Senate Termite & Pest Control

Dear Sirs/Madam, This correspondence is to respond to complaint number *** filed by *** * *** on 4/15/We’re never happy to have one of clients unhappy or dissatisfiedIf any client is having any issues with pests including Carpenter Bees, Mice
or any common insect, we’re happy to schedule a follow up at no additional costsWe have records that show the first initial pest control treatment was done on March 2, Over weeks have passed since our first treatment and this is the first time we've heard our client having a concernIf there was any issue with our treatment or approach, we've been available to address any concerns and get right back out there. Mr***’s Home has an annual coverage that is set to maintain pest preventive maintenance; month agreements are very common in the pest control industryUnder this plan, if there are any pest issues that are covered under your policy, we're happy to re-visit the home, including in regards to our approach If there is a more invasive treatment approach requested for us to consider, we’re welcome to consider itWhen Mr*** had made his complaint to us in regards to how much he paidHe was not happy with the price we charge for the service we providedWe provided pest service at the agreed to price, so we’re happy to honor his coverage, and re-visit the home for any outstanding pest issuesA re-visit is not what Mr*** was looking forIt had to do with the priceThe day he wrote this complaint was the same day that we charged his 2nd monthly payment planInstead of Mr*** paying for the services in full we were happy to break down in monthly payments to make it easier to budget the services soldWe are afraid this complaint is to force us in some type of discount or refund, which we will not do, especially without the ability or opportunity to re-visit the homeMr*** agreed to our price of $for the repair work of the Removal of the damaged rake boards on the left and right side of home, with a replacement of a PVC material to combat the future chance of Carpenter Bees that would have continued to face year after year if just simply treated & repaintedMr*** paid as well $to begin pest control coverage that includes Mice control & Carpenter Bee coverage, with a quarterly premium running only $We will not obligate Mr*** to the full annual commitment that was signed and agreed upon with us if he doesn’t wish for us to visit the home any longerWe’ll accept a letter of Cancellation to our email address, ***We’ll process the cancellation of the annual contractWe will warranty our treatments with our annual contracts, but unfortunately there is not a money back guarantee on treatments and more so to home repairs; Especially weeks later without the ability to re-visit the home to retry our attempt to satisfy the homeownerEven with cancelling the coverage, we'll honor a follow up treatment for the next daysWe hope our offer to honor our work will suffice the homeowner’s complaint, should there be anything we can do to better service the home, we’re happy to take consideration. Our best regards,Danny E***General ManagerSenate Termite & Pest Control*** *** *** **Manassas, VA

November
06, Our company
recently received an inquisition regarding customer ID ***It is unfortunate
the customer is not satisfied with the balance for services renderedOn June
26, 2015, the client purchased a Preventative Termite Treatment and Advance
Termite Monitoring
System in the amount of $with continual inspections for
$a quarterShe also purchased a Pest Control Agreement in the amount $
and $for two monthly services and subsequent quarterly treatments for $
The customer agreed to pay $on June 26, 2015, and two monthly payments of
$on July 31, and August 28, As of today’s date there is still an
outstanding balance of $and a finance charge of $due to nonpayment.We have
reviewed the customer’s concern that she was misinformed about termite activity
during the initial inspectionThere is no indication on the inspection report
or contract that active termites were observedThe inspector did point out an
old inactive mud tube, but that does not mean termites are presentIt is an
indication that termites were there at one timeThe termite contract states
the purchased treatment was a BoosterA Booster Treatment is a preventative
service that is common and recommended in the pest control industry.Our records
show the Termite Treatment, Installation of Termite Monitors, and Initial Pest
Control service was completed on July 10, 2015.
On August 4, the customer called our office to express her concern
about wasp and ant activityWe also discussed the credit card payment was declined
for the second installment on July 31, The customer would not commit to
repayment and suggested that she would pay when we re-serviced her homeA
service was scheduled for August 12, We explained to the customer that if
she was not happy with our services after August 12, 2015, the initial twelve month
term of quarterly fees would be waivedUpon written cancellation as noted in
the terms of the agreements, she would only be responsible for the $
balance for completed servicesThe customer was not happy with our
representative’s explanation of the contract terms and disconnected from the
conversation.On August
7, 2015, the original inspector spoke with the customer to further resolve her
concernsThe representative spoke with the customer about the services
purchasedThe customer also committed to paying the balance of $in four
monthly payments of $instead of the original two payments of $500.On August
12, 2015, the follow up pest control service was completed and a money order in
the amount of $was remittedOur service department attempted to schedule an
additional thirty day service on numerous occasionsA phone message was left
for the customer on September 22, and October 6, 2015.There has not been a
return call from the customer to schedule the mentioned service. It is important to note that a payment has not
been received as agreed since August 12, In good faith we have attempted
to address the customer’s concerns regarding service and the balance owedWe clearly
do not want her to be unsatisfiedUnfortunately we feel this submission may be
an unfair attempt to avoid payment We
hope to amicably resolve this matter without further exploiting the RevDex.com organizationPlease advise our company on how to reach a fair
resolutionIf you have further questions regarding this matter, please call
our office at***-***-***Sincerely
Kelly A***
Account Manager
*** *** ***
***@senateservices.com

