SendOutCards, LLC

*** signed up for his account on 1/24/ When signing up, users must agree to the Terms and Conditions before creating an account with usIn the Terms and Conditions it states that one might cancel their account within three business days without any penalty and/or obligation ***
called SOC on January 13, because of the mis-stuffed card he received He wanted to cancel his account so he was told to submit a cancellation form and that his request for a full refund would be looked into It was emphasized with him that but points were not refundable Since ***'s account had been open for years we were unable to provide him with a full refund of all the remaining points and expense We offered to do a partial refund which included his last subscription orders (total of $***) , as well as the remaining expense (total of $***) in his accountaccount *** was sent an email on January 14th in which he was provide his refund option as well as a another option to have SOC keep his account open so that he could use up all of his remaining points and expense *** did not respond to the Jan 14th email so his account was officially closed on January 20, at which time he was refunded back to his credit card the last subscription orders for the total of $*** and on January 28th he was mailed a check for the $*** in his expense account *** next contact with SOC support was on September 15th (months later) asking if he still had access to his account He was informed that his account was closed in January per the cancellation form he submitted and he was reminded of the refund that was provided No further refunds will be provided

I sent *** an email on May to let her know I would review her account and then let her know what would be done regarding her refund request Today I spoke with *** and was told she did not get my email because I sent it GMAIL instead of MSN I forwarded the message today I
informed her that our records show that between July 30, (when the account was opened) and March 28, 2016 she purchased points at a total cost of $(at $per point) and $in expense. She sent to people cards/gifts which used up points and $in expense. This leaves the current account balance of points and $expense I told her I would refund the full remaining expense however I would only refund 90% of the points (per company policy) which equals to $(at per point) She felt she spent more so I agreed to review her account again, send her a spreadsheet listing purchases and then contact her again on Friday (May 13)

Account *** We will contact *** and refund the $