In November 2014, a BMW 325i was brought into Capital Tire Service for a variety of issues, including that the car was not running properly at the time it was dropped offCapital Tire Service performed a diagnostic test and informed the customer of the issues with the vehicleA recommendation
was made by the *** to replace the faulty parts with BMW partsThe customer did not want to spend the money on the BMW parts, so he requested that Capital Tire Service use “after market” parts, which are from an auto part store and not BMW brandThe customer was told that the use of “after market” parts is not advisable and BMW vehicles should use their own parts due to vehicle sensitivity, however the customer insisted that Capital Tire Service use the less expensive optionAs for the allegation that the *** “refused” to give the customer a receipt, Capital Tire Service maintains that is and has a copy of the invoice detailing the servicesAdditionally, the customer claimed that “not long after leaving the shop” the car cutoff while runningHow long is “not long?” The car was running well after it was serviced and returned to the customerFurthermore, the customer did not go to BMW to get the issue “fixed” until seven (7) months laterIf the car was truly not running properly and was a safety hazard, how could the customer wait such a long period of time before going to get the car fixed? The issues that the customer claim the BMW technician told him were wrong with the car are not linked to Capital Tire Service, as the lapse in time between the work at Capital Tire Service and BMW is far too greatUnfortunately, Capital Tire Service cannot reimburse the customer for the work done on his vehicle by our company or any subsequent companyCapital Tire Service is a reputable company that handles customers’ vehicles with t he utmost care and prioritizes safety always. *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I read the response from [redacted] and his rationale is not valid based on my treatment by his company. The time between the fix by the other technician and the failed attempt by Hempstead was long because of lack finances. The treatment I received has been echoed by other customers via reviews on [redacted] and [redacted].[redacted]
In November 2014, a BMW 325i was brought into Capital Tire Service for a variety of issues, including that the car was not running properly at the time it was dropped offCapital Tire Service performed a diagnostic test and informed the customer of the issues with the vehicleA recommendation
was made by the *** to replace the faulty parts with BMW partsThe customer did not want to spend the money on the BMW parts, so he requested that Capital Tire Service use “after market” parts, which are from an auto part store and not BMW brandThe customer was told that the use of “after market” parts is not advisable and BMW vehicles should use their own parts due to vehicle sensitivity, however the customer insisted that Capital Tire Service use the less expensive optionAs for the allegation that the *** “refused” to give the customer a receipt, Capital Tire Service maintains that is and has a copy of the invoice detailing the servicesAdditionally, the customer claimed that “not long after leaving the shop” the car cutoff while runningHow long is “not long?” The car was running well after it was serviced and returned to the customerFurthermore, the customer did not go to BMW to get the issue “fixed” until seven (7) months laterIf the car was truly not running properly and was a safety hazard, how could the customer wait such a long period of time before going to get the car fixed? The issues that the customer claim the BMW technician told him were wrong with the car are not linked to Capital Tire Service, as the lapse in time between the work at Capital Tire Service and BMW is far too greatUnfortunately, Capital Tire Service cannot reimburse the customer for the work done on his vehicle by our company or any subsequent companyCapital Tire Service is a reputable company that handles customers’ vehicles with t he utmost care and prioritizes safety always. *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I read the response from [redacted] and his rationale is not valid based on my treatment by his company. The time between the fix by the other technician and the failed attempt by Hempstead was long because of lack finances. The treatment I received has been echoed by other customers via reviews on [redacted] and [redacted].[redacted]