SEMRush Incorporated

Revdex.com complaint ID: *** (***}Dear ***, Our customer, *** *** ***, contacted our support team on the 21st of February regarding account downgradeHe claimed, that money for the service was withdrawn by our company, therefore our support specialist contacted team
responsible for billing.They said, that money did not come through, as transaction from February 21st was declined and client should contact his bankUsually it takes 3-working days to unblock declined funds.Here's a detailed explanation: https://*** ***.At some point this case was escalated to me and I advised to provide *** *** *** with free access till 31st of March to smooth out that unfortunate situation and bad experienceThe e-mail with that information was sent to him on the 27th of February.According to the system records*** *** *** is actively using our services from the same date27th of February, so we hope that meets desired outcome - access restoration to the servicesOur specialists also set him an e-mail to check if everything is fine and if his funds were unblocked by the bank,Please contact the directly if you feed any further assistance,Best regards, Dmitriy MEMEACustomer Success lead

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Access has been restored by the business.In regards to the payment made, following the decline by the business to refund, I instructed my bank to revert the charge on my credit card which was actioned without delay.
Regards,
[redacted]