To whom it may concern;
Due to the fact that this event happened over three years ago, we are unable to recall the events reference by the complainant
Thank you
When the customer came in on July 6, 2015 it was the Left
Rear Door (driver’s side rear door) that would not close. The vehicle is at the
dealership now and it is the Right Rear Door (passenger rear door) that won’t
close. At the time the vehicle was in on July 6, 2015 the Left Rear Door...
latch
was repaired and that door is still opening and closing properly today. The
customer is correct there is a recall [redacted] however there are no parts
available for this recall at this time and Lincoln states that parts won’t be
available until the third quarter of this year.
[redacted] notification to dealers:
REASON FOR THIS
SAFETY RECALL
In all of the affected vehicles, the side door latches have a pawl
spring tab that may break. This
Condition will typically prevent the door from latching. In certain
situations where the door is able to be
closed, the door may unlatch while driving, increasing the risk of
injury.
SERVICE ACTION
A complete Dealer Bulletin will be provided to dealers the third
quarter 2015 when it is anticipated that
initial parts ordering information and repair instructions will be
available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair
instructions and parts ordering
information have been provided to dealers.
I apologize for any lack of communication about
the previous repair but I assure you that our customer’s safety is our top
priority at Bayway.Thank you,James [redacted]Chief Operations Officer
Ms. [redacted] and her mother told us the insurance and gap would pay off her car. She was told by the lender and us the totaled car must have a zero balance. She made an agreement with us and the lender this was true and signed contracts based on this approval with $500 down. She...
did not tell us she had two other contracts on two other cars already sent to the same lender. she did not tell us she was passed due on the insurance/gap and it would not be paid. We entered into a good faith agreement and put her in the car for this reason. We then find out the totaled car would not be paid off from the lender and that she had a total of three contracts with the lender from three different dealerships and 3 different cars. They advised us to get our car back which we did. She now wants to blame us for the issue instead of herself.
My Assistant Manager spoke to complainant and let him know that she also lives here and her apt is actually 36 sq ft less and her bill was $289 for one month. That is more than what your bill came to. It is strictly based on your usage. If you insist on staying here, it seems as if you are happy here, just not happy with CPS rates and is something you may want to bring up with CPS and not find fault with your apartment management company. We have more than proven that your bill is based on your usage and has not been a factor in your AC. The work orders you provided reiterate what I have said. You called in March about your AC and then we did not here from you until almost 6 months later about it. March 13th was your initial complaint on your AC this year and was addressed immediately and then you didnt contact us again until Sept 3rd about it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I appreciate the quick response, however I am disappointed that the representative informed my husband and I that the vehicle was fixed. If there was something else that was wrong or if the parts had to be ordered, they should have made us aware of that. Safety can not possibly be a top concern if the representative did not feel it was necessary to share that piece of information. There is definitely a break down in communication somewhere and it is very disappointing. I never received notification regarding the recall, I found it online. I am truly not a happy customer. I just don't trust that work is going to be done or I will ever know if something is done.
Regards,
Complaint: [redacted]
I am rejecting this response because:I am only insisting on staying here due to the amount of money it will cost to move in addition to the money I have already spent keeping up with these charges. You state your usage/bill was that high, yet I provided specific PDF's and actual wattage showing my usage. I did not report another service request until 6 months later, because I was attempting to lower the usage on my end with things I have control over, i.e. preventing window leaks (which I called in for), less dishwasher and washer/dryer usage, setting the temperature higher but I was forced to believe the issue was the AC unit consuming more power than it needed to compensate, causing my wattage to be higher than normal. ave been very reasonable in asking how to compare the wattage/usage from my apartment, since in my past 15 years experience in living in apartments and a 3bdr/2 bath house, I have never spent the amounts I am spending with CPS in this apartment. I have totaled the amount in overages I have spent and it equals $640.77. I came to this figure based on the amount of $1460.77 and basing it off a comparable $120/month electric bill of 7 months = $820, would be a difference of $640.77. I would be willing to resolve the dispute for half this amount of $300, broken down in the following amounts - $120, $100 and $80 to be applied to late fees for the next 3 months. Nov 12th, Dec 10th and Jan 7th.
Regards,
[redacted]
Complainant first reported he was having trouble with his AC on March 13
2015 at which time we responded that very same day and changed out his relay.
He did not put in another work order for his AC again until 6 months later, in September
stating his unit was freezing up. We responded again...
within the same day and
added freon to his HVAC unit. He called a week later and we had our Maintenance
Supervisor check the unit himself and found nothing wrong with his AC. In
October, he complained again concerning his unit, stating that he had a
bill over $300, again we found it to be in working order, even leaving gauges
on overnight to ensure it was working as designed. Our Regional asked that we
go ahead and change the HVAC unit out anyway as a courtesy so we did. Complainant is insisting on monetary compensation and we discussed with him
that our lease clearly states in paragraph 26.4 that as long as we have acted
with customary diligence, rent will not be abated in whole or part. Not only
have we acted with customary diligence, we have went above and beyond that by
replacing his HVAC unit even though it was not warranted. As an added measure, we called CPS to ensure his usage was not above the
norm for the time period he is complaining about and found that the previous
tenants bill for the same time period last year was actual more than his
usage further reiterating our position. We found that the reason complainants
electric bill was over $300 was that he has been carrying over a balance from
previous months which is included in his total bill. Furthermore, he never stated he could not stay in
his apartment. We have a fully furnished model that neighbors his apartment
that we would have gladly let him stay in, had he voiced that concern. Complainant has went on to put negative reviews about us stating that he
regrets renewing, which he just did in late August. Because his new lease has
not yet started and he clearly stated he is unhappy here, we told him we would
work with him on releasing him, at his convenience, from his renewed contract
without notice or reletting fees since we had another prospect interested in
leasing his apartment. We have done everything to satisfy the complainant but he,
unfortunately, is clearly wanting monetary compensation and nothing else. Due to our lease contract, which we sign to
protect both parties and to have a clear understanding of each other’s responsibilities,
monetary compensation is not an option. Complainant emailed me on Oct 23rd to thank me for giving him the option to move and told me he would figure it
out over the weekend and get back to me today.
Mrs. [redacted] does not have a balance or late fee on her account. I believe there may have been a misunderstanding between her and an agent that no longer works here. I have spoken to her and she now knows there is not a problem on her account. I'm unsure exactly what happened or why...
she thought she owed money but I had not had a message the she made any attempts to reach out to me first for resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]This company is lying. I AM in fact in a new vehicle financed by this same company and it was approved because the remaining balanced had been resolved. I did not damage their tire and find it ironic that after exhausting all means, that this is the last sorry excuse that they can come up with. I WILL NOT remove any of the complaints I've placed on any review sites because they are my opinion and in fact true. I WILL NOT be held accountable for any damages that I did not cause and I will not be billed for mileage for a car that they allowed me to drive off in. I do not have 10-20 contracts from different car lots seeing that I've only went to 3 lots including Bayway. It is very unprofessional for this company to try to keep funds that they know they are not entitled too. I will warn anybody I can to not purchase a vehicle from this company, seeing that they can not even contact me directly but can only contact me through complaint disputes. This company has no desire to resolve this matter and I will take this to small claims court if I have too. No where in my contract does it state I would be held liable for damages nor mileage if the deal wasn't to fall through, and Bayway continues to make up things as they go. If they do in fact claim something was damaged while the vehicle was in my possession then they should've made a claim on my insurance that they had a copy of when I drove off the lot. Now all of a sudden that the vehicle is back in their possession they claim to have found damage. That is very suspicious to me.
Regards,
To whom it may concern;
Due to the fact that this event happened over three years ago, we are unable to recall the events reference by the complainant
Thank you
When the customer came in on July 6, 2015 it was the Left
Rear Door (driver’s side rear door) that would not close. The vehicle is at the
dealership now and it is the Right Rear Door (passenger rear door) that won’t
close. At the time the vehicle was in on July 6, 2015 the Left Rear Door...
latch
was repaired and that door is still opening and closing properly today. The
customer is correct there is a recall [redacted] however there are no parts
available for this recall at this time and Lincoln states that parts won’t be
available until the third quarter of this year.
[redacted] notification to dealers:
REASON FOR THIS
SAFETY RECALL
In all of the affected vehicles, the side door latches have a pawl
spring tab that may break. This
Condition will typically prevent the door from latching. In certain
situations where the door is able to be
closed, the door may unlatch while driving, increasing the risk of
injury.
SERVICE ACTION
A complete Dealer Bulletin will be provided to dealers the third
quarter 2015 when it is anticipated that
initial parts ordering information and repair instructions will be
available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair
instructions and parts ordering
information have been provided to dealers.
I apologize for any lack of communication about
the previous repair but I assure you that our customer’s safety is our top
priority at Bayway.Thank you,James [redacted]Chief Operations Officer
Ms. [redacted] and her mother told us the insurance and gap would pay off her car. She was told by the lender and us the totaled car must have a zero balance. She made an agreement with us and the lender this was true and signed contracts based on this approval with $500 down. She...
did not tell us she had two other contracts on two other cars already sent to the same lender. she did not tell us she was passed due on the insurance/gap and it would not be paid. We entered into a good faith agreement and put her in the car for this reason. We then find out the totaled car would not be paid off from the lender and that she had a total of three contracts with the lender from three different dealerships and 3 different cars. They advised us to get our car back which we did. She now wants to blame us for the issue instead of herself.
My Assistant Manager spoke to complainant and let him know that she also lives here and her apt is actually 36 sq ft less and her bill was $289 for one month. That is more than what your bill came to. It is strictly based on your usage. If you insist on staying here, it seems as if you are happy here, just not happy with CPS rates and is something you may want to bring up with CPS and not find fault with your apartment management company. We have more than proven that your bill is based on your usage and has not been a factor in your AC. The work orders you provided reiterate what I have said. You called in March about your AC and then we did not here from you until almost 6 months later about it. March 13th was your initial complaint on your AC this year and was addressed immediately and then you didnt contact us again until Sept 3rd about it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I appreciate the quick response, however I am disappointed that the representative informed my husband and I that the vehicle was fixed. If there was something else that was wrong or if the parts had to be ordered, they should have made us aware of that. Safety can not possibly be a top concern if the representative did not feel it was necessary to share that piece of information. There is definitely a break down in communication somewhere and it is very disappointing. I never received notification regarding the recall, I found it online. I am truly not a happy customer. I just don't trust that work is going to be done or I will ever know if something is done.
Regards,
Complaint: [redacted]
I am rejecting this response because:I am only insisting on staying here due to the amount of money it will cost to move in addition to the money I have already spent keeping up with these charges. You state your usage/bill was that high, yet I provided specific PDF's and actual wattage showing my usage. I did not report another service request until 6 months later, because I was attempting to lower the usage on my end with things I have control over, i.e. preventing window leaks (which I called in for), less dishwasher and washer/dryer usage, setting the temperature higher but I was forced to believe the issue was the AC unit consuming more power than it needed to compensate, causing my wattage to be higher than normal. ave been very reasonable in asking how to compare the wattage/usage from my apartment, since in my past 15 years experience in living in apartments and a 3bdr/2 bath house, I have never spent the amounts I am spending with CPS in this apartment. I have totaled the amount in overages I have spent and it equals $640.77. I came to this figure based on the amount of $1460.77 and basing it off a comparable $120/month electric bill of 7 months = $820, would be a difference of $640.77. I would be willing to resolve the dispute for half this amount of $300, broken down in the following amounts - $120, $100 and $80 to be applied to late fees for the next 3 months. Nov 12th, Dec 10th and Jan 7th.
Regards,
[redacted]
Complainant first reported he was having trouble with his AC on March 13
2015 at which time we responded that very same day and changed out his relay.
He did not put in another work order for his AC again until 6 months later, in September
stating his unit was freezing up. We responded again...
within the same day and
added freon to his HVAC unit. He called a week later and we had our Maintenance
Supervisor check the unit himself and found nothing wrong with his AC. In
October, he complained again concerning his unit, stating that he had a
bill over $300, again we found it to be in working order, even leaving gauges
on overnight to ensure it was working as designed. Our Regional asked that we
go ahead and change the HVAC unit out anyway as a courtesy so we did. Complainant is insisting on monetary compensation and we discussed with him
that our lease clearly states in paragraph 26.4 that as long as we have acted
with customary diligence, rent will not be abated in whole or part. Not only
have we acted with customary diligence, we have went above and beyond that by
replacing his HVAC unit even though it was not warranted. As an added measure, we called CPS to ensure his usage was not above the
norm for the time period he is complaining about and found that the previous
tenants bill for the same time period last year was actual more than his
usage further reiterating our position. We found that the reason complainants
electric bill was over $300 was that he has been carrying over a balance from
previous months which is included in his total bill. Furthermore, he never stated he could not stay in
his apartment. We have a fully furnished model that neighbors his apartment
that we would have gladly let him stay in, had he voiced that concern. Complainant has went on to put negative reviews about us stating that he
regrets renewing, which he just did in late August. Because his new lease has
not yet started and he clearly stated he is unhappy here, we told him we would
work with him on releasing him, at his convenience, from his renewed contract
without notice or reletting fees since we had another prospect interested in
leasing his apartment. We have done everything to satisfy the complainant but he,
unfortunately, is clearly wanting monetary compensation and nothing else. Due to our lease contract, which we sign to
protect both parties and to have a clear understanding of each other’s responsibilities,
monetary compensation is not an option. Complainant emailed me on Oct 23rd to thank me for giving him the option to move and told me he would figure it
out over the weekend and get back to me today.
Mrs. [redacted] does not have a balance or late fee on her account. I believe there may have been a misunderstanding between her and an agent that no longer works here. I have spoken to her and she now knows there is not a problem on her account. I'm unsure exactly what happened or why...
she thought she owed money but I had not had a message the she made any attempts to reach out to me first for resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]This company is lying. I AM in fact in a new vehicle financed by this same company and it was approved because the remaining balanced had been resolved. I did not damage their tire and find it ironic that after exhausting all means, that this is the last sorry excuse that they can come up with. I WILL NOT remove any of the complaints I've placed on any review sites because they are my opinion and in fact true. I WILL NOT be held accountable for any damages that I did not cause and I will not be billed for mileage for a car that they allowed me to drive off in. I do not have 10-20 contracts from different car lots seeing that I've only went to 3 lots including Bayway. It is very unprofessional for this company to try to keep funds that they know they are not entitled too. I will warn anybody I can to not purchase a vehicle from this company, seeing that they can not even contact me directly but can only contact me through complaint disputes. This company has no desire to resolve this matter and I will take this to small claims court if I have too. No where in my contract does it state I would be held liable for damages nor mileage if the deal wasn't to fall through, and Bayway continues to make up things as they go. If they do in fact claim something was damaged while the vehicle was in my possession then they should've made a claim on my insurance that they had a copy of when I drove off the lot. Now all of a sudden that the vehicle is back in their possession they claim to have found damage. That is very suspicious to me.
Regards,