Send a Package.com

On July [redacted] 2013, I ordered a pair of sneakers for my brother who is incarcerated from send a package.com. The sneakers finally arrived after a three week wait. The sneakers that arrived was not the sneakers I ordered. Also, the wrong sneakers that arrived was not permitted by the correctional facility due to the insertions within the sol of the sneakers. My brother had to pay for the sneakers from his account to be sent back to the company. I called the company and informed them that the wrong sneakers was sent and they were sent back. They gave me their apologies and informed me that a reimbursement for the cost of returning the sneaker back was going to be credited to my credit card. As well as, the right sneakers was going to be sent.Going on two and a half month later, NO credit has been applied to my credit card for the cost of the sneakers and for sending the wrong sneakers back and the correct sneakers have not been sent. I called send a package numerous times. I even emailed them the official paper work stating the money was taking out of my brothers account and the department of correctional facility sent the back August [redacted], 2013. I believe this company preys on families who loved one are incarcerated. Either the correctional facility in the state of new york is corrupt or this company is scamming the general public..It is hard enough to have a love one away from home and then have to deal with companies like this, who takes your money for a product and send the wrong product..Apologies and promise to correct the situation and does nothing. They are scamming families. Please help