doors cut and her husband purchased a lower profile threshold that they think will work. I agreed to stain and finish it and install.She did provide us with a keyless entry during the first phase of the job before they moved in to the home. However, we have not used it since they move in.We, like a lot of other contractors, did get way behind in our work because of weather this winter. Successive snow storms and the residual snow on driveways, etc really made it difficult to set up tools and work. We are still trying to get everything finished for everyone. We did request a meeting for March 2nd or 3rd (after work) for both the owner of the installation company and me to meet with them. She told us that week would not suit because it was a heavy week for her at work. So I tried to set up meeting for March 9th (after work). I did finally receive a reply on the evening of Sunday, Mar 8th, saying that it did not appear that this week would work either because a close friend was in ICU, and she did not know if/when she could meet. I understand that some things are just not in our control. I asked her to keep me informed and we would meet her schedule. On Thurs morning, Mar 12th, I received a text that they could meet that afternoon at 4:45ish. I agreed, however my installer could not leave a job he was working on in [redacted] in time to make the meeting.From our last meeting on March 12th, I have the following list:Nail shoe mold in master closet (on left)Fix shoe mold at high spot on exterior wall in MBRCorrect last 2 boards in master dressing room near bath door (bad fit)Fix shoe mold on top of those 2 boardsNew threshold at master bathNew threshold at 1/2 bath2 new thresholds at upstairs bath doorsThe owner of the installation company has tried on several occasions to schedule a walk thru with the customer and agreed to do the final pieces of work on a Saturday so she could be home to approve the repairs..As late as the week of Apr 6th, he left several messages asking for return call and an after work appointment to walk thru, so he could do work on Apr 11th.She filed this Revdex.com complaint on Apr 10th.He received a voice msg on Monday Apr. 13th. that she had been staying at a location where she did have cell service and had not gotten his messages.She also told him that she was going to have someone else fix the items.I think the items on the above list can be fixed in one day or less if he is allowed to come by first, as requested, to make sure he has everything he needs.We would still like to finish these items for the customer.In response to the desired settlement: I have signed sales orders for $15638.92 and $2033.70.We have additional expenses that she knew would be added for the required glue $79.92, tax $4.24, shipping $11.73,installation of customer provided toe kicks under cabinets in kitchen and bath $50.00. (we did not know these costs at time of sales order).She paid a deposit check #[redacted] 10/3/14 $12000.00He paid a progress check #[redacted] 12/16/14 $3672.62 (not $3701.00)That leaves a balance of $2100.88, not counting the $923.27 value of additional product, tax and labor which was necessary to complete the floor.I cannot write a letter stating the job is paid in full because it is not paid in full.I will, however, agree to accept $1600.88 as final payment, if she DOES NOT want US to complete the punch list. This customer accommodation discount is more than enough to cover any expenses associated with nailing shoe mold and staining/installing the thresholds at the 4 bath doors,etc. In addition, they also have the $923.27 worth of flooring in their house which they did not have to pay for.If you have any questions, please call me,[redacted]Classic Floors of VA.[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], I appreciate the report and will forward to the gentleman that will be giving me the estimate.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , I appreciate the report and will forward to the gentleman that will be giving me the estimate Regards, [redacted]
The customer has a right to be frustrated with Classic Floors of Vabecause we have had several snafus with finishing her flooring project I will try to address the items in her complaint:I know that she left work early to meet our installer about the punch list and that he was minutes late and she leftI did apologize and agreed with her that all future meetings would be after her work time so that she did not lose income on our account.I have addressed the "humps" in the floor with her and her husband on more than one occasion On the main level, this 7" wide wood plank floor is installed by a floating method over a very thin pad over a concrete sub floor The concrete slab has several high places in it which cause high spots ("humps") in the flooring Previously, the floor was covered by thick pad and carpet and the high places were not apparentThe high spots are exaggerated by the wood floor because it is not flexible like carpet.Because of changing decisions about whether tile or wood was going in a couple areas, I did not order enough wood so we ended up shortI re-ordered boxes (104sf) and learned it was back-ordered until the first of January As she said, "gratefully it matched all the other floors"This additional flooring and labor has a value of $including tax, labor and freight I have not asked her to pay for this since the error occurred when changing the bath areas back and forth from wood to tile and back to wood again while estimating the job as well as I knew we had had some mis-cues with the finishing of small items such as thresholds and moldings.Ordinarily, I would have billed that as additional material and labor necessary to complete job I though I was being generous by absorbing those costs.We have bought/made different thresholds for the upstairs bath doorwaysThe last pair suited her for color but the fit was not acceptable,We have installed thresholds at the downstairs bath doorways that were too tall and we did not cut the doors, therefore the doors would not close.She has stated that she does not want the doors cut and her husband purchased a lower profile threshold that they think will work I agreed to stain and finish it and install.She did provide us with a keyless entry during the first phase of the job before they moved in to the home However, we have not used it since they move in.We, like a lot of other contractors, did get way behind in our work because of weather this winterSuccessive snow storms and the residual snow on driveways, etc really made it difficult to set up tools and work We are still trying to get everything finished for everyoneWe did request a meeting for March 2nd or 3rd (after work) for both the owner of the installation company and me to meet with them She told us that week would not suit because it was a heavy week for her at workSo I tried to set up meeting for March 9th (after work)I did finally receive a reply on the evening of Sunday, Mar 8th, saying that it did not appear that this week would work either because a close friend was in ICU, and she did not know if/when she could meetI understand that some things are just not in our control I asked her to keep me informed and we would meet her schedule On Thurs morning, Mar 12th, I received a text that they could meet that afternoon at 4:45ish I agreed, however my installer could not leave a job he was working on in [redacted] in time to make the meeting.From our last meeting on March 12th, I have the following list:Nail shoe mold in master closet (on left)Fix shoe mold at high spot on exterior wall in MBRCorrect last boards in master dressing room near bath door (bad fit)Fix shoe mold on top of those boardsNew threshold at master bathNew threshold at 1/bathnew thresholds at upstairs bath doorsThe owner of the installation company has tried on several occasions to schedule a walk thru with the customer and agreed to do the final pieces of work on a Saturday so she could be home to approve the repairs..As late as the week of Apr 6th, he left several messages asking for return call and an after work appointment to walk thru, so he could do work on Apr 11th.She filed this Revdex.com complaint on Apr 10th.He received a voice msg on Monday Apr13ththat she had been staying at a location where she did have cell service and had not gotten his messages.She also told him that she was going to have someone else fix the items.I think the items on the above list can be fixed in one day or less if he is allowed to come by first, as requested, to make sure he has everything he needs.We would still like to finish these items for the customer.In response to the desired settlement: I have signed sales orders for $and $2033.70.We have additional expenses that she knew would be added for the required glue $79.92, tax $4.24, shipping $11.73,installation of customer provided toe kicks under cabinets in kitchen and bath $ (we did not know these costs at time of sales order).She paid a deposit check # [redacted] 10/3/ $12000.00He paid a progress check # [redacted] 12/16/ $(not $3701.00)That leaves a balance of $2100.88, not counting the $value of additional product, tax and labor which was necessary to complete the floor.I cannot write a letter stating the job is paid in full because it is not paid in full.I will, however, agree to accept $as final payment, if she DOES NOT want US to complete the punch list This customer accommodation discount is more than enough to cover any expenses associated with nailing shoe mold and staining/installing the thresholds at the bath doors,etc In addition, they also have the $worth of flooring in their house which they did not have to pay for.If you have any questions, please call me, [redacted] ***Classic Floors of VA[redacted]
This message is in regard to a complaint submitted to the Revdex.com about my business on 4/10/6:50:PM by [redacted] This complaint was assigned ID [redacted] .I have attached record of moisture test readings for the [redacted] job as requestedThese tests were conducted before installation beganWe do not test every day when installing a floating floor The Tramex meter readings were under “4”, indicating that the slab moisture content was OK to proceed Readings above “4.5” would have indicated that further testing with calcium chloride test or Rapid RH test were necessary These further tests were not indicated so they were not performed I do not believe there is any problem with moisture in the slabIf I did, we would not have installed the floor Also, as indicated, the plywood sub floor upstairs tested normal, as well[redacted] ***Classic Floors of Virginia
Mrs"Consumer",I offer the following to help you get your project completed:I will deliver the transitions stained and finished to your home and leave them on the front porch.If you do not want my guy, ***, to finish the punch list, I will assist you in finding someone to fix the boards in the dressing room, re-install shoe molding over those boards, fix shoe mold at high spot in MBR, nail shoe mold in master closet, install new thresholds at master bath, 1/bath, and thresholds at upstairs bath Since the floor is already installed, you do not need a flooring installer As you or your husband pointed out to me, you really need the services of a trim carpenter who can do a better job fitting the thresholds.I am acquainted with trim carpenters, either of whom could complete this for youThey do not work for my company, but I have seen custom staircases they have built, and I think that is a true test of a trim carpenter If you will contact me, I will provide their contact information or I will contact them on your behalf and ask them to take on this small job as a courtesy to you and me so that your flooring project can finally be finished.Again, I apologize that this project has strung out so long and caused you much inconvenience.Sincerely,*** ***
This message is in regard to a complaint submitted to the Revdex.com about my business on 4/10/2015 6:50:13 PM by [redacted] . This complaint was assigned ID [redacted].I have attached record of moisture test readings for the [redacted] job as requested. These tests were conducted before installation began. We do not test every day when installing a floating floor. The Tramex meter readings were under “4”, indicating that the slab moisture content was OK to proceed. Readings above “4.5” would have indicated that further testing with calcium chloride test or Rapid RH test were necessary. These further tests were not indicated so they were not performed. I do not believe there is any problem with moisture in the slab. If I did, we would not have installed the floor. Also, as indicated, the plywood sub floor upstairs tested normal, as well.[redacted]Classic Floors of Virginia
I don’t know exactly what you want in terms of documents. Are you asking for moisture test readings or a copy of guidelines? I don’t understand why someone would request either for the purpose of replacing 2 boards in a floating floor and installing trims, but I will try to provide what you are requesting if I can.Sincerely,[redacted]Classic Floors of Virginia
The customer has a right to be frustrated with Classic Floors of Va. because we have had several snafus with finishing her flooring project. I will try to address the items in her complaint:I know that she left work early to meet our installer about the punch list and that he was 45 minutes...
