Sena Cases

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, Our pre-order discount is for products that are not in stock as of the time of order placementOur UltraSlim cases are an in stock item (we use the same cases for the iPhone 6) and thus are not part of this pre-sale discount promotionWe have a long history with this customer
making claims, filing charge backs, and posting horribly negative things about our company on social media and online forumsOnce has to ask why this person continues to purchase from Sena if our customer service is so horrible, and the products themselves are not up to his standardsOur dearest wish is that he does not continue to purchase from usHe has a number of other choices in phone casesIf a company is not properly servicing a person's needs, to keep going back to the well to take a drink is foolish on the part of the consumer (this statement is no admission Sena has done anything wrong)It is shocking to our company that *** *** would even entertain the idea to continue trying to purchase from Sena after all of the bad will and lost revenue he has created for our companyWe will be consulting our attorney regarding mailing Andrew Bell informing him to cease doing business with Sena Cases directly

Hello,Sena Cases received a phone call from this person two weeks agoHe purchased a Sena Case through the Apple Store that had a defect issue (unconfirmed)We informed him he was covered, and that upon receipt of goods Sena Cases would replace the case for himIt is standard policy that
defective case that is not purchased directly from Sena, needs to be sent in to us order to be replacedHe became very angry, and threatened to report us to the Revdex.com, report us to FaceBook, write a letter to our owner, etcAfter a number of minutes of correspondence, we agreed to send him a replacement case, without needed the purchase piece backWe also substituted him into a product in the color of his choice, that would not have a chance of the same issue presenting itselfThis person filed a Revdex.com complaint shortly after our phone conversion, and prior to receiving his replacement caseThe only caveat to the replacement product, was that he needed to return the defected piece in order to afford a warranty on the replacement case sent to him.Attached is the replacement order/shipment record we sent to him. This is the tracking link to the shipment received (after the posting of this complaint).http://www.dhl.com/en/express/tracking.shtml?AWB=***&brand=DHLSincere...⇄ Cases Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am absolutely perplexed that any business would respond to a customer complaint like this. To address the company's points:The cases were advertised as a discount for all iPhone 7 Plus cases initially (this was even acknowledged by the rep when I finally got through to a customer service rep). The cases may be the same case, how am I to know? They have a different model number, different part number, and aren't available in the same colors as the 6 Plus so it sure doesn't seem like the company's website sees them as the "same product".Making false claims? Every claim I have made is true. And yes, on review sites I absolutely will share my experiences because they are my experiences. Sena has in the past shipped an order to the wrong address, and basically called me a liar (clearly the animosity on this review shows Sena is more interested in arguing than providing customer service.). Am I going to share that experience with the world? ABSOLUTELY, that's the sole purpose of review sites, and discussion forums. If Sena doesn't like it, they're more than capable to add their side to the story, but the reviews (not mine) all agree. Sena is not accessible, and Sena's own phone support doesn't even have set hours\times of where they take calls. I get it, it's a small company.Clearly I'm a customer who likes the product, doesn't like the company. The company makes a unique product that someone else will eventually make, which is why most companies would be humble. Most companies would look at a situation and say gosh this guy's been a customer every year for nearly 10 years, but he's obviously unhappy with the way we're doing business. Maybe we should look to find out what it is that we're doing wrong that he's upset with. But instead Sena choses to insult me in a response to the Revdex.com over a completely legitimate complaint.So yes, at this point I'll stop being a customer of Sena. I can't believe a company spends so much time to attack a customer and doesn't focus on the issues.  I'm not complaining alone, there are a ton out there, I just seem to be the stupid one to keep coming back and supporting such a company. A small company will always be a small company if they treat their customers like Sena has treated me. In a book called Million Dollar Consulting, Author Alan Weiss once wrote "Ask your customers to be part of the solution, and don't view them as part of the problem." Sena needs to read that one. Might shed some light as to why customers think what they do.
Regards,
[redacted]

Review: I purchased an iPhone case and they would not honour the warranty when the case started to peel.Desired Settlement: I would like to see a replacement or a refund.

Business

Response:

Hello,