Semper Solaris

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The initial contract stated that trees needed to be removed, but there was an addendum with specific trees markedAll those trees were removed and the current sun exposure is 93-95%The guaranteed power output was based on 95% sun and we are very nearly there, but output numbers are still 25-30% below guaranteed levelsI have agreed to allow Semper Solaris to remove more trees (outside the original parameters), but there is no way that increasing sun exposure by 2% will increase output 25-30%Sunpower itself has verified they cannot get their models to generate the guaranteed amount of power with the size of system we have, even at 95% sunTheir highest modeled output at 95% sun is still over kwh/year too lowI do appreciate Semper Solaris continuing to work towards a satisfactory solution, but have been dissatisfied with how long it has taken (12+ months) and wish for the final solution to be expeditedThe final solution will have to include adding panels, and please note, the company never offered to add panels until after the Revdex.com complaint was filedI do hope we can reach resolution before the end of Regards, [redacted] ***

Both Mrand Mrs“Customer” personally initialed a stipulation on the contract that “Shade must be removed by customer (Trees)” in bold writing As there were a good amount of complicated trees and brush in the area where they wanted the array we did our best to identify what needed to be removed and the customers contracted a company to do so The customer contacted us in early fall to mention lower than expected yearly production We sent a tech that identified that there was still a good deal of shade hitting the array She felt that this was our fault and we agreed to remove some trees shading the array at a cost of several thousand dollars which we paid Peak daily rate of production immediately jumped nearly 50% There was still a bit more shade and we had contracted to have it removed Sunpower has assured us that removing the shade would solve the problem The Customer feels that we must also add panels Even though we had agreed to add panels, if needed, after removing the shade at our expense, she filed this complaint We have agreed to her request to remove the shade AND add panels We have kept in close contact with her every step of the way, have gone way above what would be required to address the issue, and spent thousands of dollars Customer Service is our top priority

From previous response"We have agreed to her request to remove the shade AND add panels"We have contracted with the customer's tree trimmers to perform the work next week.The offer to add panels was made on the customer's insistence prior to receiving the notice from the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is in the process of trying to fix the problem we are in close communication about their effortsWe will be able to better evaluate whether the solution is sufficient once all the work is done.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The initial contract stated that trees needed to be removed, but there was an addendum with specific trees marked. All those trees were removed and the current sun exposure is 93-95%. The guaranteed power output was based on 95% sun and we are very nearly there, but output numbers are still 25-30% below guaranteed levels. I have agreed to allow Semper Solaris to remove more trees (outside the original parameters), but there is no way that increasing sun exposure by 2% will increase output 25-30%. Sunpower itself has verified they cannot get their models to generate the guaranteed amount of power with the size of system we have, even at 95% sun. Their highest modeled output at 95% sun is still over 1000 kwh/year too low. I do appreciate Semper Solaris continuing to work towards a satisfactory solution, but have been dissatisfied with how long it has taken (12+ months) and wish for the final solution to be expedited. The final solution will have to include adding panels, and please note, the company never offered to add panels until after the Revdex.com complaint was filed. I do hope we can reach resolution before the end of 2015.
Regards,
[redacted]

Both Mr. and Mrs. “Customer” personally initialed a
stipulation on the contract that “Shade must be removed by customer (Trees)” in
bold writing.
As there were a good amount of complicated trees and brush
in the area where they wanted the array we did our best to identify what needed
to be...

removed and the customers contracted a company to do so.
The customer contacted us in early fall to mention lower
than expected yearly production.  We sent
a tech that identified that there was still a good deal of shade hitting the
array.  She felt that this was our fault
and we agreed to remove some trees shading the array at a cost of several
thousand dollars which we paid.  Peak
daily rate of production immediately jumped nearly 50%.  There was still a bit more shade and we had
contracted to have it removed.  Sunpower
has assured us that removing the shade would solve the problem.  The Customer feels that we must also add
panels.  Even though we had agreed to add
panels, if needed, after removing the shade at our expense, she filed this
complaint.
We have agreed to her request to remove the shade AND add
panels.
We have kept in close contact with her every step of the way,
have gone way above what would be required to address the issue, and spent thousands
of dollars.  Customer Service is our top
priority.