Seneca River Trading

I do not know who the original manufacturer is, as there is no further explanationIt does list the brand of ETRWalmart advised me that any refunds through third party must be dealt with through the third partyI have attached Seneca’s return policy (which was not stated on Walmart’s website when I purchased the item)This was sent in the box with my heating element Per this paper, Seneca will not refund anything in used condition, not still wrapped as originally sentEven if it was still wrapped, they expect the person returning the item to pay the shipping cost to return AND they will subtract original shipping cost from the customer’s refundFor a $item, I would literally be out money sending it back and would get no refund due to their deductionsFeel free to contact me with further questions

Good Afternoon,I am sorry if I never returned your emails but I do not recall receiving them in the first placeNo matter I do apologize for the inconvenienceNow at this time I cannot send the order out as requested as we have gone out of stock on the chargerBut I do have options to offer you;-Cancel the whole order and refund you-Cancel the charger from the order and send you the handI can send the handle now and then the charger when it comes inPlease let me know as soon as possible and I will take care of itAgain my apologies for not getting back to your previous inquiries.Thanks Chris

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear [redacted] and Revdex.com,The part is not used The thermostat was out of the package for an hour and replaced in perfect condition I returned the item because my oven still would not work I determined that there was another problem with my oven and the thermostat was not the issue I did not return the thermostat because it was “defective” I never used the thermostatSincerely,***

Good Afternoon,I am sorry that we did not respondI do apologize but I am unable to exchange it as the order is over days old which is our warranty period.Thanks SRT

I already provided the order # yesterdayProbably right in the order # field you made me fill outThe order # from my confirmation receipt is ***- [redacted] -***the email I got after that referenced order # [redacted]

You are more than welcome to return these for a refundI am sorry they didn't work for you.If you have already returned them please let me know the return tracking number and I will have the refund taken care of.Thanks SRT

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear SRT,By not accepting the item and refusing me a refund you are violating your return policy. I am willing to drop the complaint if you admit that your return policy needs to be revised. Please revise your return policy to clearly state that brand new items in perfectly good working condition are not allowed to be returned for a refund.Sincerely,***

Revdex.com:I received the part finally in late November after we already ordered the part from another company
in reference to complaint ID ***,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
July 11, 2015This disreputable merchant, Seneca River Trading, has responded to you in their brief statement with a BIG LIE. The item that I thought I had purchased was NOT as described on the *** web site page. I was charged for the item plus a "shipping and handling" fee that totaled $27.10. When I contacted Seneca River Trading to let them know that they sent the wrong item to me, I was instructed to ship it back to them for a refundI asked them to send me a prepaid shipping label but they refused to do so and I was advised to return the item as quickly as possible or they would not refund my money. I shipped their wrong item back to them via *** at my additional cost of $8.10. Shortly after they received the wrong item back from me, the issued only a PARTIAL refund of the sales price without including the additional substantial "shipping and handling" fee that was added to the purchase.I contacted *** and *** about this matter so *** (NOT Seneca River Trading) refunded the original "shipping and handling" fee to me. *** states, in their instructions regarding refunds, that when a seller sends a buyer an item that is NOT as described on their listing, that the buyer is entitled to a FULL REFUND INCLUDING ORIGINAL SHIPPING CHARGES AS WELL AS SHIPPING CHARGES FOR THE RETURN OF THE ITEM TO THE SELLER.Seneca River Trading ONLY refunded the price of the item and did NOT refund any shipping charges. It was *** that refunded the original "shipping and handling" fee that was charged to me but I have NOT received the return *** charge of $from either *** or Seneca River Trading.In my view and experience with Seneca River Trading, they are the most disreputable people that I have ever done business with. They should be put out of business before many other people are victimized by their dishonest behavior to their customers. They provide a telephone for buyers to call them, but they never answer calls and only have a very illegible message on their answering machine that, I believe, tells callers that they should contact them only via their web site. Since this problem happened to me, I have researched this company and read many other complaints from other customers that got "ripped off" and only a few of them ever received any refund for purchased items that were not sent to them or that did not match the description shown on the web site without the help of ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am MORE than qualified in fixing my dishwasherI have been fixing appliances for several years nowMy thermostat is not faultyIt works perfectly fineYour heating element, on the other hand, is faulty - and this is not the first customer complaint regarding this particular heating elementI rather take offense to your condescending response and your lack of taking responsibility for the product you sold that did some major damage to my dishwasher despite being properly installed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will select the option below that was provided by the business-Cancel the charger from the order and send you the handlevI have moved since the order was placedThe order will need to be sent to the following address:*** *** *** *** *Gastonia NC
Regards,
*** ***

We can not find the item under the number that was given Maybe if the consumer gave us a tracking number that was given when she purchased the product I can let you know what happened to product

Yes we realized our mistake and have refunded the customer their shipping cost due to our mistakeUnique transaction ID through paypal is ***Thanks ***

Thanks for that, the refund $was sentAll details are below;Transaction ID ***Thanks Chris

PayPal notified me on June that they had secured a full refund of $from the businessI received the refund in my credit card account on June

Okay we received the "defective" part and after testing found nothing wrong with it. The buyer had requested a refund for the defective item and since the item was not defective it changes things. Now it is considered a used part and I am unable to accept used parts back for a refund. I asked him...

for the return shipping address so I could send it back to him as it is his part.Thanks [redacted]

I am sorry but after reviewing the case I find that the refund was already been issued.Thanks SRT

I do not know who the original manufacturer is, as there is no further explanation. It does list the brand of ETR. Walmart advised me that any refunds through third party must be dealt with through the third party. I have attached Seneca’s return policy (which was not stated on Walmart’s website...

when I purchased the item). This was sent in the box with my heating element.  Per this paper, Seneca will not refund anything in used condition, not still wrapped as originally sent. Even if it was still wrapped, they expect the person returning the item to pay the shipping cost to return AND they will subtract original shipping cost from the customer’s refund. For a $20 item, I would literally be out money sending it back and would get no refund due to their deductions. Feel free to contact me with further questions.

Good Afternoon,I am sorry that we did not respond. I do apologize but I am unable to exchange it as the order is over 90 days old which is our warranty period.Thanks SRT

You are more than welcome to return these for a refund. I am sorry they didn't work for you.If you have already returned them please let me know the return tracking number and I will have the refund taken care of.Thanks SRT