late and she left. I did apologize and agreed with her that all future meetings would be after her work time so that she did not lose income on our account.I have addressed the "humps" in the floor with her and her husband on more than one occasion. On the main level, this 7" wide wood plank floor is installed by a floating method over a very thin pad over a concrete sub floor. The concrete slab has several high places in it which cause high spots ("humps") in the flooring. Previously, the floor was covered by thick pad and carpet and the high places were not apparent. The high spots are exaggerated by the wood floor because it is not flexible like carpet.Because of changing decisions about whether tile or wood was going in a couple areas, I did not order enough wood so we ended up short. I re-ordered 4 boxes (104sf) and learned it was back-ordered until the first of January. As she said, "gratefully it matched all the other floors". This additional flooring and labor has a value of $923.27 including tax, labor and freight. I have not asked her to pay for this since the error occurred when changing the bath areas back and forth from wood to tile and back to wood again while estimating the job as well as I knew we had had some mis-cues with the finishing of small items such as thresholds and moldings.Ordinarily, I would have billed that as additional material and labor necessary to complete job. I though I was being generous by absorbing those costs.We have bought/made 3 different thresholds for the 2 upstairs bath doorways. The last pair suited her for color but the fit was not acceptable,We have installed thresholds at the downstairs bath doorways that were too tall and we did not cut the doors, therefore the doors would not close.She has stated that she does not want the doors cut and her husband purchased a lower profile threshold that they think will work. I agreed to stain and finish it and install.She did provide us with a keyless entry during the first phase of the job before they moved in to the home. However, we have not used it since they move in.We, like a lot of other contractors, did get way behind in our work because of weather this winter. Successive snow storms and the residual snow on driveways, etc really made it difficult to set up tools and work. We are still trying to get everything finished for everyone. We did request a meeting for March 2nd or 3rd (after work) for both the owner of the installation company and me to meet with them. She told us that week would not suit because it was a heavy week for her at work. So I tried to set up meeting for March 9th (after work). I did finally receive a reply on the evening of Sunday, Mar 8th, saying that it did not appear that this week would work either because a close friend was in ICU, and she did not know if/when she could meet. I understand that some things are just not in our control. I asked her to keep me informed and we would meet her schedule. On Thurs morning, Mar 12th, I received a text that they could meet that afternoon at 4:45ish. I agreed, however my installer could not leave a job he was working on in [redacted] in time to make the meeting.From our last meeting on March 12th, I have the following list:Nail shoe mold in master closet (on left)Fix shoe mold at high spot on exterior wall in MBRCorrect last 2 boards in master dressing room near bath door (bad fit)Fix shoe mold on top of those 2 boardsNew threshold at master bathNew threshold at 1/2 bath2 new thresholds at upstairs bath doorsThe owner of the installation company has tried on several occasions to schedule a walk thru with the customer and agreed to do the final pieces of work on a Saturday so she could be home to approve the repairs..As late as the week of Apr 6th, he left several messages asking for return call and an after work appointment to walk thru, so he could do work on Apr 11th.She filed this Revdex.com complaint on Apr 10th.He received a voice msg on Monday Apr. 13th. that she had been staying at a location where she did have cell service and had not gotten his messages.She also told him that she was going to have someone else fix the items.I think the items on the above list can be fixed in one day or less if he is allowed to come by first, as requested, to make sure he has everything he needs.We would still like to finish these items for the customer.In response to the desired settlement: I have signed sales orders for $15638.92 and $2033.70.We have additional expenses that she knew would be added for the required glue $79.92, tax $4.24, shipping $11.73,installation of customer provided toe kicks under cabinets in kitchen and bath $50.00. (we did not know these costs at time of sales order).She paid a deposit check #[redacted] 10/3/14 $12000.00He paid a progress check #[redacted] 12/16/14 $3672.62 (not $3701.00)That leaves a balance of $2100.88, not counting the $923.27 value of additional product, tax and labor which was necessary to complete the floor.I cannot write a letter stating the job is paid in full because it is not paid in full.I will, however, agree to accept $1600.88 as final payment, if she DOES NOT want US to complete the punch list. This customer accommodation discount is more than enough to cover any expenses associated with nailing shoe mold and staining/installing the thresholds at the 4 bath doors,etc. In addition, they also have the $923.27 worth of flooring in their house which they did not have to pay for.If you have any questions, please call me,[redacted]Classic Floors of VA.[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], I appreciate the report and will forward to the gentleman that will be giving me the estimate.
Regards,
[redacted]