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Semonelli, Michele E Dds

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Reviews Semonelli, Michele E Dds

Semonelli, Michele E Dds Reviews (3)

The front desk staff constantly makes errors on my account, they called to confirm an appointment with my husband, and called him a different name, and said they needed items for him to bring for a proceedure, my husband was going for a first time consultaion. They can never give a solid answer as to costs that will be applied, they have outragious fees, such as a 29.00 fee to transfer records to another provider. When I originally started going there I would ask what my insurance covered before proceedures, so I would know if I had a balance to cover, they told me, don't worry your insurance will cover that. Now they have verbally told me I have claims still processing. I haven't been to that office for any proceedures or check ups since June 2013, it is now September. Why hasnt my balance been forwarded to me? These are the inconsistancies I am refering to. The dentist Watkin, and his hygenists are fantastic. the fron office is a disorganized mess.Desired SettlementI would appreciate if any outstanding balances on my account are fullfilled by the office. I do not know what the amount is, because I have not received any type of invoice as of this writingBusiness Response In response to Revdex.com Case #XXXXXX, please allow me to clarify that there is no such dental practice currently located at [redacted] XXXXX. Furthermore, neither the person who filed this claim nor her husband/family have ever been patients of [redacted], [redacted]However, the records of Watkin Dental Associates, at ** Whalon St., Fitchburg, MA XXXXX do reveal a recent history of dental care delivered to this individual and her husband. Those records clearly indicate that the individual sought dental treatment as a new patient for management of a dental emergency. Over the course of six weeks, the individual was treated on five separate occasions. Her husband was also seen on two separate occasions. Each dental visit resulted in a course of treatment which was communicated to her insurance company using standard ADA codes.There were attempts made by this individual to determine the exact out of pocket expense that she would incur. Unfortunately, there are two separate insurance policies by which this individual and her husband are covered. The Watkin Dental front desk team functions as a liaison on behalf of the patient and the dental practice/treatment providers to submit claims for treatment rendered by the dental providers on behalf of the patient for payment. This process can become complicated because each claim must first be submitted, processed and paid by the individual's primary insurance before that same claim can then be resubmitted to the individual's secondary carrier for payment. As a result, while the front desk can certainly help an individual estimate their co-payments, they can not be exact. The front desk can and did submit a pretreatment authorization on behalf of this individual for a specific procedure. However, that is something that is not routinely done for emergency, preventative or basic restorative treatment unless specifically requested by the patient prior to the scheduled appointment. In fact, there are still claims for this individual out pending payment by her insurance. Any remaining balance on this individual's account cannot be determined until all insurance claims have been processed/resolved.

The front desk staff constantly makes errors on my account, they called to confirm an appointment with my husband, and called him a different name, and said they needed items for him to bring for a proceedure, my husband was going for a first time consultaion. They can never give a solid answer as to costs that will be applied, they have outragious fees, such as a 29.00 fee to transfer records to another provider. When I originally started going there I would ask what my insurance covered before proceedures, so I would know if I had a balance to cover, they told me, don't worry your insurance will cover that. Now they have verbally told me I have claims still processing. I haven't been to that office for any proceedures or check ups since June 2013, it is now September. Why hasnt my balance been forwarded to me? These are the inconsistancies I am refering to. The dentist Watkin, and his hygenists are fantastic. the fron office is a disorganized mess.Desired SettlementI would appreciate if any outstanding balances on my account are fullfilled by the office. I do not know what the amount is, because I have not received any type of invoice as of this writingBusiness Response In response to Revdex.com Case #XXXXXX, please allow me to clarify that there is no such dental practice currently located at [redacted] XXXXX. Furthermore, neither the person who filed this claim nor her husband/family have ever been patients of [redacted], [redacted]However, the records of Watkin Dental Associates, at ** Whalon St., Fitchburg, MA XXXXX do reveal a recent history of dental care delivered to this individual and her husband. Those records clearly indicate that the individual sought dental treatment as a new patient for management of a dental emergency. Over the course of six weeks, the individual was treated on five separate occasions. Her husband was also seen on two separate occasions. Each dental visit resulted in a course of treatment which was communicated to her insurance company using standard ADA codes.There were attempts made by this individual to determine the exact out of pocket expense that she would incur. Unfortunately, there are two separate insurance policies by which this individual and her husband are covered. The Watkin Dental front desk team functions as a liaison on behalf of the patient and the dental practice/treatment providers to submit claims for treatment rendered by the dental providers on behalf of the patient for payment. This process can become complicated because each claim must first be submitted, processed and paid by the individual's primary insurance before that same claim can then be resubmitted to the individual's secondary carrier for payment. As a result, while the front desk can certainly help an individual estimate their co-payments, they can not be exact. The front desk can and did submit a pretreatment authorization on behalf of this individual for a specific procedure. However, that is something that is not routinely done for emergency, preventative or basic restorative treatment unless specifically requested by the patient prior to the scheduled appointment. In fact, there are still claims for this individual out pending payment by her insurance. Any remaining balance on this individual's account cannot be determined until all insurance claims have been processed/resolved.

The front desk staff constantly makes errors on my account, they called to confirm an appointment with my husband, and called him a different name, and said they needed items for him to bring for a proceedure, my husband was going for a first time consultaion. They can never give a solid answer as to costs that will be applied, they have outragious fees, such as a 29.00 fee to transfer records to another provider. When I originally started going there I would ask what my insurance covered before proceedures, so I would know if I had a balance to cover, they told me, don't worry your insurance will cover that. Now they have verbally told me I have claims still processing. I haven't been to that office for any proceedures or check ups since June 2013, it is now September. Why hasnt my balance been forwarded to me? These are the inconsistancies I am refering to. The dentist Watkin, and his hygenists are fantastic. the fron office is a disorganized mess.Desired SettlementI would appreciate if any outstanding balances on my account are fullfilled by the office. I do not know what the amount is, because I have not received any type of invoice as of this writingBusiness Response In response to Revdex.com Case #XXXXXX, please allow me to clarify that there is no such dental practice currently located at [redacted] XXXXX. Furthermore, neither the person who filed this claim nor her husband/family have ever been patients of [redacted], [redacted]However, the records of Watkin Dental Associates, at ** Whalon St., Fitchburg, MA XXXXX do reveal a recent history of dental care delivered to this individual and her husband. Those records clearly indicate that the individual sought dental treatment as a new patient for management of a dental emergency. Over the course of six weeks, the individual was treated on five separate occasions. Her husband was also seen on two separate occasions. Each dental visit resulted in a course of treatment which was communicated to her insurance company using standard ADA codes.There were attempts made by this individual to determine the exact out of pocket expense that she would incur. Unfortunately, there are two separate insurance policies by which this individual and her husband are covered. The Watkin Dental front desk team functions as a liaison on behalf of the patient and the dental practice/treatment providers to submit claims for treatment rendered by the dental providers on behalf of the patient for payment. This process can become complicated because each claim must first be submitted, processed and paid by the individual's primary insurance before that same claim can then be resubmitted to the individual's secondary carrier for payment. As a result, while the front desk can certainly help an individual estimate their co-payments, they can not be exact. The front desk can and did submit a pretreatment authorization on behalf of this individual for a specific procedure. However, that is something that is not routinely done for emergency, preventative or basic restorative treatment unless specifically requested by the patient prior to the scheduled appointment. In fact, there are still claims for this individual out pending payment by her insurance. Any remaining balance on this individual's account cannot be determined until all insurance claims have been processed/resolved.

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Description: Dentists

Address: 26 Whalon St, Fitchburg, Massachusetts, United States, 01420

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