Dear Sirs/Madam,
This correspondence is to respond
to complaint number *** filed by *** ***
class="MsoNormal" "text-indent:.5in">
We have taken the following actions to insure that there
will be no recurrence of this event:
1)
We have removed *** ***’s name from the list
we call from
2)
We have placed *** ***’s name on our Do Not
Call List
Unfortunately, we do not have a “robo-dialer”
nor do we call anyone during the weekday.
Our records show a call, to offer a free termite inspection, was placed
4/and 5/1. I show no record of
calling the phone numbers in question prior to these datesThough it is clear that ** ***
wants nothing to with our company, I hope ** *** knows that brick homes are just as susceptible to
termites as any other home. The framing
and infrastructure is still wood
We are sorry that we troubled *** *** by calling her and are confident that the above action will insure that
Ms. Swanson will not be called by our
organization in the future. Thank you
for any time and effort given to this matter.
If there are any questions or
concerns, please don’t hesitate to call me at ###-###-####
Respectfully,
Shawn
K***
Vice
President
Senate Termite & Pest Control

Dear Sirs/Madam,
We are alarmed to learn of the events
shared by [redacted] in her correspondence dated September 17, 2014.  The described interaction, between her and
our phone representative, is...

uncustomary and intolerable of any person
representing our company.
We have taken the following actions to insure that there
will be no recurrence of this event:
1)     
We have left a phone message for [redacted] to
investigate this matter further and to apologize for the actions of our
representative.   We are eager to speak
with her.
2)     
We have placed [redacted] on our Do Not Call
List. She will never be called again by our company once her concerns have been
appropriately resolved
3)     
The representative, that [redacted] spoke to,
will be reprimanded for her lack
4)     
We have scheduled a retraining session for
proper phone etiquette for all of our employees.
Thank you for your assistance
regarding this matter.  We are confident
that we can appropriately ease [redacted]’s concerns and prevent this from occurring
in future.  If there are any questions or
concerns, please don’t hesitate to call me at ###-###-####.
Respectfully,
Shawn K[redacted]
Vice President
Senate Termite & Pest Control

Dear Sirs/Madam,
This correspondence is to respond
to complaint number [redacted] filed by [redacted].
We have taken the following actions to insure that there
will be no...

recurrence of this event:
1)     
We have removed [redacted]’s name from the
list we call from
2)     
We have placed [redacted]’s name on our Do
Not Call List
We are confident that the above
action will insure that [redacted] will not be called by our organization in
the future.  Thank you for any time and
effort given to this matter.   If there are any questions or concerns, please
don’t hesitate to call me at ###-###-####.
Respectfully,
Shawn K[redacted]
Vice President
Senate Termite & Pest Control

We requested a quote for bug treatment and received a contract which was agreeable. We signed the contract and returned it to the representative. The day of the treatment we received a call from the company when the technician was about to start treatment and the person said the price would be $400 per room and we would have to treat all bedrooms (4) but that was not what was in the contract which said we could treat one room for $295 total cost. So instead of $295 the cost would be $1400. They said they had been calling us to advise us of this change but we received no calls. We checked our messages and there were none and we are home all day as I work from home. If anything they should have honored their contract.

Our Technician DJ was professional and informative. Answered my questions and gave me suggestions. Great experience from customer service to the technician.

Great Job - My ants are gone!!

Thank you

Hi DJ came out to my house to do my mice treatment and I dont see any more mice thank you Dj and senate pest control ......

Initially had a higher T and H services to do the framing and drywall in the basement which went well overall however the bathroom was a complete mess. Took overall eight weeks to do and yet still incomplete several tiles are not cut properly on the shower he had refused to even do that properly now I am having someone else fix the mess. When asked about the tile was given a muddled response also drywall has not been mudded correctly either.
Also Owner went on vacation for 2 and 1/2 weeks during bathroom install and trim work was not completed held up carpeting.

Review: Repeated telephone calls in violation of Do Not Call list.Desired Settlement: Stop calling.

Business

Response:

Dear Sirs/Madam,

This correspondence is to respond

to complaint number [redacted] filed by [redacted].

We have taken the following actions to insure that there

will be no recurrence of this event:

Our Technician DJ was professional and informative. Answered my questions and gave me suggestions. Great experience from customer service to the technician.

Great Job - My ants are gone!!

Thank you

Review: 9/17/2014 at 8:20pm I received a call from your company from ###-###-####, asking for my husband.

I received a call tonight from a very RUDE person from your business. She asked for my husband. I asked if I could help her. She asked again and then a 3rd time. I asked her each time if I could help her and after the third time I told her that if she didn't tell me what she wanted I was hanging up. She raised her voice and said well then hang up. I called her back to let her know that my husband is in the hospital dying and asked what she wanted and she rudely said well how would I know you shouldn't be so rude and hung up.

WE DO NOT do business with your company and I definately would NOT do business with your company ever after receiving such a rude call late at night!

I want our phone number REMOVED from your unsolicated callings.

###-###-####Desired Settlement: This customer service agent needs to be trained in the proper ways to speak to your potential customers and she needs some lessons in tact and maybe some anger management training.

Business

Response:

Dear Sirs/Madam,

We are alarmed to learn of the events

shared by [redacted] in her correspondence dated September 17, 2014. The described interaction, between her and

our phone representative, is uncustomary and intolerable of any person

representing our company.

We have taken the following actions to insure that there

will be no recurrence of this event: