Sendgrid

Hello,My name is [redacted] and I manage the SendGrid support teamI'm very sorry to hear that you're experiencing billing issues with your accountI was able to locate your support ticket and I'm reviewing your case nowI'll work with our billing team and get you a response via your open ticket within the hourI'm confident we can find a resolutionThanks, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as they are now issuing a refund.I should be able to get this refund in to business days Sincerely, [redacted] ***

We apologize for the frustrationI found that our Support team replied on June 29th via Support ticket [redacted] The answer we provided there has been pasted belowAfter reading it, please let us know if you still have questionsI had a look at your logs, and I noticed that the email address once marked your email as spam, and landed on your Spam Reports suppression listOnce an address lands on one of our suppression lists, we drop all future emails sent to it in order to protect the reputation you have as a senderSending multiple emails to spam reporting addresses / invalid addresses / unsubscribed addresses / addresses that bounced your emails is extremely bad for your reputationSo dropping emails that go to "bad" recipients is the best way of keeping your reputation up.The solution would be (and it seems that you already applied it) to have that email address deleted from that suppression listIn that way we will no longer drop the emails you send to themBut please note that if that address lands on a suppression list again, we will start dropping the emails as well.If you have email addresses that should never be suppressed by us, then I would advise you to add them inside the Address Whitelist app from the Settings -> Mail Settings pageIf an email is located there, then we will never suppress emails sent to it, regardless if they are located on a suppression listSo basically the suppression lists will be bypassed for the addresses from the Address Whitelist appPlease use this app with great care: if you add an address in there and it will constantly bounce back your emails, or mark your emails as spam, then your reputation will be harmed.Because our Activity page is very limited when it comes to the number of events it can store, I would highly recommend you to use the Event Notification app to keep older email logs to troubleshoot such issuesJust like with the Activity page we provide you with the exact reason for each event that is generated through your account

Hello,I'm very sorry to hear that you're receiving unwanted mail that has come from our systemWe have received your abuse reports and we've taken action to ban multiple different accounts from our system that were sending spam to you and targeting other [redacted] addressesWe take spam seriously and work quickly to remove bad actors from the SendGrid platformWe're continuously providing feedback to our engineering teams to bolster our defenses against organized spammersThanks,***

Hello, My name is *** and I manage the Support Team at SendGridI've located the open ticket you have with our team and responded to you thereI apologize that your needs do not quite align with our missionI've taken over the support ticket so please don't hesitate to reach out there
if you have additional questions. Thanks,***

Hello, I apologize if I was unclear during my response to your support ticketOne of our agents issued a refund of $and I issued a separate refund of $They may not have fully processed and hit your account just yet but we've issued refunds for the full $Let me know if you need anything elseI'll leave your ticket open if you have any additional questions or concerns. Thanks,*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This customer has enabled a security feature known as IP WhitelistingThe feature limits access to SendGrid services to specific IP addresses selected by the userWe are working with the customer via our Support team (*** ** ***)We have verified account ownership and taken steps to
restore access to the account for the UserFor fastest resolution, we please ask the customer to direct further questions to our support team (***) referencing this specific issue (*** ***)

Hello, I will absolutely pass on your request to our team hereAs an email relay service we want to only send mail to recipients who want to receive itI will make sure your email address is fully removed from our system and I'll work with our marketing folks to determine how you ended up on
our list in the first placeWe take unsolicited email very seriously and we'll take steps to make sure we're reaching out to only those who are interested.Thank you,*** **

Complaint: ***
I am rejecting this response because: my initial complaint standsThe company arbitrarily CHOSE to fail to deliver the service we are paying for doing SERIOUS FINANCIAL HARM to our company.A refund is required
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is a total placation non-answerI want the following:1) Complete data on the acquisition of my email, including the IP address and exact date, time, and method of inclusion.2) Assurance that business has instituted a double oONLY requirement (proactive, verifiable request for inclusion) to their email marketingIn other words, a policy of expressed permission of initial contact. Furthermore, I believe that the Revdex.com should institute such a policy for ALL businesses and lobby Congress for legislation regarding samePlease see the excellent work that has been undertaken by the *** government in this regard at this link:*** *** *** * *** *** ***
Sincerely,
* ***

We are working through this issue via SendGrid Support ticket #***. We have arrived at an acceptable resolution

Hello, My name is *** and I manage the Support Team at SendGridI do see you have an open ticket with one of our leadsWe responded to this ticket on February 6th laying out the options that our billing team has presentedI'll go ahead and re-send that response to you so that we can
continue to work on a resolution via your open ticket. Best,***

Complaint: ***
I am rejecting this response because:there is no reasonable response or solution to the fraud charge of accepting money from a client and not providing ANY beneifts, services or proper refunds if you are unable to complete the job
Sincerely,
*** ***

Hello,My name is [redacted] and I manage the SendGrid support team. I'm very sorry to hear that you're experiencing billing issues with your account. I was able to locate your support ticket and I'm reviewing your case now. I'll work with our billing team and get you a response via your open ticket within...

the hour. I'm confident we can find a resolution. Thanks, [redacted]

We apologize for the frustration. I found that our Support team replied on June 29th via Support ticket [redacted]. The answer we provided there has been pasted below. After reading it, please let us know if you still have questionsI had a look at your logs, and I noticed that the email address...

once marked your email as spam, and landed on your Spam Reports suppression list. Once an address lands on one of our suppression lists, we drop all future emails sent to it in order to protect the reputation you have as a sender. Sending multiple emails to spam reporting addresses / invalid addresses / unsubscribed addresses / addresses that bounced your emails is extremely bad for your reputation. So dropping emails that go to "bad" recipients is the best way of keeping your reputation up.The solution would be (and it seems that you already applied it) to have that email address deleted from that suppression list. In that way we will no longer drop the emails you send to them. But please note that if that address lands on a suppression list again, we will start dropping the emails as well.If you have email addresses that should never be suppressed by us, then I would advise you to add them inside the Address Whitelist app from the Settings -> Mail Settings page. If an email is located there, then we will never suppress emails sent to it, regardless if they are located on a suppression list. So basically the suppression lists will be bypassed for the addresses from the Address Whitelist app. Please use this app with great care: if you add an address in there and it will constantly bounce back your emails, or mark your emails as spam, then your reputation will be harmed.Because our Activity page is very limited when it comes to the number of events it can store, I would highly recommend you to use the Event Notification app to keep older email logs to troubleshoot such issues. Just like with the Activity page we provide you with the exact reason for each event that is generated through your account.

Hello,I'm very sorry to hear that you're receiving unwanted mail that has come from our system. We have received your abuse reports and we've taken action to ban multiple different accounts from our system that were sending spam to you and targeting other [redacted] addresses. We take spam seriously...

and work quickly to remove bad actors from the SendGrid platform. We're continuously providing feedback to our engineering teams to bolster our defenses against organized spammers. Thanks,[redacted]  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}

Complaint: [redacted]
I am rejecting this response because they charged me 2 payments of $70 each, however, they've opened a refund for only one payment of $70. Please ask them to refund both the charges.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as they are now issuing a refund.I should be able to get this refund in 3 to 5 business days.
Sincerely,
[redacted]